The Uncharted Veterinary Podcast

Latest Episodes:

UVP 141 Related to the Boss Sep 08, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying in to their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is related to the office manager at the practice. Sam isn’t doing their job well - lots of mistakes and lack of ownership. They also don’t seem happy in their role. Our associate vet is wondering “Will I lose my office manager too, if I have to fire Sam? What do I possibly do when I have a team member who is not doing a great job but is related to one of the bosses?!” Andy and Stephanie will dive into headspace and then outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/ Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag .

UVP 140 There is a Monster in the Clinic Sep 01, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the very nice Dr. Jekyll into a loud, swearing, angry Dr. Negative Nancy Hyde. Our new grad has tried a lot of different things to try and cope with the situation and they are asking Andy and Stephanie for help with communication and with tackling the problem head on. We are going to tackle the idea that words matter and how we frame this with vocabulary from the start can dramatically impact the lens with which we view the problem. We will dive into headspace and the outline some action steps for how you might be able to handle this situation in your practice. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Sept 22, 2021 from 7pm - 9pm Eastern time - Join friend of Uncharted, Dr. Mary Ann Vande Linde for an awesome workshop called Team Power: Adding Value to Your Visits. During this workshop, Dr. Vande Linde will explore the idea that Veterinary Medicine is very much a team sport. So how do we get our growing teams and clients on the same page for quality of care in our age of constant change and information overload? This workshop starts with a case study of a clinic in crisis. Learn how to build your team foundation on core values linked to key behaviors and traits. Apply steps to engage the team and the client for care and communication utilizing value infused leadership. Learn to apply creative problem solving and metrics to evaluate culture and utilize team - coaching methods to grow engagement. Then we will explore steps to develop team trust and deliver consistent quality services for our clients and their pet family member every patient, every visit, every time. Registration is $99 to non-members and free to Uncharted Community members/ Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 139 When They Know We Won’t Fire Them Aug 25, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very complicated question. What do we do when they know we won’t fire them? When we are short handed, desperately in need of bodies, they act atrociously and break all the rules because they don’t fear any consequences. What do we do? Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Sept 1, 2021 from 2-4pm Eastern time - Join UVC Podcast Co-Host and Practice Manager Stephanie Goss for an interactive workshop about team pay. She Works Hard For The Money… is designed to address some of the most common problems that a lot of clinics face when it comes to wages. Have you ever sat down to give someone a raise and realized you had no idea how they got to where they are, salary-wise? We will talk through some of the most common pitfalls that veterinary practices face when it comes to paying their teams, as well as discussing how to create a balanced budget that takes staff needs into account, how to consider and choose perks and benefits that fit your team and how to create a payscale system that puts your individual team members in control of how much they make and how fast they can change that. Registration is $99 to non-members and free to Uncharted Community members/ Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 138 GP vs ER - When Did We All Become Enemies? Aug 18, 2021

Show notes

UVP 138 GP vs ER - When Did We All Become Enemies? by Uncharted Veterinary Community

UVP 137: Sick of the Sick Days Aug 11, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding coverage at the last minute.) Sick of the Sick Days asks Andy and Stephanie - How do you approach the conversation with the goal to help the team member minimize the days off yet keep it as a caring discussion and avoid judgement?? Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Last chance for an awesome workshop designed to help you tackle your unruly workflow in the practice!!! Uncharted Founding Member, Licensed Veterinary Technician and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices - workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet

UVP 136 R-E-S-P-E-C-T… Part Time Need It Too! Aug 04, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part time associate DVM has reached out to us and asked how they can go about gaining respect from the team when they aren’t there all the time. This particular associate is struggling with someone on the team who is a bit of a Queen Bee, however, Andy and Stephanie want to weigh in on the bigger picture questions about how do we build relationships, trust and connection with the team. But if you need some Queen Bee advice too, listen to episode number 107! Those are foundational blocks to building the respect that Part Timer so desperately wants and needs. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Uncharted Founding Member, Licensed Veterinary Technician and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices - workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 135 Team Building Is Fun… Do You Mean I Have to Pay Them Too? Jul 28, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team retreat they are planning. The team is going to get together offsite and they are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to get paid. Dr. Roark and Stephanie weigh in on how to get yourself in the right headspace to tackle this one as well as some advice on protecting yourself (keep it legal!), honoring your team’s time inside and outside of the clinical schedule and still getting to have some fun. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Uncharted Founding Member, Licensed Veterinary Technician and Practice Management consultant Senani Ratnayake is going to be offering up a phenomenal workshop for the public on Aug 14, 2021. Senani tackles a problem that is always present to a degree in our practices - workflow challenges. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Come dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. Registration is OPEN for our October Uncharted Veterinary Culture Conference! Come join us and work intentionally on your practice instead of in it: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 134: SHOW ME THE MONEY!!!! Jul 21, 2021

