VUX World

Latest Episodes:

How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart Apr 21, 2022

Show notes

Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions.

**Presented by Deepgram**

Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

Hosted on Acast. See acast.com/privacy for more information.

Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER Apr 21, 2022

Show notes

London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share the LNER journey into conversational AI applications and discusses the why, what and how.

**Presented by Deepgram**

Hosted on Acast. See acast.com/privacy for more information.

Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia Apr 19, 2022

Show notes

Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants.

Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects aren't really projects; they're long-term journeys as well as how you should prepare and the steps you should take to ensure success.

**Presented by Deepgram**

Hosted on Acast. See acast.com/privacy for more information.

Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI Apr 14, 2022

Show notes

As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep into the best practice for making sure that you deliver the best customer experience possible.

**Presented by Deepgram**

Find out more about yellow.ai

Hosted on Acast. See acast.com/privacy for more information.

Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai Apr 01, 2022

Show notes

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future.

Check out https://openstream.ai

**Presented by Deepgram and Symbl.ai**

See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free at https://symbl.ai

Hosted on Acast. See acast.com/privacy for more information.

Call centre authentication with Matt Smallman, Founder, SymNex Consulting Mar 31, 2022

Show notes

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs?

The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that person. Most of these challenges keep companies stuck asking silly quiz questions to validate who you are, instead of using technology to make it easier.

Matt Smallman's new book Unlock Your Call Centre: A proven way to upgrade security, efficiency and caller experience covers these challenges in forensic detail and lays out an approach to resolving them using modern technologies such as Voice Biometrics and Network Authentication that is as applicable to Voice User Interfaces as it is to the Call Centre.

Matt's book is launched today and he will be joining me live (5pm BST, 12pm EDT, 9am PDT) on the VUX World podcast to discuss the book and it's implications for Voice AI. You can join us live and be able to ask questions

Download the book on kindle us- https://amzn.to/3Lbzy1m

Download the book on kindle uk- https://amzn.to/3wCAdEY

Buy the book- https://amzn.to/3Lbzy1m

**Presented by Deepgram and Symbl.ai**

Hosted on Acast. See acast.com/privacy for more information.

So you have a chatbot, now what? With Alan Nichol, CTO, Rasa Mar 25, 2022

Show notes

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not?

Why not find new use cases, enter new channels, serve more customers and improve everything all the time?

Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?

We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.

Check out https://rasa.com for more information

**Presented by Deepgram and Symbl.ai**

Hosted on Acast. See acast.com/privacy for more information.

How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon Mar 24, 2022

Show notes

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.

**Presented by Deepgram and Symbl.ai**

Hosted on Acast. See acast.com/privacy for more information.

How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP Mar 20, 2022

Show notes

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use.

**Presented by Deepgram and Symbl.ai**

Hosted on Acast. See acast.com/privacy for more information.

'Cobots' with Lisa Michaud, Product Director, Interactions Mar 19, 2022

Show notes

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions.

To dive into this and shed some light on how you should approach it, and how humans and bots working together in real time can lead to epic customer experiences, we're joined by Lisa Michaud, Product Director, Interactions.

**Presented by Deepgram and Symbl.ai**

Check out the ConversationalInteraction conference: https://conversationalinteraction.com

Learn more about interactions: https://interactions.com

Hosted on Acast. See acast.com/privacy for more information.