The Uncharted Veterinary Podcast

Latest Episodes:

UVP 171 The Entire World Is On Backorder Mar 30, 2022

Show notes

This week on the podcast, Stephanie Goss is joined by Nicole Clausen of Veterinary Care Logistics. These days, it feels like the whole world is on backorder. Both Stephanie and Nicole are shocked and surprised regularly, at how many practices they talk to that have absolutely ZERO plan for what to do when things run out and aren’t available. In this episode, we are going to laugh, nerd out about inventory, practice management software and home delivery/online pharmacies. We are going to discuss what we can do in the moment when things run out (because even with the best systems in the world, humans happen). And best of all, we discuss what we can do to prepare for the future to minimize the impact of backorders on our patients, clients and teams. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ It’s hard to tell you this but your meetings SUCK – literally, they suck up time, energy and resources from your team. If you feel trapped in the mundane meetings cycle then this workshop with veteran time-management expert Jamie Holms is for you. Leaders, it’s time to flip the cycle upside down and do away with the mandatory and unproductive meetings. Learn how to run successful meetings driven by your core values. Are you ready to know how you can spend less time in meetings but have more effective results? It’s as easy as putting on your PANTS! Join us on April 6 from 6-8 pm ET/3-5 pm PT for $99 (FREE for Uncharted Members!) Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet

UVP 170 (HOF) Making Staff Meetings Worth It Mar 23, 2022

Show notes

This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeling very frustrated with the way that their practice managers are running team meetings. Meetings happen once a month and seem to have become a two hour laundry list of things to lecture at the team about, sometimes the same topics over and over. Our medical director is wishing that the meetings would become something that the team not only wants to have but look forward to leading! Let’s get into this. Links: Upcoming events: https://unchartedvet.com/upcoming-events/ The Uncharted Conference in April is our flagship event. In celebration of 5 years serving the veterinary profession, we have shifted the focus of this conference inward. You’re not looking to grow your business outwardly – you’re looking for ways to build resiliency and reignite your love for your career. During this 3-day adventure in beautiful Greenville, South Carolina, you’ll be discussing topics like hiring for culture, creating the story that becomes your path, and building smoother, more simple ways to practice. This event is open to members only. Registration for this conference closes on April 1, 2022. DO NOT MISS OUT - Snag your spot today. https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 169 The Struggle Of Modernizing An Older Practice Mar 16, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a question that came in through the mailbag from a friend and colleague of theirs. This DVM is thrilled to have purchased their own practice. They are making a shift from managing multiple locations with multiple DVMs at each practice into a much smaller, rural one DVM practice however and they are facing some challenges. The medicine, the facilities, the technology has all been in place for a quite awhile and our DVM friend has some big plans to kick it up a notch and shift things into the next gear. They are struggling with how to tackle the big changes that lie ahead. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ More Than an EAP - Making Wellness Happen in Your Practice You keep on pushing through the long days, the burnout, working short-handed. You’re waiting for things to “calm down” before you work on your business instead of in it… but when does that end? What if it doesn’t? This mentality is not sustainable for you or anyone on your team. You’ve got to find a better way. Bret Canfield has worked with dozens of teams on finding sustainability in practice. In this brand new workshop, he is focusing on the benefit you have to know about and how to implement it – an Employee Assistance Program. If you think it’s out of reach, he’ll tell you to think again! He is going to talk through real, tangible solutions and tactics to build your days around wellness, rather than wellness around your day. Join us on March 24 from 2-4 pm ET/11-1 pm PT for $99 (FREE for Uncharted Members!) Do not miss out - Come join us in sunny Greenville, SC for our April Uncharted - It will be a homecoming event like no other as we celebrate our 5th year of April events in Greenville. In celebration of 5 years serving the veterinary profession, we have shifted the focus of this conference inward. You’re not looking to grow your business outwardly – you’re looking for ways to build resiliency and reignite your love for your career. During this 3-day adventure, you’ll be discussing topics like hiring for culture, creating the story that becomes your path, and building smoother, more simple ways to practice. This event is open to members only. Registration for this conference closes on April 1, 2022. DO NOT MISS OUT. For more information, click here.

