Superpro Podcast

Latest Episodes:

A Heart for Building People Jul 19, 2024

Show notes

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.

Want to learn more about Chris' business or follow their journey? Check them out here:

Mastering the Grind Jul 19, 2024

Show notes

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.

Sign up for Housecall Pro: https://bit.ly/3G6SKAA
Want to learn more about Dan's business or follow their journey? Check them out here:

Cool Customers in Miami Jul 19, 2024

Show notes

Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business. Anthony discusses the importance of hiring employees who align with the company’s core values and have a willingness to learn and try new things. He also highlights the power of Housecall Pro’s estimate and job templates to provide multiple options to customers and improve efficiency in the business.
Sign up for Housecall Pro: https://bit.ly/3G6SKAA
Want to learn more about Anthony's business or follow their journey? Check them out here:

Growing with Support Jul 19, 2024

Show notes

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.

Want to learn more about Brandon's business or follow their journey? Check them out here:

Removing Self Limits Jul 19, 2024

Show notes

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.

Want to learn more about Grant's business or follow their journey? Check them out here:

Finding New Customers Jul 15, 2024

Show notes

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.

Want to learn more about Doug's business or follow their journey? Check them out here:

Building a Legacy Jul 15, 2024

Show notes

Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.

Want to learn more about Melissa's business or follow their journey? Check them out here:

Flipping Negative Reviews Jul 15, 2024

Show notes

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.

Want to learn more about Gecko Garage Doors or follow their journey? Check them out here:

Growth of the Good Guys Jul 15, 2024

Show notes

Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks.

Want to learn more about Rob's business or follow their journey? Check them out here:

Coaching, Community, and Collaboration Jul 03, 2024

Show notes

Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.

Want to learn more about Jason's business or follow their journey? Check them out here:

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