The Nifty Thrifty Dentists

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**The Nifty Thrifty Dentists**

**The Nifty Thrifty Dentists Podcast** is proudly hosted by Dr. Glenn Vo, a USA Today and Wall Street Journal Best Selling author, renowned industry connector, and dynamic dental speaker. As the founder of the influential Nifty Thrifty Dentist Facebook group and Dental Lifestyles Magazine, Dr. Vo is committed to elevating the dental profession. In addition to leading a thriving dental practice in Denton, TX, he uses this platform to illuminate the compelling stories of dental professionals and companies that are making a difference in the industry. Each episode not only offers insights and inspiration but also provides exclusive discounts on top-tier products and courses, making this podcast an invaluable resource for dental practitioners dedicated to excellence.

Latest Episodes:

How to Build Trust with Your Patients & Boost Case Acceptance Jun 08, 2022

Show notes

SHOW NOTES:

A few months ago, Dr. Glenn Vo had Dustin Johnson, Director of Engineering at SOTA Imaging, and Albert Kim, SOTA’s VP of Sales & Marketing, on to talk all about recent dental questions.
Back then, Albert and Dustin were new to the group. But, since, SOTA Imaging has emerged as a champion for our community. Albert has appeared on numerous episodes by now, gaining a reputation and becoming beloved by the Nifty Thrifty community.
This week, Glenn was happy to have Albert on again for another episode of the Nifty Thrifty podcast. And while many of you may fondly recognize Albert’s face, someone less familiar to the group joined him: Dr. Barry Bartuisak, you may have seen him speaking elsewhere. Barry is a renowned speaker and practicing dentist.
Glenn was happy to have Barry on to talk about building trust with your patients as well as boosting case acceptance—something he believes every dentist could benefit from.
To Barry, boosting your case acceptance is “all about relationships”—whether that’s in the office or outside of it. Establish trust. From there, boosting case acceptance rates becomes easier than ever.
Barry thinks many dentists struggle with case acceptance because of a lapse in education. When dentists come out of dental school, we’re 100% trained to be dentists but—in most instances—we’re 0% trained to be small business people.
To Barry, what gets measured gets managed. That’s why he tracks his case acceptance rates every day, working to make any pivots to increase his already incredible case acceptance rates.
That said, Barry’s role in the case presentation process is very minimal. He’s mastered the art of getting patients to trust him, meaning they don’t need to be “persuaded.”
There’s a reason Albert hopped onto this week’s episode, and it has to do with the fact that a high-quality camera can do wonders for your case acceptance rates. That’s why Barry and Albert’s team over at SOTA Imaging have partnered up for this week’s Nifty Deal.
With the production of SOTA’s proprietary cameras such as the Claris i310, one of the first USB intraoral cameras on the market, and the award-winning Claris i4D, SOTA has developed the technology—from optics to ergonomics—to provide dental practitioners with the most advanced intraoral camera to date: the Claris Intraoral Camera.
Since its early days, the Claris camera has come a long way. Recently, they’ve decked out their product line even further by adding an all-new all-aluminum model: the Claris i5HD Intraoral Camera.
If you aren’t familiar with the Claris camera, it’s a beaut with an adjustable focus that trumps its competition. There’s nothing cheap or plastic about it, with industrial-level technology that’ll last years and years to come.
In fact, the Claris camera can get you down to 2mm away from the surface of whatever you’re trying to take a picture of.
And let’s not forget about SOTA Imaging’s fully-integrated Clio Digital X-Ray sensors: the Clio Prime and Clio Pedo sensors. These puppies are produced in a foundry where they have to produce silicon wafers—they’re rare, with only so many in the world. And, to add a cherry on top, these sensors are upgraded versions of other high-end dental technology.
With such sophisticated technology, it should be no surprise that both of these sensors are equipped with next-gen CMOS fiber optic technology with Csl Scintillators.
Learn about:
What’s the national case acceptance average?
Hint: it’s about 35-40% (depending on who you ask).
Which case acceptance rates can Barry boast?
Hint: upward of 89-96%!
And more!
So, what’re you waiting for? You can find Albert in the Nifty Thrifty Facebook group. Even better, Barry provided his private cell phone number as well as his email. You can reach out to him at 724-255-1115 or drtuse@gmail.com.

