The New Way

Latest Episodes:

How To Create A Powerful Communication Strategy For Your Change Program with Melanie Gibbons Jul 28, 2022

Show notes

What do you think the most underrated skill set for change managers is? I say it’s professional communications skills.

Most change managers are not communications professionals, but that doesn’t mean they can’t take advantage of the huge opportunities that smart, considered communications can make to the success of transformational change programs.

My guest today is Melanie Gibbons - a passionate communications professional who believes quality comms can provide immeasurable value to any organisation.

Melanie Gibbons is the founder of Elm Communications, a consultancy that focuses on strategic communication services across government, NFP and the private sector. Mel is also President of the International Association of Business Communicators in Canberra.

Mel shares why we should be putting thought and effort into the way we communicate, what to include in your communications strategy, whether you need a communications strategy, when to engage the corporate communications team and how to best work with them.

We learn how to take your communications from building awareness to helping build behavioural change, vital for change managers.

Mel also guides us through how to communicate when the change you’re delivering isn’t good news.

This conversation with Mel is extremely valuable and you’ll gain so many practical tips for your communications tool kit in this episode.

LINKS:
Free guide: How to communicate change during difficult times
Connect with Melanie Gibbons:
Website: https://elmcommunications.com.au/
LinkedIn: https://www.linkedin.com/company/elmcommunications/
Connect with me:
Website: https://www.everchange.com.au/
LinkedIn: https://www.linkedin.com/in/drkatebyrne

How To Support Your People Through Organisational Change With Coaching with Colin Beattie Jul 21, 2022

Show notes

How do you support your employees through the organisational change or transformation program?
I’m not just talking about during the big events but in the quiet everyday moments when they’re trying to navigate new ways of working.
To help us dive into this important change topic today, I have Colin Beattie joining me for a conversation about using coaching to support your people every day. Colin is an executive team and leadership coach who has worked with some of Australia’s highest profile organisations over the past 20 years. He is one of the founders of an HR tech company that recently released an app called ‘The People Spot’ that provides preventative, practical and actionable advice for problems in the workplace and helps prevent people issues from escalating by supporting cultures to be more humanistic.
In this episode, we’re covering what exactly is coaching in organisations, how coaching can help people through change, coaching at scale and Colin provides his insight into the difference between moments and events.
Coaching is a tool, not a role. It’s a choice we can make when you can see the employees have the potential to work through the change program. We can use coaching as a way to help our team move through barriers, such as anxiety and concern, to begin working in new ways.
Colin explores how his app ‘The People Spot’ can help people at all levels of an organisation and provides a coach conveniently in your pocket. He is passionate about unlocking a team’s potential by creating space for them and I’m so grateful to have him on the show today to share his 20+ years of experience and expertise with you.
LINKS:
Resources mentioned:

Book: The Inner Game of Tennis, The Ultimate Guide to the Mental Side of Peak Performance by W. Timothy Gallwey
Connect with Colin Beattie:

Website: https://www.thepeoplespot.com/

Instagram: https://www.instagram.com/the.peoplespot/

LinkedIn: https://www.linkedin.com/company/thepeoplespot/ and https://www.linkedin.com/in/colinjbeattie/
Connect with me:

Website: https://www.everchange.com.au/

LinkedIn: https://www.linkedin.com/in/drkatebyrne

Digital Guardrails: Why The Success Of Your Change Program Could Depend On Them with Dr Kristy Goodwin Jul 14, 2022

