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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions — News
The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters… Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Latest Episodes:

Transforming Restaurant Culture and Leadership with Matt Rolfe Aug 04, 2025

Show notes

In this episode of the Restaurant Technology Guides podcast, host Jeremy Julian is joined by bestselling author and speaker Matt Rolfe to discuss the critical role of culture in the restaurant industry. They dive deep into the challenges restaurants face when scaling and how effective leadership and clear communication can transform team dynamics. Matt shares his personal journey of overcoming learning disabilities and his passion for the hospitality industry, emphasizing the importance of co-creating goals with staff and maintaining a focus on employee experience. The conversation also includes practical steps on how to build trust within teams, the significance of consistent messaging from leadership, and how to measure and recognize success. Additionally, Matt offers insights into working through failures and the value of seeking help. For more details, listeners can connect with Matt on various platforms and explore his content-rich resources.

00:00 Matt Rolfe

00:14 Introduction and Guest Welcome

02:08 Matt's Journey into Hospitality

04:14 Unique Approach to Consulting

06:18 Common Challenges in Organizations

09:28 Creating Clarity and Accountability

12:51 Employee Experience and Leadership

15:08 Real-Life Examples and Lessons

22:14 The Importance of Core Values

22:32 Living Your Values

23:13 Humility and Growth

26:35 The Power of Asking for Help

29:25 Empowering Your Team

32:34 Engaging with Matt Rolfe

39:04 Final Thoughts and Contact Information

Revolutionizing Pizza Franchising with Crust Pizza Co.: A Deep Dive into Tech Innovations Jun 02, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Nicholas Fontenot, CTO and partner at Crust Pizza Co., a Houston-based fast casual pizza brand known for its unique approach to pizza making and franchise operations. Nicholas shares insights into what sets Crust Pizza apart, including their dedication to fresh ingredients and a proprietary tech stack designed to streamline franchise operations. He discusses the journey from his background in tech and franchises to enhancing Crust Pizza's back-end processes with innovative technology solutions. They delve into the challenges and strategies behind building their own POS system and the importance of achieving consistency and quality across all franchise locations. The conversation highlights the balance of growing a brand while maintaining a high standard of food quality and customer experience. Nicholas also teases future expansion plans and emphasizes the importance of selecting quality franchise partners.

00:00 Crust Pizza

01:06 Introduction and Welcome

01:35 Meet Nicholas: Background and Journey

02:46 Crust Pizza: Concept and Quality

05:23 Challenges and Tech Solutions in Franchising

08:26 Building and Automating the Kitchen

16:21 Developing a Custom POS System

25:34 Franchise Growth and Future Plans

29:53 Conclusion and Farewell

Reintroducing Tony Roma's: CEO Mina's Vision for Growth and Innovation Apr 07, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Mina, the CEO of Tony Roma's. The discussion covers Mina's unique journey from an attorney conducting due diligence during the 2020 pandemic to becoming the permanent CEO in 2023. Mina shares her vision for revitalizing the beloved brand, focusing on menu innovation, expanding both domestically and internationally, and appealing to Gen Z and Millennials. The conversation highlights the brand's resilience, the importance of social media and influencer marketing, and the flexible support system provided to franchisees. Tune in to learn about Mina's strategy to reintroduce Tony Roma's to a new generation while preserving its cherished legacy.

00:00 Tony Roma's

01:01 Introduction and Welcome

01:23 Meet the New CEO of Tony Roma's

01:56 Journey to Becoming CEO

03:10 Challenges and Achievements

04:28 Revitalizing the Tony Roma's Brand

07:55 Explaining the Tony Roma's Experience

09:53 Innovations and Menu Updates

13:45 Franchisee Relations and Flexibility

17:13 Creating Memorable Experiences

19:52 Social Media and Marketing Strategies

23:05 Future Growth and Expansion Plans

27:08 Conclusion and Final Thoughts

Succeeding in the Restaurant Industry with NRN's Sam Oches Mar 17, 2025

Show notes

Succeeding in the Restaurant Industry with NRN's Sam Oches
In this episode, Jeremy Julian hosts Sam Oches, Editor in Chief of The Nation's Restaurant News, to discuss significant trends and insights shaping the restaurant industry in 2025 and beyond. Sam highlights the success strategies of top restaurant brands like Texas Roadhouse, Chick-fil-A, Raising Cane's, and Jersey Mike's, emphasizing consistency, quality, and efficient operations. They also explore innovation while maintaining brand integrity, employee investment, and managing growth. Moreover, they delve into the impact of technology, especially in enhancing employee efficiency, and the importance of adaptive strategies for casual dining brands. The episode is rich with strategies for navigating the evolving restaurant landscape.
00:00 Sam Oches
00:41 Introduction and Guest Introduction
01:08 Sam Oches: Background and Role
02:15 Current Trends in the Restaurant Industry
02:40 Successful Restaurant Brands and Their Strategies
04:36 Balancing Consistency and Innovation
10:48 Employee Investment and Retention
15:14 Growth Strategies and Challenges
19:30 Casual Dining: Challenges and Opportunities
20:17 Introduction to Fogo de Chão's Success
20:45 Gen Z's Favorite Full-Service Restaurant
21:47 The Evolution of Casual Dining
22:37 Twin Peaks: A Modern Sports Bar Experience
23:26 Gustavo Group's Community-Centric Approach
24:47 Balancing Tradition and Innovation
27:39 Future of Restaurant Technology
31:43 Employee Engagement and Retention Strategies
34:39 Connecting with Industry Leaders