NIFTY DEAL:

https://info.sotaimaging.com/niftythrifty
($2000 off Clio Prime/Pedo sensors)

Protecting Your Most Valuable Asset Jun 03, 2022

Show notes

SHOW NOTES:

The Nifty Thrifty community is full of awesome folks like yourself whose specialties lie in dentistry and bargain-hunting. That’s why Dr. Glenn Vo brought on a finance whizz who specializes in helping folks like us: Ross Brannon, CEO of Ross Brannon Financial Advisors.
Life happens, and the best of us know how often minor financial woes seem to pop up out of the blue. But every now and then, unfortunately, most of us will experience something financially draining (a life-altering disability, fatality, etc.). Worse, so many folks don’t have a plan in place in the case that financial disaster strikes. If that sounds like you, then Glenn wants you to meet Ross.
Wealth management is a can of worms for anyone to understand—dental professional or not—and folks can only ever learn the tip of the iceberg on their own. Practice owners have more numbers to account for than the majority of the workforce, too. This creates a recipe for undue stress, sleepless nights, and a newfound migraine problem.
If you’re like most people, you might think the gist of a financial advisor’s job is to manage money—and that’s not necessarily wrong. But Ross is a different breed whose niche lies in the healthcare community, and he’s particularly dedicated to dental financing.
A bit about Ross: after receiving a degree in finance, Ross initially entered the world of real estate. After slowly accruing rental properties (peaking with 44 rental properties in his portfolio), he naturally progressed into becoming a real estate agent.
One day, Ross received a call asking if I was interested in becoming a financial advisor. He had always been financially wired, often providing advice to his friends and family. It was a no-brainer for Ross, and he hasn’t looked back since.
Ross doesn’t believe in “general advice”—this means he customizes each of his client’s plans based on their lifestyle and personalized goals. He’s agnostic to the “strategy and the product” so long as his tailored financial plans meet the specific needs of his clients.
But, for Ross, a long-term plan isn’t sustainable no matter your needs or situation; Ross believes that financial success comes from a series of well-executed short-term plans. Life changes and you need to make constant pivots with your finances—something you can’t do if you set your sights too far upon the horizon line.
That said, Ros isn’t in it for a short-term relationship. He wants to understand each client’s long-term goals and life-long aims—working towards those objectives just requires one step at a time.
That’s why Ross works as a financial coach alongside his clients on a daily basis. He meets with them routinely, always fine-tuning their approach to ensure their strategies coincide with whatever is going on in their lives.

You can see if you and Ross are a good fit by giving him a free call at 850-566-7999.

NIFTY DEAL:

Complimentary Consultation

DRNA Generic Cartridges for Amalgam Separators May 23, 2022

Show notes

NOTES:

● Before Dr. Glenn Vo happily introduces our next guest for the Nifty Thrifty Podcast, let us ask you a question: How many times have you had to buy another kit to do Amalgam recycling in your practice?

● If you’re anything like Glenn, legislation has made things a hassle. When insurance companies want to take a slice of our pie, it’s a real bummer; oftentimes, we end up being taken advantage of.

● On one hand, it means we’re inhibited from serving our patients, improving their lives, and setting them up for success. On the other hand, we’re hurting our good friend Mother Nature when we don't recycle.

● Being responsible for the environment shouldn’t be expensive, but it can cost an arm and a leg (and then some). That’s why Dave Picone and his teams over at DRNA are committed to helping folks like us save 50% off on our Amalgam recycling needs.

● Yup, you read that right! Glenn was happy to introduce Dave Picone, VP of Sales from Dental Recycling on North America (DRNA), for those reasons and more. Not only is Dave easy to work with, but he’s got a lot of good news to share with our community.

● DRNA has been around for over 20 years and has helped many members save money over the Solmetex recycling cartridges.

● In Dave’s eyes, making sure you’re stocked up on Amalgam Separator cartridges shouldn’t cost a fortune. It also shouldn’t be difficult, which is why his team over at DRNA has created simplified tutorials on their website and assembled a specialized operations team who can walk you through the process of replacing your cartridges.

● In fact, Glenn thinks that’s one of the most important services provided by DRNA. Installation is rarely free for any product or service, but Dave and his team over at DRNA make things so simple that any dentist can save some mula by taking installation into their own hands.

