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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Podcasters… Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com

Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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Latest Episodes:

Boosting Restaurant Engagement with CaptiveWiFi: An Interview with Founder Adam Jul 28, 2025

Show notes

In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam explains how their platform creates a seamless customer experience through beautifully designed splash pages, efficient data capture, and intelligent loyalty integration. The episode also covers security measures, feedback collection, and the importance of leveraging guest data to create personalized and valuable interactions. Adam emphasizes the importance of a cohesive customer journey and shares insights on how businesses can make the most of their WiFi to drive customer engagement and retention.

00:00 CaptiveWifi

01:10 Introduction to Today's Episode

01:32 Meet Adam: Founder of CaptiveWiFi

02:44 The Problem with Traditional WiFi Systems

03:59 CaptiveWiFi's Innovative Solutions

07:27 Importance of Capturing Guest Data

10:55 Enhancing Guest Experience with WiFi

14:28 Managing WiFi Infrastructure and Security

15:59 Touchless Loyalty and Future Innovations

23:26 Innovative Customer Tracking Solutions

24:15 Maximizing Footfall Data

25:04 Optimizing Store Layout and Staffing

26:43 Advanced Kiosk Analytics

29:51 Integrating WiFi and Reservation Data

35:42 Enhancing Customer Feedback Systems

39:19 Agile Solutions for Businesses

40:50 Conclusion and Contact Information

Navigating Uncertainty in Hospitality: Insights from Leadership Coach Matt Rolfe Jul 03, 2025

Show notes

In this episode, hospitality leadership coach Matt Rolfe discusses the challenges faced by the industry, particularly surrounding the alignment of strategy and execution. He emphasizes the importance of co-creating strategies with operational teams and understanding guest experience to optimize average checks. Addressing the role of culture, resilience, and the need for clear, guest-focused strategies, Rolfe provides actionable insights for restaurant operators to navigate turbulent times and achieve sustainable success.

00:00 Introduction and Meet Matt Rolfe

00:05 Matt's Background and Approach to Leadership

00:21 Creating and Executing Strategies

02:02 The Importance of Culture in Strategy

03:07 Facing Uncertainty and Building Resilience

05:05 Focusing on Guest Experience

06:21 Tailoring Service to Different Guest Types

07:06 Getting in Touch with Matt Rolfe

07:33 Conclusion and Final Thoughts

Digital Marketing Evolution and Empowering Women in the Restaurant Industry with Erin Levzow Jun 19, 2025

Show notes

In this episode, host Eric interviews Erin Levzow, a versatile consultant with extensive experience in digital marketing for various industries, including technology, retail, and hospitality. They discuss the evolution of marketing from traditional to digital, the importance of data analytics, and effective strategies for managing both online and offline retail environments. Erin also shares insights into overcoming common marketing challenges like tech consolidation and maintaining brand identity. Additionally, Erin introduces her podcast, 'Bite Size and Bossy,' aimed at empowering women in the restaurant industry, emphasizing the need for women to actively seek opportunities and share their stories.

00:00 Introduction and Guest Welcome

00:13 Erin Levzow's Background and Experience

00:44 Modern Marketing Challenges and Strategies

01:48 Digital Transformation in Restaurants

02:13 Offline Retail Tactics and Data Utilization

03:43 Navigating Market Uncertainty

06:22 Engaging with Erin for Marketing Solutions

07:43 Promoting the 'Bite Size and Bossy' Podcast

10:24 Conclusion and Final Thoughts

RLC Talks - California Fish Grill: High-Quality Seafood at an Affordable Price May 15, 2025

Show notes

In this episode, Paul Potvin, Chief Financial Officer of California Fish Grill, introduces himself and discusses the seafood chain’s mission, expansion plans, and innovative strategies. He elaborates on the company's focus on providing high-quality, sustainable seafood at affordable prices in a fast casual setting. Paul highlights how technology, such as digital menu boards and self-service kiosks, has transformed operations and enhanced customer experience, especially during the pandemic. He also shares insights on managing supply chain challenges and maintaining value for customers. The discussion ends with Paul's personal menu recommendations for new guests.