Show notes

Are you feeling burnt out from how often you’re online?
So many change and transformation programs are digitally enabled causing our reliance on technology to be greater than ever before.
My guest this week is Dr Kristy Goodwin. Kristy is a speaker, author and media commentator who is fascinated by how our digital culture is compromising our wellbeing and is detrimental to optimal and sustainable organisational performance and learning.
In this episode, we’re exploring how your change program and team’s performance and success are reliant on clear and established digital guardrails.
We’re covering the digital habits that are keeping you stressed and burnt out, digital wellbeing, how leaders can better align with new ways of working in a hybrid world, why you need to set up digital guardrails (and what those are), and practical tips to switch off at the end of the day completely guilt-free.
Kristy kicks everything off by sharing why phone bans or digital detoxes are unrealistic and just don’t work to increase your digital wellbeing. Her strategies incorporate setting up digital guardrails that work with your own unique biological blueprint so you can increase your physical health, mental wellbeing and productive performance.
You’ll find so much valuable insight in today’s conversation. Kristy is an expert and her wealth of information on digital wellness, sleep chronotypes, productivity and better organisational communication and practices will help your change program succeed while also supporting a healthy and focused team.
LINKS:
Connect with Dr Kristy Goodwin:
Check out Dr Kristy Goodwin’s blog on Why your hybrid team needs digital guardrails
Website: https://drkristygoodwin.com/

Instagram: https://www.instagram.com/drkristy/

LinkedIn: https://www.linkedin.com/in/dr-kristy-goodwin/
Connect with me:

Website: https://www.everchange.com.au/

LinkedIn: https://www.linkedin.com/in/drkatebyrne

Use This Proven Approach To Become A Great Public Speaker with Dr Kate Cashman Jul 07, 2022

Show notes

Does the idea of speaking in public make your heart start to race?
You’re absolutely not alone. A fear of public speaking is one of the most common fears and comes from our concern over what people think of us and how we are seen.
Visible executive sponsorship is integral to the success of any change program. You need to be visible, whether it’s through speaking at town halls, team meetings, on video, on stage, at conferences, briefing ministers and executive boards, or even the media - you have to step up there.
My guest today is Dr Kate Cashman. Kate is a multiaward-winning and internationally certified public speaking and leadership coach, consultant, educator and keynote speaker. She helps leaders transform their relationship with public speaking and is here today to share her expertise with you.
In this episode, Kate generously provides us with her proven approach to becoming a great public speaker. It’s important to remember that your nerves don’t mean you’re terrible or don’t deserve to be there - they just mean that what you’re doing is important and you truly care about your message.
We’re covering why public speaking is scary, the key concept that will help you improve your public speaking, the biggest myths and stories about being a good speaker, how to deliver a great message that resonates, and how to handle your nerves.
This conversation is absolutely jam-packed full of useful and practical information to help you step up onto the stage, in front of a camera or up in front of a meeting. I know I’ll be incorporating all of Kate’s tips into my own toolkit and I’m very confident that you’ll be doing the same.
LINKS:
Previous episode mentioned:

Connect with Dr Kate Cashman:

Website: https://www.katecashman.com/

Instagram: https://www.instagram.com/_katecashman.com_/

LinkedIn: https://au.linkedin.com/in/katecashmancoaching
Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne

Why You Need To Take A More Agile Approach To Change Management with Justin Balaski Jun 30, 2022

Show notes

What actually makes a difference to the success of your change initiative?
And what is just a big waste of time?
My guest this week is Justin Balaski. Justin is the founder and principle consultant of IdeaLeap and is an award-winning change management professional who helps corporations and government agencies maximize benefits from change initiatives and develop organizational change agility. Justin takes a people-centric approach to lean change management that is focused on co-creation and experimentation.
In this episode, we explore why you need to take a more agile approach to change management. An agile approach is a deeper method of learning and experimentation. There is a smaller amount of planning that is conducted more often instead of doing a big heavy plan in the beginning and not revising it as the change is taking effect.
Justin takes us through the opportunities that arise from taking a fresh, more modern approach to change management. We talk about what agile and lean change management is all about and what actually moves the needle forward on your change projects.
Justin then takes us through the practices, lightweight tools, mindset and team rituals that you can use to bring a leaner approach to change management every day. He encourages all change agents to step out of their comfort zone and try experimenting with something new. You will start finding excellent results by using a more agile approach to change management without all of the heavy planning.
I could’ve chatted with Justin all day! He’s an absolute wealth of information and practical ideas that you can start implementing in your change strategy right now to effectively engage your team and deliver change success.