UVP 168 The Team is Mad When I Won’t Cover For Them Mar 09, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who was struggling with something that feels familiar to us all at this point. These managers are short handed. And a lot of them came into their roll from the team side so they have the skills to fill in on the floor when needed. Their teams are really getting frustrated and/or angry with them when they refuse to cover gaps in the schedule in order to get their own jobs done including things like trying to hire, interview and payroll. It feels like the ultimate rock and a hard places conversation. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Client Curation with Dr. Saye Clement - LAST CHANCE TO REGISTER Think of your favorite client. Think of how they brighten your day and how easy that interaction is, each and every time. Wouldn't it be amazing to have an entire day of favorite clients? Dr. Saye Clement is here to help you achieve that! Back by popular demand, this 2-hour workshop is going to help you take an important step toward happier days in veterinary practice. Clients who are a bad fit for your practice take up too much time and energy. You need tools to help you find your favorite clients among all of the potential ones out there. In this workshop you will: Incorporate a new method of client curation into how you already do business Cover talking points to get buy-in from the whole team Troubleshoot common pitfalls Find out exactly how to ask a client if they are a good fit (without offending them or wasting time!) Join us on March 13 from 12-2 pm ET/9-11 am PT for $99 (FREE for Uncharted Members!) More Than an EAP - Making Wellness Happen in Your Practice You keep on pushing through the long days, the burnout, working short-handed. You’re waiting for things to “calm down” before you work on your business instead of in it… but when does that end? What if it doesn’t? This mentality is not sustainable for you or anyone on your team. You’ve got to find a better way. Bret Canfield has worked with dozens of teams on finding sustainability in practice. In this brand new workshop, he is focusing on the benefit you have to know about and how to implement it – an Employee Assistance Program. If you think it’s out of reach, he’ll tell you to think again! He is going to talk through real, tangible solutions and tactics to build your days around wellness, rather than wellness around your day. Join us on March 24 from 2-4 pm ET/11-1 pm PT for $99 (FREE for Uncharted Members!) Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 167 Can You Teach Someone How To Be A Team Player? Mar 02, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are walking through their take on a conversation that Stephanie recently had with a fellow manager. This manager reached out, at their wits end, asking “Please, tell me there is some sort of training/tools I can use because my team is struggling with acting like we are all team players! This every person unto themselves thing has GOT to stop.” We thought it would make a great podcast conversation to have with you all so let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Client Curation with Dr. Saye Clement Think of your favorite client. Think of how they brighten your day and how easy that interaction is, each and every time. Wouldn't it be amazing to have an entire day of favorite clients? Dr. Saye Clement is here to help you achieve that! Back by popular demand, this 2-hour workshop is going to help you take an important step toward happier days in veterinary practice. Clients who are a bad fit for your practice take up too much time and energy. You need tools to help you find your favorite clients among all of the potential ones out there. In this workshop you will: Incorporate a new method of client curation into how you already do business Cover talking points to get buy-in from the whole team Troubleshoot common pitfalls Find out exactly how to ask a client if they are a good fit (without offending them or wasting time!) Join us on March 13 from 12-2 pm ET/9-11 am PT for $99 (FREE for Uncharted Members!) Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 166 My Client Doesn't Believe In Science Feb 23, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated with a few clients that do not seem to believe in science. Dr. The Earth Is Round is wondering “What do I do when they are angry about wearing a mask during a pandemic spike, don’t think vaccines actually work, and only want to do what is “natural” (like giving antlers to chew for dental health)? How do you talk to these people?” Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ TODAY FEB 16 IS YOUR LAST CHANCE TO REGISTER FOR THIS WORKSHOP - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations! https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/ Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 165 My Tech Takes Risks Feb 16, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a specific team member. This team member is a wonderful technician, who is generally well liked by the team. They seem to have one (little) habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that are unnecessarily risky - trying to do jugular blood draws by themselves, for example. The rest of the tech team has nicknamed this person “Cowboy” and while they can (sometimes) get things done super quickly, they have also been bit, scratched, exposed to zoonotic things - all unnecessarily in this manager’s opinion. The team has protocols in place that include having help so this manager is at a loss for how to address the situation, get this cowboy tech to slow down and be safe. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Just a few seats left in this awesome class with Dr. Adam Little - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations! https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/ Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 164 It’s Finally Time to Fix The Gossip Culture Feb 09, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incredible opportunity on their hands. This manager previously had a practice owner who didn’t deal with any of the interpersonal conflicts, gossip or lack of communication skills on the team. Now they have moved on out of the picture and this manager is being supported by leadership to address the issues. They have been approaching the gossip and lack of direct communication in a fantastic coaching way. And it doesn’t seem to be getting much traction. They are wondering what to do next to stop having the same conversations over and over and get the team communicating with each other directly. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 163 - How Do I Keep Client Negativity from Impacting the Team? Feb 02, 2022

Show notes

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling these days with short tempers, disgruntled with life attitudes, frustrations shared publicly about things that weren’t always so public before. Everyone in veterinary medicine has been impacted by at least one grumpy or short tempered person since this pandemic began - Andy and Stephanie both certainly understood where this manager was coming from. Their question is - when the team handles frustrated people day after day - how do I keep the negativity from wearing on them? What protocols can this manager put in place to handle clients who are negative or angry to help shield the team from the emotional impact. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Just a few seats left in this awesome class with Dr. Adam Little - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations! https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/ April Uncharted Veterinary Conference: https://unchartedvet.com/uvvc2021/ All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

UVP 162 The Leadership Actions that Drive Culture Jan 26, 2022

Show notes

This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture. They discuss the importance of culture, why it is so rarely prioritized, what effect increasing corporatization is having on veterinary workplace culture, and which actions leaders take (or don’t take) that most directly impact clinic culture. LINKS: Leadership Actions and their Effects on Practice Culture: https://www.vetxinternational.com/new-study-reveals-link-between-specific-leadership-actions-and-veterinary-practice-culture/ VetX International: www.vetxinternational.com Dr. Dave Nicol on Twitter: twitter.com/drdavenicol ABOUT OUR GUEST: Dr Dave Nicol is a veterinarian with more than 20 years of experience in general practice and has held several leadership roles within practice and industry. He has written three books, most recently the best-selling, So You’re A Vet...Now What? – a manifesto on how to survive as a veterinarian after graduation. Dr Dave hosts The Veterinary Career Success Show, The Veterinary Business Success Show and Blunt Dissection podcasts which combined have been played more than 250,000 times. He founded VetX to help vets connect with their career and help practice owners create fantastic practices for the vets to work in. He speaks at conferences all over the world to speak about his favourite topic of leadership and generally cheerleading for the veterinary profession. In 2019 he was voted VMX Practice Manager Speaker of the Year. You can access all of his content (the vast majority of which is free) at https://vetxinternational.com

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