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With goals like net zero by 2050, Canada is a leader in the energy transition movement. But another deadline looms – decarbonization of the electricity sector by 2035. It's 82% emissions-free now, but big challenges remain. Multiple grids governed by individual provinces and territories, regional resources, politics and economics. In thinkenergy episode 105, Moe Kabbara, Vice President of The Transition Accelerator, unpacks the value of an integrated electricity grid and the Electrifying Canada initiative. Related links The Transition Accelerator: https://transitionaccelerator.ca/ The Transition Accelerator, LinkedIn: https://www.linkedin.com/company/transition-accelerator/ The Transition Accelerator, Twitter: https://twitter.com/CanAccelerator Electrifying Canada: https://transitionaccelerator.ca/electrifying-canada/ Moe Kabbara, LinkedIn: https://www.linkedin.com/in/moekabbara/ To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram More to Learn on Facebook Keep up with the Tweets on Twitter ---------------------------- Transcript: Dan Seguin 00:06 This is think energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Meaning Canada's long term climate goals will require a profound transformation of contemporary systems in order to reduce greenhouse gas emissions. One of these major transitions we're seeing around the world is with the energy sector. Canada is certainly at the forefront of the energy transition movement, and seen as a leader on the world stage thanks to its targets to achieve net zero emissions by 2050. But there's another much closer interim deadline looming with respect to Canada's Net Zero targets. And that's the decarbonisation of Canada's entire electricity sector by 2035. If we don't achieve that, it's very unlikely we will meet our 2050 Climate goal. In fact, many experts believe there is no pathway to net zero without zero emission electricity. Although Canada's electricity sector is currently at 2% emission free today, removing the remaining fossil fuels from our system is still an ambitious goal to achieve in under 12 years, mainly because we don't have one national electricity grid, we have multiple electricity grids overseen by their respective province, or territory. To further complicate matters, different regions in Canada have different resources. Some are water rich, while others are rich in oil and gas. And of course, there is also reasonable politics and economics at play. As we move forward in the new world of electrification, from transportation to how we heat and cool our homes and businesses, it's believed that we will need a lot more electricity than currently produced. So here's today's big question. What is it going to take to achieve the federal government's target to have 100% emission free electricity by 2035? Today, my special guest is Mo Kibera, Vice President of the transition accelerator, a national not for profit organization that is working to advance Canada's 2050 climate targets in multiple sectors. Our guest oversees a new initiative called electrifying Canada. And we're going to talk about that and the need for an integrated electricity grid in Canada. Moe, welcome to the show. Now, perhaps you can start by telling us a bit about yourself and how the transition accelerator came to be. Moe Kibera 03:26 Yeah, so my name is Moe Kibera. I'm the Vice President at the transition accelerator. My background has been in clean energy and climate for you know, over a decade now started working in sort of applied research context on renewables and energy storage. I had a thermal energy storage startup in Atlantic Canada, and that I worked in energy efficiency consulting, I worked in Investment Attraction for automotive sector and batteries, specifically related to EVs, that I also I went back into consulting worked on various projects when it comes to like electricity, electric vehicles, battery supply chain. And, yeah, I've been with the accelerator, you know, for since last year, and, you know, the accelerator came to be around 2019, really, with the idea or the basic philosophy that, but it emphasizes that, you know, LinkedIn climate concerns, the broader efforts to really improve society and your disruptive and transformative changes that are going to be reshaping the world around us. So it's really based on the idea of transition. And the idea of transition is not necessarily just about the technology itself, but it's about all the different political, social, economic aspects that come with it. So really, the methodology that the Accelerator has established which is basically methodology or theory of pain of how do we actually get you know, We get to transition out of the systems that we need to bring, you know, new systems that we need to bring forward. And it really starts with examining the issue. So that's really starting with our first kind of approach is understanding. So understanding what are the current systems that we use? How did they come to be, and, and basically, understand the forces that are disrupting the way that we do things. The second approach is called developing or working with stakeholders to co develop the pathways for the future. The number three is analyzing those pathways, and assessing things like costs and benefits and trade offs and public accessibility barriers and bottlenecks. And then the fourth thing, which is how do we get things into the real world, which is advancing, and we've been working on kind of putting off consortia and alliances, that actually are supposed to be implementing the pathways. So it's not about we're not like we like to say we're not a think tank, we're a do tank. So that's kind of our approach and possibly overall. Moe Kibera 06:13 Dan Seguin 06:13 Okay, how about we dive into your newly launched initiative, electrifying Canada? What is it all about? Moe Kibera 06:22 Yeah, I mean, the idea is really going to be that electrifying Canada is an initiative that brings together stakeholders, from industry, labor, indigenous groups, civil society, all have a vested interest in accelerating and use electrification, and the build out of a netzero electricity system. And basically, our vision is that we see that widespread electrification can enable an affordable and resilient, clean energy system that powers Canada's economy and kind of gives us a competitive edge when it comes to industrial activities as well. So really, the idea there is that we know electrification is going to be a critical path to get to zero. We can talk about all the other solutions like hydrogen and r&g and the role that they can play, which is great, but what we really know right now is that if occasion is ready to go solution that we need to start on regardless. So it's really about trying to get different stakeholders together, the right voices, the key voices that are needed for action. And that includes, you know, the major TriCity users. So the we needed we needed voice, you know that companies that need electricity or or sectors like transportation and buildings that are going to be in need of electricity to decarbonize, but also includes the supply side of the compensation. So the utilities and the developers and the regulators, that's the we can build it voice. And then the finance community that is looking for investment opportunities in the face, you can finance this, for the bank, the pension fund is the financial institution. But then also bringing into overtime, NGOs, think tanks, the you know, that are working on advancing solutions in the space. So it's really, um, you can think of it as an umbrella initiative, trying to bring everybody that's working on this topic under its wings. And we've we've successfully done that we have 28 partners, that includes all the major players in this in the country working on electrification. And then the sort of activities that we're going to be looking at are research analysis, public outreach, engagement, developing policy frameworks. So we are going to be going across the country this month, starting next week, until April, we're going to be visiting eight cities. So we're going to actually meet people in person where they need them where they're at both physically and metaphorically speaking. And that's going to be the first step to establish the form, which is working as, you know, not just a one off conversation, but as an extended form, to have collaboration, ordination and partnerships. So we're very excited about this initiative. And, yeah, very quickly, we're at/ Dan Seguin 09:22 Mo, can you remind us what some of Canada's key target dates are? Moe Kibera 09:27 Yeah, I mean, just the very, very big picture. Canada has committed to reaching that zero cross architecture by 2050. And then when we look at some of the sectoral target, we have a target to get to a net zero electricity grid by 2030 500%. New sales of vehicles being zero emissions by 2035 60% of new vehicles being zero emissions by 2030. building sector sector oil contribution Uh, you know, readmission reduction 40% reduction by 2030. So a lot of these different targets when it comes to decarbonisation in the building sector and transportation sector and electricity system, all going to require a huge effort today, and two, that we need to get, get get working on right away. So these are very, you know, ambitious target, and we definitely support them. But that means that we really need to understand the barriers and advanced solutions very quickly, because we're going to meet the target, we're going to be, you know, we need everybody to come on board, and to really have a concrete strategic strategic approach to the widespread electrification and the build out of electricity systems. Dan Seguin 10:52 Okay, for a follow up question Mo. What does electrification mean? And are these targets driving it? Moe Kibera 11:00 Yeah, so I mean, I think that really, if you think about it, electrification is basically moving away from technology, that use of your, that coal, oil or natural gas, with technology, they use electricity as a form of energy. So depending on, you know, how you generate electricity, electrification can be zero emission, right. So the idea is that, if I have electricity coming from solar, and I use that solar, they use electricity to write to charge my Eevee, then my Eevee is Eurovision both at the source and also in terms of the upstream emissions. But if I have gasoline in my vehicle, there's really no net zero compatible pathway to getting like I can continue on in improving the emission standards of the vehicle. But at the end of the day, I'm limited by laws of thermodynamics, that I'm always going to have emissions and, and low efficiency for internal combustion engines. So electrification is really using electricity as a source of energy, as opposed to fossil fuels or molecule fuels. And in basically the notion of like, well, we can get electrons that have molecules of fuel. And if we can get the electrons to be centralized in terms of production, and clean electricity, then we can use that to decarbonize our sectors. So a target that I mentioned, they're not necessarily prescriptive, exactly how to decarbonize. So zero emission vehicles include things like, like fuel cell vehicles, and it just, you know, like hydrogen fuel cell vehicles. But the clearest pathway right now, in terms of what are some of the ready to go solutions that we can implement today would be electrification. So that's why those targets are driving the need to electrify because it is something that we can get started right away and technology is available. So electric vehicles have ramped up significantly over the last two years, battery costs went down by 90%. In the last 10 years. Heat pumps are also available and ready to go. decarbonize our buildings. So I think that's really what's driving expectations, because it's a very clear path to get started on right now. Dan Seguin 13:34 So will electrification mean that we will need more electricity? And if so, how much more? Moe Kibera 13:43 Yeah, I mean, that's a great question. Definitely, it's going to mean that we're, we're going to need more electricity, because we're going to be, you know, displacing fossil fuel use without with with another source of energy, which is electricity. So that come from somewhere. debate. And it's not very clear that part of what we're doing now with electron now that we're doing a meta analysis of all the studies that have been published over the last 18 months to look at, what is the expected demand growth, you know, just a quick scan of literature and Canadian analysis, and I've been done, you know, we're looking at like, maybe doubling or activity grid, and some people say, we're going to triple it. I'm not too concerned about whether it's double or triple right now. I mean, obviously, a very big difference. But what's clear that we need to get started on the pathway over the next few years is going to be the same whether it's double or triple, that we need to really understand what are what are some of the near term opportunity, the near term challenges. So we're gonna need a lot more electricity, but also, some, some of the need for electricity is not going to materialize overnight, right. So people are like, well, we can't electrify a petition because we don't have enough electricity, but transcription transitioning our petition stuff T V doesn't happen overnight. It's something that is as follows sort of a technology diffusion theory of, you know, it's not every neighbor, every vehicle in one neighborhood is going to become a view overnight and plug in. So the idea is that we can actually plan for the certifications like electricity demand. And things like energy efficiency and demand side management and demand response and distributed energy refer to all of the all of these different measures, and be very, very critical to reduce our increased demand. So that, you know, we don't, we don't know, I think that that's the cheapest resource, we can avoid using electricity. That's going to be our first cheapest resource. And then we can build out the delta between what we can basically Well, we can reduce completely right. So the idea is that we're gonna need a lot more electricity. But although there are ways to basically mitigate, you know, the impact on the grid and make sure that it's not necessarily very possibly well, to the to the baseline scenario, Dan Seguin 16:16 Who are some of the partners in the electrifying Canada initiative? And what does their involvement mean to achieve your overall mission? Moe Kibera 16:26 Yeah, I mean, so brought together as I mentioned, on the demand side, companies like tech resources and Rio Tinto, on the supply side, you know, we have the electricity alliance of Canada, which includes the industry associations, that electricity Canada, the Canadian Renewable Energy Association, the Canadian Nuclear Association, Marina Renewables, Water Power Canada and Electricity HR. And you know, also we have individual companies like Energetic OPG, as well as organizations like OPG Hydro One. And then on the civil society front, we got Pembina Inst…
