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The Dentalpreneur Podcast w/ Dr. Mark Costes — Health & Fitness
The Dentalpreneur Podcast w/ Dr. Mark Costes

The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let’s face it. Dentistry can be a frustrating and isolating profession… but you don’t have to be an island anymore.
It’s possible to become more profitable, less stressed and more fulfilled in your career and it’s our mission is to help you get there.
For a whole host of free practice building tips and resources, visit our website at TrueDentalSuccess.com

Copyright: © 2015, The Dentalpreneur Podcast & True Dental Success, LLC

Latest Episodes:

2315: Getting Paid in the Age of AI: Back Office Automation from Silicon Valley Pt. 2 Aug 19, 2025

Show notes

On today's episode, we bring you part two of our special interview with Steijn Pelle, co-founder and CEO of Lassie. In this second half, Steijn continues to unpack how Lassie is revolutionizing dental revenue cycle management by leveraging AI, fintech infrastructure, and regulatory momentum. He discusses why traditional billing models can't scale, how Lassie eliminates up to 80 hours of admin work per month, and how practices are using reclaimed time and revenue to grow.

Steijn also shares how his experience at Robinhood and Coinbase shaped his approach to building user-focused technology, why Lassie only charges when it delivers results, and what's next for the platform—including insurance verification, patient billing, and AI-powered appeals. The episode closes with an inspiring take on company culture, world-class support, and why Lassie is named after the iconic rescue dog.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

2314: Getting Paid in the Age of AI: Back Office Automation from Silicon Valley Pt. 1 Aug 18, 2025

Show notes

On today's episode, Dr. Mark Costes kicks off part one of a special two-part conversation with Steijn Pelle, co-founder and CEO of Lassie. Steijn shares his remarkable journey from the Netherlands to Silicon Valley, where he helped scale tech giants like Robinhood and Coinbase before launching a mission to bring AI to healthcare administration. The discussion dives deep into how Lassie is tackling one of dentistry's biggest pain points—revenue cycle management—and why this seemingly niche industry presents a massive opportunity for innovation. Steijn also talks about his time working inside a dental practice to understand the day-to-day struggles firsthand, and how Lassie's AI tools are changing the game for admin teams across the country.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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2313: How to Maximize Your Dental Practice Value Before Selling Pt. 2 Aug 15, 2025

Show notes

On today's episode, we continue with part two of Dr. Mark Costes' in-depth conversation with Kyle Francis of Professional Transition Strategies. Kyle breaks down why recapitalizations have become more difficult for DSOs, how deal overhang and shifting market conditions are impacting valuations, and why understanding the right equity structure is crucial for dentists. He also shares what makes a dental practice a "first-round draft pick" in the eyes of top DSOs, including the importance of EBITDA, geography, provider risk, and infrastructure. Kyle closes with key insights on how to time your transition and why it's essential to begin with the end in mind.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

2312: How to Maximize Your Dental Practice Value Before Selling Pt. 1 Aug 14, 2025

Show notes

On today's episode, Dr. Mark Costes welcomes back Kyle Francis, founder and CEO of Professional Transition Strategies, for part one of a powerful interview. Kyle shares his journey into the world of dental mergers and acquisitions, how he built a company focused solely on seller-side representation, and why time can be a deal's biggest enemy.

He dives into the intricacies of practice valuations, the differences between individual-to-individual sales versus private equity-backed DSO sales, and the common misconceptions many owners have about liquidity and equity. Kyle also sheds light on how market competition has driven higher multiples and what makes some DSOs thrive while others fail.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

2311: The Hidden Face of Sleep Apnea and What Dentists Can Do Aug 13, 2025

Show notes

On today's episode, Dr. Mark Costes reconnects with longtime friend and dental sleep medicine expert Dr. Erin Elliott. Broadcasting from Thrive Live in Las Vegas, the two dive into a lively and powerful discussion about the lesser-known signs of sleep apnea, particularly in young, fit women. Dr. Elliott shares how anatomical and physiological factors—like a scalloped tongue or early morning wake-ups—often point to overlooked sleep disorders that dentists are uniquely positioned to detect. They also discuss the emotional impact of restoring quality sleep to patients and families, how dental professionals can start screening today, and why "mild" sleep apnea isn't mild at all. Plus, you'll hear about Erin's passion for pickleball, her love for clinical practice, and why she's not planning to slow down anytime soon.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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2310: Outsourcing Smart Delegation and the Joy of Leadership Aug 12, 2025

Show notes

On today's episode, Dr. Mark Costes sits down at Thrive Live with Doug Fettig, CPA, MBA, and dental business advisor, for a deep and dynamic conversation on leadership, joy, and what it really means to run a successful dental practice. Doug brings energy and perspective to the challenges facing dentists today, from burnout and depression to poor delegation and leadership struggles.

