The Uncharted Veterinary Podcast

Latest Episodes:

UVP 121 Speed Round: Manage or Lead and Negative Reviews Apr 21, 2021

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This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle two topics from the mailbag! We had an email from someone who is wondering about the differences between being a leader and being a manager. They shared with us: “I, myself, do not want to “manage” my fellow employees… I am lucky to work with a proactive group of people with high accountability. My mission as a leader is to inspire and empower. To move everyone in the direction we need to go.” Can you be a leader without being a manager? Can you be a manager without being a leader? Things to consider: A practice manager can be a leader but they are always going to have to be a manager You can have team members who lead from within Everyone wants to think that everyone they work with is capable of being an adult and doing their job. They aren’t. And sometimes they can’t. This is why we

UVP 120: My Technician Smells Like Weed Apr 14, 2021

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This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management Goddess Stephanie Goss talk about what managers, doctors and practice leaders can and can’t say to employees who smell like marijuana. As more and more states legalize medical and recreational majiuana use, employers are in a new and challenging position. How do we approach an employee who might be impaired? How do we respect people’s autonomy to do what is legal in their free time while still making everyone they work with comfortable and confident while the person is working on the floor? Are we all being too uptight about this stuff? Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 119: Clients Are Getting Vaccinated...Why Can't They Come In? Apr 07, 2021

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This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle a topic that is at the forefront for so many of our clinics and hospitals right now - What do we do when a client asks the question “I am vaccinated [for COVID] now, so why can’t I come inside with my pet?” We have been hearing from inside the Uncharted Veterinary Community as well as on all the veterinary forums that everyone is starting to hear this question on repeat. If your team has not heard it yet, consider yourself lucky. Let's get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Effective Onboarding with Stephanie Goss: https://unchartedvet.com/effective-onboarding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 118: When Techs Give Notice… and Then Turn Bad Mar 31, 2021

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This week on the Uncharted Veterinary Podcast, what do you do when an employee gives notice that they are leaving and then changes their behavior? We have a situation where an employee who gave notice has asked for special treatment, changes to the schedule and extra compensation. When do you compromise? When do you negotiate? When do you just end the relationship? Let’s get into it! Links: Uncharted Virtual Marketing & Strategy Conference: April 22-25th https://unchartedvet.com/uvvc2021/ Upcoming events: https://unchartedvet.com/upcoming-events/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag Edited by: Dustin Bays linktr.ee/BaysBrass @Bays4Bays Twitter/Instagram

UVP 117: Getting the Veterinary Team Vaccinated Against COVID (Or Not) Mar 24, 2021

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This week, Dr. Andy Roark and practice management Goddess Stephanie Goss discuss the looming question of how to get your staff and doctors on board with being vaccinated against COVID-19. In a world where employers can legally require vaccination, is it as simple as just telling your staff vaccines are required? Let’s get into this episode…. Links: Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ Uncharted April Conference (VIRTUAL): https://unchartedvet.com/uvvc2021/ Dr. Andy Roark Swag: https://drandyroark.com/swag All Links: https://linktr.ee/UnchartedVet

UVP 116: Dragging Our Feet To Hire New People Mar 17, 2021

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This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag! It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any team does, but feel that overall we have a good culture, lots of laughter, and comradery. We have discussed why we need to hire, but it feels as though the team is reluctant every time we do. When we do have a successful hire, they tend to be more introverted, the outspoken individuals seem to get less support from the team. Is it possible that the team feels challenged or maybe even insecure by confident new team members? We want to convey that adding new hires is a positive thing. How do we get everyone to want our new hires to succeed? How can we help the new hires feel less like outsiders? Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag Edited by: Dustin Bays linktr.ee/BaysBrass @Bays4Bays Twitter/Instagram

UVP 115 The Staff Forgets Their Jobs Mar 10, 2021

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This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss tackle the question “What do you do when everyone on your team just stops following through and doing what they are supposed to do? Is it time to micro-manage these people?” Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 114 When the Boss is Judging Clients Mar 03, 2021

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This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the question: “What do you do when your DVM (practice owner) is the one who is judging clients? As the manager, I want to set the expectation that negative client talk is not okay. But what do I do when the practice owner is the one who does it? And in front of the team? How can I possibly hold them accountable when the PO doesn't follow the rules?” - Non-judgmental Practice Manager Let’s get into this episode!! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 113 Where Do You Find New Hires?! Feb 24, 2021

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This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all time low and people are burnt out. We need to save the ship before it goes down.” AND “Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed, Facebook and LinkdIn. We are so short staffed and it’s starting to take its toll on everyone. How do I find a Vet Tech worth hiring?!” Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Editor: Dustin Bays linktr.ee/BaysBrass @Bays4Bays Twitter/Instagram

UVP 112 There’s a Clique in My Practice… And I’m In It! Feb 17, 2021

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This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag: “There seems to be a gathering "clique" problem on our team. To be honest, I've seen it forming/happening but to be really really honest, I haven't acted soon enough or swiftly because it involves me. There are three assistants, the newest associate vet, and myself who have more and more solidified one another as fast friends and at times will socialize outside of the clinic. I generally did not see our friendship as disruptive or outside of appropriate until in the past month two different team members have stated that they have concerns about a clique issue. I'm beyond mortified to have anyone feel excluded or "other" in a way that concerns them at work. That being said, I'm having a hard time seeing what behaviors are bothersome because I don't think, as objectively as I can be, that we're being catty or toxic or gossipy or Mean Girls like, other than always wearing pink on Wednesdays (ok jk just had to throw that in there)” Let’s get into this episode! Editor: Dustin Bays dustin.bays@baysbrass.com @Bays4Bays Twitter/Instagram Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet

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