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    Business

    The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX

    Marketing technology, AI, and customer experience, explained by the people building it. Three times a week, Greg Kihlström interviews CMOs, product leaders, and martech executives from platform companies like Adobe, Braze, Qualtrics, Salesforce, and Optimizely, and brands like Marriott, Georgia-Pacific, Nestlé, and Zoom about what is actually working inside enterprise marketing organizations.

    Each episode runs 20–30 minutes: one guest, one specific problem, no filler. Recent conversations cover what changes when AI agents enter the discovery and purchase path, how to move past traditional A/B testing with reinforcement learning, closing the AI capability gap inside marketing teams, and where personalization stops paying off.

    Who it’s for: CMOs, VPs of marketing, martech and marketing operations leaders, and CX practitioners at enterprise brands and the platforms that serve them.

    Greg Kihlström is an AI transformation advisor to leading brands, a martech futurist, a keynote speaker, and the author of over 25 books on marketing technology, including the Agile Brand Guide series. He has hosted The Agile Brand since 2019 — 900+ episodes, and highly rated across all podcast platforms.

    New episodes drop at least three times a week. Follow the show so new episodes arrive automatically.


    Hosted on Acast. See acast.com/privacy for more information.

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    Copyright: ©2019-2025 The Agile Brand, LLC

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    Latest Episodes:
    #107 Great Employee Experience in a Distributed World w/ Amy Gannaway, VMware Nov 24, 2020
    Show notes

    Learn more about your ad choices. Visit

    Hosted on Acast. See acast.com/privacy for more information.


    #106 Personalization, Orchestration and CX Nov 19, 2020
    Show notes

    Consumers, bombarded with marketing and advertising from the moment they wake up to the time they drift off looking at their smartphone, are demanding more tailored experience. How do brands keep up?

    Hosted on Acast. See acast.com/privacy for more information.


    #104 Understanding the Voice of the Customer Nov 12, 2020
    Show notes

    Learn the best ways to listen to your customers.

    Hosted on Acast. See acast.com/privacy for more information.


    #103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective Nov 10, 2020
    Show notes

    Today we’re going to talk about how to create a personal brand that is agile, memorable, and meaningful in a world gone (mostly) virtual. To help me discuss this topic, I’d like to welcome Jennifer Sherman, Founder & Chief Strategist at The Influencer Collective. First, why don’t you tell me a little about The Influencer Collective and what you do there?

    Hosted on Acast. See acast.com/privacy for more information.


    #102 The Experience Maturity Model Nov 05, 2020
    Show notes

    Where does your organization rate in the CX & EX experience maturity model?

    Hosted on Acast. See acast.com/privacy for more information.


    #101 Building a Sustainable, Agile Workforce with Roberta Matuson Nov 03, 2020
    Show notes

    Today we’re going to talk about creating a sustainable workforce that can help your brand be successful, no matter what the business environment may throw your way. We’re obviously living in tumultuous times and cannot control all aspects of our business. But the right strategic approach to building a culture and talent pool can make a huge difference in how you weather any storm. To help me discuss this topic, I’d like to welcome Roberta Matuson, a best selling author, Forbes contributor, and marketing leader who has worked with General Motors, New Balance, The Boston Beer Company, and more.

    Hosted on Acast. See acast.com/privacy for more information.


    #100 Data Science & AI with CX and EX Oct 29, 2020
    Show notes

    There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.

    Hosted on Acast. See acast.com/privacy for more information.


    #99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems Oct 27, 2020
    Show notes

    The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business models and ways of working. Regardless of which path they took, the pandemic forced digital transformation upon businesses that weren’t necessarily ready for it. Speed is more essential than ever. Agility is imperative. Organizations are recalibrating technology roadmaps. They’re pivoting and prioritizing the “big rocks” crucial to creating a resilient enterprise in a new digital economy. The cloud is the greatest enabler for both business and delivery agility, but transformation requires bold leadership. Leaders from TEKsystems and 1Strategy discuss how organizations must take action; to not only survive but also thrive, in the digital economy.

    Hosted on Acast. See acast.com/privacy for more information.


    #98 What is Brand Experience? Oct 22, 2020
    Show notes

    Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.

    Hosted on Acast. See acast.com/privacy for more information.


    #97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems Oct 20, 2020
    Show notes

    The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business models and ways of working. Regardless of which path they took, the pandemic forced digital transformation upon businesses that weren’t necessarily ready for it. Speed is more essential than ever. Agility is an imperative. Organizations are recalibrating technology roadmaps. They’re pivoting and prioritizing the “big rocks” crucial to creating a resilient enterprise in a new digital economy. The cloud is the greatest enabler for both business and delivery agility, but transformation requires bold leadership. Leaders from TEKsystems and 1Strategy discuss how organizations must take action; to not only survive, but also thrive, in the digital economy.

    Hosted on Acast. See acast.com/privacy for more information.


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