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    Technology

    VUX World

    Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

    We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

    “One of the most consistently insightful and deeply respected podcasts in the industry”

    Bradley Metrock, Score Publishing


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: © VUX World

    • Apple Podcasts
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    Latest Episodes:
    Emotional intelligence with Sina Kahen Dec 17, 2018
    Show notes

    This week, we're joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 'First date' principles.


    Where to listen

    Apple podcasts

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    iHeartRadio


    Our guest

    Sina Kahen is an Imperial College MBA student working in the biotechnology and voice technology industries. He is currently co-founder and product manager at VAICE, a pro-bono consulting group that helps brands discover the benefits of voice and conversational AI, from strategy to experience. His recent work involves identifying the challenges presented after the recent wave of voice technology, and aiming to solve them with his understanding of behavioural science, biomimicry, and philosophy.


    Links

    Visit the VAICE website

    Connect with Sina on LinkedIn

    Follow Sina on Instagram

    Convenience-First: Bursting the Voice-First Bubble

    Wired for Speech

    Wally Brill on persona design

    Hosted on Acast. See acast.com/privacy for more information.


    The Rundown 004: re:Invent recap Dec 11, 2018
    Show notes

    On this week's Rundown, we're catching up to run through AWS re:Invent, Amazon's biggest event of the year, and discuss everything voice-related that occurred. We'll also weave in some of the latest news happenings and analyse the implications and opportunities for the industry.


    Where to listen

    Apple podcasts

    Spotify

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    CastBox

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    TuneIn

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    Stitcher

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    iHeartRadio


    Links

    Dustin's recap write ups of days one, two, threeand four

    Amazon reminders API

    Freebox, the French set-top box with Alexa

    Alexa extends audio sample length from 90 seconds to 240 seconds

    27 Amazon Polly voices made available

    News anchor text-to-speech voice

    Hosted on Acast. See acast.com/privacy for more information.


    All about vCommerce and Jetson.ai with Jon Chu Dec 10, 2018
    Show notes

    This week, we're speaking with Jon Chu, COO, Jetson AI, all about the Jetson platform and voice shopping and ordering in the restaurant, retail and hospitality space.


    Where to listen

    Apple podcasts

    Spotify

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    Links

    Visit the Jetson.ai website

    Follow Jetson on Instagramand Twitter

    Connect with Jon on LinkedIn

    Email jon@jetson.ai

    Hosted on Acast. See acast.com/privacy for more information.


    Meet Uma, the enterprise voice assistant, with Stephen Milner and Marcus Finley Nov 23, 2018
    Show notes

    Today, we're joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.






    Where to listen

    Apple podcasts

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    Voice in the enterprise

    This episode advanced on some of the concepts we discussed with Shawn Kanungoand discusses working examples of how Uma is helping people be more productive at work.

    After 2 years in the making, Uma will be officially launched at MAD//Feston November 28th in London. The team at Ammi are offering some free tickets to VUX World listeners, so if you'd like to come and see the launch of Uma, see what she's all about and witness MAD//Fest, then just reach out to us on Twitter.






    Links

    Check out Uma Book

    Visit the Ammi Systems website

    Follow Ammi on Twitter

    Connect with Stephen on LinkedIn

    Connect with Marcus on LinkedIn

    Check out MAD//Fest

    Hosted on Acast. See acast.com/privacy for more information.


    VUI design best practice for kids Alexa skills with the BBC's Paul Jackson Nov 19, 2018
    Show notes

    We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.




    Where to listen

    Apple podcasts

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    VUI design for kids

    The BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the future of content. This week, we're lucky enough to step inside the BBC and see how it's approaching voice design.

    We speak to Senior Designer on the Voice and AI team, Paul Jackson, about his experience in creating the CBeebies Alexa Skill and how you can apply the learnings to your voice user experiences, regardless of whether you're creating for kids or not.