● DRNA has its own Amalgam Separators—the BU-10 and BU10-30 Amalgam Separators—which are a little bit “different” than the name-brand Amalgam Separators out there. The BU10 Amalgam Separator is designed for practices with 1-8 chairs. The BU10-30 Amalgam Separator is designed for practices with 9-16 chairs. Each complies with all local, state, and federal regulations.

● Even better? If you don’t yet have a unit, just started your dental practice, or you're just tired of switching out cartridges all the time then you can switch to the BU-10 for free—so long as you oblige to a “service agreement. That means there’s an annual service that’ll be around $500 but, for the Nifty Thrifty community, it’s a price that is totally flexible.

○ Alternatively, you can choose to stick with your current model in lieu of the BU-10 and just purchase Amalgam Separator Cartridges from DRNA.

● Learn about:

○ How did Dave and Glenn meet?

○ And more!

● Tune in to watch Dave walk us through a presentation where he shares some data about the Amalgam Separator market, how DRNA is beating their competitors to save dentists money, what sort of products and/or services they’re offering, and more.

○ And don’t forget about the Nifty Deal!

NIFTY DEAL:

● Use discount code __ to get 20% off of any product you order from the DRNA website.

● $75 dollars off 2, $100 dollars of 3+

Dr. Travis Campbell: Dentist, Speaker, and Happy Carestack User. May 18, 2022

Show notes

NOTES:

● Many of you know Jim Gerson from CareStack—he’s an old friend to the Nifty Thrifty community and Dr. Glenn Vo himself. And while Glenn was ecstatic to have Jim on for another episode of the Nifty Thrifty podcast, he was just as pumped to host Dr. Travis Campbell (whom he deems the “Practice Whisperer”).

● Travis is a fellow user of Carestack, just like Glenn, and he wanted to vouch firsthand about his experiences with how other “Guerrilla” dental practice management software—Open Dental, Dentrix, etc.—proved lackluster.

● Switching to CareStack saved Travis’s tail and has set his team up for success, to say the least. He whole-heartedly believes that CareStack is a cut above the rest.

● First things, first, though: Glenn wanted to make sure everyone tuning in knows exactly what CareStack is all about. Not all of you are “old-timers” in our community, after all, and Jim could very well be a new face.

● In a nutshell, CareStack is an all-in-one cloud-based solution for dental practices. Their services include (but are not limited to):

o Managing Finances: streamline billing, collections, and profits to gain total visibility into your financial performance.

o Improving Patient Experience: personalize the patient experience and make every interaction between the patient and your practice easier than ever.

o Monitoring Key Performance Indicators: access, visualize and interpret your data in real-time and gain insights into your organization’s clinical, financial, and administrative performance.

o Growing and Scaling Profitably: as you add multiple locations, centralize your operations to decrease the overhead per office, improve the profitability of your group, and ensure consistency.

o CareStack Tutorial: receive education via CareStack University to learn how to use CareStack… Use their “sandbox” to simulate using CareStack without risking getting caught on your heels in a real-world scenario.

o CE for Increasing Practice Productivity: enjoy free CE and learn lessons about increasing practice productivity—from increasing case acceptance to implementing efficient scheduling and more.

o Customer Service: get constant access to assistance from CareStack experts.

● If we rewind the clock fifteen years, consumers had to use tons of different devices—a fax machine, a computer for email, a clunky piece of plastic for a cellphone call—but that’s not the case anymore: phones provide an all-in-one solution. Jim believes CareStack is to the dental industry as a phone is to the average consumer.

● All in all, tune into this week’s episode to listen to Travis and Jim talk about the specifics of how CareStack works and what Jim and his team have done for Travis’s practice.

● If you’re interested, send Jim a message in the Nifty Thrifty Dentists FB group or tag him in a post to schedule a demo. Or join the CareStack Champions FB group where you can get the latest deals, socialize with other clients, and more.

NIFTY DEAL:

● Just sign with Carestack and Jim will buy you both of Travis’s books if you!

