The Uncharted Veterinary Podcast

299 - When Layoffs Hit Hard With Rebecca Rose Aug 07, 2024

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This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that this person has already expressed financial concerns. This week, Stephanie Goss is joined by Rebecca Rose, an RVT, CCC (Certified Career Coach), and CPEP (Certified Peaceful Euthanasia Professional), as they discuss how to navigate this conversation. With over 40 years of experience, Rebecca shares her insights on dealing with layoffs, the importance of employee handbooks, and maintaining a compassionate yet professional demeanor during challenging discussions. They also explore the emotional aspects of leadership and provide practical tips for handling tough conversations with empathy and clarity. Rebecca Rose's impressive career spans nearly four decades, during which she has managed veterinary clinics, collaborated with industry partners, authored articles and books, and facilitated engaging team workshops. Recently appointed to the Colorado State Board of Veterinary Medicine as one of the first RVT Members, Rebecca's enthusiasm for professional development is contagious. She is dedicated to supporting veterinary teams in reaching their highest potential and believes in building a healthy, sustainable career in veterinary medicine through memorable storytelling and interactive courses. Rebecca's extensive experience and dedication make her the perfect guest for this episode, offering valuable advice on handling difficult conversations and supporting veterinary teams with empathy and professionalism. Let's get into this episode... LINKS

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298 - Managing A Perfectionist Jul 31, 2024

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This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephanie Goss dive deep into managing perfectionist tendencies in a veterinary setting, highlighting the importance of empathy, open communication, and objective management. They explore how the veterinary education system can contribute to perfectionist behaviors and discuss strategies for balancing high standards with team harmony. This episode is packed with action items for any practice owner, manager, leader or veterinary team member who might be dealing with a similar situation. Let's get into this episode...

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297 - Assoc. Didn't Do Anything Wrong Jul 24, 2024

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A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough mailbag question from a practice owner dealing with a post-surgery complication. After a routine spay, a client reported swelling at the incision site, which quickly escalated to an emergency vet visit. The associate vet who performed the surgery believes they did nothing wrong, as confirmed by the emergency vet. However, the practice owner is considering helping with the ER bill to maintain client trust, but struggles with the associate's concerns about admitting fault. Andy and Stephanie dive into the complexities of balancing client care, maintaining team morale, and upholding the practice’s integrity. They offer insights on handling post-surgical complications, fostering open communication, and navigating the delicate balance between supporting clients and protecting the veterinary team. Let's get into this episode...

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296 - Transitioning From Peer to Leader Jul 17, 2024

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A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning with the practice owner's vision. In this episode of the Uncharted Veterinary Podcast, practice management super nerd, Stephanie Goss is joined by guests Tyler Grogan and Kelsey Beth Carpenter. Join them as they dive into a mailbag letter from a loyal listener who is struggling to transition from being a peer to a leader, especially when they support the direction set by the practice owner. Together, Stephanie, Tyler and Kelsey discuss strategies for balancing team dynamics, maintaining trust, and clear communication. They share insights on establishing expectations, open communication lines, and the importance of setting personal and professional standards to thrive in a new leadership role. Let's get into this episode...

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295 - Help! I Have A Micromanaging Manager Jul 10, 2024

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This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice management super nerd, Stephanie Goss take on this mailbag to help a team member deal with a manager that makes jokes about being the boss and making the decisions. The rest of the team finds it more threatening than funny and now, some of those micromanaging tendencies are starting to slip into the medical protocols. Let's get into this episode!

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294 - Old Skool Medicine Makes Me Cringe Jul 03, 2024

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A veterinary professional who thought they found their dream clinic is starting to see some old-fashioned medicine that needs to go. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a new team member at a rural practice who is alarmed by outdated and unsafe medical practices. Concerned about the lack of physical exams, rushed appointments, and poor surgical sterility, this person wonders how to raise these issues without overstepping their bounds. Andy and Stephanie discuss how to navigate the difficult conversation of addressing substandard care, offering advice on recognizing capacity limits, setting personal and professional standards, and practical ways to advocate for patient safety. Let's get into this episode...

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293 - Our Boss Refuses To Hire Jun 26, 2024

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This clinic is struggling with big changes, leading to being short-staffed, and the kicker? The boss simply cannot hire right now. This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss address a mailbag letter from a practice trying to maintain high-quality care after losing team members, leaving them as a single-doctor practice. They explore how to balance patient and client care while being severely short-handed and whether to make sacrifices or adjust their business model. Andy shares valuable advice on recognizing capacity limits and not trying to be all things to all people, while Stephanie offers practical business solutions, focusing on numbers and pragmatic adjustments. Let's get into this episode...

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292 - Helping Vets Balance Wellbeing & The Practice Needs Jun 19, 2024

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How do we balance supporting the team’s well-being with the demands of running a successful veterinary practice? This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss navigate these choppy waters, helping listeners find the perfect balance between personal and business needs. They dive into the importance of using varied measuring sticks for success and how to recognize and accommodate different life phases and priorities. Stephanie and Andy provide a treasure trove of actionable steps to help veterinarians chart a course towards a realistic work-life balance. Let's get into this episode...

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