LINKS:
Resources mentioned:

IdeaLeap: https://idealeap.com/downloads
Connect with Justin Balaski:

Website: https://idealeap.com/
LinkedIn: https://ca.linkedin.com/in/justinbalaski
Connect with me:

Website:https://www.everchange.com.au/
LinkedIn:https://www.linkedin.com/in/drkatebyrne

How To Use Boring Data To Tell Compelling Stories That Resonate with Kate Norris Jun 23, 2022

Show notes

Do you have a load of data you need to turn into a compelling story?
But all the facts and figures just look very boring and unappealing. Your audience is already checking out and thinking of the weekend…
Regardless of the type of change program you’re initiating, you will be handling tremendous amounts of data so you’ll have to learn how to share it in the most impactful and engaging way to deliver successful change.
My guest this week is Kate Norris. Kate is a presentation coach, speaker, former data analyst, cofounder of Presentation Boss, and has a passion for presenting technical information. Kate’s specialty is turning dry information, including numbers, into energetic and engaging presentations.
At Presentation Boss, Kate and her team help you to identify your key message, tell stories with your data and design awesome visuals to share insights and value with your stakeholders.
In this episode, Kate and I explore how to use boring data to tell compelling stories that resonate with your audience.
We’ll dive into the mechanics of data storytelling, practical ways to humanize data and share actionable insights, and the best ways to visualize data. We explore everything from dashboards to how to prepare for your next briefing so you won’t want to miss a second!
If you’re leading change in a complex data rich environment - this episode is for you. You’ll find so much value in Kate’s expertise that you can apply to your own change program today.
LINKS:
Connect with Kate Norris:

Website: https://presentationboss.com.au/
LinkedIn: https://www.linkedin.com/in/data-storytelling/
Connect with me:

Website: https://www.everchange.com.au/
LinkedIn: https://www.linkedin.com/in/drkatebyrne

Why Psychological Safety Matters For Change Success with Tanya Heaney-Voogt Jun 16, 2022

Show notes

How does the mental health of your organisation impact the success of your change initiative?
The way we do change has a huge impact on the health of our organisation - for better or worse.
My guest this week is Tanya Heaney-Voogt. Tanya is an author, executive coach, consultant and facilitator. Tanya specialises in helping organisations build mentally healthy workplaces through individual, team and organisational culture change.
In this episode, Tanya discusses why psychological safety matters for change success and how it impacts workplace culture. We explore what a mentally health workplace looks and feels like, the concept of psychological safety in the workplace, the importance of learner safety and the important resources all change leaders should know.
Remember, mentally healthy workplaces don’t come at the expense of productivity, in fact, it enables it.
Tanya shares recommendations on how to impactfully engage middle managers in the change program and the powerful tactic change leaders can use to generate quick wins if they want to transform their organisation to a more mentally healthy one.
I’m very grateful to have Tanya on the show today to share her expertise, knowledge and experience with you. Her tips and concepts will be useful in all of your change programs, especially when promoting psychological safety and a positive workplace culture and environment.
LINKS:
Resources mentioned:

Book: The 4 Stages of Psychological Safety, Defining the Path to Inclusion and Innovation by Timothy R. Clark

Prosci: Prosci Methodology

ADKAR: The Prosci ADKAR® Model | Prosci
Connect with Tanya Heaney-Voogt:

Website: https://tanyaheaneyvoogt.com/

LinkedIn: https://www.linkedin.com/in/tanyaheaneyvoogt/

Instagram: https://www.instagram.com/tanyaheaneyvoogt/

Book: Transforming Norm Book - Tanya Heaney-Voogt
Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne/