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty Feb 17, 2025

Show notes

Unlocking Restaurant Success: A Deep Dive with Matt Plapp on Marketing and Loyalty
In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Matt Plapp, a seasoned marketing expert in the restaurant industry and CEO of America's Best Restaurants. Matt, also known as the Chief Energy Officer, shares insights on creating memorable guest experiences and leveraging digital loyalty programs to keep restaurant guests returning. He discusses his journey from working with his father's clients in the restaurant business to growing a marketing company that now serves thousands of restaurants nationwide. Matt explains the importance of customer acquisition and retention, emphasizing the value of capturing and utilizing customer data effectively. The conversation also touches on the challenges and opportunities in restaurant marketing, with real-world examples of success stories driven by strategic marketing and technology adoption. The episode highlights the significance of continuous self-improvement for restaurant owners and managers, encouraging them to invest in both personal development and smart marketing strategies to drive business growth.
00:00 Introduction to the Podcast and Guest
01:21 Matt Plapp's Background and Journey
04:28 Marketing Strategies for Restaurants
07:20 The Importance of Customer Data
14:22 Challenges and Solutions in Restaurant Marketing
22:32 Real-Life Examples and Success Stories
28:05 A Pizza Restaurant's Remarkable Growth
28:34 The Power of Business Coaching
29:29 Avery's Success Story
30:13 Engaging with Social Media
30:35 Road Trip with Dad
31:40 Matt Plapp's Marketing Philosophy
32:53 Customer Acquisition Strategies
40:57 The Birth of Driver
43:02 The Importance of Continuous Improvement
49:24 Connecting with Matt Plapp
50:27 Final Thoughts and Farewell

Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silverman Sep 23, 2024

Show notes

Revolutionizing Restaurant Finances with Starfish AI: Insights from Jordan Silverman
In this episode of the Restaurant Technology Guys podcast, host Jeremy sits down with Jordan Silverman, co-founder and CEO of Starfish, a company dedicated to helping small businesses understand and manage their finances using AI. Jordan shares his journey, from early entrepreneurial endeavors to his passion for assisting small businesses in democratizing access to data and tools. The conversation delves into how Starfish leverages AI to analyze P&L data, identify cost-saving opportunities, and provide actionable insights to improve profitability. They discuss the challenges of the restaurant industry, the importance of understanding financial metrics, and the future potential of AI in streamlining back-of-house operations. Tune in to get inspired by Jordan's mission to enhance the financial health of small businesses in the hospitality sector.
00:00 Introduction and Guest Welcome
00:23 Jordan Silverman: Background and Passion
01:32 Challenges of Entrepreneurship
01:54 Helping Small Businesses with AI
03:15 The Importance of Financial Understanding
04:22 Sponsor Message
04:59 Starfish: The Solution for Cost Management
07:05 The Value of Actionable Data
11:56 Real-World Impact of Starfish
17:03 The True Cost of Small Business Ownership
18:10 Leveraging AI for Business Efficiency
19:07 AI in Action: Practical Applications
21:47 Challenges and Solutions in the Restaurant Industry
24:03 Normalizing Data Across Different Restaurant Models
33:05 The Future of AI in Restaurant Management
35:27 Conclusion and Final Thoughts

Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder Sep 02, 2024

Show notes

Harnessing AI for Restaurant Reputation Management with Akira's Co-Founder
In this episode of the Restaurant Technology Guys podcast, the hosts sit down with Shereen, co-founder of Akira, to discuss the importance of online reputation management for restaurants. They delve into how Akira uses AI to streamline reputation efforts, manage online reviews, and deliver actionable insights to improve customer experience and branding. Shereen shares the origins of Akira and highlights the significance of consistency in customer feedback and online listings. The discussion also covers the challenges of managing reviews from third-party delivery platforms and the impact of reputation scores on revenue.
00:00 Introduction and Guest Introduction
00:28 Meeting Through the Podcast
01:17 What is Akira?
01:30 Importance of Online Reputation
04:28 Origin Story of Akira
06:17 Challenges in Reputation Management
12:47 Consumer Behavior and Review Sites
20:13 The Importance of Accurate Information
20:27 Consistency in Business Listings
21:55 Managing Third-Party Marketplaces
22:32 Handling Reviews and Feedback
25:40 Guest Recovery Strategies
30:37 Consistency and Reputation Management
34:36 The Impact of Ratings on Revenue
38:00 Getting Started with Akira