Show notes

This week on the podcast, Dr. Roark and Stephanie are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion, shall we? Links: Upcoming events: https://unchartedvet.com/upcoming-events/ We have SO much good stuff coming at you guys in August. Check out the following workshops and if you haven’t secured your seat for the first ever Uncharted Culture conference, DO IT. We want to see you there and hear your voice in the conversation! Aug 14, 2021: The Secret Sauce to Optimizing Workflow The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop (approved for 4hrs RACE and CVPM credit) is here to help. Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. This workshop will sell out! Register now and save your spot for $199 (free for Uncharted members)! August 18, 2021: 12 STEPS TO CRITICAL CONVERSATIONS “Can we talk?” These are words no one wants to hear or say. But, do they have to be? Effective communication is a vital tool for any veterinary professional, and just like with every other tool, preparation and practice improve outcomes. The Uncharted Critical Conversations Workshop, led by Dr. Andy Roark will help you to RELAX and know that you are ready to have the conversations you’ve been dreading. You will feel polished with a clear plan to make you successful, regardless of the conversation you are about to have. Leave behind the days of wishing away hard conversations and get ready to feel prepared. October Uncharted Veterinary Conference: https://unchartedvet.com/uvc-culture/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 133 Are Benefits Really Needed - Can’t I Just Pay Them? Jul 14, 2021

Show notes

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag. A practice manager asked “Our clinic has always paid good for our area, but we have never offered much in terms of benefits. I am losing great staff members because they can get retirement plans, more vacation time, better discounts, etc. at other practices in the area. What do you recommend I do (as a practice manager who can’t really put anything into place without the owner’s buy-in) to help show that we need to offer better benefits? How do you recommend a clinic add benefits to their employment package without breaking the bank? Stephanie and Andy talked through some of the most common benefits to consider during the episode. But Stephanie also promised to share some of the outside the box and/or ideas she loved that don’t break the bank with you guys! Here they are: Links: Upcoming events: https://unchartedvet.com/upcoming-events/ https://unchartedvet.com/product/the-secret-sauce-to-optimizing-workflow/ The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT. The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop is here to help. Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 132 Minimum Wage is Rising - How Do I Compete? Jul 07, 2021

Show notes

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss wade into the wage discussion that is rapidly gaining traction in veterinary medicine. Minimum wage is quickly rising in places all over the country. Andy and Stephanie got a note from a friend who said: “I live in California, where the minimum wage is soon to be $15/hour. I saw a sign at our local McDonald’s on my way to work that said they were hiring at $15/hour with a $500 signing bonus… How do I possibly compete?” This episode covers a lot of ground worth considering: The discussion and pressure on wages are a good thing for veterinary medicine. We have needed to raise the wage base to a living wage for a long time. It will get messy. We will need to work together to figure out the answers. But this is a good thing for our practices in the long run. Can we raise wages without passing the entirety of the rise on to our clients? How in the heck do we stay within industry benchmarks when those were built on wages that were, in some locations, less than ½ of the new minimum wage? Minimum wage is going up but social security isn’t. What do we do about elderly clients or clients on fixed incomes? Is pet care only going to be easily accessible for the financially elite clients? Links: Upcoming events: https://unchartedvet.com/upcoming-events/ https://unchartedvet.com/product/the-secret-sauce-to-optimizing-workflow/ The Secret Sauce To Optimizing Workflow with Senani Ratnayake, RVT. The way we are doing things isn’t working. At least, not working well. Some inefficiencies might feel normal to us because we've always done it that way and we don't even realize there might be a better way to move forward. This 4-hour workshop is here to help. Dissect your hospital’s workflow with Senani Ratnayake, RVT so you can get out of the woods in 4 strategic steps. Then, talk through what it will take to get your team on board to lean into your strengths and address your weaknesses. All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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