The Uncharted Veterinary Podcast

Master Conflict Resolution and Build Stronger Teams

339 - Technician Schedule Drama Apr 23, 2025

Show notes

What do you do when your veterinary technician schedule falls apart only weeks into opening your dream clinic? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real mailbag question from a new practice owner facing an all-too-relatable scenario: a small team, a clear plan, and suddenly—schedule drama. This episode unpacks the leadership insights, mindset strategies, and practical steps to resolve a technician schedule conflict with confidence, fairness, and compassion. Let's get into this episode!

Ready to Find Your People?

If you’re craving connection, leadership growth, and real-world strategies to build a thriving veterinary practice, the Uncharted Veterinary Community is where you belong. Get access to exclusive workshops, expert courses, and the most supportive vet med community around. Learn more and join us today: learn.unchartedvet.com

Let’s be real—conflict is inevitable in a busy veterinary practice. Whether it’s front-vs-back team tension, communication breakdowns, or difficult conversations, disagreements can disrupt the workplace. But with the right tools, they can also become opportunities for growth. The Conflict Resolution Certificate program is designed for managers and staff alike, equipping your team with practical skills to handle tough conversations with confidence, improve communication, and foster collaboration. This program helps transform workplace friction into progress, creating a healthier, more productive practice culture. Uncharted members get exclusive access! Ready to turn tension into teamwork? Learn more and enroll here: https://www.vetfolio.com/learning-paths/conflict-management-essentials-for-veterinary-teams

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Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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338 - Training Initiative Into The Team Apr 16, 2025

Show notes

Veterinary leaders often find themselves stuck in a frustrating loop: despite good staffing, experienced employees, and decent workflows, the team simply isn’t moving. Everything feels like it requires a push—someone to give orders, manage every detail, and constantly follow up. The root concern? A lack of training initiative. In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive deep into a mailbag letter from a manager asking the million-dollar question: “Can initiative be trained into people?” Their answer: Yes—but only with the right mindset, culture, and leadership strategies in place. Let’s get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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337 - Spectrum of Care and Mentorship in Vet Med Apr 09, 2025

Show notes

In this crossover episode of the Cone of Shame Veterinary Podcast and Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dr. Kate Boatright to unpack the confidence crisis many new veterinarians face—and how a spectrum of care mindset can shift the game entirely. With Dr. Boatright speaking at the upcoming Uncharted Medical Director Summit, this conversation is a must-hear for anyone leading, mentoring, or coaching veterinary teams. Whether you're a seasoned medical director, a rising leader, or someone passionate about mentoring the next generation, this episode will give you practical insight and inspiration. Let's get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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336 - Coaching Through Insecurity Apr 02, 2025

Show notes

Coaching through insecurity is one of the most challenging aspects of veterinary leadership. When a team member struggles with confidence, frustration, or toxic workplace baggage, it can feel impossible to guide them toward growth without creating conflict. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a listener’s mailbag question: How do you mentor or coach someone through severe insecurity? The answer isn’t simple—because insecurity is rarely the root of the problem. Sometimes, coaching an employee requires balancing compassion with firm expectations. Buckle up, Buttercup! We’re heading to Camp Tough Love to break this down. Let's get into this...

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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335 - Giving In to the High Maintenance Client Mar 26, 2025

Show notes

Some clients require extra attention, but where do you draw the line? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real-life dilemma from a veterinarian facing pushback for prioritizing a demanding client. Should veterinarians go the extra mile for clients they’ve built strong relationships with? Or does this undermine team trust and set unrealistic expectations? Let’s get into this episode!

Do you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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334 - Medical Quality is Sliding Down Mar 19, 2025

Show notes

Veterinary professionals strive to provide the highest quality care for their patients, but maintaining that standard can be challenging, especially in the face of financial concerns, evolving client expectations, and team-wide habits. When medical quality starts to slip, it often isn’t due to negligence or bad intentions. Instead, it’s a gradual shift, shaped by daily pressures and the desire to accommodate clients. In this episode of the Uncharted Veterinary Podcast episode, Dr. Andy Roark and Maria Pirita tackled this pressing issue. They explored why medical quality in veterinary practices sometimes declines and shared strategies for ensuring teams continue to deliver high-touch, gold-standard care. Let's get into this episode...

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333 - People Over Profits? Let’s Talk Metrics Mar 12, 2025

Show notes

When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. But are we truly measuring what matters? In this episode of the Uncharted Veterinary Podcast, Stephanie Goss is joined by Dr. Phil Richmond to discuss a different approach: prioritizing people metrics alongside business success. They explore how investing in team well-being leads to better outcomes for veterinary hospitals, both financially and culturally. Let’s break down the key takeaways and how veterinary leaders can track the right metrics to create a thriving workplace.

Dr. Phil Richmond will be speaking at the 2025 Medical Director Summit on May 6, presenting "Preventing Harm and Promoting Flourishing: OSHA for Our Brains & Souls." This session explores how veterinary leaders can create psychologically safe workplaces that support both well-being and business success. Don’t miss this opportunity to gain practical strategies for fostering a thriving, sustainable team. Learn more and register here: Medical Director Summit.

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