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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters… Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Latest Episodes:

Revolutionizing Franchise Management with Erin Hooper from Franchise Systems AI Sep 01, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Erin Hooper, head of Sales and Customer Success for Franchise Systems AI. They discuss the innovative end-to-end franchising system that Erin and her team have developed to streamline processes for franchisors and franchisees. Aaron shares insights about the platform's customizable marketing campaigns, sales applicant portals, project management for site selection, vendor integration, and ongoing location management. Jeremy highlights the uniqueness of Franchise Systems AI in consolidating multiple systems into one platform, addressing common pain points in franchising. This episode is packed with valuable information for anyone involved in franchising, offering a comprehensive look at how technology can enhance operational efficiency and overall success.

00:00 Franchise System

00:14 Introduction and Guest Introduction

01:55 Erin's Background in Hospitality and Franchising

02:58 Overview of Franchise Systems AI

04:40 Marketing and Sales Process for Franchises

05:53 Customizable Applicant Portal

13:00 Onboarding and Training for Franchisees

14:44 Site Selection and Vendor Integration

20:10 Challenges in Project Management

20:27 Integrating Vendors into the Platform

21:12 Ensuring Franchisee Compliance

22:29 Post-Opening Support for Franchisees

23:59 Operational Management Tools

24:37 Marketing and AI Integration

26:36 Audit and Training Systems

28:29 Sales and Labor Analysis

29:58 The Unique Value of Franchise Systems

32:07 Pepper Lunch as the Alpha Brand

35:40 Engaging with Franchise Systems

36:50 Final Thoughts and Surprises

Innovating the Pizza Dining Experience: A Conversation with Mellow Mushroom's Technology Leader Jun 23, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian, Chief Revenue Officer for CBS Northstar, interviews Ahsan from Mellow Mushroom. They discuss the unique aspects of Mellow Mushroom, a casual dining brand based in Atlanta that offers a distinct spin on pizza. Jeremy shares his love for the brand, and they delve into topics around restaurant industry success, choosing technology partners, and competing both digitally and in-restaurant as they approach 2025. Ahsan shares his atypical journey from management consulting to his current role, highlighting his focus on customer and employee experience, the importance of technology and data, and the brand's response to digital transformation accelerated by COVID-19. The episode also explores Mellow Mushroom’s efforts in franchise development, menu innovation, maintaining a balance between in-dining and off-premise services, and creating a cohesive brand experience.

00:00 Mellow Mushroom

00:14 Introduction to the Episode

01:09 Guest Introduction and Background

01:45 Journey to Mellow Mushroom

03:54 Role and Responsibilities at Mellow Mushroom

04:46 Brand Evolution and Refresh

05:35 Core Values and Guest Experience

14:42 Digital Transformation and Challenges

21:01 The Goldilocks Zone of Pizza

21:23 Enhancing Off-Premise Experience

21:51 Profitability and Food Quality Challenges

23:21 Innovative Menu Offerings

23:59 Unique Flavor Profiles and LTOs

30:06 Local Favorites and Customization

32:32 Franchising Opportunities and Expansion

35:40 Conclusion and Final Thoughts

Unlocking Restaurant Success with Seth Temko: Innovations, Strategy, and Market Penetration Insights Mar 24, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by hospitality tech veteran Seth Temko of Full On Strategy. Seth shares insights from his 25 years in the industry, discussing his various roles in pioneering restaurant tech initiatives and innovations. They delve into Seth's newest venture, Full On Strategy, a consultancy aimed at helping restaurant and tech companies implement effective go-to-market strategies. The episode explores the importance of awareness, education, and touchpoints in marketing, how to identify and address early signs of unmet forecasts, and strategic advice for scaling a business successfully. Seth and Jeremy also emphasize the role of emotional selling and the necessity of data-informed marketing. A valuable listen for anyone seeking to understand the dynamics of successful restaurant tech implementations and business growth. For more details visit fullonstrategy.com or connect with Seth on LinkedIn.