They discuss why so many dentists are trapped in the "Eeyore" mindset, how to break free by embracing abundant thinking, and why hiring the right office manager can transform your business and your life. Doug explains why outsourcing everything but leadership and clinical work is essential, and how to avoid confusing abdication with effective delegation. If you've ever felt stuck in your practice or unsure of how to lead, this is a conversation you don't want to miss.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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2309: From Missed Calls to More Patients with AI Reception Aug 11, 2025

Show notes

On today's episode, Dr. Mark Costes sits down with Dr. Bill Keith and Powervox co-founders Brian Wright and Paul Gregory to explore how AI is transforming patient communication in dental practices. They dive into the creation and impact of "Abby," Powervox's AI receptionist designed to handle after-hours and overflow calls. Dr. Keith shares how Abby has already added tangible ROI by capturing new patient appointments that would have been missed otherwise. The team discusses the importance of direct PMS integration, Abby's ability to respond empathetically, and their plans to expand into chat and text-based communication. Whether you're curious about cutting overhead or enhancing patient experience, this conversation lays out the future of front office automation in dentistry.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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2308: Creating a Lifelong Mission Through Dental Public Health Aug 08, 2025

Show notes

On today's episode, Dr. Mark Costes sits down with Dr. David Reznik, a pioneering force in public health dentistry and founder of the HIV Dental Alliance. Speaking from the Exhibitor Hall at Thrive Live in Las Vegas, Dr. Reznik shares his decades-long journey in treating HIV-positive patients, his role in establishing the Oral Health Center at Grady Health System, and the critical need for proper infection control in dental offices. He dives into topics from waterline safety protocols and hemoglobin A1C testing to post-exposure prophylaxis and advances in HIV treatment. With over 6,000 HIV patients in care and a leadership role in training the next generation of dentists through NYU Langone's AEGD program, Dr. Reznik brings both clinical expertise and heartfelt advocacy to a conversation every dentist should hear.

Be sure to check out the full episode from the Dentalpreneur Podcast!

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2307: The Shocking Truth About Financial Crimes in Dentistry Aug 07, 2025

Show notes

On today's episode, Dr. Mark Costes welcomes back David Harris, CEO of Prosperident and one of dentistry's leading experts in embezzlement investigation. Ten years and over 2,300 episodes later, David returns to shed light on just how rampant financial crime is in dental practices—with nearly 70% of dentists becoming victims at some point in their careers. He explains the most common theft strategies, behavioral red flags of embezzlers, and why many doctors unintentionally sabotage investigations by mishandling evidence.

David also shares how his team stealthily uncovers theft using forensic accounting and how Prosperident boasts a 90%+ success rate in criminal prosecutions. From shocking stories to actionable prevention tips, this episode is a must-listen for any dental professional wanting to safeguard their practice.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

2306: What Dentists Need to Know About the Future of Membership Plans Aug 06, 2025

Show notes

On today's episode, Dr. Mark Costes is joined by Dave Monahan, CEO of Kleer, to discuss the major merger between Kleer and Membersy and the upcoming rebrand to Clerri. Dave breaks down why the consolidation happened, what it means for the future of dental membership plans, and how the new unified platform aims to eliminate barriers to care while helping practices grow profitably. With over 20,000 dentists now on the platform—including seven of the top ten DSOs—Kleer is positioned as the leader in care subscriptions. Dave also unpacks the psychological drivers behind patient loyalty, the measurable ROI of subscription models, and how AI will soon play a role in reactivating dormant patients and optimizing growth. This is a must-listen for anyone serious about increasing patient access and reducing dependence on PPOs.

Be sure to check out the full episode from the Dentalpreneur Podcast!

EPISODE RESOURCES

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