The Uncharted Veterinary Podcast

Latest Episodes:

COS 001: Emotional Blackmail in Vet Medicine w Dr. Sarah Boston Jul 28, 2019

Show notes

This is the first episode of the Cone of Shame Show! We will be doing a pilot season here for the cone, with new episodes publishing on Sundays. Please let us know what you think by leaving an honest review of the Uncharted Veterinary Podcast on iTunes or by emailing us at podcast@unchartedvet.com Today's guest is Sarah Boston, DVM, DVSc, Dipl ACVS. She is an ACVS Founding Fellow of Surgical Oncology and an ACVS Founding Fellow Oral & Maxillofacial Surgery. Dr. Sarah Boston is a veterinary surgical oncologist practicing in the Toronto area. She is also an author and her memoir, Lucky Dog: How Being a Veterinarian Saved My Life was published by the House of Anansi Press in 2014. She has published numerous scientific articles and book chapters, some of them good. She is the co-creator of the satirical online veterinary newspaper The Cageliner and an amateur stand up comedian. You can follow her on Twitter @drsarahboston or Instagram drsarahboston

UVP 028: Dealing With Angry Clients Jul 24, 2019

Show notes

This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a "must-hear" for anyone who works with pet owners regularly. Join the Uncharted Veterinary Community today! www.unchartedvet.com

UVP 027: When you're asked to do a job on top of your job Jul 17, 2019

Show notes

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a letter from a technician who is also serving the role of inventory manager. She is being asked to do more and more, but given no more time or compensation for this work. What should she do? Andy and Stephanie talk about why this happens and how to approach it if you are the employee OR if you are the practice manager/owner. Love the podcast? You should join the Uncharted Veterinary Community! It's where we grow and support current and future veterinary team and business leaders. If you fit that description, you should be here! Check out www.unchartedvet.com for more info!

UVP 026: Vets Won't Come In For Staff Meetings Jul 10, 2019

Show notes

In this episode, Dr. Andy Roark and the legendary practice manager Stephanie Goss discuss how to get people (doctors AND staff) to come to staff meetings when they're scheduled to be off. Is this a reasonable thing to ask? Are we burning people out when we do this? Can we afford NOT to have them there? What does having people skip meetings do to team culture? Andy and Stephanie unpack all of this and provide actionable steps for any practice struggling with this common problem. Do you love figuring these kinds of problems out? Are you fired up about building an incredible team? Then you should be at our Uncharted Staff Drama Conference!! Register FAST before the price increases next week (July 17) or registration closes on July 24th! www.unchartedvet.com

UVP 025: Clients Don't Want To See The New Vet Jul 03, 2019

Show notes

Dr. Andy Roark and Stephanie Goss talk about getting new doctors up to speed with the team, AND getting clients to see and trust these vets. Don't miss the Uncharted Staff Drama conference August 21-24 in downtown Kansas City!!! Learn more and register at www.UnchartedVet.com

UVP BONUS: Staff Drama Conference Companion Jun 30, 2019

Show notes

Uncharted's Staff Drama Conference is happening August 21-24th in Kansas City, MO! Registration prices will increase in just over 2 weeks, and registration will close on JULY 24th!! Register for an Uncharted membership and for the Staff Drama Conference at www.unchartedvet.com

UVP 024: #4eyessavelives - Reducing the Risk of Suicide in Your Practice Jun 26, 2019

Show notes

This podcast contains detailed discussion of suicide and suicide methods. If you are having thoughts of suicide, text 741-741 to connect with a trained crisis counselor right away or call the National Suicide Prevention Lifeline 1-800-273-TALK (8255) The topic of suicide is a potential trigger for those struggling with feelings of guilt after the loss of a friend, colleague or loved one. If you are experiencing these emotions, please reach out for support. You may also find related resources here. This week, the one-and-only Stephanie Goss interviews Dr. Andy Roark about his "4 eyes save lives" initiative, and why he believes that restricting access to lethal drugs can save lives in veterinary medicine. Stephanie and Andy discuss the reasons this approach makes sense, how to implement it into your own practice, and also the criticisms that have been raised of the movement.

UVP 023: The Staff Keeps Calling Out Sick Jun 19, 2019

Show notes

This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If you have questions for Andy and Stephanie, feel free to email them at podcast@unchartedvet.com If you're loving the podcast, maybe you should be part of the Uncharted Veterinary Community. Head over to www.UnchartedVet.com to learn more and get registered!

UVP 022: The Staff Won't Support New Programs Jun 12, 2019

Show notes

This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and projects. If you are loving the Uncharted Veterinary Podcast, then maybe you're the type of person who would love and thrive in the Uncharted Community! Learn more and get registered at www.unchartedvet.com If you would like to read Dr. Roark's article on suicide prevention in veterinary medicine, you can find it here: http://drandyroark.com/what-do-we-do-about-suicide

UVP 021: Nonstop Texts For Pet Advice Jun 05, 2019

Show notes

This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and email. Stephanie and Andy discuss why these requests happen (that part is not hard to figure out,)how these requests take a toll on vet professionals, and how we can not only deflect them, but come to feel okay about doing so. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted community... or even at the Uncharted Staff Drama conference this August! Head over to www.unchartedvet.com to learn more and register.

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