How Certified Pre-Owned Imaging Technologies Boost Your Capabilities and Your Bottom Line. Apr 11, 2022

Show notes

NOTES:

You know me. I’m all about reputation. I keep things classy. I only drive certified pre-owned (mwahaha, tune in if you want funny). Joke is, I’m always gung-ho about saving my followers a quick buck and, more importantly, some stomach lining
You should know I only mess with the best of the best. That mentality is half the reason I’ve built this community: To surround myself with folks such as yourself. That said, I also live for helping folks like you meet people like Nate Hudson.
Does his name ring a bell? It should. Nate’s a greater champion to our community than many of us. And while tons of you are aware of the strides Nate’s making to help folks like us make it in this field, he has some news to share: Nate wants to let the Nifty Thrifty community in on some sweet deals for iTero and Medit Scanners.
For those who aren’t so savvy on the dudes over at Renew Digital, they’re a team of masterminds who are leaders in providing certified pre-owned panoramic X-ray and cone beam equipment to dentists and dental specialists across the United States. They offer a low, one-price guarantee that includes installation, training, and a comprehensive warranty.
Nate started his career in 2011 for Henry Schein Dental. He had the great fortune of becoming Rookie of the Year and swiftly rose to the number one rep in the country for the world's largest dental distributor.
Nate was in the business of focusing on practice philosophies to assist doctors in growing their take-home pay with the assistance of digital workflow efficiencies. That’s when, a few years later, he became a Regional Sales Manager for Bank of America Practice Solutions as the No. 1 dental startup lending institution in the United States.
Later, Nate went on to join the most elite force in CPO dental equipment under Renew Digital. He’s still continuing down the path of office automation, unique and cost-effective solutions while assisting doctors in growing their billable procedure portfolio.
Nate went into great detail as he walked us through a sleek website. During his tour, he was sure to provide some turnkey solutions in the realms of installation training, remote support, parts & labor, 3D imaging, schematics, electrical data backing, computer specs, and so much more.
Nate wants every Nifty Thrifty member to know he has your back. Renew Digital might be known for their supply of quality used equipment, but they also go above and beyond in caring for their valued clients by honoring those who honor them through perks like loyalty discounts.
Sound interesting? Then visit renewdigital.com/nifty-thrifty-dentists or call 888-246-5611 today.
Learn about:
What makes Renew Digital a cut above the rest—especially for startups—according to Glenn himself?
What’s a common problem with Intraoral Scanners these days, according to Nate?
How can Nate and his folks over at Renew Digital help you to get rid of your monthly fees?
What does it take to increase profitability via the intro of CBCT for more efficiency, lower overhead, and broadening of procedure codes?
How can Nate offer you a more affordable pathway into digital restorative workflow thanks to the introduction of iTero certified pre-owned program?
How can Renew Digital provide a new equipment experience while saving you thousands of dollars that can be dedicated to other practice areas?
Other vendors often leave the shipping and installation to you… How does Renew Digital take extra measures to ensure its technologies integrate with your current software?
What’s so great about iTero’s “replace not repair” warranty?
What does the technology at Renew Digital have to do with Isreal?
Hint: Take a deep breath, it’s just a matter of their supply chain.
And so much more!

Nifty Deal:

$500 off 2D, $1000 off 3D extraoral PLUS $500 of scanners!

Dr. Jessica Metcalfe - The Burnout Expert. Apr 07, 2022

Show notes

NOTES:

● The last time Dr. Glenn Vo had a chance to talk to Dr. Jessica Metcalfe, she was surrounded by people after winning the Dentistry’s Got Talent competition. Naturally, then, many of you might recognize her as a dental celebrity.

● Jessica is passionate about burnout, something every dental professional has felt at some point in their career. While most (if not all).

● As a fellow dentist, Jessica knows the struggles that as if you have it all together: dentists are meant to be very A-type, having gone through dental school, and “keep up the Joneses.”

● That’s why Jessica works with dentists and dental teams—both one-on-one and in groups—to be able to understand how burnout presents not just on a day-to-day basis but throughout the year.

● Every story has a beginning. Here’s how Jessica evolved from a young and eager doctor to the “Alchemist Dentist”.

○ Jessica knew she wanted to be a dentist since she was 14. Her aunt was a dentist as well, making it super easy for her to integrate into her office. Suddenly, tragedy hit Jessica from every angle. Jessica was diagnosed with a learning disability—specifically in reading comprehension at 20 years old.

○ Jessica thought dentistry was no longer on the table. She struggled with school, and, while she got the support that she needed, she never got true help for herself

○ Once she graduated, Jessica returned to Toronto and completed a hospital residency program, and fell in love with treating medically-compromised patients.

