The Uncharted Veterinary Podcast

Latest Episodes:

UVP 020: My manager won't manage May 29, 2019

Show notes

This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to manage. This person was promoted up from the front desk and does not have any formal management experience. Now the new manager does her best, but isn't effective at managing or motivating people. The practice owner doesn't want to hear about this problem and turns a blind eye. What can possibly be done??? If you're enjoying the Uncharted Veterinary Podcast, perhaps you need to check out the Uncharted Veterinary Community. Learn more and register for membership at www.unchartedvet.com Also, if you have a question of your own for Andy and Stephanie, send it to podcast@unchartedvet.com and maybe you'll hear it addressed in a future episode.

UVP 019: When Doctors Can Break the Rules (But Techs Can't) May 22, 2019

Show notes

In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules when the techs can't???" Andy and Stephanie lay out why this happens and what can be done about it. If you are loving the Uncharted podcast, maybe you need to be in the Uncharted Veterinary Community! Head over to www.UnchartedVet.com to learn more.

UVP 018: New Manager Mutiny May 15, 2019

Show notes

Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practice who is shaking things up and making changes. After 2 weeks, the staff is about to mutiny. HELP! What should we do??? Our hosts talk through HOW a new manager can come into a practice and be successful, and then they circle back and give advice on digging out of the hole that's already been dug for our writer. If you love this advice and philosophy on practice, maybe you should be a part of the Uncharted Veterinary Community. Learn more at www.unchartedvet.com

UVP 017: First Job Survival Guide for Veterinarians May 08, 2019

Show notes

Dr. Andy Roark and Stephanie Goss break down the specific challenges veterinarians face in their first job, and how to overcome them. If you know someone who is about to graduate from vet school (or even someone who has a few years left to go), please share this episode with them. If you have questions or comments about the episode, please send them to podcast@unchartedvet.com If you're ready to join the Uncharted community, head over to www.unchartedvet.com to learn more and get signed up!

BONUS: Uncharted 2019 Conference Recap May 05, 2019

Show notes

Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have taken up scrap booking. In this bonus episode, Dr. Andy Roark and Stephanie Goss unpack what happened at this conference so you can start to understand WHY this conference is so impactful and HOW it elevates the practices that send their leaders. Uncharted is hyper-focused on growing practices and building better businesses, and that means attendees will need connections, mentors, collaborators, and people to hold them accountable. This episode is a walk-through for how Uncharted checks all those boxes. If you hear this episode and decide you want to be a part of the magic, you can register for the Uncharted Staff Drama conference that happens in August! Learn more at https://unchartedvet.com/staff-drama-2019/

UVP 016: BETRAYAL! When Techs Leave for Another Practice May 01, 2019

Show notes

Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resentment, fairness, and what practice expectations should be. Like what you hear? Maybe you should be in the Uncharted Veterinary Community! Learn more at www.unchartedvet.com

UVP 015: Why Can't We Just Ask For Help? Apr 24, 2019

Show notes

This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discusses why we struggle so much to ask for help, even when people around us are willing and able to pitch in.

UVP 014: You're My Favorite Mistake - Playing Favorites In Practice Apr 17, 2019

Show notes

Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and practice owners that have favorite staff members. Andy talks about how this is often seen as a virtue instead of a problem. Andy talks about the types of favoritism, why they happen, and how they cause damage in practices. Stephanie wonders if all the types should be approached the same way and Andy talks about how the rest of the staff responds to the favored one. Stephanie talks about why favoring a single individual is a bad bet for the practice. Are you enjoying the Uncharted Podcast? If so, maybe you should be in the Uncharted community. Head over to www.unchartedvet.com and get all the details on how you can be involved in this positive, progressive, and powerful community!

UVP 013: My Momma Told Me You Better Shop Around - Dealing with Price Shoppers Apr 10, 2019

Show notes

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the definition for price shopping is expanding, how the desires of people who price shop have changed, and why the number of price shoppers is soaring. Andy splits price shoppers into 2 categories and talks about how your surgeon is judged based on what the front desk staff sound like on the phone. Andy and Stephanie talk about being all things to all people, and when we should just let people go without a second thought. Stephanie and Andy debate whether to discuss payment options on these phone calls (Spoiler: Stephanie wins) and Stephanie talks about what questions we need to be asking the pet owners who are looking for the best deals. --------------------------- Love the podcast? Wish you had people like Andy and Stephanie to talk through issues in your own practice? Maybe you need to be a member of the Uncharted community! Learn more at www.unchartedvet.com Got a question for Andy and Stephanie to tackle on a future episode? Send it over! Our email address is podcast@unchartedvet.com

UVP 012: Sorry We're Running Behind... Again Apr 03, 2019

Show notes

Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinics can do to fix it. Like what you hear on the podcast? Want to surround yourself with people who practice this way? You can! Join the Uncharted Veterinary Community today! You'll have access to the live stream and taped workshops from our upcoming April Uncharted Conference in Greenville SC. We are also starting our Meditation for Busy Skeptics class in the next few weeks, and our online community is ALWAYS active. Check it out! www.unchartedvet.com

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