00:00 Introduction to Paul Potvin and California Fish Grill

00:20 Expansion Plans and Market Strategy

00:47 Brand Mission and Vision

01:19 Value and Innovation in Seafood

03:09 Digital Transformation and Kiosk Implementation

07:38 Impact of Digital Menu Boards

11:30 Paul's Recommendations and Conclusion

Revolutionizing Beverage Service: Rishabh's Game-Changing Beverage Dispensing System Jan 13, 2025

Show notes

In this episode of the Restaurant Technology Guys Podcast, host Jeremy Julian talks with Rishabh, a serial entrepreneur aiming to transform the beverage industry with his innovative startup, Sidework. The discussion delves into the current challenges faced by the beverage sector, especially in coffee shops and bars dealing with complex drink orders. Rishabh explains how Sidework's agnostic ingredient dispensing system simplifies and speeds up the preparation process, improves accuracy, and enhances both barista and customer experiences. The episode also explores the broader potential of this technology in various settings, including under-invested aspects of the restaurant industry and non-traditional locations. The conversation underscores the immense opportunity for beverage-focused technology to significantly boost margins and operational efficiency.
00:00 Sidework
00:56 Introduction and Episode Overview
01:19 Guest Introduction: Rishabh Background
02:48 Introducing Sidework: Revolutionizing Beverage Dispensing
04:14 Challenges and Opportunities in Restaurant Technology
11:27 The Evolution of Beverage Complexity
17:24 How Sidework Enhances Efficiency
22:39 Addressing Concerns About Automation
27:35 Expanding Beverage Menus and Non-Traditional Environments
36:20 Conclusion and Contact Information

Overcoming Adversity and Finding Purpose: A Conversation with Keith Sampson Oct 28, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, co-host Jeremy interviews serial entrepreneur Keith Sampson, who shares his journey through the payments and fintech industry influenced by personal challenges such as his father's battle with Lou Gehrig's disease. Keith discusses his 'grow through it' mindset and passion for helping others achieve their potential, highlighting five key characteristics for growth: continuous learning, gratitude, resilience, humility, and confidence. The conversation delves into overcoming imposter syndrome, the importance of finding one’s ‘why,’ and the power of positive influences and consistency. With a special focus on embracing vulnerability and finding meaning beyond financial success, Keith reflects on impactful moments, including hosting a virtual sales conference during the COVID-19 pandemic. The episode concludes with insights on maintaining low expectations and Arthur Brooks' pillars of happiness: family, friends, faith, and meaningful work. Keith encourages listeners to contribute positively, find their medium of expression, and connect with him on LinkedIn, Instagram, and his website.
00:00 Introduction and Guest Background
00:39 Keith's Professional Journey
02:19 Personal Growth and Resilience
13:17 The Power of Influence and Legacy
17:42 Weekly Video Journey and Future Goals
18:14 The Origin of Consistent Content Creation
19:05 Overcoming the Fear of Sharing
22:02 The Journey to Public Speaking
27:45 Virtual Events and Their Impact
29:19 Encouragement to Share Your Unique Gifts
34:13 Connecting with Keith Sampson

Enhancing Restaurant Security and Omni-Channel Experience with VGS Jul 29, 2024

Show notes

In this episode of the Restaurant Technology Guys Podcast, Jeremy interviews Travis, an expert in credit card security and tokenization, from VGS (Very Good Security). They discuss the importance of security in the restaurant industry, the role of tokenization in ensuring PCI compliance, and the benefits of owning customer payment data. Travis shares insights on how VGS helps restaurants and other merchants improve their security and customer experience by protecting sensitive data and enabling flexible payment processing. He also provides examples of successful implementations and the onboarding process for new clients. The episode highlights the growing need for advanced security solutions in the face of increasing data breaches and the importance of understanding customer data for targeted marketing.
00:00 Introduction and Welcome
00:20 Meet Travis: Background and Experience
02:51 Understanding VGS and Tokenization
04:07 Importance of Security in Payment Processing
05:08 Challenges and Solutions in PCI Compliance
08:11 Enhancing Customer Experience with Tokenization
15:23 Portability and Flexibility of Tokenized Data
23:22 Customer Success Stories
26:57 Onboarding and Implementation with VGS
29:58 Conclusion and Final Thoughts

Unveiling Dynamic Pricing and Analytics in Restaurant Tech with Mike Jun 17, 2024

