Technology
**VUX World**

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

*“One of the most consistently insightful and deeply respected podcasts in the industry”*

*Bradley Metrock, Score Publishing*

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Latest Episodes:

Voice and mobile: stop getting it confused. Live from the Bots, AI and Voice Meet-up London Nov 21, 2019

Show notes

Taken from Kane's talk at the Bots, AI and Voice meet-up in London on 20 November 2019.

The meet-up was ran by Roy Murphy of Synthetic. Check out the meet-up page for info on the next meet-up.

Connect with me on LinkedIn to watch all future talks live, including the panel discussion on voice design at MUXL2019.

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Are you using all the tools? Nov 15, 2019

Show notes

This episode is a bonus episode looking at this week's discussions on LinkedIn.

We complain about discoverability and retention, but who's actually doing anything about it? Are you putting the budget required behind getting your apps used and are you utilising the tools available to you to retain users? More importantly, are you creating the right thing for the right person in the first place?

Join the discussion next week

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Discussing discoverability with Braden Ream Nov 12, 2019

Show notes

Is discoverability of Alexa skills, Google Assistant actions and other voice applications the duty of the platforms i.e. Amazon and Google, or is it the duty of the brand or developer creating them? We discuss this, as well as discoverability challenges within voice applications with Voiceflow co-founder, Braden Ream.

Links

Save 10% on the Conversational Academy online conversation design course

Try out VoiceFlow

Follow Braden Ream on Twitter

Join the VoiceFlow Facebook community

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Alexa, the origin story with Jeff Adams Oct 28, 2019

Show notes

Jeff Adams was the founding manager of the Alexa speech group; the team that made Alexa listen and talk. Jeff joins us to share the origin story of Alexa: where it come from and how it was created, and why the device was called 'Echo'.

Jeff also explains the details behind the three core parts of speech recognition: lexicons, acoustic modelling and language modelling, how the Doppler became the Echo and about his company Cobalt Speech.

Links

www.cobaltspeech.com

info@cobaltspeech.com

http://www.cobaltspeech.com/coblog

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MUXL Meetup: Market adoption and user behaviour Oct 25, 2019

Show notes

Kane hosted the MUXL: Voice innovation 2019 Meetup on October 24th 2019 at Amazon HQ, and this is the opening talk. It covers the most recent smart speaker adoption rates for the UK, debates the 'voice first winter' and shares some recent behavioural trends from Code Computer Love.

Links

Gartner AI hype cycle, July 2019

UK Smart speaker adoption stats from Voicebot.ai

Chinese smart speaker adoption, Canalys

Code computer love UK smart speaker usage Survey, October 2019

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///addresses.broken.help with Josh Wigmore Sep 23, 2019

Show notes

Communicating address information to voice assistants is hard. Josh Wigmore, Head of Product, joins us to share how What 3 Words are making this possible.

Win a ticket to All About Voice 2019

All About Voice is the biggest and best voice conference in Europe. It's in Muchich on October 11th and feature talks from Amazon, Google and plenty more. Plus, yours truly is hosting the event.

Win a free ticket by sending a tweet using #aav19 and tell us your best voice experience of 2019.

In this episode

Josh Wigmore, Head of Product at What 3 Words joins us to share the challenges of addresses in voice, how What 3 Words are helping, how you can use What 3 Words in your voice apps and what the big tech providers need to do to allow accurate address communication.

Links

Visit What 3 Words

What 3 Words for developer

Try the What 3 Words Alexa skill

Follow What 3 Words on Twitter

Connect with Josh on LinkedIn

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Introducing the VTA: Voice-to-Action Sep 19, 2019

Show notes

Proposing a new term for the voice first industry to consider: VTA - Voice-to-Action.

It's the same as a call to action, only it's exclusive to voice first platforms and interfaces and relies on the call to action and the response being given and responded to on the voice first interface.

In this video, we walk through a definition of VTA, as well as provide some examples of where Voice-to-Action is being used.

We also walk through some of the other terms that have been created as the voice first industry blossoms as well as see how other industries evolved their own kind of language.

For the full write up and all of the reference points and links, visit the show notes page: https://vux.world/voice-to-action

To leave a comment or send us your questions to be answered on the podcast, visit https://vux.world/ask

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From copywriter to conversational designer with Claire Medcalf Sep 16, 2019

Show notes

Claire Medcalf, Lead Creative at Rehab Agency, joins us to share her learnings on moving from a copywriter to a conversation designer and how you can do the same.

Presented by Botmock

BotMock is a purpose-built conversational design tool that'll have you rapidly prototyping and testing in no time.

Check it out for free

Become an expert conversation designer with the...

The Conversational Academy is THE course that'll teach you the ins and outs of conversation design. Prepare yourself for the UX role of the future and enrol on the course today.

VUX World listeners will save $100 when you enrol at conversationalacademy.com.

In this episode

This week, Dustin and Kane catch up with Cannes Lions Gold-Winning Creative Lead, Claire Medcalf and discuss how she went from copywriter to conversational designer.

We chat about the similarities and differences between the two, Claire's learnings in designing conversations, where the role will go in future and how you can become a conversation designer.

As adoption of voice user interfaces become more prevalent, so too will the role of Conversational Designer. This episode will give you a glimpse into the life of a conversational designer and help you establish your own path to doing the same.

Links

Visit the Rehab website

Follow Claire on Twitter

Connect with Claire on LinkedIn

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It's our job Sep 11, 2019

Show notes

Is it down to Amazon to help you get your Alexa Skill discovered? Is it up to Google to send Google Assistant traffic your way? Or is it up to you, the developer or brand, to promote your wares and drive traffic yourself?

Discoverability is widely touted as one of the key challenges in the rise of voice adoption and usage. But what if it's actually something else?

What if, the key to unlocking the VUI is psychological? What if it's about changing our habitual usage of our phone? And, if so, is that the job of the big tech companies? Or are we all partly responsible?

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