00:00 Audio Full On Strategy

00:58 Introduction and Guest Background

01:37 Early Career in Hospitality Tech

02:44 Innovations and Missed Opportunities

04:09 Career Transitions and New Ventures

05:50 Founding Full On Strategy

06:57 Consulting Services and Approach

11:09 Marketing Challenges in Restaurant Tech

19:24 Understanding Buyer Psychology

21:29 The Importance of Doing the Right Thing in Marketing

22:55 Understanding Marketing Attribution and Data Points

27:00 Challenges and Strategies in Marketing Alignment

33:28 The Role of Marketing in Hyper Growth

38:20 Engaging with Full On Strategy

Maximizing Kitchen Efficiency with QSR Automations' Brian Wayne Dec 30, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian is joined by Brian Wayne, VP of Customer Success at QSR Automations. They discuss how QSR Automations' technology solutions, such as the ConnectSmart kitchen display system and front desk software, enhance kitchen efficiency and guest experience. Brian shares insights into his journey with QSR Automations, the evolution of their products, and the importance of data in improving restaurant operations. The conversation highlights the benefits of transitioning from kitchen printing to more sophisticated kitchen management systems, including improved food quality, reduced noise, and better guest communication. Brian also touches on the significance of real-time data, partnerships, and predictive analytics in the future of restaurant technology.
00:00 QSR Automations
00:39 Introduction and Guest Introduction
01:03 Brian's Journey with QSR Automations
02:55 What is QSR Automations?
05:25 The Evolution of Kitchen Display Systems
12:03 Real-Time Data and Guest Communication
19:30 Front Desk Software and Integration
26:11 The Future of Restaurant Technology
29:48 Touchscreens vs. Bump Bars in Kitchens
32:37 Conclusion and How to Engage with QSR

Unlocking First-Party Delivery with Uber Direct: A Deep Dive with Brandi Villareal Dec 09, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian is joined by Brandi Villareal, head of Uber Direct's online food delivery for the U.S. and Canada. They explore the advantages of Uber Direct's first-party delivery solution, which allows restaurant brands to maintain control over customer data and enhance customer loyalty, unlike third-party marketplaces. Brandi shares her extensive background in the food and beverage industry, including technology and operations, and provides insights on how Uber Direct can help restaurants of all sizes easily integrate delivery services through APIs, partnerships with point of sale systems, and other technology providers. The discussion also touches on the benefits of hybrid delivery models and the growing importance of digital sales for restaurant success. Featured case studies, such as the Salad House, demonstrate significant growth and enhanced customer experiences through Uber Direct.
00:00 Audio Uber Direct
01:06 Introduction and Guest Welcome
01:27 Brandi Villareal's Background
02:18 Overview of Uber Direct
04:25 Benefits of Uber Direct for Restaurants
10:40 Success Stories and Case Studies
21:12 Hybrid Delivery Models
27:24 Getting Started with Uber Direct
29:46 Future of Uber Direct and Conclusion

Enhancing Restaurant Order Pickups with Apex Automated Lockers Aug 12, 2024

Show notes

In this episode of the Restaurant Technology Guys Podcast, the host interviews Ashley McNamara, VP of Marketing at Apex Order Pickup Solutions. They discuss the efficiency and security of Apex's automated locker systems designed for restaurant order pick-ups. Ashley explains how these lockers streamline the order retrieval process, improve data visibility, and enhance customer and staff experiences. Topics include the comparison with traditional shelves, the role of geo-fencing, and the impact of integrated digital ordering systems. They also touch upon the benefits for third-party delivery drivers and the flexibility of the locker system in various restaurant settings.
00:00 Introduction and Guest Welcome
00:10 Meet Ashley from Apex
00:34 Apex Order Pickup Solutions Overview
01:24 Challenges with Traditional Pickup Methods
02:50 Automated Locker Solutions
03:47 Sponsor Message
04:12 Enhancing Customer Experience with Technology
05:55 Food Quality and Safety
08:36 Smart Solutions and Geofencing
15:56 Handling Large Orders and Special Cases
18:37 Third-Party Delivery Integration
21:13 Implementation and Space Requirements
25:53 Integration with Existing Systems
30:24 Conclusion and Contact Information

Elevating the Burger Experience with Tech and Teamwork: A Chat with Patric from Bobby's Burgers Jun 10, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, the host interviews Patric, the vice president of operations for Bobby's Burgers by Bobby Flay. Patric shares insights into his extensive background in the restaurant industry, including his experiences before joining Bobby's Burgers, like working with Cold Stone Creamery and a significant sushi brand. The discussion delves deep into how Bobby's Burgers leverages technology to ensure recipe consistency, enhance kitchen efficiency, and improve customer service, particularly highlighting their use of clamshell grills for perfect burger cooking and kitchen technology for order accuracy. Patric also touches on the brand's growth strategy, franchise opportunities, and the critical role of selecting the right technology and partnerships to support their vision. The episode concludes with a discussion on the importance of enhancing the guest experience through technology, including off-premise dining solutions and future plans for Bobby's Burgers expansion and franchising opportunities.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:14 Introducing Patric from Bobby's Burgers
01:02 Patric's Journey in the Restaurant Industry
02:26 The Concept Behind Bobby's Burgers
04:56 Leveraging Kitchen Technology for Quality and Efficiency
07:30 Exploring the Impact of Technology on Franchise Consistency
18:08 The Evolution of Off-Premise Dining and Packaging Innovations
25:04 Embracing AI for Enhanced Customer Experience
30:57 Future Plans and Franchise Opportunities with Bobby's Burgers
35:50 How to Learn More About Bobby's Burgers Franchising