Show notes

In this episode of the Restaurant Technology Guys Podcast, the hosts dive into a compelling discussion with Mike, a veteran in the field of restaurant technology with over 25 years of experience. Introduced by Tammy Billings, Mike shares his journey from restaurant operations to mastering the quantitative aspects of pricing, analytics, and data during a time when the concept was still novel. He delves into his early work with McDonald's and his ventures into data-driven businesses during the financial collapse, focusing on leveraging AWS cloud technologies. Mike introduces his latest venture, SignalFlare, and the advanced methodologies they use to analyze consumer behavior and pricing dynamics. They explore the impact of COVID-19 on demand patterns, the importance of understanding the emotional connection consumers have with restaurants, and the future of dynamic pricing. Mike explains how SignalFlare helps both large chains and smaller operations make informed pricing decisions, driven by extensive data sets and machine learning. He emphasizes the incremental ROI and the evolving intelligence of these systems over time. The discussion concludes with insights on decision intelligence for the restaurant industry, urging operators to adopt advanced pricing methodologies to stay competitive.
00:00 Welcome to the Restaurant Technology Guys Podcast
00:19 Introducing Mike and His Journey in Restaurant Tech
00:32 The Evolution of Restaurant Data Analytics
01:59 Launching a New Venture Amidst Financial Collapse
03:59 Rethinking Data Analysis Post-COVID
06:15 The Power of Modern Data Sets in Restaurant Pricing
08:55 Making Data-Driven Decisions Accessible to All Restaurants
10:43 The Importance of Context in Data Analysis
12:18 Understanding Customer Behavior Beyond Price Elasticity
26:15 Introducing SignalFlare: A Decision Intelligence Tool for Operators
31:22 The Future of Pricing and Menu Management in Restaurants
38:45 Why Embracing Data-Driven Decisions is Crucial for Restaurants

The importance of Wowing Customers: a chat with Lucas Judice from Freatz.com Jun 03, 2024

Show notes

In this episode of the Restaurant Technology Guys podcast, the host welcomes Lucas Judice, the founder of Freet, a technology company focusing on improving customer experience through a deep understanding of consumer behavior. Originally from Brazil and a former lawyer, Lucas transitioned into technology and entrepreneurship after moving to the U.S. to pursue a master's degree. Freatz stands out by offering a unique method of collecting and analyzing consumer feedback at no net cost to restaurants, using AI to delve into consumer perceptions and behaviors. Lucas explains how Freatz incentivizes customers to provide feedback, leading to actionable insights for restaurants. Success stories are shared, highlighting Freatz impact on enhancing the dining experience and increasing sales by attentive adjustments based on consumer feedback. Freatz approach not only aids in operational improvements but also helps in identifying hidden opportunities for revenue growth. For restaurant operators and owners interested in elevating their customer experience and understanding the 'wow' factor through AI-driven insights, Freatz offers a promising solution.
00:00 Welcome and Introduction to the Guest
00:41 Lucas's Journey from Brazil to Tech Entrepreneur
02:01 The Birth and Mission of Freatz
06:03 Deep Dive into Freatz: Concept and Impact
09:19 Challenges and Solutions in Restaurant Feedback
14:28 Consumer Experience with Freatz
19:02 The Restaurant's Perspective: Utilizing Data for Growth
23:15 Leveraging AI for Enhanced Consumer Insights
31:50 Success Stories and the Freets Model Explained
35:59 How to Connect with Freets and Closing Thoughts

Promoting Sustainability in Restaurants Through Innovative Technologies Apr 29, 2024

Show notes

Promoting Sustainability in Restaurants Through Innovative Technologies
This episode of the Restaurant Technology Guys podcast features Diana from Restaurant Technologies Inc., where she serves as the general counsel and oversees the company's environmental, social, and governance initiatives, focusing on sustainability. She discusses the origins and mission of Restaurant Technologies Inc., distinguished from the podcast itself despite name similarities, and highlights their main products: the Total Oil Management system and the AutoMist system. These innovations aim to automate kitchen operations, improve safety, and significantly contribute to environmental sustainability by recycling used cooking oil into biodiesel and reducing waste. Diana emphasizes the substantial environmental impact of their services, including significant reductions in landfill waste, emissions, and resource consumption. The podcast touches on future goals for increased sustainability and how restaurants can engage with their technology to reduce operating costs while contributing to a healthier planet.
00:00 Welcome and Introduction to the Guest
00:29 Getting to Know Diana: From New Jersey to Restaurant Technologies
01:46 Exploring Restaurant Technologies Inc.'s Innovative Solutions
04:22 The Sustainability Journey: Transforming Used Cooking Oil
10:51 Impressive Sustainability Achievements and Future Goals
19:49 How Restaurants Can Join the Sustainability Movement
22:18 Closing Thoughts and Gratitude

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