Full show notes at the publisherCanadians lost $530M to scams in 2022, per the Canadian Anti-Fraud Centre. To take advantage of unsuspecting consumers, some fraudsters target the energy industry. In thinkenergy episode 104, Jared Lawrence, Founder & Executive Committee Chair of Utilities United Against Scams, discusses how to protect yourself from scams and what to do if you've been duped. Jared is also the Vice President of Revenue Services & Metering at Duke Energy, one of the largest electric power holding companies in the U.S.A. Related links Utilities United Against Scams: https://www.utilitiesunited.org/ Duke Energy: https://www.duke-energy.com/home Jared Lawrence, LinkedIn: https://www.linkedin.com/in/jaredalawrence/ To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram More to Learn on Facebook Keep up with the Tweets on Twitter Transcript: Dan Seguin 00:06 This thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey everyone, welcome back. Chances are you've either been a victim of a scam, or you know someone who has. According to the Canadian Anti Fraud Centre, there were more than 90,000 reports of fraud in 2022. This resulted in $530 million lost to scams in Canada last year alone. Of that 530 million, only 2.4 was recovered. That's how successful these criminals are. The most common method fraudsters are using to scam Canadians email and telemarketing. It may or may not be surprising, but the energy industry is no stranger to the world of scam artists looking to make a quick money from unsuspecting energy customers. And we've seen an increase in their efforts to call, text, email and even show up in person at a customer's home and place of business to intimidate and threaten. Since the pandemic began in 2020, the Canadian RCMP have seen a significant increase in fraudulent activity with approximately 70% done through cyber attacks. And as we've seen firsthand in the energy industry, fraudsters are becoming more and more sophisticated, evolving with the times. Yep. According to a recent survey by Chartered Professional accountants, Canada 62% of Canadians are actively taking steps to protect themselves from scammers. But is it enough? So here's today's big question. How can we better protect ourselves from scams? And what are your options if you've been scammed by fraudster joining me on today's show is Jared Lorenz, Vice President of Revenue Services and Metering at Duke Energy, one of the largest electric power holding companies in the US. Duke Energy provides electricity to 7.7 million customers in Florida, the Carolinas and part of the Midwest. Jared is also the founder and Executive Committee Chair of an organization known as utility united against scams. Jared, welcome to the show. Now, scams are such a big problem in our industry that there's a utility scam Awareness Day and a National Scam Awareness Week. That's how big problems gotten. What can you tell us about the utility united against scams and your vision when you started it? Jared Lawrence 03:28 That's an excellent question. And there's actually a Hydro Ottawa connection that I will get to in a second Dan. Really, utilities unite against scam started as a result of an internal investigation at my company. We were hosting our CEO, actually in our call center where both our customer care agents as well as the back office employees who report to me we're having a Q&A session with our CEO. And one of the Customer Care Specialists raised her hand and said, Miss Good, I'm really concerned. We have a lot of customers calling up about scammers, and they're convinced that these scammers actually have their information. What are we doing about this? And this was back in 2015. So, this was in the context of a number of high profile breaches with major retailers that were in the media. And so this was something we were definitely heightened, had a heightened sensitivity to. And she actually looked at me, as as one of the two leaders in the room and said, Yes, Jared, what are we doing about that? I said, Well, we're not doing anything right now. But we're going to start tomorrow. And so we actually commissioned a SWAT team internally to make sure that there were no data breaches, no breaches with our vendors, no inside, you know, bad actors who were sharing information with scammers, and it became apparent very quickly, that these scammers did not actually have customer information. They were just brilliant social engineers and in all of our net, our information networks were completely secure. So we got to the end of that effort. It took about, you know, three weeks to do that intensive investigation. And then I said to the team, well, now what? We're not going to leave these folks, you know, our customers out there to fend for themselves against these criminals. What did we learn from this? And what can we do about it? And it became apparent to me pretty quickly that this is a problem of international scale, but each utility was attacking it as an individual entity. And we would have so much more presence, so much more of a voice in the public policy space, if we joined together as the influential industry that serves the public, and use our cloud to basically push for change and better protect our customers. So that's not the concept of utilities, but scams were born. I made the pitch to a number of attendees at CS Week. And so far, you know, many folks in the utility industry are aware of CS Week, it is the Customer Service focused Conference for utility professionals. This was back in the spring of 2016, then, and immediately, the cars essentially sold themselves. There were 25 utility organizations represented in the room and every single one of them came up to me afterwards, and expressed interest in becoming part of this vision of this industry effort. But it was actually an A breakfast conversation later on during the conference with David McKendree, who's retired from Hydro Ottawa, who's become a friend of mine through our board work on CS Week. And he pulled me aside he said, Jared, I've been thinking a lot about your utilities united against scams effort. And I suggest maybe you consider a national campaign. And, and the fact that utilities across North America are coming together, to, to work together for this specific event, this specific campaign that's newsworthy in and of itself. And I think, Jared, that if you take that approach, you will be able to attract so much more interest in this cause, and, frankly, so much more membership and he was spot on. I thought it was a fantastic suggestion. We made that kind of the centerpiece of our first few months of existence back in 2016, culminating with our National Utility Scam Awareness Day and National Utility Scam Awareness Week in November of 2016. The US House of Representatives, of course, recognized us with a declaration of national utility scam Awareness Day. And we went from 25 utility organizations that expressed interest in that first conference to 89 members by the time we got to that campaign in November, and since then, we've grown to where we are today at exactly 150 across the US and Canada. So it's grown beyond what I honestly could have expected or hoped for, but certainly not beyond that vision of the industry coming together to protect our customers against us, against this very important surge. Dan Seguin 08:01 Okay, Jared, what types of scams are appearing most often? Can you maybe provide some real life examples? And has the global pandemic altered scam activity? And its frequency? Jared Lawrence 08:18 Excellent question. And so at the core, the scam that was the main focus of utilities back in 2015, when I started our investigation to Duke Energy and, and it remains today. It's that classic disconnection threat scam. So a customer gets a call out of the blue from somebody purporting to be a representative of the utility. And they state that due to some sort of problem with the account or some sort of problem with a payment being returned by a bank or some, you know, some fabricated excuse like that. The customer's account is now overdue, and there is a disconnection technician in route to turn off the customer's power. Usually it's power. Sometimes it's other utilities, but it's almost always powered within the next 30 to 45 minutes. And so the customer needs to act. They need to purchase a prepaid card and call the scammers back with that information within the next 30 to 45 minutes to prevent this connection. That was their bread and butter back in 2015. It's still their bread and butter today. What's interesting is that we've seen little variations in scammers. They are attuned to what's happening in their market, so to speak, and how utilities and law enforcement and others are reacting to their tactics. And so they've tried certain things. So for example, one of the things that we saw at Duke Energy was that when our smart meters were being deployed in each of our territories and in our six electric states. The scammers at various times would attempt to kind of change the tactic and focus on a meter deposit that the customer had failed to pay something that wouldn't typically show up on a bill and that kind of thing. Kind of trying to capitalize on that, on the headlines associated with utility. And with utility at that particular time, those didn't work very well. So we tend to see the attempt to collect that meter deposit, that scam fell off pretty quickly. We've seen the scammers attempt, text and email sporadically; those don't seem to work very well either, because they don't have the same level of immediacy that a phone call has. So those tend to flare up at times and then die out on their own. We've seen the scammers explore different payment channels. So we've had some customers report that the scammers have asked them to pay in Bitcoin, which, of course is absurd, because I don't know about. But Duke Energy certainly does not accept Bitcoin. We've seen them request Zell transfers, which are actually traceable. So that would work very well. For the banks. We've seen several skimmers recently try and use a cash app. But their bread and butter has historically been prepaid cards and you know, one or two prepaid cards in particular brands of which I won't mention on this podcast. But there are one or two that stand out above all the rest that are particularly susceptible to fraud. Oh, I'm sorry. Then you also asked me about the global pandemic, if you address that. So there was a fascinating cycle that we observed during 2020. So our utility, and utility is all across the world, probably we're announcing suspensions of the credit collections policies and suspensions of disconnections. We saw the scammers initially attempting to kind of plow through that and and continue to attempt their disconnection scams. But we just saw customers weren't falling for it. Customers were completely attuned to the fact that you had disconnected and suspended their disconnection practices. And so the scammers that after attempting for a little while, the volume really started to taper off. But immediately when we started talking about a reinstitution of some of our credit Collections Practices, even though we were working with customers still letting customers know that they were going to have to get onto a payment arrangement. In order to avoid this connection toward the end of the year, the scammers were clearly paying attention to the meeting around us and other utilities. And immediately they started ramping up as if they had gotten behind on their annual revenue goals. And they felt that they needed to ramp back up their activities. And so it turned out that 2020 as a whole ended up being one of the highest volume years in terms of scan since we created our database through energy. And where there were over 20,000 scan reports of the year the vast majority of them happened in late summer, throughout the remainder of the year when scan was new that we had started to in modified form reinstate some of our credit collections policies. Dan Seguin 13:18 Okay, thanks, Jared. Are there any specific population groups who are frequently targeted? How can we as a community offer better support to these groups? What's the best line of defense? Jared Lawrence 13:32 So, you know, again, as with everything that I've seen, in the six years that I've been heavily engaged in this topic, they tend to go in cycles. And so in the beginning, it seemed to be random, the victims, the target seemed to be random. And so since it was random, there was you know, statistically, the vast majority of utility customers are residential. And so there was a heavy focus on residential customers. What we started to see is obviously, I've never spoken with a scammer to validate this. But what we started to see was that the scammer started to use tools, probably online maps, you know, simple tools like Google Maps, etc. To determine what were the businesses in a particular area and How close were they to some of the retail outlets sold the prepaid cards that they like to use? And the reason they were focusing on businesses is if they caught up with a residential customer, and they and they would say to the residential customer, you're behind on your bill. Yeah, that was two months. Well, they really couldn't ask for more than, you know, a couple 100 bucks because a typical residential customer knows that they're your average utility bills, not going to be that much more than 100 bucks unless it's the heat of the summer or the or the depth of winter. But they recognize that they started calling restaurants, veterinary clinics and, and others that are fairly energy intensive that they could ask for 1000s of dollars. And it would work because at the same time they would they would get into a rhythm where they would come All these particular businesses during what they knew to be, for example, a restaurants busiest part of the day during the lunch hour, a veterinarians busiest type of day, right mid afternoon when they might have had dogs and cats under sedation, a dry cleaners, busiest time of the day, right around five o'clock in the, you know, post the rush hour period when people are dropping in to pick up their dry cleaning, things like that. The scammers became very intelligent about, again, the social engineering aspect of focusing on the times when their victims were most vulnerable. What we've seen, what we tend to see and I do think that these scammers are, are paying attention and noticing the impacts of YouTube from utilities united against scams, in that over the course of the last few years, we have forged a partnership with in with an organization called somos, which is the toll free administrator that toll free number administrator for basically all toll free phone lines across North America. And, what started happening was that we were getting there, you know, through this partnership, we were having the scammers when 100 numbers disconnected. And the scammer started to recognize this. And so they have migrated toward more of a robo calling model now, where they call up and they say instead of asking the customer to call back, they say press this number to speak to press one to speak to somebody about your delinquent bill, for example. And because they…
Full show notes at the publisherWhen a natural disaster strikes, your electricity is at risk. And Canada is no stranger to extreme weather. During these large-scale emergencies, a coordinated effort is needed to aid Canadians – and millions around the globe. Enter the Canadian Red Cross, a leader in providing disaster relief at home and aboard. In episode 103 of thinkenergy, we chat with Guy Lepage, a Disaster Management Volunteer with the organization, to learn more about his role and what it's like having 'boots on the ground' during a disaster. Related links The Canadian Red Cross: https://www.redcross.ca/how-we-help/emergencies-and-disasters-in-canada Guy Lepage, LinkedIn: https://www.linkedin.com/in/guy-lepage-8568289/ Hydro Ottawa safety resources: https://hydroottawa.com/en/outages-safety To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video on YouTube Check out our cool pics on Instagram More to Learn on Facebook Keep up with the Tweets on Twitter Transcript: Dan Seguin 00:06 This is think energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Canada has experienced a number of natural disasters in the last number of years in 2022. There was a devastating May long weekend Derecho in Ontario, forest fires and floods in British Columbia. And of course, Hurricane Fiona on the East Coast, to name just a few. For those of us in the energy sector, we know that when disaster strikes, a stable supply of electricity is jeopardized. Electricity represents safety, shelter, sanitation, warmth, and clean water. As extreme weather and other large scale events occur around the world. A coordinated global reach is needed to provide aid to millions. There is one leading organization in particular that comes to mind when you think of disaster relief with the skills, resources and people to mobilize in almost any region of this world. I'm talking about the International Red Cross. When it was created back in 1863, the Red Cross the objective was to protect and assist victims of armed conflict. Of course, their work has expanded to many types of crises, including disasters caused by extreme weather events. In total, the Red Cross has a network of more than 80 million people across the world that they can draw on to help in times of need, many right here at home. So here's today's big question. As leaders in emergency preparedness, response and execution, what is it like to be a Canadian Red Cross volunteer with boots on the ground during a disaster. Our guest on the show today is Guy Lepage, a disaster management volunteer with the Canadian Red Cross. Gi has been deployed to some of the world's biggest disasters and relief operations here in Canada and overseas. No matter the emergency, big or small. The Red Cross stands ready to help people before, during and after a disaster. As a member of the International Red Cross and Red Crescent Movement, the Canadian Red Cross is dedicated to helping people and communities in Canada and around the world in times of need, and supporting them in strengthening their resilience. Guy. Welcome to the show. Guy Lepage 03:16 Thanks for having me. Dan Seguin 03:17 Guy, perhaps you can start by telling us how long you've been with the Canadian Red Cross. And what inspired you to get involved? Guy Lepage 03:27 You'll recall back in 2005, 17 years ago, Hurricane Katrina hit the Deep South and of course, that made headlines around the world and then was working for the provincial government at the time and the premier at the time. Dalton McGuinty was contacted by the Canadian Red Cross asking him to send 100 members of the Ontario Public Service to help the American Red Cross. So I put my hand up as a former journalist to help as a communications or a public affairs officer. And I went to the deep south for three weeks as a public affairs officer and I got to see up close what the Red Cross does, whether it's American Canadian, choose your country, we all work under the same guidelines and rules. So you know, I saw how it was done. And so I came home and I said, Okay, I've been to the Deep South, what can I do in my own backyard. And that's when I started thinking about all the courses and the training I should have had before we're going to the Deep South. And it was just an amazing experience and the start of my Red Cross career. Now I can tell you that before I worked for the province, I worked as a journalist in Ottawa for the Ottawa Citizen and CJ wait gender Max Keeping for the your listeners who remember Max, and they covered disasters from house fires to train derailments to, you know, high winds, tornadoes, and there was one case in Gatineau. Across the river, there was cottage country, where high winds came through and pushed a canoe literally through the walls of a cottage. And it was something out of a movie and I said wow, that's amazing. So when I saw that kind of devastation in person in the Deep South. That's, that's okay. This is where I want to be. And giving my time my efforts as a volunteer is for people who go through this kind of disaster. Dan Seguin 05:13 Okay. Now, what are some of the roles you've had with the organization? Guy Lepage 05:20 I guess the main role has been as a personal disaster assistance team member, and I will PDA for