Show notes
Keeping your landscaping and service business on track can be challenging, but Keith has some great tips and stories today. In this $13,000 project, he and his crew dealt with everything from chopping down massive arborvitaes to detecting hidden PVC pipes. Keith explains the importance of saying "no" to things that aren't in your wheelhouse and why sometimes you need to learn the hard way. In addition, Keith shares some insights from other successful businesspeople who have discovered that streamlining your services can transform your business. It's a proven fact that focusing on your team's strengths will save time, reduce costly errors, and increase your bottom line. The key is letting go of the mental blocks and old stories that make you think you have to do everything when focusing on what you're good at is more efficient. We've covered you with real-life business stories full of practical advice to help you run your business more smoothly and efficiently. Check out these episode highlights: 00:00 Focus on big jobs; skip tricky extras. 06:05 Stick to core job duties and skip extra work. 07:14 Turning down a stressful job taught lessons. 12:36 Identify what you enjoy and focus on that. 16:30 Join for business advice and expert insights! 17:12 Want to chat? Hit me up at keithkelphus.com/call for some business advice! Key Takeaways: Discernment in Service Offerings: Knowing when to say 'no' to client requests outside your expertise is vital. This protects your business reputation and helps avoid unnecessary complications and delays. As tempting as it might be to take on every opportunity, focusing on what you excel at brings better results and client satisfaction. The Power of Specialization: Concentrate on a select few services your team performs exceptionally well. This approach not only streamlines operations but ensures consistent quality and efficiency, allowing you to train new employees and serve your clients with excellence quickly. Embrace and Overcome Mental Barriers: Understand that many perceived obstacles in managing a business, such as controlling quality and needing to be physically present, often exist in your head. Trusting and empowering capable team members can lead to broader success beyond individual efforts. Connect with Keith Instagram: https://www.instagram.com/keithkalfas/ Facebook: https://www.facebook.com/thelandscapingemployeetrap Website: https://www.keithkalfas.com/resources Youtube: https://www.youtube.com/@keith-kalfas Resources and Websites: Durable AI Website: Durable AI Website Builder and Small Business Software Here's the video and story about our Window Cleaning brother in the UK I was talking about: https://www.youtube.com/watch?v=7F_pxfE8A4k Tree Work Electric hazard awareness: https://www.youtube.com/watch?v=w7QgzAauFCQ Tree Work Electric hazard awareness: https://www.youtube.com/watch?v=ILGSn9Rx8f8&t=0s The Time William and I climbed 115ft. in a tree: https://www.youtube.com/watch?v=hVmT_Nhohjk&t=0s Tree Work and Arborist Videos playlist: https://www.youtube.com/playlist?list=PLub0_q7i2mDRR3pk7GpX3k8JhZiE2IvYm 🙋♂️Get My Free Landscaping Business Startup Video Series Here👇 Here https://www.keithkalfas.com/Landscaping-Series Landscaping Course https://keith-kalfas.mykajabi.com/store/8bFERMcs LANDSCAPING BUSINESS How to Guide: https://www.keithkalfas.com/16 Get Jobber: https://getjobber.com/im/ambassador-referral/?gspk=a2VpdGhrYWxmYXM4NTIx&gsxid=Rs6pwtznLDcs Easy Budgeting Blueprint: keithkalfas.com/budget Smartphone Video Creation Guide: Keithkalfas.com/smartphone Identifying Your Superpower: Keithkalfas.com/superpower Become An influencer And Monetize Your Expertise: https://www.keithkalfas.com/influence Multiple Ways to Monetize: https://www.keithkalfas.com/multipleways LevelUp Your Landscaping Business to $100K and beyond: https://www.keithkalfas.com/LEVELUP Transcript (Note: this was transcribed using transcription software and may not reflect the exact words used in the podcast) Keith Kalfas - 00:00:10 - 00:01:02 But when I'm going through my notes thinking of what content to create for you, I always go back to what's valuable and its mistakes to avoid. In the landscaping business, or any business for that matter, every time you take on something new, there's a learning process where it could be easy, could be really hard, and expensive. And so, like, we took on this job, and I wanna tell you a couple of stories and mistakes to avoid. This is so valuable. This job was, like, $13,000, and I always think of that song, Every Rose Has Its Thorn, from like the eighties because every rose has its thorn. So a job that is like, yes, it's a jackpot job. It's gonna have something in there, and you feel like you have to say yes to that thing, or you might have to do that thing. It's just you have to have discernment here. Keith Kalfas 00: 01:02 - 00:01:55 For instance, we removed these huge arborvitaes that were growing up as part of this $13,000 job. These huge arborvitaes were growing up behind the house and we had to cut them down and grind the stumps because the customers wanted them gone completely. And