Exploring the World of Ghost Kitchens with Wesley Li May 27, 2024

Show notes

This podcast episode from the 'Restaurant Technology Guys' features a conversation with Wesley, a restaurateur who operates exclusively out of a ghost kitchen space in partnership with Cloud Kitchens. Wesley shares insights on the unique challenges and advantages of running a delivery-only restaurant, the definition and operational intricacies of ghost kitchens, and the strategy behind focusing on Asian fusion cuisine. Discussions also delve into the technological aspects and customer experience enhancements facilitated by Cloud Kitchens, alongside Wesley's vision for scaling and refining his delivery-only business model. Key highlights include the iterative process of menu development, maintaining a crisp product upon delivery, and strategies for customer retention and satisfaction.
00:00 Welcome and Introduction to the Podcast
00:18 Meet Wesley: The Ghost Kitchen Innovator
00:59 Exploring the Ghost Kitchen Concept
02:52 The Culinary Journey: Asian Fusion in a Ghost Kitchen
04:03 The Strategy Behind Delivery-Only Services
11:02 Expanding Within the Cloud Kitchen Model
17:34 Tech and Operations in a Cloud Kitchen
22:30 Creating a Memorable Food Experience
26:12 Customer Engagement and Feedback
31:03 Discovering Cloud Kitchens and Wesley's Brands

Transforming Restaurant Supply Chain with Choco: Innovations in Ordering and Reducing Food Waste May 20, 2024

Show notes

This episode of the Restaurant Technology Guys podcast features Georgie Thomas, the general manager for Choco in the U.S., who discusses the transition from DoorDash to Choco and the innovations behind Choco's platform. Choco aims to streamline the restaurant supply chain process by facilitating easier ordering from restaurants to their food suppliers and reducing food waste by addressing inefficiencies in order placement and delivery. Thomas highlights Choco AI's role in converting manual orders into digital, enhancing supplier operations, and future aspirations for predictive ordering to further alleviate waste and inefficiencies. The podcast also touches on the importance of data in optimizing the restaurant supply chain and the foundational goals of Choco in tackling food waste and climate change. Listeners can learn about Choco's operational model, benefits for both suppliers and restaurants, and the company's focus on both sectors to drive the industry's future.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:32 Introducing Georgie Thomas from Choco
00:47 Georgie's Journey: From DoorDash to Choco
02:01 The Evolution of Food Delivery and Technology
03:40 Choco: Revolutionizing Restaurant Supply Ordering
20:49 The Impact of AI and Future Innovations at Choco
31:47 Exploring Choco's Origins and Mission
33:12 Closing Thoughts and Contact Information

Innovations Unveiled at the National Restaurant Association Show 2024 Apr 24, 2024

Show notes

Innovations Unveiled at the National Restaurant Association Show 2024
This episode of the Restaurant Technology Guys Podcast features Lisa Malikow, overseer of the National Restaurant Association Show, the largest food service event in the Western Hemisphere. Lisa discusses the event's scope, including its coverage of 900 product categories, the Kitchen Innovation awards, and exciting new products and technologies set to debut in 2024. Highlights include advancements in sustainability, remarkable kitchen equipment like the Chef Top with built-in AI, and innovations like the alpha cloud patty quality assistant. The show, scheduled for May 18-21 in Chicago, promises insights into back-of-house advancements, featuring educational sessions and a showroom of award-winning equipment. This episode emphasizes the importance of the show for anyone in the food service industry, from seeing cutting-edge tech to learning about sustainability practices and labor solutions.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:12 Introducing Lisa Malikow and the National Restaurant Association Show
02:37 Exploring the Kitchen Innovation Awards
05:30 Deep Dive into Award-Winning Innovations
07:03 Sustainability and Innovation in the Restaurant Industry
29:45 The Future of Restaurant Technology and How to Get Involved
33:41 Closing Remarks and Show Details

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