short, that's when we respond to house fires. So you know, God forbid you and your family, there's a fire at your home at two o'clock in the morning, two volunteers will show up at your home and make sure you've got a place this day and give you gift cards. So you can buy food and clothing if need be. So I've done that the entire time, my 17 years with the Red Cross. I've also been a site manager, when there is a disaster. For example, in the Ottawa area after the tornadoes a few years ago, there were different shelters set up information centers. So someone had to run those centers to make sure they were properly run and offered the services that were needed. So I've been a site manager. And basically, it's other duties as assigned. The Red Cross is very good at training us to do all kinds of things in emergency management. Dan Seguin 06:16 Okay, I've got a follow up question here. Now, Curiosity is getting the best of me. Talk to me about the role that was the most difficult. And what was the most memorable? guy 06:30 Wow, that's kind of like asking a parent which is their favorite child. I mean, I've been on 18 deployments in Canada, the US, Haiti and in Europe. So it's really difficult to choose. But I'll give you an example. This past summer, I was in Budapest, Hungary working with the International Federation of the Red Cross. On the Ukraine relief operation, we all know what's happening overseas. And my role was a public affairs officer or media relations officer to tell people in the media what was going on, from a red cross point of view. And we've held a news conference. And we told people inflation is making life difficult. But more importantly, winter is coming. Even though this was August, in the middle of a heatwave, winter is coming. And it's going to be a major issue. And now, if you look at the stories out of Ukraine, that is a major issue because of hydro shortages, natural gas shortages, and so on. So that's a memorable one because as a volunteer, I was part of a major relief operation, you know, who would have thought there'd be that kind of conflict anywhere in the world in this day and age, closer to home. A couple of years ago, there was a COVID lock down into Szechwan First Nation in northern Ontario, a fly in community. So there was a COVID outbreak, the entire community was locked down. So even the local store where they buy their groceries was locked down. So I was up there, the team of 12, where groceries, supplies were flown in, they were taken to the local hockey arena, where we put together boxes of essentials like milk, butter, bread, canned goods, dry goods, cereals, and so on. And we assembled boxes of these goods, and they were delivered, the boxes were delivered by the military, they were the rangers to every household in the community. So people could feed themselves. I mean, talk about basic, bare basic service that we all need. So that was a challenge because we were in the middle of a cult COVID lockdown community. So we had to really, really respect the rules of social distancing, sanitizing wearing a mask, we were goggles, we weren't gloves. And we stayed in a church because there was no hotel infrastructure, and we had to stay in a church. We slept in, and top tents on the floor of the church. And whenever that was the only time I could be without wearing a mask. And as soon as you step out of your tent, you have to wear a mask just because we have to protect ourselves. So that's memorable. But I guess the most memorable cases for me then, is when I show up at two o'clock in the morning, and I'm dealing with a family or an individual who's just been burnt out of their home, their apartment, and they've lost everything that they own. And they just have no idea how they're going to cope with this. Because first responders after firefighters, we're the next people they see wearing the red cross vest, and I'm there to tell them, are you okay? We're going to get you a place to live, a safe place to stay. We're going to give you gift cards for clothing, gift cards for food to help you get back on your feet. And people are so thankful. And I tell you the hugs. And I know it sounds strange to say this in a COVID environment. But the hugs I've received over the years from people who are so, so grateful. It makes it all worthwhile. Whether it's getting up at two o'clock in the morning or responding at two o'clock in the afternoon. People are so appreciative, so those are the big memories I take away from this. Dan Seguin 10:05 Okay. I read that you've assisted in some big operations all over the world. Can you tell us what some of those were, and perhaps your biggest takeaway from those experiences? Guy Lepage 10:21 I've been very fortunate then and that I've responded to emergencies across Canada. I've been to three hurricanes in the US, Hurricane Sandy in New York, Hurricane Michael in Florida. And Hurricane Katrina in Louisiana. Well, the Deep South. I went to Haiti in 2010. And as I mentioned, I went to Europe this past summer. So my biggest takeaway is the resilience of people who are affected by a disaster. Um, yes, the initial shock is overwhelming. I mean, no one ever expects to lose their home to a hurricane or a forest fire or an earthquake or whatever. No one sits around the kitchen table and says, Hey, what will we do if we lose our home. So we arrived, wearing the red cross vest to work with local, other responders and governments and we came to the rescue to help them rebuild their lives. So the resilience of people when they get over the shock, they are so appreciative of the work that we are offering the relief we're offering, rather, and they start immediately to rebuild their lives, where am I and my family going to stay? How we're going to feed ourselves and clothe ourselves and get back to normal. So that is, that is the one constant that I can share with you. And the other is, of course, how they are so appreciative. So it doesn't matter where you're from, it is where it happens. They are so happy that the Red Cross and other responders are there to help. Dan Seguin 11:51 Okay, deep. I'm probably going to embarrass you just a little bit. In November 2021, you received the Order of the Red Cross, considered the Canadian Red Cross highest award, it recognizes extraordinary people who have provided outstanding services at home and abroad. Can you tell us what your service and that honor has meant to you? Guy Lepage 12:21 Other than my wedding day, and the birth of my children, it's the highest honor of my life, because to be recognized, to do something that I enjoy, and something that I get a whole lot more out of, than what I put in, was just a complete shock. It was emotional, it was overwhelming. I mean, I wear my emotions on my sleeve. So I don't mind telling you that I cried, it was so overwhelming. And, you know, most, I'd say all volunteers with the Red Cross and even outside of the organization, don't do this for the accolades. We do it because we like to volunteer, we like to help people in a time of crisis. And in my case, because I've been doing this for 17 years, I enjoy it so much, I will keep doing it as long as I can. And as I've just mentioned, I get a whole lot more out of it than what I put in. Let me put that into context. Yes, it's a lot of hard work, I deploy for two weeks, three weeks a month, I'm away from my family, my friends, I'm out of my comfort zone, long, stressful days. But in return, I work with other like minded volunteers from around the world. I learned from them, I help people in a time of need. And I tell the new volunteers that I train in my backyard, that you will get warm and fuzzies when you help people. Now by that, you know, we've all helped people in a time in our lives. And if you help someone move a friend of yours, having a bad day and try to console them either on the phone or in person, you know, you feel good about yourself, because you've helped someone you've done something for someone else, you know, because you want to not because you have to or you get paid or anything like that. So I've had the opportunity to do that on a bigger scale. So I've had a ton of warm and fuzzies in my career. All this to say that the Order of the Red Cross was just unexpected, but an incredible, incredible honor. Very good. Very good. Dan Seguin 14:20 I think it's fair to say that the Red Cross is synonymous with disaster relief. For those that don't know, can you highlight how the Canadian Red Cross gets activated in communities? Guy Lepage 14:33 That's a very good question. Because every time I go out, regardless of if it's a local fire or something big, you know, people say wow, you know, how do you guys do it? We didn't call or you know, we didn't know you guys did this. Most people need to know that we don't just show up on our own. We work with the local municipality, the local government, provincial federal, depending on where the disaster is. We are invited to assist. You may already know that in Ontario, most municipalities by law have to have an emergency management plan in place, which means when there is a need for a shelter, they have designated a school or a community center or even a church as to where the Red Cross and other organizations can do their thing. So we work with all levels of government and local municipalities, other first responders just to deliver the emergency aid that's needed at the time. Now, this could be an emergency lodging shelter, as I said, in a community center, for example, we could set up a reception center where people can get information, they can get gift cards, personal services, or reunite with their families. We offer a wide variety of services. But again, I want to stress that we are invited by the local municipality or level of government that needs assistance, and then we come to the rescue. Dan Seguin 15:55 Okay. In the past six years alone, Ottawa has had 100 year floods, tornadoes, a Derecho, heat waves, and multiple wind and ice st…
Full show notes at the publisherThe industrial revolution was yesterday. The electrical revolution is now. Businesses and consumers alike are working to achieve Canada's net zero targets. We're seeing bold leadership across the country, innovative solutions across industries. In episode 102 of thinkenergy, we kick off 2023 with some of our favourite guests from the past year. Picking up from our retrospective, Part 2 highlights insights from experts in the energy sector, including Hydro Ottawa's President and CEO, Bryce Conrad.
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Transcript:
Dan Seguin 00:06
This is think energy - the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Segui n, as I explore both traditional and unconventional facets of the energy industry.
Dan Seguin 00:28
Hey, everyone, welcome back. This is the think energy podcast. And I'm Dan Seguin. Thanks for joining part two of our special holiday podcast as we kick off 2023 with one of the hottest topics in the energy sector net zero. As Canada moves towards its net zero targets, we are seeing companies take bold leadership and adopt new innovations. As they say the Industrial Revolution was yesterday, the electric revolution is now more and more Canadians are working towards their own net zero goals, not only because they feel compelled to do the policy, but because they feel it's the right thing to do. One look at the extreme weather we experienced across Canada last year, may give us a glimpse of why that is. For part two of our special holiday podcast we're focusing on Canada's transition to net zero, and how it will shape the future. I've gathered three of my favorite guests from the past year, and what they had to say about one of the biggest topics of the year. My first guest is Justin Rangoon, the Executive Director of Energy Storage Canada, energy storage means more than just batteries. There are many different technologies that can offset peak electricity consumption periods, ultimately preventing the need for expensive emission heavy infrastructure that could lead us away from our clean energy goals. Energy storage can help meet demand spikes and support wide scale deployment of renewable energy sources. Here's Justin to talk about some of the benefits.
Justin Rangooni 02:21
I think the best response would be I found a new analogy. And it was from the New Yorker in a recent article that talked about a bold energy storage provider in terms of optimizing the grids, the assets that are already on the grid. So what they talked about is when in situations when the wind is blowing, the sun is shining, the hydro, the water is flowing, the nuclear plants are humming, energy storage allows the electricity grid to inhale. And then when wind stopped blowing, or the sun's not shining, or the water is not flowing, or the nuclear plants aren't humming, what energy storage allows the grid is to exhale, and deliver that electricity to homes and businesses and charge devices. And so that's what energy storage can do is to optimize what it does if it's part of the overall solution, in terms of balancing the grid and optimizing what you have energy storage can do that. Because one of the benefits of energy storage is that it's portable. It can be situated anywhere in the province or in the country. And of every size and of all the various technologies available. There's lots to choose from. And as system planners can use that as a Swiss army knife to make it work where it has to. So we can balance the grid and optimize the assets and provide reliability. So energy storage is that solution provider for the energy system. So where did you serve can play that critical role of storing electricity when it's generated at times when maybe you don't need it. So instead of curtailing or spilling water, or nurses or maybe importing it or exporting it at a loss for that excess surplus generation, energy storage can store that electricity. So when there's peaks in demand, energy storage can use that the system planners can use the electricity that is stored during those peak demands, and to really start leveling out that need for the new peaker plants or existing peaker plants for that matter. So it's really storing the energy for future use. And that's why we're so excited about energy storage.
Dan Seguin 04:19
The pressure to tackle pollution and climate change is increasing as countries around the globe are eliminating greenhouse gases and transitioning away from fossil fuels. This shift towards a cleaner future involves a lot of moving parts especially as it relates to cleaning Canada's energy sector. Marren Smith, Founder and Chief Innovation Officer at clean energy Canada shared her thoughts about whether Canada can affordably and realistically accelerate our clean energy transition to reach our net zero goals.
Marren Smith 04:58
There are three positive changes that I see. One, the costs of these clean energy technologies have dropped significantly. So the solutions are cheaper. Secondly, is that we really moved past the climate debate in Canada. And thirdly, is electric vehicles. And I just want to talk a bit about each of those if that's okay, so the costs of clean energy technologies, many people don't understand that. Over this last decade, the cost of solar has dropped yet again, it's dropped another 90%. Over the last decade, the cost of batteries, which are the heart of an electric vehicle, have dropped about 90%, and wind has dropped about 20%. And so, you know, a dozen years ago, clean energy Canada was talking about this coming, we need to prepare Canada needs to be aware as an oil and gas producer, we need to be looking at this clean energy transition. But now, it's here, these technologies are ready for primetime. And the economic opportunities are there to create jobs here in Canada around those clean energies. So that's significant. And the second one is I think we've all lived through and seen in the news, this debate about whether Canada should be acting on climate, whether it's real, whether Canada has any responsibility, whether it's feasible, and that's now become a real global conversation. And there's a clear message globally that we need to act now. And, you know, we've had over these last six years, the federal government, with the leadership that's aligning with those global efforts to act on climate. And in fact, this federal government has created the first climate plan that Canada had to meet our climate targets, and they're now really putting it into action. And so that's been a significant and positive shift that we're actually moving to action. And thirdly is around electric vehicles. And, you know, I just have to say them specifically. Because, in my observation, they really show Canadians what the transition looks like. It kind of looks like what it used to be, you know, an electric vehicle and a gas fired vehicle, they look pretty similar. But people are seeing how much better they are that they are more affordable to drive. And especially with today's price of gas, you know, if you're plugging in and charging your car, you know, your Chevy Bolt and getting 400 kilometers for somewhere, you know, depending on where you live in Canada, five to $10 versus what it's costing to fill up your car that's significant. So electric vehicles and how fast they have come online, how we have seen, the manufacturers shift is to go from we're resisting this to this as the future we want to be out in front and competing to be the ones who are going to be producing them. So that dramatic shift, it's really showing how we can link this decarbonisation climate action with the economy, that our industries can be successful and that we can really move forward towards Net Zero towards decarbonisation towards cleaner energies and continue with a strong economy if we do it right if we act now.