    We discuss:

    • The make-up of the BBC's Voice and AI team
    • How the BBC are thinking about and approaching voice
    • The challenges of Natural Language Understanding with kids
    • User research findings from testing skills with kids
    • Translating real-world insights into mimicked voice experiences
    • Best practice for designing VUI experiences for kids
    • Some of the BBC's 12 principles of designing for voice
    • Limiting options and choice
    • Balancing discovery and choice
    • The use of sound, audio and recording with talent
    • The implementation approach and skills within skills
    • Release cycles and continuous improvement

    The whole episode is littered with clips from the CBeebies Alexa Skill as we move through the conversation and highlight examples of design thinking and how it translates to the end-result.

    This one is not to be missed.




    Links

    Follow the BBC UXD team on Twitterand Instagram

    Follow Paul on Twitter and Instagram

    Enable the CBeebies skill

    Head to Mobile UX London

    Enquire about the Designing for Voice Course(mention VUX World to save 10%)

    Hosted on Acast. See acast.com/privacy for more information.


    Samsung Bixby: Your questions answered with Bob Stalzberg and Roger Kibbe Nov 16, 2018
    Show notes

    Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.










    Where to listen

    Apple podcasts

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    iHeartRadio










    Links

    Follow Bob on Twitter

    Follow VoiceXP on Twitter

    Visit the VoiceXP website

    Follow Roger on Twitter

    Follow VoiceCraft on Twitter

    Visit the VoiceCraft website

    Check out the Samsung Bixby Developer Portal

    Hosted on Acast. See acast.com/privacy for more information.


    The latest in voice SEO and discoverability with John Campbell Nov 12, 2018
    Show notes

    Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.




    Where to listen

    Apple podcasts

    Spotify

    YouTube

    CastBox

    Spreaker

    TuneIn

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    Stitcher

    PlayerFM

    iHeartRadio




    Voice SEO

    Voice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of voice searchall year. But, little has been documented on how to actually do anything about it. Until now.

    John Campbell is the Head of SEO at Roast, London, and has more recently become the founder and MD of a new voice agency, Rabbit and Pork.

    John's experience in the SEO field is serving him ideally in breaking into the voice assistant space. Through using traditional SEO tools and techniques, John has been experimenting with ways in which brands can be found on voice assistants, and he joins us this week to share what he's learned recently.

    It'll blow your mind.




    In this episode

    In this episode, you'll learn some practical tips on what you can do to have your content found on Google Assistant. Using the latest research, data and insights, John takes us through some of the work he's been doing recently and shares the results he's been achieving.

    Amongst other things, we discuss:




    Implicit invocations

    • What they are and how they're used
    • The benefits of being the implicitly inovocated action, including gaining search volume data and keeping people engaged
    • How past advice on the web is a little out dated
    • Developing a strategy for your own business/skill
    • How to set up implicit invocations on Google Assistant and Amazon Alexa
    • What results can you expect?
    • What the future could hold with implicit invocation ranking
    • How to find key phrases that people might be voice searching

    We discuss Roast's studies of 10,000 key phrases and discuss the trends in how Google Assistant serves results, including starting to rank actions in search results and serve them as a higher priority that featured snippets. The graph below, for example, shows how, prior to an action existing, Google Assistant wasn't serving a search result at all. Once the action was launched, Google Assistant started sending people to the action, rather than serving nothing.

    We discuss how you can spot these opportunities and create an action where there isn't currently a Google Assistant search result.




    Explicit invocations

    • What it is and how it's used
    • How you can promote your action or skill, including how to target specific Alexa or Google Assistant owners in online ads
    • How to measure the success of promotional activity

    We also discuss the future of voice SEO and where it's all heading, including skill-to-skill connections and much, much more.




    Links

    Visit the Roast website

    Rabbit and Pork website (coming soon)

    Follow Rabbit and Pork on Twitter

    Follow John Campbell on Twitter

    Follow Roast on Twitter

    Check out the latest Voice SEO report from Roast

    Hosted on Acast. See acast.com/privacy for more information.


    Scoring voice experiences with Joel Beckerman Nov 05, 2018
    Show notes

    This week, Dustin Coates and I discuss the importance of sound design in voice experiences with the founder of Man Made Music, Joel Beckerman.