Navigating Restaurant Tech & Branding with Heather Cox Codes Jul 08, 2024

Show notes

In this episode of the Restaurant Technology Guys Podcast, the hosts welcome Heather Cox Codes, a self-declared tech nerd and social media strategist. Heather shares her journey from working at her mom's boutique to becoming a key figure in the tech and restaurant industry, specializing in WordPress website design and SEO optimization. Heather discusses the complexities of branding, the importance of cohesive and user-friendly websites, and the necessity of consistent social media presence. She also touches on personal experiences, offering insights into overcoming challenges and leveraging digital tools for business growth.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:07 Meet Heather: A Tech Nerd in the Restaurant Industry
01:24 Heather's Journey: From Hospitality to Tech
04:15 The Challenges of the Restaurant Industry
06:29 Heather Cox Codes: Branding and Web Design for Restaurants
10:24 The Importance of Cohesive Branding in Hospitality
15:56 Optimizing Restaurant Websites for Every Generation
18:41 Demystifying SEO for Restaurants
21:03 Revolutionizing Kitchen Operations with Total Oil Management
21:32 The Ever-Changing World of SEO and Its Importance
21:58 Leveraging Social Media for Organic Traffic and Customer Engagement
23:08 The Critical Role of Social Proof in Restaurant Selection
24:48 Active Digital Presence: A Must for Restaurants
26:09 Content Creation Strategies and the Power of Posting Daily
30:09 Overcoming the Fear of Sharing Your Story on Social Media
33:12 The Strategic and Creative Journey of Launching a Podcast
36:25 Leaving a Legacy Through Digital Content
38:05 Engaging with Heather Cox: Insights and Opportunities

One Bigg Island in Space from the founders of Biggby Coffee Apr 01, 2024

Show notes

One Big Island in Space: Revolutionizing the Coffee Industry with Farm Direct Coffee
The podcast features Restaurant Technologies Group hosting Michelle and Robert Fish, co-founders of One Big Island in Space and Biggby Coffee. Michelle and Robert share their passion for supporting coffee farmers directly and promoting environmentally friendly farming methods. They speak about their missions to build long-term relationships with mid-sized farmers across the globe, ensuring fair treatment of workers, sustainable farming practices, and community investment. They discuss the intricacies of the coffee industry, the predatory practices it often harbors, and the efforts needed to navigate the enormously complex supply chain. They aim to shift their coffee supply to 100% farm-direct by 2028, aiming to support people in building a life they love, while also preserving the planet. They believe consumers could empower such change if educated about the impacts of their coffee choices.
00:00 Introduction to the Restaurant Technology Guys Podcast
00:31 Guest Introduction: Michelle and Robert Fish
01:08 The Journey of Biggby Coffee
01:25 The Threats to Coffee Production
02:28 The Creation of One Big Island in Space
02:49 The Direct Trade Model and its Impact
04:20 The Importance of Ethical Farming Practices
04:50 The Global Reach of Coffee Production
05:24 The History and Atmosphere of Biggby Coffee Cafes
08:28 The Inception of One Big Island in Space
08:47 The Importance of Core Values in Business
13:04 The Reality of Coffee Production
25:10 The Future of One Big Island in Space
29:42 Conclusion and How to Support the Mission

Best Served Podcast Apr 10, 2023

Show notes

Jensen Cummings, aka CHIEF WHY OFFICER @ BEST SERVED CREATIVE

Jensen Cummings is a fifth-generation Chef and Restauranteur based in Denver, CO. He began his career at 17 years old as a dishwasher. He spent the last twenty-plus years working across the industry from cook to server to bartender, Cicerone, Fermentationist, General Manager, Owner, Consultant, Podcast Host. Now, Cummings is innovating F&B models with his three hospitality focused businesses, media and marketing agency, Best Served Creative, new restaurant opening firm, Angry Olive Consulting, event production company, Fortune Cookie Concepts.

Websites:

Best Served Podcast

Best Served Creative

Social:

Facebook -

@Jensen Cummings

@Best Served Podcast

@Restaurant Idea Factory

Instagram -

@ChefJensenCummings

@BestServedPodcast

@RestaurantIdeaFactory

Tik Tok -

@JensenCummings

@ChefJensenCummings

@BestServedPodcast

@RestaurantIdeaFactory

LinkedIn -

@Jensen Cummings

@Best Served Creative

@Restaurant Idea Factory

YouTube -

Best Served Podcast

@Restaurant Idea Factory

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