Dan Seguin 08:35
And my last guest is Bryce Conrad, President and CEO of Hydro Ottawa. Yep, my boss. Otherwise, the energy ecosystem is unique, with long standing localized and green generation. In fact, hydro Ottawa is the largest municipally owned producer of clean, renewable energy in Canada, with 131 megawatts of total green generation capacity, enough to power approximately 110,000 homes a year. Bryce joined us on the program early in 2022, to discuss the inspiration behind the company's decision to make its entire operation net zero by 2030. His answer was surprising.
Bryce Conrad 09:28
So YouTube, you can go back and view all these old speeches in March minute.But look, if you go back to JFK, in 1961, so he does this speech before for the joy of the House and Senate. And you know, it's not a long speech, I'd encourage everyone to go watch it. There's about a minute long clip that's irrelevant anyway.And in that speech, he says, we are going to go to the moon before the end of the decade, so he's doing this in 61. Obviously, they went to the moon in 69. So, as part of that he does something that people don't do enough of these days, right? He literally says, we're gonna go to the moon. So that's our objective, and I have no idea how we're gonna get there, I'm paraphrasing him. Obviously, I have no idea how we're gonna get there, the technology doesn't exist, the fuel doesn't exist, the booster rocket technology doesn't exist. And that kind of the capsule necessary to get someone to and from the moon doesn't exist today. So he's making this bold announcement, and then acknowledging that he doesn't know how they're going to do it. And I thought, that's just so quite frankly, refreshing in this day and age where everything is kind of prepackaged, right? Like, we know what we're going to do this next two years, but we already know that we've got it in the bag, and here's how it's going to be done. I like the idea of setting the big, hairy, audacious goal for the company and saying, I've said this to the management team, I have no clue how we're gonna get there. I know what we need to start doing. But I don't know what the answer is. But I work with some of the smartest people in the game. And I know that if, if they're empowered to do this, and we put our minds to this, we will do this, like, you know, and that's what Kennedy counted on 61. And that's lo and behold, but you know what happened? So, when I liken it to the moonshot, it's just that it's the big, hairy, audacious goal, without any real clear roadmap as to how to accomplish that goal. And I think quite frankly, that's what serves us best is when we don't necessarily have the answers we have to make up. We have to figure our way through this sort of stuff. And I see that every day at the company, right? If you look back at how we handled the tornadoes, if you look back at the way we handle the floods, if you look at the way we handle our system, yeah, there's a lot of prescriptive stuff. Yes, there's a lot of this is how we do things. But you know, there are a lot of days we throw out the rulebook, you throw out the manual, and you have to figure your way forward. And that's when this company is at its best. So that's the moonshot.
Dan Seguin 12:06
So thanks for joining me for part two of our advancing Net Zero Holiday special. We'll be back in two weeks on Monday, January 16, to be precise to kick off 2023 with all new shows, interesting guests and topics. I'm sure there'll be a few surprises also. Thanks for listening, folks. Happy New Year, everyone. Cheers.
Dan Seguin 12:32
Thanks for tuning in to another episode of The think energy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit think energy podcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.
We are at the start of an electrical revolution. A spark of change is flaming across the country – renewable energy, electrification, the Canadian Net-Zero Emissions Accountability Act. Conversations have become actions. Industries are united, working together to achieve Canada's net-zero targets. In Episode 101 of the thinkenergy podcast, host Dan Séguin looks back at some of our favourite guests from 2022, sharing insights and ideas about the transition to net zero and how it's shaping our future.
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Transcript:
Dan Seguin 00:06
This is Think Energy. The podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. This is the think energy podcast. And I'm Dan Seguin. With electrification, renewable energy, electric cars and policy to reduce our reliance on oil and gas. 2022 showed that we are at the start of an electrical revolution. 2022 marked a transformational year in numerous industries, the energy sector, the transportation sector, the building and construction sector and the technology sector. All of these industries became allies in the country's goal to eliminate greenhouse gas emissions and work towards achieving Canada's Net Zero targets. The Canadian Net Zero Emissions Accountability Act, which became law on June 29 2021, enshrined in legislation Canada's commitment to achieve net zero emissions by 2050. But it was this year that we saw the momentum begin in a big way. For part one of our special holiday podcast, we're focusing on Canada's transition to net zero and how it will shape the future. I've gathered some of my favorite guests from the past year, and thought I'd reshare what they had to say about one of the biggest topics of the year. My first guest is Caroline Lee, mitigation research lead with the Canadian Climate Institute. According to the Canadian Climate Institute, the country's leading climate change policy research organization, all roads to net zero pass through electricity. I know we've mentioned this many times on the show, but it bears repeating how Canada produces some of the cleanest electricity in the world. 80% of the electricity generated across Canada comes from sources completely free of greenhouse gas emissions, Caroline does an excellent job at defining net zero. And the premise behind the Canadian Climate Institute report, The Big Switch,
Caroline Lee 02:44
Maybe I can start with this first explanation around what the net zero goal actually means, you know, Canada, just recently committed to achieving net zero emissions by 2050. And this is an ambitious goal. And what that means is that Canada has agreed to really zero out our emissions to get our emissions as close as we can to zero, and then whatever emissions are very expensive, or technically very difficult to get out of the economy than we offset in some way. So again, this is an ambitious goal, there's a lot that needs to be done, especially in electricity to support that goal. And the reason why we say all roads to net zero paths through electricity is that when we looked at all the studies that model a trajectory for Canada reaching net zero, there really was no credible path without this switch towards electricity. And without making the generation of electricity cleaner. So we really saw tackling electricity as being critical to the achievement of Canada's netzero goals. And maybe I can just say it and in simple terms, three key reasons why that switch is so important. So first of all, electricity itself when you use it, it doesn't burn fossil fuel, of course, so therefore, it doesn't release greenhouse gas emission. So we all know that if you're driving an Eevee, you're not generating greenhouse gas emissions directly. Now, of course, we also know that the production of electricity can generate emissions. So we can use fossil fuels like coal and natural gas to generate electricity. So that's where you can get some emissions. But what's really positive news in Canada and really around the world is that we're making quite significant progress, especially here in Canada, to reduce those emissions associated with producing electricity. And now that the federal government has a commitment to achieve Net Zero electricity by 2035. The country now has a clear mandate that we're going to be eliminating by and large those emissions associated with producing electricity. So that's a really big thing is that electricity in the future could really be this conduit. for using fully non emitting electricity from the beginning to the end. And then a third reason why electricity is so important is that it's just more efficient. So, driving an electric vehicle is actually three to four times more efficient than using fossil fuels to drive that vehicle. And that's because you lose so much more heat, there's a lot of energy that's wasted when you're combusting fossil fuel. So, because of those three reasons, electricity does seem to play a really critical role in achieving our climate goals.
Dan Seguin 05:31
My next guest is the renowned Catherine Ebru, Executive Director of Destination Zero. Catherine talks about the costs and the rising volatility that exists around the world when it comes to subsidizing fossil fuel sources. Catherine digs into how renewables are not only more reliable, but also more resilient than many people give them credit for.
Catherine Abreu 05:58
The concern over rising energy costs is a huge one. You know, we've actually seen that rear its head pretty substantially this year, in the late half of 2021, with rising energy costs across Europe, relating mostly to the rising costs of gas. And I think actually, a big lesson that we're learning from the energy cost crisis that many parts of Europe and other parts of the world are experiencing right now is that the fossil fuel market is actually quite volatile. And that volatility has impacted Canada quite a bit as a major oil and gas producer already. But it's starting to impact not only, you know, production and jobs related to that production of fossil fuels, it's starting to also now penetrate energy systems that rely on those fossil fuels. And so we need to be correcting for that volatility. And a part of how we do that actually, and this is maybe counterintuitive to a lot of folks, because there's a lot of misguiding rhetoric out there around renewable energy. But part of how we make energy systems more resilient is by incorporating more renewable energy and more distributed renewable energy generation into those systems. And then another important piece is energy efficiency. So you make those energy systems really lean as much as you can, by cutting energy waste, right? So we want to be making sure that we're not losing energy as it's transferred from where it's created to where it's used. We want to make sure that when it's used, it's used as efficiently as possible. And so those investments in energy efficiency help make the energy system more stable. And then when we make that energy system run on renewable energy, and when we're talking about renewable energy, we're talking about a mix here of water, when sun and storage, of course, then we see that there is a new kind of resilience put into that system. Because often those energy sources can help us lock in long term prices that are much more stable than the volatile energy prices associated with fossil fuels. So that is the kind of longer term solution that we're looking to hear about in the long run, that can really offer much lower and more stable energy prices for people. But unfortunately, we've heard a lot of misguided, or I think, intentionally misrepresented rhetoric around renewable energy and having a high cost. And the only reason that it appears to have a high cost is because fossil fuel energy has been subsidized so heavily for the last century by governments, that those fossil fuels tend to have an artificially lower cost. But we're paying for that artificially lower cost as taxpayers. And so part of the equation here is leveling out the playing field between fossil fuels and renewable energy by supporting the growth of renewable energy and stopping subsidies to fossil fuels.
Dan Seguin 09:03
My last guest on part one of our holiday retrospective episode is Robert Horning CEO of the Canadian Renewable Energy Association. Robert joined me back in February of 2022, and talked about why he believes when and solar are Canada's answer to decarbonizing the electricity system. He also details what it's really going to take to achieve Canada's netzero goals.
Robert Hornung 09:35
Well, I think first off, we have to sort of look at some of the research that's been done different studies that have looked at what are the pathways to get to net zero greenhouse gas emissions? We've just said it's an enormous challenge. How do we get there? And those studies consistently show that to get to net zero, you have to first and foremost decarbonize electricity production so that you're not producing greenhouse gas emissions from electricity anymore. And then you have to expand that electricity production because you're going to want to use that electricity to substitute for fossil fuels in areas like transportation and in buildings and industries. Now another thing that those studies consistently show is that the majority of that new electricity that we're going to need is going to come from wind and solar. And why is that? The simple reason is because wind and solar are the lowest cost options for new electricity production in the world today. And our vision developed an illustrative scenario, which is consistent with the findings of these netzero studies, which sort of assumes we're going to need to double electricity production, we assume that two thirds of that new electricity production is going to come from wind and solar. And that leads us to the calculation that that means you have to expand wind and solar to be in Canada tenfold in the next 30 years. And that's why it's an urgent call to action. That's a mammoth task. It's achievable. But we have to get started now. I mean, I think we're already starting to see some real evidence of this transition occurring, although we're at an early stage. So in the transportation sector, everyone's aware, we're moving towards a world dominated by electric vehicles in the future, you see it in the choices made by auto manufacturers, consumers, etc. Going forward. But it's really more about electric mobility. You also see a growing number of e-bikes, for example, going forward, we see increasing investments in the electrification of public transportation. So there's a real drive there in terms of the transportation sector. In terms of buildings, heat pumps are going to be critical as a technology that allows us to reduce our reliance on natural gas for heating purposes going forward. And within industry, within heavy industry, we already see announcements being made from steel producers who are switching to electric arc furnaces, the aluminum smelters, but are starting to electrify and across all of those areas, electrification is not the answer for everything. There, there are applications where electricity is not going to be the solution. But for many of those applications, you can actually use clean electricity to produce hydrogen, green hydrogen if it's produced from renewable electricity. And that green hydrogen can then be used to support things like freight transportation, or long distance transportation, or other industrial processes. So electricity really will have a central role to play. And again, we're starting to see that transition occur. But again, we have to accelerate those efforts especially if we're going to achieve our targets.
Dan Seguin 12:37
Net zero is going to continue to be a hot topic of conversations and 2023. Thanks for joining me for part one of our advancing Net Zero holiday special. Tune in on January 2 For part two. And thanks for listening, folks. Have a happy and safe holiday everyone. Cheers. Thanks for tuning in to another episode of The think energy podcast. And don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit think energy podcast.com. I hope you'll join us again next time as we spark even more conversations about the energy of tomorrow.
The energy sector is evolving at lightning speed, and customer expectations are at an all-time high. As are concerns about electricity itself – how it's produced, how reliable it is, how much it costs, and how efficiently it's powering our lives. So, how are utilities planning to meet expectations and address these concerns? In episode 100 of the thinkenergy podcast, we sit down with Hydro Ottawa's Chief Customer Officer, Julie Lupinacci, to discuss what electricity customers want and the solutions we're delivering. Related links Julie Lupinacci, LinkedIn: https://www.linkedin.com/in/juliejlupinacci/ Julie Lupinacci, Twitter: https://twitter.com/juliejlupinacci Power outage safety: https://www.hydroottawa.com/en/outages-safety/outage-centre/outage-safety Energy saving resources: https://www.hydroottawa.com/en/save-energy 2021–2025 strategic direction: https://hydroottawa.com/en/about-us/our-company/our-reports To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram Transcript: Think_Energy_Podcast_EP100_V2 What Electricity Customers Want SUMMARY KEYWORDS customers, ottawa, working, hydro, people, electricity, programs, julie, city, planning, energy, pandemic, talk, utilities, component, industry, happening, community, cases, helping SPEAKERS Dan Seguin, Julie Lupinacci Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Today's show marks the 100th podcast episode. Woohoo. It's hard to believe that we've already reached this milestone. I want to thank everyone that has worked behind the scenes on the show, our incredible guests who graciously share their time and expertise. And of course, dear listener, thank you for tuning into our program. It's truly been an honor for me to share information about the energy sector and all of the amazing people that work in this industry. So with that, let's get on with today's 100th podcast episode. As we discussed over many interviews, the energy landscape is evolving at lightning speed. Those innovations and changes are coming fast and furious. And there's a lot for customers to absorb. It's clear that perhaps more than at any other time in history, customers are thinking about their electricity, how it's made, how reliable it is, how much it costs, and how they can be more in control of it to power their lives. What customers want and expect is changing the electricity sector. It's changing how utilities do business, how they communicate, and what service offerings they provide. customer expectations have never been higher, and utilities must evolve, innovate and provide exceptional expertise, programs and technology to give customers what they want and expect from a modern utility from smart home tech that can help customers manage their device and overall consumption to home generation technology like solar panels, batteries for energy storage, and incentives for installing goes renewables and even how to better prepare for a changing climate, more storms and an increase in frequent and prolonged power outages. So, here's today's big question. How are utilities planning to meet the expectations of today's customer and their needs? Today's guest is my boss, Julie Lupinacci. As the Chief Customer Officer at Hydro Ottawa, Julie is responsible for developing and implementing the customer strategy, transforming the total customer experience and guiding the direction of the business in terms of customer needs. She provides oversight for customer service marketing, product development, external communications, Public Affairs, corporate reputation, and the overall branding strategies. With more than 15 years in Customer Care, sales and marketing, Julie has a wide background in business including project management, customer and vendor relations, international partner program management, procurement, sales, marketing, and program development. Wow. Julie, thanks for joining us today. Now, you've been in the electricity industry approximately five years now, maybe a little more in comparison to your experience with customers in other industries? How are electricity customers different? How are their needs unique? Julie Lupinacci 04:11 Yeah, so it's been interesting. And when I when I got this question, I was thinking back on the last five years and how much I've learned about the industry and learn about our customers in particular and I would say the basis of what's different is is the industry we're in right like Hydro Ottawa is a this is essentially provides an essential service to our customers, which didn't happen in my previous in my previous world. So the fact that the customers rely on us for a product that is so essential in so many aspects of their lives. For some customers, it's a matter of life and death, right? That in itself changes how we work with our customers and what their needs are, and what we need to support. So that reality is something that we have to hold in the forefront of everything that we do. The very nature of what customers need from us makes that different, right? The timelines of what they need are tighter. And the criticality of our communications to customers becomes even more heightened. Whether it be a storm, or an outage, or an outage at one person's house, like that doesn't matter, the customer is out of what we need to provide. And the criticality of getting that back in a very condensed time frame, in order for that customer to continue moving forward, becomes essential. So everything becomes a lot tighter and more critical. And I would say the other component of what we provide, it's not a, in some cases, customers don't have a choice right on whether they need electricity or not, like I guess in fundamentally, they could figure that out. But if you've come to rely on electricity for your daily needs, and to run your households, the fact that electricity is now part of your requirements, you don't get to have a choice necessarily do I? Do I want electricity today or tomorrow to put my lights on? Affordability becomes a big component. And it's one that we need to think about for our customers: the choices on how we develop the grid, how we evolve as an organization, we need to keep affordability, sustainability, and the fact that energy needs to be attainable for our customers that has to guide what we do. And that's not true for every of every industry, and definitely not true for the previous ones I've worked for. Dan Seguin 06:53 Julie, what are the three biggest issues for electricity customers right now? Julie Lupinacci 07:01 Yeah, I think right now, in the November 2022, or December 2022, as this airs, affordability is probably front of mind, for most customers, the share of wallet is just not going as far with the cost of inflation. I think that's probably the primary issue for electricity customers right now. But I would say that a close second is, what the reliability of this electricity is. So the climate adaptation that we are doing as an entire city, as we're looking at what you know, more extreme weather events that are coming, the reliability of what we provide is probably a close second, right? So they want to be able to afford the commodity that is coming into their house. But they also want to be able to rely on it. And as they're making choices for what their energy future is going to be, as they're making choices about what car they're going to be purchasing next, as they're going to make choices for how they're going to heat and cool their home and making choices about fuel sources. You want to make sure that you're choosing what's reliable and that you know, reliability is there. So I think affordability and reliability are close one and two. And that is sustainable, right? We've got a lot of people that are thinking about their future, their carbon footprint, their net zero. So I think people are looking at how I conserve my energy usage? How am I smart about what I'm doing? And how am I making sure that I'm choosing things that are going to be there for the long haul, right and looking for something that's sustainable, that's good for our planet, but it's going to be around and something that they can count on. Okay, Dan Seguin 08:53 Now I have a follow up question. What are some of the ways that hydro Ottawa is addressing those customer issues? Julie Lupinacci 08:59 Yeah, so we're doing a number of different things. So one, I think how we put together plans for the growth of the grid, how we put plans to maintain the grid and evolve the grid is definitely something that we look at with those three things in mind. But also from a customer perspective, we are looking at bringing programs to them to help them have more access and more readily access to that information. So get a hold of their data so they can start making decisions. We're working with the Ministry of Energy on different pricing programs that might make sense according to the different behaviors, not everybody has the same lifestyle. Not everybody operates only you know, in the evenings in their house and people in especially during the pandemic like we have with we've seen very different lifestyle, and workdays come to be. So we're really well Looking at all of those things that are happening here in Ottawa, and marrying programs that make sense both from a pricing perspective, as well as energy choice. So looking at different Evie programs that we are bringing forward, looking at different energy efficiency programs that might be there and getting information into the hands of customers. In particular, there's been a lot of conversation over the last couple years, I'd say maybe a little bit more about netzero. And with the announcements the federal government, provincial, government and even municipal government have made customers are thinking about how they play in that. And there's a lot of questions and hydro Ottawa is providing information to those customers to be able to help them to be informed of what's possible, and then help give programs to get them on pathways to get there for themselves. Dan Seguin 10:52 We are all aware that Ottawa has had some major major weather events, these past five to six years. What would you say to customers that are worried about reliability, power outages, and restoration? Julie Lupinacci 11:10 Yeah, weather events have been tough. They're tough fun. And I don't think Ottawa has seen something like this in a very long time, like probably since the 98' Ice Storm. And I'm not even sure that really measured up to the same impact right of what we saw and what customers dealt with. But what I would, what I would say is hydro Ottawa has put a lot of focus on what we need to do from a grid perspective to adapt to the changing climate that we're seeing here in Ottawa. And that includes those weather events. Like I don't want to pretend that I know more than our chief electricity distribution officer, like I think you interviewed him maybe a couple of weeks ago. And in that podcast, he talks about what we're doing to future proof, the grid against those extreme weather events. So I'm not going to, I'm not going to try to think that I have anything more impactful that he will say on that front. But I will say that, from a front office perspective, from a customer service, from a communications perspective, we are really looking at a lot of those tools, and further modernizing them. And what I mean by that is, is taking a look at some different technology that allows us to receive more phone calls into our system, triage those phone calls, using some cloud based technology, so that not everybody is forced to talk to an individual because even at the height of the storm, like you're not going to have 10,000 people answering phone calls within a couple of minutes of a storm hitting, but we can use technology to triage to allow our customers to know that we know if they are out of power and provide them with the information that we have at that time. So looking at updating some of the telephony software that we have in utilize some of the new technology there. So we are actively working on that. The other component to communications because I think communications really is that biggest avenue for our customers especially during these winter weather events is pushing information out. And we are looking through and working on an SMS text based technology system that allows us to push information out similar to what we're pushing out through our social media channels today. Now sending that information directly to customers either on their iPhone or potentially in their email box however they want to receive those inputs and alerts from hydro Ottawa. We also took some steps to help people become aware like the weather alert, the weather system and the weather alerts that are out there giving people a heads up on systems that are coming through. Like that's, that's one thing. But I think customers want to know, when we're looking at a weather event that's different, right? You'll you'll know when rains coming into Ottawa and you'll get those alerts about snow and all of those things, but not all weather impacts our grid and what we're looking at is to be able to provide an alert system again through through whether it's SMS or an email out directly into customers inboxes so to speak, giving them a heads up when we're watching it differently right and if we're watching it differently, you know, messages are going out make sure phones are charged make sure that you've got blankets make sure you know where your your flashlights and your your candles are. So really concentrate on getting people ready for what they need to do. So there's you know, there's a few steps and you can follow us on hydro ottawa.com to get better details on that. But that's what we're doing and making sure that we're putting that out there. Additionally, we've piloted -Sorry Dan, I got one more. Additionally, we've piloted a battery program. This was used to be able to support some of our capital work. But in the recent storm this year, we use that battery pilot to be able to help some of the most vulnerable customers in Ottawa, that are really relying on electricity to be able to breathe, right and working with the paramedics hand in hand to make sure that these batteries got to those households so that they, you know, had some additional time for us to get the power back on, either to their house or to the community. Dan Seguin 15:32 Now telling me Julie, what are some of the things customers can do to be better prepared for emergencies? And outages? Julie Lupinacci 15:42 Yeah, so I think there's a few things that we need to do . I think we need some major awareness about what that is, like, going back to our elementary school days, when we had to plot out the fire, you know, the fire escape plan for our house, right? And go back to thinking about if there's an emergency, do we have an emergency kit together? Right? Do we have bottled water in our systems in our house? Do we have working flashlights, right? Not just flashlights that don't have batteries? But what are those batteries? And they are up to date,…
Full show notes at the publisherAs Canadians depend more and more on an electrified grid, safety and reliability are at the core of the conversation. How are we improving the grid's resilience to climate change and extreme weather? How are we accommodating increased capacity as more people electrify their lives? In episode 99 of thinkenergy, we discuss future proofing the grid and what exactly that means with Guillaume Paradis, Chief Electricity Distribution Officer at Hydro Ottawa. Related links Guillaume Paradis, LinkedIn: https://www.linkedin.com/in/guillaume-paradis-30a47721/ Power outage safety: https://www.hydroottawa.com/en/outages-safety/outage-centre/outage-safety Energy saving resources: https://www.hydroottawa.com/en/save-energy To subscribe using Apple Podcasts: To subscribe using Spotify To subscribe on Libsyn --- Subscribe so you don't miss a video: YouTube Check out our cool pics on Instagram More to Learn on Facebook Keep up with the Tweets on Twitter Transcript: Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Dan Seguin 00:28 Hey, everyone, welcome back. There's a great analogy I read recently that compared future proofing the electricity grid to Wayne Gretzky. And since this is our 99th episode, woohoo, it just seems fitting that we make our reference to the great one. What made Wayne Gretzky, the greatest hockey player of all time, was not his speed or the uncanny accuracy of his shots, but rather his ability to predict where the puck was going to be an instant before it arrived. utilities like Wayne Gretzky have the ability to anticipate events and predict patterns that can make them more prepared for extreme weather events as a utility, planning and predicting the future is part of our DNA. And as we all prepare to meet greenhouse gas reduction targets set by the feds, provincial and municipal governments, we are seeing a lot of future planning happening to make the electricity system as clean and as resilient as possible. And part of that is predicting what the future will look like, from what energy sources will power our electricity supply, but also what kind of challenges like electrification and threats like extreme weather we will face? So here's today's big question. How can utilities earn customer confidence as they transition towards an electrified grid that can also withstand unpredictable weather to safely and reliably deliver energy. Today's guest is Guillaume packaging. As the chief electricity distribution officer at hydro Ottawa, Guillaume is responsible for planning, design, operations, constructions and maintenance of our nation's capitol electrical power distribution system. In his role, Guillaume leads a team directly accountable for ensuring the safe, efficient and reliable delivery of electricity to hydro Ottawa customers. Guillaume has over a decade of industry experience in progressive leadership roles ranging from research program management, to distribution planning, asset management, design, and construction. Thanks for joining us on the show today. Guillaume Paradis 02:56 Thanks for having me. Dan Seguin 02:57 You've been in the industry for more than a decade now, what's been the biggest change or shift you've witnessed? Guillaume Paradis 03:05 So what I'd say has been the most significant change over that time period is that we've actually gone from talking about very exciting things and future focus opportunities. So we've gone from talking about them to actually getting to implement them. So some of the things that were on the horizon 10 years ago, and 15 years ago, in fact, were related to electric vehicles, the proliferation of battery storage technology, the development of the smart grid, and over that period of time, through those conversations, we've actually been able to shift the industry to a place where we're actually delivering on some of those promises. So that's very, very exciting. It's a massive challenge for everyone involved, but unlocks a whole series of possibilities, that when I started my career, we were only talking and thinking about, Dan Seguin 04:08 Okay, what does future proofing the electricity grid really mean? What kind of plans and predictions are you making to help the grid withstand climate change? Guillaume Paradis 04:20 So future proofing is an interesting one, because, you know, ultimately, all of your success depends on your ability to forecast and forecasting. Currently, with the changing landscape with the pace at which policy is being updated, refreshed, and modified, it is quite challenging. So we've gone from an environment where you could look at decade's worth of data, use a little bit of economic information, and forecasts and combine those things into what would turn out to be a pretty useful and fairly accurate prediction of what your system would be required to deliver. So we've gone from that to an environment where in a matter of, you know, sometimes months, you know, the underlying basis for your predictions as totally been changed. And you have, or you're having to revisit your assumptions from, frankly, a quarter to the next. So, future proofing right now, in my mind is about, you know, keeping an eye out for what's coming. So being able to anticipate what's ahead, being able to stay abreast of all the trends, making, what I would call incremental adjustments to our practices today that ensure that if, and when the future, you know, more specifically crystallizes, we can take advantage of the opportunities, and we're not having to redo too much work, but also without betting too much on one outcome, where we may not have the certainty of what's ahead. So, you know, that's true when you look at the full landscape. And specifically, when we're looking at the predictions around climate change, it's about at a minimum, being very responsive to the more recent events. So using that to update your predictions. And recently, unfortunately, with respect to climate, you know, we've seen what would have been deemed, you know, one in 1000, or one in 100 year events occur at a frequency that far exceeds, you know, what predictions would have called for. And we have to recognize that as being the new trend, despite not having the benefit of 100 years of events in that new paradigm that we find ourselves in. So, you know, from a climate standpoint, I think we have to be a little farther out, and expect that recent data points actually represent the new reality, as opposed to relying on the longer trend that we would like to count on, which is 50-100 years or beyond. So from a climate standpoint, at this point, our assumption is, you know, what's happened recently looks a lot more like what's expected to happen to us in the next few years. And in fact, you know, we're looking to build a little bit of contingency or buffer into our predictions, assuming that it might get a little worse. Dan Seguin 07:40 Now, why does future proofing the grid go hand in hand with electrification, and clean energy, Guillaume Paradis 07:48 So electrification and clean energy come down to, in my view, increasing our society's resilience, resilience and dependence on our electricity infrastructure. So, you know, for many years now, many decades, the electricity system has been the underpinning of our modern society. But even more so as we move more of our energy use to the electricity system, it becomes paramount ensure that the infrastructure we have is able to support and maintain with a high level of redundancy, you know, that modern lifestyle where more of what we do is electrified, clean energy, in its various forms, you know, supports our ability to electrify more of our activities, but also from a planning standpoint introduces a bit of a new challenge, in terms of intermittency. And so our ability to have an underlying asset base distribution system or transmission system that is highly redundant and highly secure, to enable and support the use of renewable energy is critical. And so that's where future proofing is really about, you know, ensuring that the bet we're making as a society, which is electrifying to improve the outlook on our climate change objectives, is actually possible going forward. Dan Seguin 09:29 Don't I've got a follow up question here. What does a self healing grid mean? Guillaume Paradis 09:35 You know, in a nutshell, self healing is about leveraging technology and automation to ensure that when an issue occurs, whether it be a failure, or an externality, like a tree, you know, impacting our infrastructure. We use that technology that automation to most rapidly re structure and rearrange our distribution system to minimize the impact of those events. So it's really about leveraging automation, you know, rapid communication, we now have access to using the computational power that is also available to us. And letting those tools make the preliminary decision on how best to restore power, before there's a human interaction that comes in to take care of the final steps. So really, if you think about it, and how far we've come in the last 20 years with computer power and communication tools, it's really bringing the latest and the best of those technologies to bear on how we restore power to our customers. Dan Seguin 10:45 After the May Dereocho, a lot of people were asking why utilities don't bury all overhead lines? What's your answer to that Gil? Guillaume Paradis 10:55 So yeah, it comes up every time there's a storm, and it's, it's perfectly understandable. And I think there's a couple things that come into play when we think about, you know, what is best to deliver power to our customers. Certainly, you know, we've been talking about redundancy in an underground system, when it comes to certain types of climate related events, like large storms, or wind storms, you know, introduce a certain level of security that exceeds what is possible with an overhead system. But the other very important element as we think about electrification going forward, is the element of cost, and affordability of power. And, you know, just from a comparison standpoint, the basic math, you know, when evaluating underground alternatives to overhead systems, is about a 10 to one cost ratio. So certainly when we look at, you know, where best to invest dollars, and how best to bring power to communities, that cost component is factored in and becomes a consideration, particularly when you look at lower density areas, or farther away areas from production centers, it becomes a costly proposition. Now, what we're looking to do going forward is we see undergrounding as a strategic tool in improving our climate resilience. And so we're going to look at certain corridors, perhaps, or certain targeted investments to underground infrastructure, to try to get the most value possible for our customers as we plan for, you know, an elevated climate challenge in the future. But that consideration around costs is significant. And finally, what I'd say as well is, you know, your ability to restore power when there's a problem with overhead infrastructure is far greater than it is when an underground system fails. And so in addition to that cost component, the ability to restore power quickly, when there is a problem is higher with an overhead infrastructure. Dan Seguin 13:10 At the beginning of the last century, it was the Industrial Revolution. This century is shaping up to be an electrical revolution. How confident are you about the grid's capacity, as more and more people electrify their cars, and eventually, their homes? Guillaume Paradis 13:32 So how confident I would say very confident. And that's not to minimize the scale of the challenge ahead of us. You're correct, we're now proposing to essentially, you know, completely shift the dynamics around electricity. In a matter of, you know, I would like to say decades, but it's essentially a decade at this point. And so it's a very complex challenge from an engineering standpoint and a planning standpoint. But I've seen how the conversation and the thinking has evolved over the last 1015 years in our industry, I've seen the technologies that are being brought forward as tools to be leveraged to enable that transition to a more electric future. And, you know, the significant load growth, I will come with that. So I think we have the tools, we need to maintain a high level of awareness and adaptability in, you know, facing what's ahead of us. We can't fall back on old habits or, you know, make excuses when we have solutions we want to implement and we know we need to implement to enable that electrified future, but I think We will get there. And I've seen all sorts of signs pointing to that possibility. And it's going to come down to once again making the most of all the tools we have. So we talked about technology earlier, we're going to have to leverage technology to manage how electric vehicles are charged, and when, and in what parts of the city and how best to leverage the existing infrastructure to do that, because we know, we can just build or double the size of our electric infrastructure to accommodate that growth. So we're going to have to be more refined, we're going to have to leverage all the tools available to us, including distributed energy resources, but I think we will get there and I like what I'm seeing from all the stakeholders across the industry, and thinking and adapting to that new reality. Dan Seguin 15:50 Here's another follow up question. What would you say to those who are worried about reliability and power outages? Guillaume Paradis 15:59 I would say that's our main focus. And so it's completely normal to have some concerns in a context where more of our lives become dependent on the electricity system. And but, you know, on our end, from an electricity industry standpoint, reliability has been forever, essentially, you know, the focus of our energy and our attention. And now we all understand that, we need to elevate the reliability standards that have been developed over the last decades. And so we have, once again, certain tools we can leverage to do that. So again, not to say it's not significant, we have to go from, you know, what has been a 99.998% availability to something even closer to 100%. Because we know our customers depend on our infrastructure more than ever. But we're working on that. And we're going to bring in some tools that will help us support that outcome. And certainly, you know, we talked about automation, but things like battery storage, becoming more prevalent, you know, within the landscape, including the batteries of electric vehicles, over time, will be one of those examples of new tools that we can try to leverage to deliver, deliver that elevated level of reliability that our customers will expect in our society will need. Dan Seguin 17:33 Okay, thanks. Yeah, there will be power outages, we can't avoid that. Knowing that, what are some of the things customers could or should consider doing to be better prepared? Guillaume Paradis 17:46 Yeah. So that's another interesting question with respect to what we've seen in the last few years. So even just through some of the climate related events that we've experienced, you know, longer duration outages related to tornadoes are due to Russia more recently, one of the basic things that ev…
Full show notes at the publisherDid you know only 22% of workers in all energy jobs are female? Recruiting women in STEM, specifically in the energy sector, is something the industry needs to do a better job with. It's why Erin Twamley, an award-winning author and educator, focused on women working in the energy field. Her new book, Everyday Superheroes: Women in Energy Careers, features 34 real-life superheroes who are powering our planet today. Erin joined us to share how we can do a better job of championing women in STEM. Related links Erin Twamley, LinkedIn: https://www.linkedin.com/in/erintwamley/ Erin Twamley, website: https://erintwamley.com/ Eric Twamley, Twitter: https://twitter.com/erin_twamley STEM Superheros, Twitter: https://twitter.com/STEMSuperheros To subscribe using Apple Podcasts To subscribe using Spotify To subscribe on Libsyn. --- Subscribe so you don't miss a video: YouTube Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on Facebook Keep up with the Tweets on Twitter Transcript: Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Sauinand my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry. Dan Seguin 00:30 Hey, everyone, welcome back. Do you remember what you wanted to be when you grew up? I remember I wanted to be in the arts, a photographer or even a graphic designer. What about you, Rebecca? Rebecca Schwartz 00:44 Well, when I was really little, I wanted to be an architect because I liked to draw. And then a little bit later on, I wanted to be an actress. But as I got older, I realized I didn't quite have the skills for either of those. But honestly, there were so many careers I wasn't aware of growing up - careers that I didn't even know were possible. Dan Seguin 01:01 In hindsight, I know there were careers that were considered unacceptable for me to want to pursue. You look back now and realize your career choices were heavily influenced by society's expectations based solely on your gender. Rebecca Schwartz 01:20 Gender is something that we've really only just begun to talk about and attempt to address in the last decade or so within the energy sector. And gender oppression, you know, brings up ideas about what's considered masculine and what's considered feminine, including the careers that we choose. Dan Seguin 01:36 We've touched on this topic a few times in this podcast. But the energy sector is one of the least gender diverse industries, with women making up only 22% of workers, Rebecca Schwartz 01:50 And within the energy industry, which is expected to increase capacity by 50% - by 2040 there is a huge demand for talented skilled workers. There's an untapped potential pool of young girls and young women who could consider careers in science, technology, engineering and mathematics, also commonly known as STEM. Dan Seguin 02:11 So, here's today's big question. How do you reach 50% of the population that identifies as female to consider a career in the exciting energy sector? A sector that is going to shape and influence the future of our planet. Rebecca Schwartz 02:30 Joining us on the podcast today is Erin Twamley, an award winning book author and educator. Erin is a former Energy Education Specialist at the Department of Energy where she led energy literacy efforts for teachers and students. Dan Seguin 02:45 Erin has been creating stories of women working in STEM careers through her everyday superhero book series. Her second book in the series was published in July 2022, and is designed to get elementary school children excited about careers in the energy field, Rebecca Schwartz 03:05 In her children's book 'Everyday Superheroes, Woman in Energy Careers- Erin represents 34 real life Superheroes and real life women who are powering our planet today. They install solar panels, they dig wells miles into the ground, connect zigzagging power lines that charge our electronics, and drive us into the future with battery powered cars. Dan Seguin 03:27 The book series is smart, relatable and inspiring, demonstrating the limitless possibility for girls in the next generation of STEM superheroes. Erin, welcome to the show. Rebecca Schwartz 03:41 Perhaps you could start us off Erin by telling us a little bit about your origin story. And what inspired you to pursue a superhero career in energy yourself? Erin Twamley 03:51 Well, thank you so much for having me here. today. I'm very excited to talk a little bit about my career where I do kind of storytelling, right? I'm an educator. I'm a children's book author. And I really believe that the energy sector has lots of stories to tell. And there's lots of exciting things happening whether you're climbing on top of a wind turbine, or you're building a new kind of wind farm. There are so many opportunities for kids and even caregivers and adults out there to know about because we are really on the cusp of changing how we power our planet, how we power our communities, how we power our everyday household items, from our cars to our houses, to the airplanes that we fly on. Dan Seguin 04:39 Erin, you mentioned that you were an Energy Education Specialist at the Department of Energy. I think that was back in 2012 or 2016. What were you seeing in your role there and how did it influence you in your career and your books? Erin Twamley 04:58 So I worked at the Department of Energy and the United States from about 2012 to 2016. And I was focused on this whole concept of energy literacy. So what do people know about the role of energy in their lives? But what do they also know about energy within a system? Right? The way we consume energy, the way that energy is produced is not in a vacuum, right? There's economic systems, there's governmental policies that influence it. And so my time there was kind of spent really figuring out, how do we diversify the clean energy workforce? And how do we do that by starting with kids? So in that K through 12 space, we call it in the US? How do we talk to teachers and students. And I think what I really found there is that there were a ton of stories in the energy sector that weren't being shared with students and teachers. And so really, my work the Department of Energy focused on energy literacy drove me to then go into the private sector and just do that storytelling full time. Rebecca Schwartz 06:02 Okay, so your previous book, you focused on women in STEM, and your recent work is specifically focused on women and energy careers. Curious as to what made you zero in on the energy sector? Erin Twamley 06:16 So, I think energy is one of the topics that's really largely untouched in STEM. If you look at the education system, there's a lot of talk about coding, robotics and computer science. And there's not enough emphasis on something that we use every day, right, electricity and our energy. And so this idea to focus on energy was actually a dream of my co author. And I probably for the last seven years, it's been on our mind that we wanted to focus on who are the women and energy. And it just took us some time to figure out the right partners, the right sponsors, and also, I think, the right time globally to be able to talk about clean energy and tell stories of those who are working in the clean energy space. Dan Seguin 07:03 Now, women represent only 22% of workers in all energy jobs. Why are they so underrepresented? Erin Twamley 07:13 So that question, I think a lot of people in the field are trying to answer. People in industry are trying to answer, and women themselves are trying to answer- right. And I don't think that there's kind of one problem or one solution, if that makes sense. But from my perspective, as a storyteller, I think what's happening is that young girls and young women and professionals don't see themselves in these energy careers, because they don't see role models who look like them. They don't know how expansive these energy and career opportunities are. Right. If you look at the traditional oil and gas sector, there was this whole stigma that these jobs are dirty, right, that they're outdoors, that they require heavy lifting, right. And so that energy sector had to go through a movement itself right to reshare. What is happening in oil and gas. Same with clean energy, there are folks thinking that you need to be able to climb to the top of a wind turbine, for example, or that you need to be an engineer and have a PhD level type education. So I think for more women's participation, we need to share the stories about what those careers are, they need to see that women are working in these different energy careers. And that these careers are from the offices to laboratories, to industry and working in the fields, there's a wide variety of jobs within the energy sector. Dan Seguin 08:38 Okay, here's a follow up question for you, Erin. What are some of the most influential data points that stood out for you in your work, or research? Erin Twamley 08:50 So as a writer, I often focus on reading as a whole. And so I think there's three data points that I always love to share. The number one is until students reach the age of 12, one of the biggest influences on youth perspective, and their outcomes is their family and their reading. So that connection between reading and what they read actually makes a really big impact on not only their interest in school, but what they might do as an extracurricular activity. So whether they choose that robotics after school program or not, for example, I think the second piece that's important because I think we often underestimate this is that exposure to role models at an early age actually increases both the competence and interest, especially for young girls, and by a young age. I'm talking about elementary school students, so that by bringing in a wide variety of professionals for career day, for example, that are outside of just a veterinarian, utility provider or an engineer and expanding that that exposure actually has an influence, it has an impact. And that is researched and proven. And last but not least, if there's any educators that are listening to this, I think educators have an important role in this space. Because what you decorate your classroom with, literally the posters that are used, who's depicted in the classroom, and what books are sitting on your shelf, impact your students, and whether or not they see themselves in these types of careers, whether it be STEM careers, or energy careers. So something as simple as having everyday role models or women, on your posters in your classroom, again, can make such a big impact on kids feeling like they're included, and feeling like there's a future for them and opportunities for them in these different career paths. Rebecca Schwartz 10:52 Now, Erin, with your beautiful new book, which you co authored, what's your goal by telling these real life stories to children? And did you find support for the project easily? 11:01 So we focus on what we call everyday superheroes. So these are real women that are working in industry and this particular book, they're working in the energy industry, and we wanted them to be everyday women, we wanted kids to think about their aunts, their uncles, their cousins, their moms, their dads, their teachers, and say, Oh, hey, actually, my aunt is a nuclear engineer. I never knew what she did before. But now I can actually have a conversation and ask a question, or, you know, Mom and Dad, I didn't know you could put solar panels on a house. How cool would it be to get solar panels on our house? Is that an option? So I think the goal of these real life stories is to really help kids make a connection right to the energy that's around them in their lives. And sometimes that's clearly visible to them, they just need help making that connection. And support for this project has been overwhelming. I'll be honest, we've been very excited to both have industry partners- to have two of the leading energy education organizations in the United States that provide training for both students and teachers - be our partners on this effort. And we have a new partnership, that we're going to be working with our after school programs across the United States to make sure that this education not only happens from a book and a reading perspective, but there's some actual hands on activities that can supplement students interests, and also help hopefully spark their interest in getting into energy. Rebecca Schwartz 12:39 Okay, so though it's not a one size fits all, the book is aimed at children in grades three to six. Why that age group, specifically? 12:48 So I think what happens especially in energy is that we target Middle School and above, and I hate to say it, but by the time kids are in second grade, they're already making decisions about whether or not they like stem, whether or not they have interests, they're already talking about their competence levels, in STEM and energy careers. And so the research and the data just shows as I shared earlier, the earlier the exposure, the better the outcome. And so this is kind of a sweet target range, because elementary teachers sometimes get some more flexibility in the United States to talk about different topics or to expand on different topics. And we really believe that if we can reach kids at this age, we can hopefully build their competence when they make choices about what STEM electives they do after school, or what clubs they participate in, or what classes they take part in during school. Dan Seguin 13:46 For our listeners, perhaps you can talk about what kind of career field you focus on in your latest book, or maybe share some cool stories about the women you spotlight. Erin Twamley 13:59 So what's great about the book 'Everyday Superheroes, Women in Energy Careers', and that's the full name because I think we've we've danced around a little bit today - is that there are 34 superheroes and about 20 other women's stories we share. And these are women, from technicians, to installers to researchers at some of our US National Laboratories, to CEOs who are running companies like manufacturing companies that create pistons, we've got finance managers, we've got land managers, if you think about building a wind or a solar farm that takes a lot of land that takes a lot of investment and there's an entire teams helping these energy projects happen. There are two women in particular I thought I would highlight today. One is Mackenzie Dillon who works for Hydro One. She's actually an Apprentice Powerline Technician. She's part of Women Powerline Technicians in Canada and she is I think somebody that's important to know because this pathway is sometimes seen only from the perspective of you see someone climbing a power line, or you see someone digging, but you're not really sure what they're doing or how important they are until after a storm, for example, but the powerline technicians are the people who really keep our electricity flowing in our communities, right? They are the first ones when the power goes out, or there's a potential for a power outage. And Mackenzie, what's awesome about her is that not only can she, you know, string powerline wires, but she drives a digger, for example, when she was a student, she had ADHD. So she knew that she wanted something that could be hands on and where she could be outdoors. And that this job op…
Full show notes at the publisherThe pressure to tackle pollution and climate change is increasing as countries around the globe are eliminating greenhouse gases transitioning away from fossil fuels. This shift towards a cleaner future involves a lot of moving parts, especially as it relates to cleaning Canada's energy sector. Merran Smith, founder and Chief Innovation Officer at Clean Energy Canada, joins us to talk about whether Canada can affordably and realistically accelerate our clean energy transition to reach our net zero goals. Related links LinkedIn, Merran Smith: https://www.linkedin.com/in/merran-smith-64603b63/ LinkedIn, Clean Energy Canada: https://www.linkedin.com/company/clean-energy-canada/ Clean Energy Canada: https://cleanenergycanada.org/ To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod Transcript Dan Seguin 00:06 This is thinkenergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Today, we're coming clean about what clean energy could look like in the near future. That's right. And with the help of our guests, we're going to define what clean energy means, specifically for Canada and the future of electricity. There is a rising pressure around the globe to transition away from fossil fuels, eliminate greenhouse gases, and challenge the status quo when it comes to pollution and tackling climate change. What does that mean for Canada and our place in a clean energy world? Obviously, there's a lot of moving parts when it comes to cleaning Canada's energy sector, particularly when it comes to transportation, and heating of our buildings. But there's more to it than just that. There's renewable energy, revamping and expanding the electricity grid and conserving energy. Not to mention innovation and technology that doesn't exist yet. That will all play a role in getting us to Canada's Net Zero targets. So here's today's big question. Can Canada affordably and realistically accelerate its transition to clean energy in time? Our guest today is Marren Smith, Founder and Chief Innovation Officer at Clean Energy Canada is a leading Think Tank, advancing clean energy and climate solutions. Marren has won numerous awards for her work and also serves as co chair of the BC government's Climate Solutions Council. Okay, Marren, let's kick things off by telling our listeners about yourself, your work, and what Clean Energy Canada is. Marren Smith 02:23 Yeah, so I'll start with Clean Energy Canada, we're a think tank based at Simon Fraser University's Center for dialogue. And we focus on solutions to accelerate the transition to a clean energy economy. And so what do we actually do? You know, we do think tank things like analysis and policy advice. But what makes us really different is that one, we focus on the solutions, not the problems, all about solutions to we really like to bring together business industry unions, get everybody in the room and see if we can get consensus around the advice to governments so that they can move solutions forward faster. And thirdly, what we do is we do a lot of talking to Canadians about the energy transition, how it links to jobs, to a nick strong economy and more affordability. And so we think of ourselves actually as a do tank and not a think tank. And myself, I'm a fellow at Simon Fraser University, I founded Clean Energy Canada, I'm now moved on, I'm no longer the Executive Director. I'm the Chief Innovation Officer. And I had been asked over the years, in the last 10 years doing this work, to co chair a number of Climate and Energy advisory bodies for both the federal and British Columbia governments. And I think that's because I have a pretty long track record of bringing together unusual allies around solutions to environmental energy and economy problems. So that's a bit about me. Dan Seguin 04:09 Now, I'm somewhat curious, how does Clean Energy Canada define clean energy? Is it in relation to zero emissions? Or is there more to it than that? Marren Smith 04:22 Yeah, so for us, we talk about clean energy spanning both energy supply. So renewable electricity, for example, solar, wind, thermal, but also demand. And so our definition of clean energy includes, like, as I said, renewable electricity generation, but also energy storage, energy transmission, energy efficiency, and any of the technologies or services that decarbonize transportation buildings in this Three and other polluting parts of our economy. So we have a fairly large definition of clean energy. And you know it really, when you look at it, that is what energy is all about. It's not just about making the energy. It's about how you use it and the technology so that you can use it more efficiently. Dan Seguin 05:18 Clean Energy Canada has been advocating for climate action since 2010; 12 years in what are three positive changes that have made the biggest impact in Canada? And what is one that has hindered success? Marren Smith 05:37 Yeah, this is a great question. So the three positive changes that I see is, one, the cost of these clean energy technologies have dropped significantly. So the the solutions are cheaper. Secondly, is that we've really moved past the climate debate in Canada. And thirdly, is electric vehicles. And I just want to talk a bit about each of those if that's okay, so the costs of clean energy technologies, many people don't understand that. Over this last decade, the cost of solar has dropped yet again, it's dropped another 90%. Over those last decade, the cost of batteries, which are the heart of an electric vehicle have dropped about 90%, wind has dropped about 40%. And so, you know, a dozen years ago, clean energy Canada was talking about this is coming, we need to prepare Canada needs to be aware as an oil and gas producer, we need to be looking at this clean energy transition. But now, it's here, these technologies are ready for primetime. And the eccotemp economic opportunities are there to create jobs here in Canada around those clean energies. So that's significant. Um, the second one is I think we've all lived through and seen in the news, this debate about whether Canada should be acting on climate, whether it's real, whether Canada has any responsibility, whether it's feasible. And that's now become a real global conversation. And there's a clear message globally that we need to act now. And, you know, we've had over this last six years, federal government, with the leadership that's aligning with those global efforts to act on climate. And in fact, this federal government has created the first climate plan that Canada's had to meet our climate targets, and they're now really putting it into action. And so that's been a significant and positive shift that we're actually moving to action. And thirdly, is around electric vehicles. And, you know, I just have to say them specifically. Because, in my observation, they really show Canadians what the transition looks like. It kind of looks like what it used to be, you know, an electric vehicle and a gas fired vehicle, they look pretty similar. But people are seeing how much better they are that they are more affordable to drive, and especially the today's price of gas, you know, if you're plugging in and charging your car, you know, your Chevy Bolt and getting 400 kilometers for somewhere, you know, depending on where you live in Canada, five to ten dollars versus what it's costing to fill up your car that's significant. So electric vehicles and how fast they have come online, how we have seen, the manufacturers shift is to go from, we're resisting this to this as the future we want to be out in front and competing to be the ones who are going to be producing them. So that dramatic shift, it's really showing how we can link this decarbonisation climate action with the economy, that our industries can be successful and that we can really move forward towards netzero towards decarbonisation towards cleaner energies. And, you know, continue with a strong economy if we do at night, right if we act now. And I guess Lastly, about electric vehicles, it's for anybody who hasn't gotten in one yet, you really should, because they're pretty fun to drive. And that's what we want this energy transition to be we want it to be make life better. And I think electric vehicles are just one way that people can see how, you know, once you get over the hurdle of purchasing one, it does make life better, cleaner air, more affordable to drive. Now, you asked the other question, what's hindered success? And I would say what's really hindered Canada's movement on all of this has been the debate and the governments that have really ripped up climate action or refused to move forward on climate action. And, you know, that's created uncertainty. So we've seen various governments in Ontario in Alberta, you know, federally across the country, I shouldn't just name those provinces, because across the country, governments who come in and who are not willing to take action on climate and really want to stick with the static quo. And that really creates a lot of uncertainty for business and doesn't drive the change. I'm really hopeful that we're not going to see that anymore. You know, now that we've seen this new inflation reduction act out of the United States, it is sending a clear signal that this is the biggest economic opportunity that there has been, you know, in this generation, absolutely. To drive and build this clean energy economy, they are investing heavily in it. And we're going to see in the United States, those kinds of investments happening all over the country, you know, in red states and blue states, blue collar workers are going to be you know, being employed in plants, white collar workers, rural urban, this, this is going to be a massive, massive growth for industries and the economy, in producing electricity producing batteries and producing all the component pieces towards them hydrogen, retrofitting buildings. So there is a huge boom coming. And I hope that in Canada, we actually see our government picking up on that as well and linking this decarbonisation with our economic strategy. Dan Seguin 11:55 Marren, what do you mean when you state that the Clean Energy Transition is a once in a generation opportunity for Canada to build a resilient, growing and inclusive economy? Marren Smith 12:10 Yeah, so we've just talked about how we're really seeing around the globe, you know, the United States, but we've been seeing this in the EU and the UK and China, this, you know, linking up their industrial strategy, their economic strategy, to their economic strategies. And so Canada really has what it takes to make this shift as well to, you know, take action on climate decarbonize and really shift from fossil fuels oriented economy to a clean energy or renewable energy economy. So we have the natural resources that are going to be needed, you know, those metals and minerals, for example, we're going to be needing that steel, that