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    Business

    The Product Experience: a Mind the Product podcast

    The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

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    Copyright: © 2022 The Product Experience

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    Latest Episodes:
    How to estimate responsibly in product - Neil Vass (Engineering Manager, The Co-op, BBC) Jun 26, 2024
    Show notes

    Listen to our conversation with Neil Vass, Engineering Manager at Co-op. We unravel the intricacies of making estimations in product and discuss the fine balance between setting attainable goals and avoiding undue stress on your team.
    In our discussion, we address the common pitfalls in estimation, from the pressure to deliver overly optimistic figures to the misuse of estimates as bargaining chips rather than planning tools.
    Featured Links: Follow Neil on LinkedIn | Neil's website | Neil's 'Minimum Viable Estimation - Part 4' feature | Neil's 'Minimum Viable Estimation - Part 5' feature | 'Estimating Complexity' - Liz Keogh episode on The Product Experience | Buy 'How to Measure Anything: Finding the Value of Intangibles in Business' book by Douglas W. Hubbard

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Product pitfalls: how to avoid them - David Pereira (CEO, CPO, omoqo GmbH) Jun 19, 2024
    Show notes

    What are the common pitfalls that product teams face? Join us this week on the podcast for a discussion with David Pereira, CEO and CPO of omoqo GmbH, as he shares his unique insights into building an effective product strategy and avoiding common traps that product-led organisations face.
    Featured Links: Follow David on LinkedIn | David's website | Buy David's book 'Untrapping Product Teams' | Omoqo

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    The illusion of quick fixes in organisational change - Steve Hearsum (Consultant, Author) Jun 12, 2024
    Show notes

    Can organisational change truly rely on quick fixes, or are we missing the bigger picture? Join our engaging discussion with Steve Hearsum, Author of "No Silver Bullet: Bursting the Bubble of the Organizational Quick Fix." Steve shares his journey into the field and reveals the flawed belief in miracle solutions for complex challenges. We tackle the often-overlooked challenges faced by product managers who are expected to perform at senior leadership levels without adequate support.
    Featured Links: Follow Steve on LinkedIn | Buy Steve's book 'No Silver Bullet: Bursting the Bubble of the Organisational Quick Fix' | Edge + Stretch | 'The Life Cycle of a Silver Bullet' piece at What's the PONT Blog

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    The evolution of product management - Graeme Stuart (Head of Product, Aflac) Jun 05, 2024
    Show notes

    Is the traditional view of product management losing its relevance in today's global landscape? Join us as we chat with Graeme Stuart, Head of Product at Aflac Northern Ireland and Co-founder of ProductTank Belfast, about his rich, two-decade-long journey through the evolving world of product management.
    Featured Links: Follow Graeme on LinkedIn | Deep Labs | Dovetail | John Cutler feature on The North Star Framework | 'Testing Business Ideas' - David Bland episode on The Product Experience

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    What organisations get wrong about market expansion - Chui Chui Tan (Growth and Strategy expert) May 29, 2024
    Show notes

    Join us on this week's podcast as we explore international product growth with Chui Chui Tan of Beyō Global, an expert in culturalisation. Discover how she helps businesses thrive in new markets by understanding cultural nuances and values. From her user experience roots to her role as a global consultant, Chui Chui highlights the importance of cultural intelligence in product development and international strategy, offering tips even small enterprises can use for growth.
    Featured Links: Follow Chui Chui on LinkedIn | Beyō Global| Buy Chui Chui's book 'Research for Global Growth - Strategies and Guidelines for Cross-Cultural Insights'

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Navigating AI bias: Insights and strategies - John Haggerty (Founder, The PM Insider) May 22, 2024
    Show notes

    Discover the intricacies of bias in generative AI in product management with John Haggerty, Founder of The PM Insider. In this week's episode, John unveils the layered complexities of AI innovation, navigating the ethical realm of the AI revolution reshaping businesses.
    Featured Links: Follow John on LinkedIn | The PM Insider | IBM AI Fairness 360 | Google's 'What If' AI Tool | Aequitas Bias and Fairness Toolkit | Deon Ethics Checklist | Kaggle | Perplexity AI | Midjourney

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Navigating the shift from engineering to product - Anuja More (Product Lead, Meta, Whatsapp) at Meta May 15, 2024
    Show notes

    Join our conversation with Anuja More, Product Lead at Meta. We delve into the lessons she learned while transitioning from engineering to product management. In our discussion, Anuja unveils the change required to switch from a mindset fixated on technical hurdles to one adept at unravelling customer needs, underscoring the vitality of curiosity and problem-solving along the way.
    Featured Links: Follow Anuja on LinkedIn and Instagram | Meta | 'How I Moved from Engineering into Product Management' feature by Victor Kosonen at Mind The Product

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer) May 08, 2024
    Show notes

    Join our conversation with Atif Faruiqui, Director of Developer Products and Platforms at Pfizer, as he illuminates the path the pharmaceutical colossus took towards a product-focused approach. He takes us behind the scenes of Pfizer's strategic pivot, highlighting the signals that spurred the company's leadership to champion a customer-centric approach.
    Featured Links: Follow Atif on LinkedIn | Pfizer | 'What's a Proof of Concept? The Complete Beginner's Guide' feature at Career Foundry | 'The Rising Importance of Product Managers in Digital Transformation' piece at Emergn

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Getting real with jobs to be done – Bob Moesta (President, CEO, The ReWired Group) May 01, 2024
    Show notes

    We've all heard about the Jobs to Be Done framework - but do you know how to really make the most of it? We went straight to the source - Bob Moesta, who developed the approach alongside Harvard Business School's Clayton Christensen - to really get into the approach.
    In this episode, we cover:

    • How to get started with JTBD - and what to do after you've conducted a bunch of interviews.
    • Case studies, including SAAS, candy bars, and selling houses.
    • When not to use the approach
    • And the mistakes that most people make.


    Featured Links: Follow Bob on LinkedIn | The Re-Wired Group | Jobs To Be Done website | Buy the'Never Split The Difference' book by Chris Voss and Tahl Raz | Buy the 'Job Moves' book by Ethan Bernstein, Michael B. Horn and Bob Moesta

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

    Rerun: Your first 90 days in product – Leah Tharin on The Product Experience Apr 24, 2024
    Show notes

    If you’re starting a new role in product at whatever level, it can sometimes be difficult to get started, especially if you’re chucked in the deep end. In this week’s podcast episode, we speak with Leah Tharin, currently the Chief Product and Growth Officer at gotphotocom. She provides some insights on your first 90 days in a new product role, challenges the conventional wisdom of the 30, 60, 90-day plan, and goes into the best ways to gain trust from your new team.

    Featured Links: Follow Leah on LinkedIn and Twitter | Leah’s website | Leah’s ‘Productea with Leah’ podcast | ‘The Shit Sandwich and Other Terrible Ways to Give Feedback’ piece at I Done This Blog

    We're refreshing The Product Experience and want your input. Take our two-minute survey and help shape where the show goes next!

    Our Hosts
    Lily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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