after we dug out all of the arborvitae trimmings, all the dead stuff, there was this white PVC pipe with the, basically the roots growing right up against it, and we had to grind it. And I told my guy, I was like, dude, you have to be so so so careful. Use a sawzall, chip around, cut around, whatever you do, do not hit that pipe. And I can't say that I wouldn't have hit the dang thing because he's extremely careful. He's on that thing for 3 and a half hours grinding around up against the house, and there's this pipe that was hidden, and he nicks the pipe. So we had to get this PVC repair stuff, and luckily, it was just like a drainage. Keith Kalfas 00:01:56 - 00:02:40 It wasn't anything crazy. And we were able to completely repair it with this PVC stuff and then smooth it over and sand it. And the moment the question mark comes up, you're like, So that's what you do, you get paid to solve problems. I have a friend who, I can't say his business, but he told me, once he started standardizing his business and saying, this is what we do, this is what we don't do. It could be a $50,000 job, and the customer could be like, well, can you repair the railing on my steps? Because I really need it fixed. And in the moment, you might feel like you have to say yes because this whole $50,000 job is hanging on it. But you will eventually get to the point where you can confidently say, oh, no. I'm sorry. We don't offer that service. Keith Kalfas 00:02:40 - 00:03:28 We can do the $50,000 job. We're experts at this, but we're not going to repair your railing because we're not experts at it. Right? And the customer, my friend, told me, he said that he was afraid to say no, and once he started saying no because he said it's the little tiny; the devil's in the details. It's those little tiny things that will snag you and mess up a whole job because then you try to fix the railing, and you realize it has parts that are discontinued. Now you have to special order them. Right? And it's part of the job. It's on the service contract. So then it takes 4 weeks for them to arrive, and it's the wrong dang parts, and then you have to reorder them from somewhere else, and you have to fine them. And you're waiting on a $50,000 check being held up or your final deposit because of some stupid little parts from a railing coming off that you're not even supposed to be doing anyways, but it's part of the job. Keith Kalfas 00:03:28 - 00:03:48 You agree to do it. So you gotta be really careful. My friend told me when he started saying no, the customers just went, "Oh, okay. No worries. I guess I'll have to find somebody else to do that". He's like, boom. It was all in his head. Another friend of mine said that he got completely out of all the labor in his business, and I'll tell you some other stories here. Keith Kalfas 00:03:49 - 00:04:31 He subcontracts only. Right? But it's a type of higher profit industry that allows you to subcontract and to standardize its commercial work. And he said, I said, "Wait a second. How do you control the quality if you're not there inspecting everything?" And my friend starts laughing, and he goes, "Bro, all the stories we told ourselves all these years as service business owners, a lot of it was just stupid stories in our heads of what we're afraid of. It's all in your head." And he reiterated it. He's like, and you're so stuck on the story of, like, I have to be there to control the quad, I have to be there. He's like, when you find the right people, or you have the right people or people that are accountable or have an invested interest, it's all completely in your head. Keith Kalfas 00:04:31 - 00:05:03 And so the most successful people know that you don't have to be there. Right? You just have to find somebody who's, like on and on. A hundred examples. So anyways, this PVC thing, we fixed it and repaired it when removing these large arborvitaeys from behind this house on this $13,000 job. There was a hidden PVC pipe. We had to grind it and cut it around it with a sawzall to get the roots out and accidentally nicked the pipe and had to fix it and we did. And then we're removing these pine trees. They have very shallow roots. Keith Kalfas 00:05:03 - 00:05:27 No big deal. Grind them down. Topsoil, grass seed, done. We get called Miss Dig. There's electricity, high voltage utility lines running directly underneath them. So we have to, like, change our approach and do a surface grind. I think we only went, like, 4 inches deep, and we had to cut and pull the roots up by hand. That took an extra few hours. Keith Kalfas 00:05:28 - 00:06:05 Here you go. So you feel like you have to say yes to some stuff, but other stuff you can just outright say no to. This one customer, awesome customer, do every different type of property maintenance, but she's like, come in the backyard, look at my garden. I want you to delineate the garden beds and separate them from the grass. So there's the bushes and the garden beds, but then the grass is growing into the garden bed. She's like, "I want you to create a brick retaining, like with brick pavers, a retainer. And I also want you to