Technology
**VUX World**

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

*“One of the most consistently insightful and deeply respected podcasts in the industry”*

*Bradley Metrock, Score Publishing*

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Latest Episodes:

Conversational AI at scale with Philipp Heltewig, CEO, Cognigy Jan 28, 2022

Show notes

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.

You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.

Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.

And, crucially, how to do it properly.

Links

Visit Cognigy.com

Learn at the Cognigy Academy

Presented by Deepgram and Symbl.ai

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.

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Drastically improving chatbot performance with Benoit Alvarez, CTO, QBox Jan 24, 2022

Show notes

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.

That's what QBox does.

We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance.

For more information, visit https://qbox.ai

Presented by Deepgram and Symbl.ai

Symbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of developer-centric products and APIs make it easy to build and deploy intelligent speech-to-text functionality, extract contextual insights, generate domain-specific insights and intelligence, and access advanced conversation analytics.

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

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Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai Jan 20, 2022

Show notes

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.

Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.

Presented by Deepgram and Symbl.ai

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

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Using AI to improve business processes with Scotty Technologies' CEO, Roland Hallebeek, and CTO, Reiner Bruns Jan 17, 2022

Show notes

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries.

We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is delivering value to businesses from across industries including recruitment, healthcare and retail.

Find out more at http://scottytechnologies.com

Presented by Deepgram and Symbl.ai

https://deepgram.com/vuxworld

https://www.linkedin.com/company/deepgram

https://twitter.com/deepgramai

https://symbl.ai

https://www.linkedin.com/company/symbldotai

https://twitter.com/symbldotai

https://www.facebook.com/symbldotai

https://www.instagram.com/symbldotai

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The value of emotional AI with Rana Gujral, CEO, Behavioral Signals Jan 13, 2022

Show notes

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology.

Rana joins us to share how Behavioral Signals emotional AI mediated technology is leading to 12-17% revenue improvement, +8% Call Success Ratio and +10% Customer Satisfaction in the call centre.

Learn more about Behavioral Signals

Presented by Deepgram and Symbl.ai

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Shooting the shiz with Balto's Marc Bernstein 001 Jan 12, 2022

Show notes

The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI.

In this first episode, we discuss:

The impossibility of finding a note-taking app that does it all
Capability provision vs product
The value and challenges of tech starting in academia
Brain-machine interfaces
The pace of tech advancement vs the pace of consumer adoption
How the pandemic opened our acceptance to adopt new tech
Deepfakes and AI literacy
Finding the truth
The inevitability of dominating market leaders
Market volatility and quality

Links

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The future of talking robots with Stefan Scherer and Moxie Dec 20, 2021

Show notes

Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids develop socio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss the design and engineeringconsiderations for creating a robot that uses natural language processing for its primary user interface, but thatalso has a face. This is the future of multi-modal conversation design.

Learn more about Moxie

Presented by Deepgram

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The Internet of Voice with Tobias Martens, Founder, Who Else AI Dec 17, 2021

Show notes

Who Else AI is developing a namespace protocol for the Internet of Voice. Open source, privacy-by-design, and based on public industry standards. Founder, Tobias Martens join us to share why an open voice protocol is critical and how Who Else AI is approaching making it a possibility.

Visit whoelse.ai for more information.

Presented by Deepgram

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How we won the Alexa Prize Social Bot Grand Challenge with Jan Šedivý Dec 07, 2021

Show notes

Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in winning the Alexa Prize SocialBot Grand Challenge 4; a competition where contestants from Universities across the globe aimed to design a conversational AI that’s able to hold a conversation for 20 minutes.

Jan joins us to share the journey through the Alexa Prize, how the team approached the project, lessons learned and conversation design tips geared to increase engagement with AI bots. He also shares some insights from his career in voice tech and his latest venture, Promethist AI.

Links

Flowstorm.ai

Promethist.ai

Talk to Poppy

Connect with Jan on LinkedIn

Presented by Deepgram

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Enterprise conversation design best practice with Celene Osiecka, Senior Director of Conversation Design at [24]7.ai Nov 25, 2021

Show notes

Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.

Celene Osiecka is part of a rare breed of conversation designers with 10 year's experience. Although conversation design has been a practice for decades, it's only recently that the term has become solidified as its begun to reach mainstream awareness.

This is in part due to the rise in popularity of chatbots since 2016, and also due to the wide adoption of voice assistants on mobile and smart speakers. However, even the early adopters of those platforms still only have 5 year's experience at best.

So whenever you have the opportunity to speak to someone who has an unusual amount of experience across all kinds of conversational interfaces, you know you're in for a treat.

We chatted to Celene about: