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Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab Jun 08, 2017

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Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects.

But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users?

In this episode of the UIE Podcast, Austin Knight, Senior UX Designer at Hubspot, discusses how the Hubspot team employed Lean UX to tackle their website’s redesign. Jeff Gothelf, the co-authour of Lean UX and Sense & Respond, joins us to offer his insights on Austin’s efforts.

Spirits, Claws, and Analytics — A study in superstition and science May 15, 2017

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Transcript available.

Much like superstition, something that is believed to be an important metric may not apply to the reality of your product or service’s experience. Understanding the behavior of your users, introducing some science, is what leads to greater context and insight.

In this episode of the UIE Podcast, Chris Callaghan of McCann UK talks about his experience of joining a team and seeing the superstition first hand: A roomful of folks attempting to derive meaning from numbers, but having the same conversations over and over. Straying from superstition and introducing science started with the simple question: “do we know if anyone outside of this room can use this?”

Kate Rutter joins us to help dispel some of the myths surrounding analytics and offers insight on how to come to true meaning.

Redesigning an Enterprise App to Battle the Clutter Tax Apr 05, 2017

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Transcript available.

If we keep adding functionality, we start to clutter our enterprise application’s design. That clutter can create a substantial burden on the user while obscuring the functionality we want them to use.

In this episode of the UIE Podcast, Amanda Linden talks about her challenge of fighting back clutter in Asana’s design. Hagan Rivers talks about her techniques for helping enterprise app teams deal with the issue of clutter.

The Right Way to Train the Wrong Way to Research - UI Conference Podcast Aug 12, 2016

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Transcript available.

When we’re training teams on our design methods, what we perceive as ‘proper’ may in fact become a hindrance. Our dogmatic approach to our processes may prevent people from ever employing the techniques. Is it better to do it the right way, or to teach a wrong way that will get the job done?

Amy Jo Kim - Turbocharge Your Product Design with Game Thinking Live! Jul 06, 2016

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Transcript available.

You’ve got a groundbreakingly innovative product idea, and you’ve assembled a crack team of designers. You know exactly what you want to do, but you’re unsure of how to do it. Without a framework to drive your product development, it’s Game Over.

Chris Risdon - Shaping Behavior, by Design Live! Jun 30, 2016

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Transcript available.

Mobile, ambient technology, and connected devices are about mediating people’s behavior in their environments. Uncovering the whys and hows that drive behavior takes empathy, hours of observation, and masterful prototyping skills. You’ll succeed when you make, test, iterate, and learn.

Marc Rettig - Change the Story—and the Conversation Live! Jun 16, 2016

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Transcript available.

Design leaders are unsung revolutionaries. They’re often at the forefront of culture change, advocating for a new conversation about creativity and quality. The old one involved meetings, presentations, and top-down mandates, and little to no input from customers.

Dan Saffer - Practical Creativity Live! Jun 10, 2016

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Transcript available.

Creativity isn’t just about expressing yourself. It’s also about solving problems by putting disparate pieces together to form a new, unique whole. Practical Creativity fuels the everyday work and once-in-a-lifetime breakthroughs of designers, engineers, and scientists.

Hagan Rivers - Crushing Enterprise App Navigation Issues Live! Jun 01, 2016

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Transcript available.

The only job of application navigation is to get users to the right screen. Ideally, all of your users should find what they need in 10 seconds or less, and with only a few clicks. But many enterprise app navigation systems fall short. If you’re facing a much-needed nav overhaul and don’t know where to start, it can be overwhelming.

Jared Spool - Beyond the UX Tipping Point Live! May 26, 2016

Show notes

Transcript available.

For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience.

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