cobalt, that nickel to be building the transmission lines, the solar panels, and in particular, the batteries, which are really the heart of the clean energy system. So Canada has what it takes. And then secondly, we've got the clean electricity or grids about 83% clean or zero mission right now. We've got a skilled labor force. So that's what the opportunity is, it's going to be a massive effort for us to retool our existing industries and build some of these new industries. But we've got the potential to do it. Dan Seguin 13:40 Next question. Now, what makes Canada well positioned to be a global clean energy leader? Marren Smith 13:48 So Canada's got the natural resources that we talked about metals and minerals, forest products, agricultural products, we've got great solar and wind resources and a grid that's already at 3% zero emission. We have great potential for green hydrogen. And, you know, we've got great trading relationships with the US as well as Europe and Asia. So we are positioned to be creating clean energy and one of the things that we are uniquely positioned around our batteries. Batteries are going to be the heart of the energy system. So they're obviously the heart of the electric vehicle. But also, large scale batteries are going to be what backs up that intermittent or variable wind and solar and renewable energies, they're going to be a part of the system as well. And so Canada is the only country in the Western world. It's actually the only democratically elected country that has all the metals and minerals needed to produce batteries. So In addition, we've got the good clean electricity to actually manufacture those metals and minerals and turn them into, you know, refine them, turn them into cells and ultimately batteries. So we've got the key components there. And that one huge opportunity for Canada. And we're seeing you know, this federal government has been working with Ontario and Quebec and landing some significant battery company investments, you know, GM and Bay calm for this year, LG and still Lantus in Ontario. So that's I some of the key parts of why Canada is so well positioned to be a clean energy leader. Dan Seguin 15:45 Next question for you. What are the strategies you employ to achieve your mission to accelerate Canada's transition to a renewably powered economy? Marren Smith 15:56 Yeah, so one, I think that we work with businesses, industry unions, to understand what their needs are, you know, we're positioned at the Center for dialogue at Simon Fraser University. And so we use dialogue, bring people together, structure it so that we can have a deliberate conversation that gets us to advice for government. So that's one of the strategies we employ. A second one is, you know, we look around the world and we find out what policies are working elsewhere, what programs, what are other countries doing that's working? And what can we glean out of that, and use in the Canadian context, and feed that kind of information to governments and to industry about what they can do next? Because Kevin does not the only one doing this, and there's a lot of countries that are ahead of us on this. So let's learn from them, and Canadian eyes it. And then lastly, we really have an eye to bringing the public along with us in this conversation, ensuring that they understand the Clean Energy Transition exactly what does it mean, understand some of the policies when they get controversial? And understand what's in it for them? You know, and right now we're seeing a public that is got, you know, a lot of insecurity going on with the global state of affairs, the war in the Ukraine, you know, this energy prices escalating, there's a lot of misinformation going on. And so, actually having the public understand and see how they fit into the energy transition, and how it's…
Full show notes at the publisherThe next decade is crucial when it comes to fighting climate change. Each one of us has a part to play in reducing greenhouse gas emissions, but it can be overwhelming to try and pinpoint where to begin. Melanie Johnston is the Director of Energy Programs at EnviroCentre in Ottawa, an environmental non-profit offering real solutions for reducing the environmental impact of not just individuals, but also communities. She joins this episode to share some tangible ways we can all lower our carbon emissions. Related links LinkedIn, Melanie Johnston: https://www.linkedin.com/in/melanie-johnston-b3534956/ LinkedIn, EnviroCentre: https://www.linkedin.com/company/envirocentre-ottawa/ EnviroCentre: https://www.envirocentre.ca/ --- To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod Transcript: Think_Energy_Podcast_EP97 Fri, Oct 07, 2022 12:37PM • 24:35 SUMMARY KEYWORDS home, ottawa, energy, businesses, pandemic, people, climate change, mel, climate, city, audit, starting, transportation, programs, greenhouse gas emissions, bike, homeowners, reduce, achieve, program SPEAKERS Dan Seguin, Melanie Johnston, Rebecca Schwartz Dan Seguin 00:06 This is Think Energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Sagan, and my co-host, Rebecca Schwartz, as we explore both traditional and unconventional facets of the energy industry. Dan Seguin 00:29 Hey, everyone, welcome back. I'm Dan Seguin. And I'm Rebecca Schwartz, if the pandemic has shown us anything, it's how interconnected we all are. Even though our world became smaller and more insular, the actions needed to combat a worldwide health crisis required a global approach, highlighting that we're all in this together. Rebecca Schwartz 00:57 This definitely holds true with respect to climate change. We've all heard how pivotal the next decade is to get things under control, it will take all of us -actions big and small -to help achieve the results necessary to make a difference. Dan Seguin 01:10 That's right. We all have a part to play to prevent the planet from warming 1.5 degrees Celsius above pre industrial levels. For many residents, homeowners and businesses in the National Capital Region, who want to participate in this global call to action and do their part, it can be difficult to know where to begin and what steps to take to reduce our own carbon and environmental footprint. Rebecca Schwartz 01:41 According to the Canadian Federation of Municipalities, about 50% of all greenhouse gas emissions or GHGs In Canada come from municipalities. That means that right here in Ottawa, we have the power to influence significant change over our individual and collective emissions. Dan Seguin 01:58 The City of Ottawa has identified that approximately 90% of our city's GHG emissions are derived from buildings, and transportation, essentially, how we heat and cool our buildings, and how we move around the city. Rebecca Schwartz 02:13 We know that being sustainable can seem a bit overwhelming, and maybe even a little bit abstract. We want practical solutions with real results that are also long lasting, and of course affordable. Dan Seguin 02:25 In the case of climate change, it really will take a village, our village and every village. Luckily, we have a local organization in our very own village that is making a difference and leading the way by providing practical, actionable solutions from residents all the way to City Hall and the wider community here in Canada's capital city. So here's today's big question. What tangible actions can everyday citizens and businesses take the lower or eliminate their own carbon emissions? Rebecca Schwartz 03:06 Today, we're going to talk to Melanie Johnston, Director of Energy Programs at Enviro Center, an Ottawa based environmental nonprofit that offers people organizations and communities real solutions to lighten their environmental impact. Hi, Melanie, welcome to the show. Perhaps you could start us off by telling us a little bit about yourself and the four key areas of focus at EnviroCenter. Melanie Johnston 03:30 Absolutely. So I'm Melanie Johnston. I'm the director of energy programs at Envira. Center. I've been with the group since December of 2009, where I thought I was just going to take sort of a part time job to get me over the Christmas hump, but I fell in love with and EnviroCenter and have been there ever since. So add at Enviro Center, our mission is to provide practical solutions to climate change that create positive environmental impact at scale. So right now our biggest focus is on helping people, businesses and communities reduce their greenhouse gas emissions. And we work in four core areas: green homes, green businesses, green transportation, and our green future for our city. Dan Seguin 04:12 Thanks, Mel. Now, how can your programs and services help people make a practical link between their daily activities and their environmental impact? Melanie Johnston 04:23 That's a great question and something we think about a lot here at EnviroCenter. One of the key messages underpinning all of our initiatives is that everything we do, from how we heat and cool our homes to how we get around town to the spending choices we make, has an impact on our city's carbon emissions. And that far from being powerless in the face of climate change, we can make everyday choices that will have a better outcome for the planet. All of the 22 sustainability programs we run an Envirocenter are aimed at helping make those everyday choices easier for folks. Rebecca Schwartz 04:51 This next question is related to your work and data, in terms of what it showed you thus far of Ottawa's willingness to make change. Are there some success stories that you could share with us? Melanie Johnston 05:02 Absolutely. So we know that the majority of Canadians believe in climate change, and that most who do acknowledge that global warming is caused by humans. Here in Ottawa, the city declared a climate emergency in 2019. And we have a robust climate change master plan outlining targets and a roadmap on how the city intends to get there. So I'd say there's definitely willingness to make change. In terms of success stories. Yes, I'm happy to say that there are many of those. Over this summer we've been running a program to facilitate the adoption of electric vehicles through educational events, and free test drives. And the response from the community has been phenomenal. The vast majority of folks we interact with understand that electrification is coming. And he's okay with the change. And we've seen a similar acceptance of home energy retrofits to and programs like the federal Greener Homes Grant has helped thousands of Canadians access energy audits and other opportunities for energy efficiency. Dan Seguin 05:58 Okay. Now, in your opinion, what are some of the biggest barriers and challenges to achieve the zero emission targets? Melanie Johnston 06:07 Oh, well, I think the biggest challenge we face is the sheer pace and scale at which we need to do the work that will get us to zero emissions by 2050. What a lot of folks don't realize is that in order to achieve the zero emissions by 2050 target, which is a widely recognized by scientists and policymakers, as what is needed to avoid the worst effects of climate change, most of the work to reduce our carbon emissions needs to happen in the next eight years. The problem is that while we know what that work is, and how to do it, so things like renewable energy sources, making everything we do more energy efficient and electrify everything- the level of funding it requires isn't there yet. The good news is that the more conversations we have like this, the more people who understand what is needed there are, the closer to get to where we need to be. Rebecca Schwartz 06:54 Okay, let's talk about emissions from buildings. What's the first step homeowners should take when looking to reduce their climate impact? And why? Melanie Johnston 07:03 Definitely a home energy audits. That's basically a comprehensive visit with Natural Resources Canada registered energy advisor, and they can provide recommendations on how to improve the energy efficiency of your home. Dan Seguin 07:15 This next one, Mel probably comes up a lot. What does an energy audit cost? And what does it involve? So the initial audit cost somewhere between four and $600, depending on which service organization you go with, and virus Hunter is one, but there are lots of other great ones here in Ottawa. The visit itself takes about two hours and the advisor is going to do a thorough inspection of your of your home, they're going to look at your mechanicals, your heating your cooling systems, your ventilation, they're going to look at your insulation levels and measure those insulation levels in your home, check the state of your windows and doors. And then most importantly, we run a blower door test which essentially depressurizes your home and really gives us an idea of where you're getting air leakage. It's also a really importantly, I would say, the opportunity to engage with the energy adviser and the homeowner together to talk about the concerns that you might have in your house questions you might have about the performance and really just talk about what it is that you're looking to get out of this energy audit. And if you don't know anything about it, the energy advisor is there to provide you with lots and lots of recommendations for energy efficiency upgrades in the home. Now, mill, what comes after the energy audit? Melanie Johnston 08:33 Once you've done the audit, and I should mention that there's always the first step. So before you start doing anything in your home, just always get an energy audit, because you're going to miss the boat on some funding and financing opportunities. But after the audit, essentially, you'll get a report that outlines everything that the energy advisor is found in the home, the current state, and then there's going to be those recommendations. So if you've got an old furnace, for instance, that's end of life, there's going to be a recommendation to put a heat pump in. You know, if your insulation levels are low, there'll be recommendations to improve the insulation levels in the home, you're also get a get an energy label. And that is a comparison of how your house performs against all the other houses in Canada. And it's really in it's informative for you, it tells you basically how your home is performing. Once you've got all that information, then it's time to actually do the retrofits. So you know, do you do the work on your home, follow those recommendations. One- all of the recommendations really up to you as an individual. And once that's all said and done, then we recommend the follow up audit. So basically, you have somebody come back in, they're going to verify all the work that you did. And again, more importantly, they're going to run that blower door test and hopefully we're going to see that the home is performing better than it was before you did all that work. And you get a new label which again would show a better better score against the houses in across the country. Rebecca Schwartz 10:02 All right, we know that you're involved with the City of Ottawa as Better Home Loan Program. Could you tell us a little bit about that and what your role is? Melanie Johnston 10:09 Sure. So, the city basically received some funding from the Federation of Canadian Municipalities to develop this loan program. Lots of municipalities across the country are starting these, it's basically a low interest loan that is tied to your property, its value is basically 10% of your property value, up to $125,000, to go towards improving the efficiency of your home. So again, similar to what I was saying about the energy audit, you know, improving your mechanicals moving to electrification in your systems, improving the insulation, you're building envelope, and then it's got some other really cool things that it will cover, as well. So things like adding a secondary suite to your unit. There's some health and safety things that that it'll cover. And it's really interesting program that I think will benefit a ton of folks in Ottawa, our role is really just the administration of the program. So we're there to help homeowners with their application process, we provide energy coaching services. So if you're stuck in your journey, and you're not sure what to do next, we're there to provide that information. We also provide additional reports that are the aim of getting homes to net zero. So just a little bit more information on going above and beyond maybe what the energy audit would show you. The other thing is that we run the Better Homes audible website, which is designed to be a one stop shop for people who are starting their retrofit journey or even if they're already in the journey, tons of resources at Better Homes Ottawa on how to choose a contractor. Lots of technical information, if you're really curious about how a heat pump works. And then really, I think where a lot of people are looking at to get information on that website is access to rebates and incentives, like the loan program. Dan Seguin 12:03 Okay, so hoping we can shift our focus now to your work with businesses. What services doesn't EnviroCenter provide to businesses? Melanie Johnston 12:13 So we have a variety of services for businesses. We've got an online option that provides access to self guided worksheets and general information for businesses that want to start to take action towards reducing their carbon footprint, and becoming more sustainable. We have a membership based program called the Ottawa Green Business Hub, of which Hydro Ottawa is a member. And that service provides businesses with the tools and customized support to measure and manage their carbon footprint. And it also augments the business's capacity to set and achieve their sustainability goals. And then we also offer some consulting services that are really based on a business's individual needs, we've we've got four or five consulting contracts right now looking at a variety of things from waste to travel. And a good example is work that we've actually done with the city of the program called Travel Wise, where we're able to help businesses assess how employees get to work and make suggestions for sustainable options, basically trying to get you know, those single single occupancy vehicles off the road. And so yeah, there's a variety of things that we can do for businesses. I encourage folks just to reach out to us to see how we can get you started. Dan Seguin 13:24 Proof points are always important. Are business cases or success stories shared among Ottawa businesses for greater learning, and adoption? Melanie Johnston 13:35 Absolutely. Sharing success is a really important piece of our business program. And in fact, we organize an annual celebration of their achievements called the evening of recognition. And there we hand out award…
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