    Where to listen

    Apple podcasts

    Spotify

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    iHeartRadio




    Sound design for voice experiences

    Man Made Music were voted the third most innovative company in music, behind Apple and Spotify. Its founder; author and composer, Joel Beckerman, has scored experiences for the worlds most iconic brands, including AT&T, Disney, Nissan, Mercedes, Southwest Airlines and IMAX, to name a few.

    On this episode, Joel joins us to discuss:

    • The importance of scoring experiences, such as theme parks and electric cars
    • Branding opportunities within sound design
    • Sonic cues and subtlety
    • User centric sound design
    • What's missing from most voice experiences?
    • What happens when you recreate the sound scapes for three Alexa skills?
    • Are smart speakers changing audio branding?
    • What's involved in creating a sonic identity?
    • The importance of a brand anthem
    • How brands can get started with sonic branding for voice assistants
    • What will the future sound like?

    Links

    Visit the Man Made Music website

    Check out Joel's book: The Sonic Boom: How Sound Transforms the Way We Think, Feel and Buy

    Visit Joel's website

    Follow Man Made Music on Twitter

    Watch all of the IMAX videos

    Hosted on Acast. See acast.com/privacy for more information.


    How to design a voice experience for the older generation with Heidi Culbertson Oct 31, 2018
    Show notes

    Where to listen

    Apple podcasts

    Spotify

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    CastBox

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    iHeartRadio




    VUI design for the elderly

    10,000 people turn 65 every day in the USA and the UK has an ageing population, too. In America, the over 65s control over 70% of the country's discretionary spending. The opportunities in providing value to the once-termed 'silver surfers' could be hugely profitable, and Heidi Culbertson has her finger right on the pulse.

    Over the last 2 years with Ask Marvee, Heidi has trained and tested voice experiences with literally thousands of older people. Today, Heidi joins us on the show to share with you what she's learned.




    In this episode, we discuss:

    • Why voice for the older generation is so important
    • What opportunities exist in providing value to older people both on the B2C and B2B side
    • How Ask Marvee is helping the older generation's wellbeing
    • How to segment and target this market (they're not all the same)
    • What's different when designing a voice experience for the elderly
    • VUI design best practice for older adults

    Links

    Visit the Ask Marvee website

    Follow Ask Marvee on Twitter

    Follow Heidi on Twitter

    Email Heidi: heidi@askmarvee.com

    Watch Heidi's talk at the Voice Summit 2018

    Hosted on Acast. See acast.com/privacy for more information.


    Learn the art of conversation design with Hans Van Dam Oct 22, 2018
    Show notes



    A deep dive into the three pillars of conversation design: psychology, technology and creative writing, with Robocopy's Hans Van Dam.


    Where to listen

    Apple podcasts

    Spotify

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    Conversation design

    Conversation design is more than simply putting some words on a page and hoping for the best. The assembly of words is only part of the job of a conversation designer.

    To design natural conversations that mimic what we're accustomed to having with our fellow homo sapiens, it takes an understanding of the three pillars: psychology, technology and writing.


    In this episode

    This week, we're joined by Hans Van Dam, founder of conversation design agency, Robocopy, and creator of top conversation design training program, conversationalacademy.com, to be taken through the details of what it takes to design great conversational experiences.

    Hans takes us through:

    • Why understanding the technology is important. Human and computer brains are different. Appreciating what's different and the constraints you're operating in will help you work within your limits and get the most of of your conversation.
    • Why psychology is key. We discuss things like anchoring, framing, social proof and plenty more psychological tools that can help you improve the user experience and success of your conversations.
    • Why copywriting is all you have and how to make the most of it. We've covered how writing for the screen is different to writing for the ear in our conversation with Oren Jacob of Pullstring. We take that concept further in this episode and discuss some of the mistakes brands make when designing conversation, as well as who should be designing them.

    We also get into detail on things like the importance persona design, measuring success and a whole host more.


    Links

    Visit the Robocopy website

    Check out the Conversational Academy

    Follow Hans on Twitter

    Nudge by Case Sustein and Richard Thaler on Amazon

    Kurt Vonnegut’s 8 Rules for Writing Fiction

    Hosted on Acast. See acast.com/privacy for more information.


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