install a whole patio next to my patio to install it." Right? To extend it. Keith Kalfas 00:06:05 - 00:06:50 And I looked at it, and I was like, we can definitely do that if I'm here because I know we're gonna dig, and we're gonna end up cutting sprinkler lines. It's gonna be some work. I said, but I don't have time to be here because my job is to keep the calendar full. I'm mostly out of the field now. My job is to do sales and marketing and, talk to customers and, collect money, and make sure the guys have all the materials that they need so that they can bang out jobs. So you might have to say no and reduce some of those extra services that you were doing when you were there because you're so focused, and you know you can pull it off even if you're not totally experienced. You just have that capacity because, frankly, because your ass is on the line to do a phenomenal job. So these things tie you to the job. Keith Kalfas 00:06:50 - 00:07:13 So I very confidently. Well, actually I wasn't confident, 'cause I wanted to do it so bad, 'cause I wanted the money. It was another It could be another $3 or something or $4. I was like, we're not experts at this, so I have to decline that. And the customer said, "Oh, come on. You can do it. I know you can do it." And I said, "Oh, let me think about it. We might be able to do it." Keith Kalfas 00:07:14 - 00:08:17 So I walk away from the customer and now I have this thorn in my side, and I'm thinking about it. I'm thinking about it. I already know that it's a no. Days go by, and the customer is messaging me, "Hey, are you gonna give me a price to do this garden thing and the little patio extension with the brick pavers?" I'm so stressed about it because see what happens is you learn from your mistakes. When you say yes to something that you know you should have said no to, but just because you want the money or you need the money, and then you're stuck on that job when you're supposed to be doing other things, and now you're stretched so thin that you're out there behind, you're on Sunday, then you tell yourself a story. Well, being crazy busy like this, this is where I make the most money is when you're up to here, and that's also true. When you're so busy, you're up to here, where you don't have you're on the run constantly. That is where you make the most money, but is it? Or is it just a story? So you learn all these little lessons, and I basically messaged the customer back like, I got on the phone and said, "Hey, I did some research, we're not gonna be able to do that." Keith Kalfas 00:08:18 - 00:08:33 No. No. No. No. No. No means no. And the customer says okay. And then what happens? Very same day, we close another 6 to $12,000 in work doing this stuff that we're good at, which is property maintenance. Keith Kalfas 00:08:33 - 00:09:02 This is what my employees know exactly how to do. They can trim the shrubs, and pull the weeds, and edge out the garden beds. They can put in mulch. They can do decorative stone. They can do all the stuff that we do every day, and I don't have to be there at all. I just send them the work order on Jobber, and they can just do, oh, go to get jobber.com/kalfas. I'll put a link in the description below because I'm a Jobber ambassador. You can save you get just basically a huge discount with my exclusive link when you sign up with Jobber. Keith Kalfas 00:09:02 - 00:09:42 So anyways so you have to reduce the services that you offer. So you can cookie cutter your business, so it becomes more predictable. So I remember when I first started my landscaping business, I would look at other companies, and it's called copycat marketing when you first start running your business. You see what other people are doing that appear confident, and you just kinda copycat what they're doing. But sometimes the truth is, they don't even know what they're doing. They just copycat it someone else. And if it seems to work, it seems to work. But this one landscaping company in my town, they have like 20 services listed all over the trailer. Keith Kalfas 00:09:43 - 00:10:40 It's like tree trimming, landscaping, shrub trimming, mulch, decorative stones, sprinklers, this, that, patios, pergolas, and it went on and on to all the like, oh, fertilizing, dethatching, aerating, there's a whole list. And I was like, oh, that's genius. Because then customers are gonna see it, and they're gonna look for the service that they need. So if it's a bigger company that has different divisions or different times of the year and they specialize, like, for instance, we would do gutter cleaning only in the spring and in the fall. We'll get a huge list, and we bang them all out and we bang them all out. When we have a gutter cleaning randomly in the middle of the like the late late late spring or summer, it doesn't even fit. So if you have these services like dethatch, aeration, combo special, they're like $500, you'll come out and do all this. You just do it in the spring, right, or in the fall or something. Keith Kalfas 00:10:40 - 00:11:16 And you segment it and you black it o…
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