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    Technology

    VUX World

    Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.

    We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

    “One of the most consistently insightful and deeply respected podcasts in the industry”

    Bradley Metrock, Score Publishing

    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: © VUX World

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    Latest Episodes:
    Streamlining audio production with AI, with Timo Kunz, CEO, Aflorithmic Jun 01, 2022
    Show notes

    Aflorithmic is on a mission to help you create high quality audio at a fraction of the time and cost. One of the most intense parts about creating audio for video, radio, smart speakers or, indeed, voice assistants and voice user interfaces, is that you need to learn what you’re doing. You need to learn your way around a DAW, understand compression, EQ, reverb, ducking and a whole load of other audio engineering practices. All of this makes high quality audio difficult to produce and reserved for those skilled enough.


    Aflorithmic is on a mission to change that. And to share how audio production can be made more streamlined, and how that can fit into a designer’s workflow, we’re joined by Aflorithmic CEO, Timo Kunz.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld


    Check out https://aflorithmic.ai

    Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8

    Hosted on Acast. See acast.com/privacy for more information.

    The easy way to integrate voicebots with your customer service solution. May 30, 2022
    Show notes

    I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is the audio from that webinar. First, there's a presentation from me sharing some insights on the value voice assistants can bring and pointers for implementing. Then, Ilan shares the Voice AI Connect product and how you can use it to integrate any voice assistant, from any technology framework, into any call centre.


    You can watch the whole thing here: https://bit.ly/3wN0Wgu


    Hosted on Acast. See acast.com/privacy for more information.

    Quality assurance for conversational AI systems with Christoph Börner, CEO, Botium May 26, 2022
    Show notes

    One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing quality. And high quality interactions are all that matter. Without assuring the quality of your assistant, it won't achieve the results you hope it will, rendering your whole strategy pointless.


    To share the importance of quality assurance, and to walk you through the core steps and activities in your QA pipeline, we're joined by Christoph Börner, CEO, Botium.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld


    Visit https://www.botium.ai/

    Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8

    Hosted on Acast. See acast.com/privacy for more information.

    Talking conversational AI with Cobus Greyling May 25, 2022
    Show notes

    Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis of leading conversational AI platforms on Medium is a must read for anyone serious about CAI. After leaving Vodacom and having the public speaking shackles released, Cobus joins me to share his take on how to make conversational AI work for large enterprises.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld


    Visit https://cobusgreyling.medium.com

    Register for 'The irony of big tech: why your speech recognition is probably a load of tosh': https://vux.la/3ySe8n8



    Hosted on Acast. See acast.com/privacy for more information.

    How HSBC is using conversational AI with Andy Kingston, HSBC May 24, 2022
    Show notes

    Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transformation at HSBC, joins us to share key insights and learnings from HSBC's journey with conversational AI.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

    Hosted on Acast. See acast.com/privacy for more information.

    The need for AI privacy, with Patricia Thaine, CEO, Private AI May 19, 2022
    Show notes

    Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with businesses on a day to day basis. We don't even know what data is being captured in the first place. Throw AI assistants into the mix and we're even more lost than we were.


    With algorithms making decisions and AI assistants mediating our interactions, understanding what data is being captured, how it's stored and used is crucial if we're ever going to fully trust AI services and the companies that run them. Yet most companies are way behind here. Most have big blind spots.


    Joining us to shed light on this and reveal these blind spots is Patricia Thaine, CEO, Private AI.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

    Hosted on Acast. See acast.com/privacy for more information.

    How AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner, AMRO Bank May 18, 2022
    Show notes

    AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outcomes, as well as tips and tricks for scaling your conversational AI from nothing to over 1.5 million conversations per year.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

    Hosted on Acast. See acast.com/privacy for more information.

    Top CX trends and how AI is helping, with Brad Cleveland May 04, 2022
    Show notes

    Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.


    **Presented by Deepgram**


    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld


    Contact Center Management on Fast Forward

    https://www.amazon.co.uk/Contact-Center-Management-Fast-Forward/dp/0985461136/ref=asc_df_0985461136/?tag=googshopuk-21&linkCode=df0&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457&psc=1&th=1&psc=1&tag=&ref=&adgrpid=79766932074&hvpone=&hvptwo=&hvadid=375380075215&hvpos=&hvnetw=g&hvrand=11156800645384276776&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006766&hvtargid=pla-817016422457


    Customer Experience Leadership

    https://www.amazon.co.uk/Leading-Customer-Experience-Deliver-Outstanding/dp/1789666872


    10 components of a customer success strategy

    https://www.bradcleveland.com/10-components-of-a-customer-access-strategy/


    Customer access strategy worksheet

    https://brad-cleveland-public.s3.amazonaws.com/2021/07/Customer-Access-Strategy-Worksheet-website.pdf


    Hosted on Acast. See acast.com/privacy for more information.

    How Marks and Spencer is using conversational AI, with Steven Siddall Contact Systems Lead, Marks and Spencer Apr 27, 2022
    Show notes

    Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey.


    **Presented by Deepgram**

    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

    Hosted on Acast. See acast.com/privacy for more information.

    How Homeserve is using DialogFlow for CX automation, with Phil Jordan, Head of Contact Channel Automation and Self Service, Homeserve Apr 22, 2022
    Show notes

    Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.


    **Presented by Deepgram**

    Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit: https://deepgram.com/vuxworld

    Hosted on Acast. See acast.com/privacy for more information.

    Previous 1 16 17 18 19 20 39 Next

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