How To Build Trust When Leading Change with Melanie Marshall Jun 09, 2022

Show notes

People won’t follow you if they don’t trust you.
Trust has an enormous impact on organisations and our effectiveness as change leaders.
My guest this week is the spectacular Melanie Marshall. Melanie is an author, speaker and coach who specialises in helping organisations build high performing cultures and trust transformations. Melanie has extensive public sector experience in complex, large-scale organisations, and private industry experience.
In this episode, Melanie is here to talk about how to build trust when leading change. She defines trust in organisations as a personal decision that you make for something you haven’t experienced yet, it’s contextual and is based on your previous experiences alongside your current situation.
A Harvard Business Review article found high trust organisations reported 50% higher productivity and more than 100% higher energy at work from employees. When you understand the impact of trust in the organisational context, it’s definitely tangible and has dollar figures attached.
Melanie takes us through the signs of an organisation with and without trust, recovering from a toxic workplace, the 3 Cs of trust (connection, clarity and commitment), the different types of transformations and her Heart and Soul Model with 9 core competencies (honesty, empathy, accountability, reliability, trust in yourself and others, sincerity, openness, understanding and a lasting focus).
You’ll find so much value in our conversation today, especially Melanie’s trust questions. Head over to her website and check out her book to find out how to build trust in both the organisation and your change strategy.
LINKS:
Connect with Melanie Marshall:

Website: https://melaniemarshall.com.au/

LinkedIn: https://www.linkedin.com/in/melaniemarshallaustralia/

Book: Trust: The foundation for Healthy Organisations and Teams
Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne/

Engaging Your People with Connective Communication with Sharon Pakir Jun 02, 2022

Show notes

Is the way you’re communicating with your most important stakeholders actually working?
The way you personally communicate can make or break the success of the whole change program.
My guest today is the remarkable Sharon Pakir. Sharon is a leadership coach and mentor who helps leaders become more powerful through her online workshops and corporate leadership programs. Sharon recently came and hosted a masterclass on connective communication for my team at Ever and I wanted to have her on the show to share her expertise with you.
In this episode, Sharon is here to help us explore how to engage your people through connective communication. To put it simply, connective communication is communication that makes people feel so good that they do good - but Sharon will break it down for you so you walk away with a firm grasp of how to apply it with your team.
You’ll learn about Sharon’s 4Cs (Clear, Concise, Catalyzing, and Compelling) in connective communication, the goal of your communication, positive language and how to use it in your role.
Sharon reminds us that, as change leaders, our connective communication is not about making ourselves look good, it’s about making everyone else around us feel good. You’ll find so much value in our conversation today and I know you’ll want to start using Sharon’s framework with your change team today.
LINKS:
Connect with Sharon Pakir:

Website: https://www.sharonpakir.com/

LinkedIn: https://www.linkedin.com/in/sharonpakir

Instagram: https://www.instagram.com/theinvincible.co/

Podcast: Invincible by Sharon Pakir
Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne/

Mastering Calm Communication with Lucy Beytagh May 26, 2022

Show notes

I’m excited to share my conversation today with Lucy Beytagh about mastering calm communication.

Do you know how to communicate in a clear and compelling way when the pressure’s on?

Change doesn’t always go according to plan and many leaders struggle to know how to communicate their transformation agenda effectively. But it’s a game changer when they get it right!

Lucy Beytagh is the Founder and Managing Director of The LKB Agency, which specilises in corporate communications, engagement, and events management. We’re talking today about her Calm Communication method and why storytelling is such an important part of effective communication.

If your change program has a lot of data heavy content that stakeholders might find difficult to wrap their heads around, this episode will give you plenty of practical tips you can add to your toolkit. Lucy shares some specific ways to use storytelling to build trust and communicate effectively during complex or technical transformations.

As Lucy shares her CALM communication formula, we discuss the importance of being strategic, the role of non-verbal communication, and why listening is the most fundamental communication skill. Lucy shares her top tips for better listening including curiosity, active listening, and staying quiet for longer than what feels comfortable.

Lucy recommends that all leaders should have a great story in their back pocket ready to go. By owning your personal story and humanising the change agenda, you as the change leader build trust and a deeper connection to your team, making it easier for them to buy in to the change.
LINKS:
Connect with Lucy:

Website:https://www.thelkbagency.com.au/

LinkedIn:https://www.linkedin.com/in/lucybeytagh/

Instagram:https://www.instagram.com/lucy_thelkb_agency/

Connect with me:

Website:https://www.everchange.com.au/

LinkedIn:https://www.linkedin.com/in/drkatebyrne/