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Navigation: Oh, The Places You Were Trying to Go - UX Immersion Podcast Jan 05, 2016

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There’s a saying that you can’t know where you are going unless you know where you come from. Designing navigation for enterprise applications is a journey unto itself. One that UX Immersion speaker, Hagan Rivers is quite familiar with.

In this podcast, listen as Jared Spool discusses the importance of clear navigation systems in enterprise applications with special guest Hagan Rivers. They explore techniques for tackling complex navigation, how screen codes are perfect for those with in-depth experience, and how a balance with ease-of-learning is critical.

When you’re sitting face to face with the wilderness that is an enterprise application, a map and compass would serve you well. Unless you’re a tracker, know which side moss grows on a tree, or can follow the stars, you’re likely not going to be able to navigate through on your own, much less find shortcuts and become proficient.

Reinventing the PayPal.com Experience Jan 01, 2016

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Transcript available.

Bill Scott examines what it took to win buy-in from executives, bolster communication, and push boundaries as he led a remarkable transformation in Paypal’s corporate structure.

Time Traveling with Enterprise Applications - UX Immersion Podcast Dec 17, 2015

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Transcript available.

Enterprise applications are massive, often unwieldy pieces of software. You get a sense they were never truly improved or updated, they just had a continuous string of features tacked on until it got to the point where they are almost impossible to use. And they’re old.

This focus on features let design fall to the wayside, making it less important than the application’s perceived capabilities. Now, you’re forced to stare at a screen straight out of 1995. You’ve become a time traveler, whether you were aware of it or not.

We’ve come across other time travelers in our journey. You aren’t alone. One such person is Hagan Rivers, who has worked tirelessly to bring these enterprise applications into modern time, if not the future.

In this podcast, listen to Jared Spool weave a tale of time travel with special guests Hagan Rivers and Dana Chisnell.

Infusing Design Into Our Organizations Dec 07, 2015

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Transcript available.

Organizations need to approach every problem and decision from a design viewpoint. Jared connects the UX Advantage themes together to form a framework for how we tackle the amazing challenges ahead of us.

Using his entertaining storytelling style, Jared weaves together the threads of what was heard throughout the conference. We’ll look at how to rethink the way we structure our teams, how they collaborate, and the implicit and explicit rewards that drive their achievements. Organizations need to approach every problem and decision from a design viewpoint. Jared connects the UX Advantage themes together to form a framework for how we tackle the amazing challenges ahead of us.

Erika Hall - Cultivating Shared Understanding from Collaborative User Research Sep 11, 2015

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Transcript available.

Traditionally, user research has taken on more of a scientific identity. You would do usability testing and research, take a ton of notes, and then compile all of your findings into a report. The effectiveness of that research depended on whether anyone read the report, and then if they could do anything actionable with that data.

Nathan Curtis - Building Scalable Design Systems and Style Guides Sep 09, 2015

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Transcript available.

The expansion of the web past a desktop-based world into more of a multi-device ecosystem has caused organizations to re-evaluate almost everything they do. Style guides have had to grow to accommodate this new reality of multiple screens sizes and resolutions. When you start incorporating the multitude of products across devices and all the people working on them, organizations are forced to think more “systematically.”

Jenn Lukas - Developing a Living Style Guide with CSS Sep 01, 2015

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Transcript available.

The notion of being a “designer who can code” has been a prevalent topic in recent years. Delivering static PDFs and working in photoshop is seen as inefficient in some circles. Being able to create a clickable or even responsive mockup to present to developers and stakeholders can be a better way to show your intent. It’s also much easier to iterate by changing a few lines of code.

Kim Goodwin - Using Scenarios to Solve Problems Aug 25, 2015

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Transcript available.

Understanding is what user experience as a field hinges upon. After all if you don’t understand how users are interacting with your product or service, you don’t know what to design for. But how, as a team, do you come to that understanding? Telling the story of a user’s journey highlights areas where you’re right on point and where you’re missing the mark.

Marc Stickdorn - Service Design: Creating Delightful Cross-Channel Experiences Aug 21, 2015

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Transcript available.

Service design seems to go by an increasing array of names: Customer Experience, Cross-Channel UX, or even just “design thinking.” In most cases, these terms describe a holistic approach to your users’ and customers’ needs, no matter where or when they’re interacting with your product or service. In traditionally siloed organizations, it can be no small task to ensure that you are providing the best possible service.

Shifting To Continuous Deployment Aug 03, 2015

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Transcript available.

The speed of Agile delivery fundamentally changes the work process and puts new demands on the design cycle. What happens when the notion of deadline dates is replaced with a continual stream of experience enhancements by everyone in the organization?

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