Stay ConnectedOmni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. Created by a retailer, Chris Walton, for retailers, Omni Talk Retail covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior.
This podcast uses the following third-party services for analysis:
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In the latest edition of the Omni Talk Retail Spotlight Video Series, Chris Walton and Anne Mezzenga sit down with Signifyd’s CMO Indy Guha to learn all they can about the latest fiendish effort being used to defraud consumers, aka Account Takeover (or ATO, if you are in the know).
Together they discuss:
The rise of e-commerce and the increasing strain placed on fraud prevention
What account takeover is and why it is so much more sinister than just using someone’s credit card number
And why a networked approach may be the only way to solve the problem
To access Signifyd’s pulse reports, head here: http://www.signifyd.com/ecommerce-pul...
Music by hooksounds.com
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In today's episode of the Omni Talk Retail Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, David Ritter and Michael Simoncic join Chris and Anne to discuss:
What to make of Target and Walmart’s earnings this week
How warm and fuzzy we should feel about Instacart’s IPO plans
Whether Peloton planning to sell through third-party retailers for the first time ever makes strategic sense
Why Zara’s move to charge U.K. customers for returns feels like a stick now but could be more of a carrot in the long-run
And closed with a pragmatic take on Walmart’s effort to lure college graduates into stores with promises of $200K salaries.
There’s all that, plus Mexican Pizzas, instant delivery at Disneyland, and ketchup secrets.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
Amid the ever-increasing omnichannel nature of our retail experiences, it can be difficult to know how best to solve customer issues when they arise. It isn’t as simple as just having great person-to-person customer service anymore.
So Omni Talk is pleased to announce that Talkdesk’s Genesis Miranda Longo, Head of Industry Marketing for Retail and Consumer Goods, and Antonio Gonzalez, Head of Industries Research & Insights, join Chris Walton and Anne Mezzenga for the latest installment of their Omni Talk Ask An Expert Series to provide their expert opinions on how to think about the future of customer service and loyalty.
Collectively the four of them go deep on:
– The main drivers of customer loyalty (the answers could surprise you)
– How these drivers differ by generation
– What these differences imply for our retail contact centers and their employees
– And, most importantly, how to transform our contact centers from the cost centers they were in the past into bona fide revenue generating functions that drive long-term value
It is a conversation sure to shed light on issues you didn’t even know existed and to challenge your thinking about best practices, and one that will leave you with a greater sense of urgency around investing in customer service, the right way.
Music by hooksounds.com
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
What devices in your store could be working harder for you?
That is the question we posed to Scandit CTO and Co-Founder Christian Floerkemeier in our latest Omni Talk Retail Spotlight Series Podcast.
Chris Walton and Anne Mezzenga discuss with Christian:
- How everything from an iPhone to a floor scrubber can become a smart data capturing device within a retail store
- Tackling hiring and training challenges by capturing smart data on an employee's own or company provided mobile device
- Removing mundane work from the employee's plate so they can focus on more important tasks
- And dramatically improving inventory visibility and with improved ROI and customer satisfaction
Music by hooksounds.com
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In the latest edition of the Omni Talk Retail Spotlight Series, Chris Walton and Anne Mezzenga sit down with Rafay's CEO Haseeb Budhani and HP's VP of Retail and Industry Solutions Cory McElroy to dive deep into the topic of what it takes to scale computer vision implementations across thousands of store locations.
Together they discuss:
- How computer vision has moved from a "science project" to a business necessity
- In what areas retailers are most interested in applying computer vision
- The issues that arise with implementations, particularly around finding the skilled people to do the work onsite
- And why being able to manage Kubernetes from the cloud could help to solve many of the problems retailers could face
For more information on Rafay, head here: https://rafay.co/
Music by hooksounds.com
*Sponsored Content*
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In today's special Wednesday edition of the Omni Talk Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga:
- Discuss why IKEA's new store investment plans show just how smart of retailer IKEA is.
- Laud Unilever for its bold move to deploy mobile ice cream stores with Robomart.
- Grow skeptical of Adidas's all-in move with Foot Locker.
- Debate whether Sweetgreen's new digital order pickup-only store is something more QSRs should try (and, newsflash, but Chris concedes the argument to Anne on this one).
- And, close with an exploratory look at Starbucks and its digital future.
There's all that, plus Kanye's latest video drop for Gap, what pairs best with Grey Poupon wine, and whether all jumpsuits should be beltless.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga:
- Had a split opinion on Publix's new nano-fulfillment partnership with Instacart.
- Both extolled the virtues of the one-stop shop and H-E-B's newest store concept down in Texas.
- Praised Verizon for going all-in on 24/7 pickup lockers.
- Tipped our caps to Target for once again getting omnichannel retail tech right, as evidenced by their recent pilot of a robot that gives $8 manicures in-store.
- And closed with a discussion of what Victoria's Secret selling on Amazon portends for the future and why Chris, specifically, thinks it is a pill that more mall-based retailers should just up and swallow.
There's all that, plus the latest review read-a-loud, Anne's pining for 21 Jump Street, and Chris Walton's long obsession with frosted tips.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga had a ball discussing:
- Amazon’s newest suburban store Amazon Go concept, replete with made-to-order food, and whether it could one day soon evolve into “the gas station of the future.”
- A really interesting new store concept from online retailer MorningSave down in Texas that promises to meld the beauty of the online treasure hunt with in-store retailing.
- Meta’s new “Meta store,” which is so meta, in and of itself, they couldn’t control themselves.
- An idea coming out of American Eagle, called the “frenemy network,” which encourages apparel retailers to come together to share the costs of fulfillment.
- And closed with a look at Buy with Prime and what it means for Amazon, consumers, and Shopify.
There’s all that, plus hands-free beer buying, airline layovers in San Jose, and douches to rival Steff from Pretty in Pink.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, Chris Walton and Anne Mezzenga:
- Gave their hot take on Andrew Jassy’s first-ever letter to Amazon shareholders
- Had mixed feelings on Lululemon’s new subscription program
- Took a second to bash the Yankees as they discussed Caper Counter at Fenway Park
- Exhibited a high degree of skepticism around the new Champs store concept
- And closed with a look at Pensa’s new deployment with Lunds & Byerly’s and how it may be yet another example of why computer vision is the most important technology shaping the future of retail
There’s all that, plus 6-CD changers, deep space probes, and the smell of Philadelphia Cream Cheese.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
In this week’s Fast Five podcast, sponsored by Microsoft, the A&M Consumer and Retail Group, Takeoff, and Sezzle, A&M’s Chad Lusk and Hemant Kalbag joined Anne as they debated:
-An Earth Day Resale PR blitz from multiple retailers, including Target partnering up once again with ThredUP.
-Zara’s new knockout high-tech, half-warehouse flagship store in Madrid finally enabling mobile self-checkout for apparel.
- Meta giving creators the green light to sell virtual goods in the metaverse
- Santa Monica Place offering small businesses single day to 12 month leases leveraging Macerich’s QuikSpace platform
- And closed with a discussion about the most important uses for Wakefern’s Simbe Robotics Trial run
There’s all that, plus our favorite J-Lo songs, coffee-making robots, and the Etsy product most worth joining the seller strike for.
To learn more about Microsoft, visit: www.microsoft.com/en-us/industry/r…cloud-for-retail
To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal-crg.com/
To learn more about Takeoff, visit: www.takeoff.com/
To learn more about Sezzle, visit: www.sezzle.com/
Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/
Music by hooksounds.com
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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