○ From there, Jessica applied for oral surgery for two years in a row to no avail. Suddenly, she received an email. From a hospital—a cancer center—reading through tears to see a full-time position offer..

○ Jessica migrated over to the cancer center, becoming their education director, she found there was an unspoken truth that no one is doing well.

○ At that time, Jessica was lecturing on treating cancer patients. Her patients had beaten cancer and effectively healed, but they were still dealing with the many side effects that came with treatment.

○ That was when Jessica hit her third burnout, getting swept up in that underlying tone of no one doing “well,” being diagnosed with depression and a generalized anxiety disorder. She was still very functional in completing the daily rituals—but she was basically a blob: she didn’t find joy in anything she was doing.

○ A few years later, Jessica felt ready to tell her story. Soon, she was messaged by fellow dental professionals who thought they were alone.

○ Many of them shared the same sentiment of fearing that they were wishing their years away. They felt they were grinding away from day to day,

○ Ever since leaving an impact like that, Jessica has become committed to empowering dentists to work through their burnout.

● Learn about:

○ What questions, specifically, does Jessica go through with each of her clients?

○ If you’re feeling burnt out, does that mean you need to leave dentistry?

○ And more!

● Glenn and Jessica want you to know it’s okay to get help, and we’re here for you. If you’re suffering from burnout, reach to Jessica at info@dr.jessicametcalfe.com

Protecting Your Most Valuable Asset Mar 29, 2022

Show notes

NOTES:

● The “MVP” in MVP Mailhouse doesn’t stand for “Most Valuable Player”—it stands for “Most Valuable Practice.” Specializing in direct mail, MVP believes in “Better Targeting, Better Designs, Better Results.”

● However, their biggest boast is their “Better Technology.” In fact, a prime opportunity to utilize their “Better Technology” was the reason Aaron R. Boone—CEO of MVP Mailhouse—reached out to Dr. Glenn Vo and asked to come on this week’s episode.

● Some of you are familiar with Aaron—perhaps you already recognize him as the guy who once played in the NFL—but Glenn has counted on Aaron to offer top-of-the-line marketing tactics for years and years. The two of them are peas in a pod, going way back to even before he opened shop at MVP Mailhouse.

● That’s why Glenn is a happy client of MVP Mailhouse; he knows that Aaron is the real deal. In fact, MVP Mailhouse’s services have been particularly effective in bolstering Glenn’s recent marketing campaigns, which is why he had so many good things to say about his experiences with Aaron and his team during this week’s episode.

● As a fellow entrepreneur, Aaron knows timing is crucial for any small business marketing efforts. But right now, timing is especially crucial for a small business looking to deploy the technology of “Heat Map Analysis.”

○ Many of us might think of direct mail as antiquated, but data and analytics have entirely changed the game.

○ Geographical insight—or “heat maps”—can help you play to your strengths. MVP Mailhouse identifies hotbeds and pinpoints communities that can be drawn into your practice by direct mail, making it easier than ever for you to pursue leads.

■ In fact, tune into this weeks’ episode to watch Aaron walk through it all!

● In other words, a big season for direct mail is upon us. It’s a prime opportunity to take advantage of it as a marketing strategy, especially if you haven’t utilized the new technology that deems it a far cry from the “old-school” approach many dentists believe it to be.

● And there’s no better man to guide you than Aaron. Aaron and his team are super streamlined—they only work with dentists and only do direct mail—and, as Glenn can vouch, they have results to show for it.

● It makes sense when Aaron is at the helm: after years of reviewing highlight reels, Aaron has learned the art of studying (and learning from) past errors. That’s why he improves MVP Mailhouse by measuring prior campaigns and improving them based on how well they’ve performed.

● Social media and other more “modern” campaigns might make direct mail seem obsolete. But, the reality is, neglecting direct mail means you’ll neglect an entire audience of prospects.

● You can’t expand your pool of patients if they exist in the same circle. If you keep sending ads to the same folks on the same channels, you’ll end up losing out with all your eggs in one basket.

● There are a number of variables in any marketing campaign, direct mail or not, and the floodgates never open on their own—it’s up to you to lead prospects to your business.

● Without Aaron, a direct mail campaign might conduct nothing but a reckless blitz with mailers being sent to businesses, not leads.

