The Uncharted Veterinary Podcast

320 - Gifts Under the Tree! Dec 25, 2024

Show notes

Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterinary Podcast, our hosts kick off the holiday season with some personal stories and lessons in hopes of helping aspiring leaders grow. Tune in to hear how these helpful management pearls can help your veterinary teams thrive!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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319 - Checking In Without Getting Sucked In Dec 18, 2024

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Is it possible to balance veterinary medicine and a life outside of work? In this episode of the Uncharted Podcast, Dr. Stephanie Goss and Dr. Lauren Jones discuss the all-too-common problem of the "nice vet" syndrome - the struggle of wanting to help everyone (clients, team members, and patients) while maintaining a healthy work-life balance. Dr. Jones, a practicing veterinarian and Director of Veterinary Medicine for Shepherd Veterinary Software, shares her personal experiences and insights on how to set boundaries, prioritize tasks, delegate effectively, and leverage technology to reclaim personal time without sacrificing patient care or team morale.

This episode is a must-listen for veterinary professionals and practice leaders seeking practical strategies for combating burnout, improving work-life balance, and rediscovering the joy in veterinary medicine. Dr. Jones's expertise in practice management and technology, combined with her passion for empowering veterinarians, makes this episode a valuable resource for anyone looking to create a more sustainable and fulfilling career in the veterinary field. This episode is brought to you ad-free by Shepherd Veterinary Software!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

318 - How Did You Get From Tech to Manager? Dec 11, 2024

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We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and career paths can zig and zag in unexpected ways. In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by the dynamic Alyssa Mages, CVT, to discuss the many paths to leadership in the veterinary profession. Alyssa shares her inspiring journey, from marine biologist to veterinary technician to entrepreneur, highlighting the importance of continuous learning, mentorship, and embracing opportunities.

Alyssa's unique path highlights the many ways veterinary technicians can leverage their clinical skills and experience to step into leadership roles. She emphasizes the importance of seeking out formal and informal learning opportunities, both within and outside of veterinary medicine. Additionally, Alyssa discusses the value of self-advocacy, vulnerability, and building a strong support network.

This episode offers valuable insights for veterinary technicians aspiring to leadership positions and provides practical advice on navigating the transition. Alyssa's story is a testament to the diverse career paths available in veterinary medicine and the importance of continuous learning and self-advocacy. If you're a veterinary professional looking to grow and develop your leadership skills, this episode offers valuable insights and inspiration. Let’s get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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317 - What Do We Do When We Are TOO Slow? Dec 04, 2024

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How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from a veterinary practice experiencing a slowdown in appointments. Together they discuss the challenges of managing a veterinary team when business is slow, including maintaining team morale and motivation. They emphasize the importance of accepting the reality of the situation, adapting to change, and focusing on the practice's mission and purpose. If your veterinary practice is experiencing a slowdown, this episode offers valuable insights and actionable steps to help you navigate this challenge. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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316 - Is the Chaos of Practice Ownership Just Part of the Job? Nov 26, 2024

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Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark talks with Rhys Giannarelli, a dedicated practice owner who runs two thriving veterinary clinics. Rhys shares his inspiring story of overcoming common obstacles like operational inefficiencies, team disengagement, and financial pressures. He'll reveal the practical strategies he's used to transform his clinics into models of success, offering actionable insights for veterinary practice owners and managers. Whether you're just starting out or looking to take your practice to the next level, this episode is packed with valuable takeaways. Tune in and discover how you can create a thriving veterinary practice that delivers exceptional care to your patients and fuels your passion for animal health. This episode is brought to you ad-free by Innovative Veterinary Management Solutions.

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

315 - The New Hire Hurricane Just Hit Nov 20, 2024

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Uh-oh, that new hire that seemed like a dream on paper turned out to be a bit of a nightmare in person! This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive deep into a relatable leadership challenge: what to do when a new team member isn't working out. They explore the importance of setting clear expectations, involving the team in the onboarding process, and providing constructive feedback. It's all about finding that balance between compassion and accountability, ensuring everyone gets a fair chance while maintaining a safe and positive work environment. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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314 - Is Selling To Corporate My Only Option Nov 13, 2024

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In this episode of the Uncharted Veterinary Podcast, Stephanie Goss and guest Bret Halishak discuss the challenges solo veterinary practice owners face when considering their exit strategy, and how to position their practice for future success. Bret provides valuable insights on maximizing practice value, operational efficiency, and the importance of team development. He emphasizes the need for practice owners to understand their financials, leverage their team's skills, and build a strong practice brand that is not solely reliant on the owner. By implementing these strategies, practice owners can create a sustainable and attractive business, ensuring a successful transition and preserving the legacy of their independent practice. Bret Halishak is a practice broker with Total Practice Solutions Group, specializing in helping veterinary practice owners in the Great Lakes region navigate the complexities of selling their practice. With a background in practice management and a deep understanding of the veterinary industry, Bret is passionate about helping practice owners achieve their financial goals and find the right buyer for their practice.

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313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps Nov 06, 2024

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When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? In this episode of The Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a manager’s dilemma: balancing payroll concerns with patient care and staff morale. They share actionable steps for addressing these staffing challenges head-on, including how to communicate with leadership, gather input from the team, and propose solutions that keep the clinic running smoothly. This is a must-listen for veterinarians, practice managers, technicians, and the whole veterinary team looking to tackle real-world workflow issues and support their clinic’s success. Let’s get into this episode!

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312 - My Practice Owner Spends Too Much Money Oct 30, 2024

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Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly draws large amounts of money from the business—leaving the practice struggling to cover bills and payroll. In this episode of the Uncharted Veterinary Podcast, Practice Management Super Nerd, Stephanie Goss and guest Dr. Sue Sayles dive into the tricky dynamics of managing practice finances when the owner’s withdrawals disrupt cash flow and this practice manager's morale. With 23 years of practice ownership under her belt, Dr. Sue has seen it all. She started out as a mixed-animal practitioner, then built a thriving small animal practice, growing it from $300k in revenue to over $2 million. She knows firsthand the challenges of balancing financial needs with business growth, and today she’s passionate about helping other practice owners and managers navigate these waters. Stephanie and Sue share actionable insights on how to structure tough financial conversations, establish trust, and support the owner’s goals while keeping the practice afloat. They discuss ways to approach sensitive topics, build financial systems that work for both parties, and ultimately foster a practice environment that supports everyone’s success—even when priorities don’t always align. If you’re looking to navigate the rough seas of practice finances and improve team morale, this episode is for you. Let’s get into this episode!

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