● Tune in for Aaron’s screen share presentation: Aaron conducts a thorough tour of MVP’s “Better Technology;”

NIFTY DEAL:

● Landing page here. Free heat map, free proposal, $500 off your first mailing on 10k order etc.

Kasper partners up with Swell Mar 23, 2022

Show notes

NOTES:

● Whenever Dr. Glenn Vo invites Dr. Ahmad K. Osman naturally receives a lot of hype. Ahmad has made life easier for Glenn and many members of the Nifty community, being a savior of our time, money, and energy.

● If you don’t know Ahmad, he’s the founder and CEO of Kasper—an all-in-one practice management software. Kasper offers VoIP, paperless forms, task management, patient communication with two-way texting, patient status dashboard, intra-office chat, morning huddle analytics, scheduling, and more!

● Like everyone Glenn talks with on the podcast, Ahmad has an interesting background that Glenn believes makes him a “super entrepreneur.”Ahmad saw a need, built systems to solve his problems, and he’s killing it today.

o Getting started as a recently graduated dentist was tough for Ahmad. He felt chained down working as an employee for a DSO. This led him to open his dental practice in 2019.

o Despite the success it reaps today, Ahmad’s practice wasn’t off to an easy start. He quickly learned that all the horror stories about owning your dental practice were true.

o One of Ahmad’s main obstacles soon presented itself in the form of IT. He needed software that could process analytics, schedule clients, measure key performance indicators, and so on.

o The first big issue Ahmad faced was the budget it took to sign up for the best software.

o Ahmad was thus inspired to create software that offered an all-in-one package and more. Kasper was soon born, the first voiceover IT. A widely used service among countless dental practices.

● Ahmad believes that everyone can achieve their vision—it’s all about how much you’re willing to work for it.

● That’s where Kasper was founded. Ahmad is an entrepreneur at heart, and he’s always wanted to work in corporate America. Even as a kid, he dreamed of becoming an executive who could build something and lead a team to success at a global level.

● That’s the trajectory Kasper is on, and Ahmad believes it will only grow further as a leading provider in the dental industry.

● Glenn and Ahmad are both frustrated with the dentists who fall for the common misconception that they can’t become “business-savvy” enough. To them, any dentist has what it takes to turn into a great business owner.

● Glenn was enthusiastic to help introduce the “Kasper Scholarship.” The Kasper Scholarship it offers new dentists who need help funding their startup. New dentists are eligible to receive Kasper’s services for only $299.

o To qualify for the Kasper Scholarship, you must be in the first two years of owning your startup dental practice.

● Glenn wanted Ahmad to talk about his partnership with Swell—a dental company that helps prospects find your business through online reviews, converts website visitors, and turns customer interactions into revenue. Get Started— you’ll want to hear what he has to say (it has to do with the Nifty deal).

● Learn about:

o How does Kasper empower dentists and their teams to lighten workloads, and maximize their time?

o How are there “no strings attached” with Kasper?

o Why is online scheduling so important, according to Glenn, and why does he think it must be done through Kasper?

o How is each of Kasper’s features customizable for your business?

o Why does Ahmad want to talk about his Apple watch, and what does it have to do with a new B2B partnership?

o And more!

NIFTY DEAL:

● Kasper will pay for their user's Swell Subscription for anyone who signs up before the end of the month!

Missed Phone Calls Mar 21, 2022

Show notes

NOTES:

● Dr. Glenn Vo was happy to sit down with an old friend for this week’s episode of the Nifty Thrifty podcast. Many members of the community are familiar with his guest, Corey Pinegar, the CEO of Callforce.

● Cory knows about a “gold mine” in your practice, just like in Glenn’s practice—and that “gold mine” is your existing patients.

o Many of us focus on those fancy marketing campaigns we put in place, but we don’t realize we’re leaving money on the table. Up to 30% of missed calls are from existing patients.

● Although you may own the practice, you share your workload. Your teammates may be the ones punching in numbers on the telephone or picking up calls. Callforce steps in to make communication more fluid than ever before.

● Cory is a popular resource for the Nifty Thrifty community. Most members are familiar with his business, as Cory and his team currently serve over 2,500 dental practices throughout the United States and Canada—including Glenn and his team.

● Glenn had to host this week’s episode from within his practice walls, and he made sure to demonstrate how he uses Callforce in the office every day.

● Corey always loves coming back onto the Nifty Thrifty podcast. After all, Callforce found its start within our community. Glenn and Cory are old buddies. They got together for their first FB Live a little over five years ago (right when Callforce was getting started) where Glenn helped Cory land the clients he needed to launch into success.

● Callforce’s services revolved around helping practice owners with overdue patient recall.

● During the “Great Resignation,” it’s more important than ever to retain your staff. Glenn thinks that Callforce has been tremendously helpful in helping him keep his team loyal.

● Callforce helps Glenn retain his staff because, with their services, there’s no need to overwhelm his front office until they, too, resign. Callforce offers a great way to keep things running smoothly behind the scenes and support your existing staff (so you can focus on rebuilding your team).

● Glenn advises all his listeners to take tips from Cory and his team on how to showcase excellent customer service skills. Callforce has a track record of addressing each of Glenn’s questions and concerns, ASAP.

● That said, Cory wanted Glenn’s listeners to know that he welcomes any criticism of their services or customer service capabilities. He and his team only see these critiques as opportunities for improvement, and Cory knows that no product goes without problems—overcoming them is the key to getting better.

● While Callforce initially specialized in overdue patient re-care, they’ve evolved to offer five total services: overdue patient recall, unscheduled treatment calls, rollover calls during the day as well as missed calls after-hours, managing your live webchat, and insurance verifications.

● Learn about:

o How can Callforce help you with unscheduled TX calls, reactivation of overdue hygiene patients, overflow phone calls, and insurance verification?

o What services does Callforce offer, in addition to recalls?

o How can you afford Callforce? What does the pricing look like?

o And more!

● It’s free to sit down for a call and even get a customized report. Schedule a trial at www.getcallforce.com and don’t forget to check out their Nifty Thrifty Deal.

NIFTY DEAL:

● No Set-Up

● $250 Of Free Service

● Reduced Pricing

GET YOUR DEAL HERE:

https://info.getcallforce.com/niftythrifty

Finding the Right Fit w/Outsourcing: Culture- Respect, Accuracy, Communication, Humility, Integrity, Consistency Mar 09, 2022

Show notes

SHOW NOTES:

● Lately, you’ve likely heard about the “Great Resignation” in social media groups, podcasts, and so on. The dental industry isn’t the only one with staffing issues, but many doctors are growing frustrated as their team members leave and never come back. Or, those who stick around become overworked and stressed out.

● That’s why Dr. Glenn Vo was happy to have Medina Scott on this week’s episode of the Nifty Thrifty podcast. Medina specializes in providing a means of outsourcing to help any practice owner overcome the labor shortage.

● For over 24 years, Medina has dedicated her career to empowering and inspiring others to become leaders in their field. As GetVWire's CEO, she is on a mission to help dentists build, launch, and scale their businesses to the next level.

● It doesn’t matter if you run a small practice, large group practice, or a big-budget DSO; Medina provides an extra set of hands for your front office to help with scheduling, insurance verification, billing, etc.—you name it, they can do it.

● Glenn says his team loves the customer service offered by GetVWire. Medina attributes their exemplary abilities to skills the co-founder of the company picked up while working in the hospitality industry at hotels.

● You can turn to many other companies for outsourcing that perform similar tasks for similar needs, such as billing, appointment scheduling, treatment planning, phone support, more. But GetVWire is a cut above the rest. Their team goes above and beyond to actually train your own staff. All you need to do is talk to the patient face-to-face while GetVWire takes care of everything behind the scenes.

● Learn about:

○ How do you get started with GetVWire?

○ What does GetVWire believe in?

○ What do Medina and her team do, exactly?

○ How can GetVWire help you and your team receive training, appointment scheduling, treatment planning, phone support, more?

○ What are some of the issues DDS are having with outsourcing and how is GetVWire addressing those issues?

○ How should you go about setting expectations for a successful onboarding process?

○ What types of practice management software are the folks over at GetVWire familiar with?

■ Hint: They work with all practice management software—you name it, they’re compatible with it!

○ Why does Medina love working with smaller practices specifically?

○ And more!

● Don’t leave your front desk team and staff members overworked, or they may leave your practice in the dust. GetVWire will support your teams by boosting their morale as they lessen their load.

NIFTY DEAL:

● 50% off 1st Month Invoice

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