No Vacancy Live!

Latest Episodes:

FNA 186: We're Seeing Green Sep 07, 2025

Show notes

Glenn is at a bar on Macinac Island at the Inn at Stonecliffe with longtime friend of the show Chris Green He's now President at Humanitarian Hotels which that company owns. Craig and Producer Dave are probably ealoous, but we're all having some cocktails and laughs to kick off the weekend!

971: From Bartender to CEO of MGM Resorts | Bill Hornbuckle Interview Sep 04, 2025

Show notes

Not many CEOs start their careers bartending at 18 — but that's exactly how Bill Hornbuckle, CEO of MGM Resorts International, got his start.

In this incredible #NoVacancyNews conversation, Bill shares how he went from bussing tables at the Jockey Club to leading one of the biggest names in hospitality. We talked about:

• 🍸 Lessons learned behind the bar that shaped his leadership style. • 🎰 The evolution of Las Vegas from a Mafia-run town to the global entertainment capital. • 🏒 Why sports and entertainment are redefining the Strip's future. • 🌍 MGM's ambitious global projects, including Japan's $12.5B Osaka resort. • 💡 His advice for young people in hospitality: be patient, be present, and be known for something.

This industry is special because #hospitality stories like Bill's are possible. From busboy to CEO — that doesn't happen everywhere.

I'd love to know: what's the best "start from the bottom" story you've seen in hospitality?

And a huge thanks to Uniguest for making this series possible. Uniguest's hotel hub solution connects the customer journey to your messaging and branding. Please check them out at uniguest.com.

This is part one of a five-part series we'll be rolling out throughout the fall focused on the executives running MGM. Look out for amazing behind the scenes chats with:

• Mike Neubebcker (President of MGM Grand, NY – NY and Excalibur) on what it's like three major integrated resorts. • Lance Evans, SVP Sports and Partnerships on how sports are changing Las Vegas and the upcoming arrival of baseball • Sarah Rogers, SVP of Corporate Finance, on how a major company like MGM Resorts thinks about investment, refinancing, structuring deals and entering Osaka Japan • John Flynn, SVP of Global Security and Aviation – What it takes to create an amazing and seamless F1 race experience in November.

970: Hyatt's Growth Strategy Explained: Emily Wright Sep 02, 2025

Show notes

I just had a fantastic conversation with Emily Wright, VP & Global Brand Leader at Hyatt, along with my buddy Anthony Melchiorri.

Emily's been with Hyatt for nearly 20 years, and the passion she brings to the role is clear. We covered a lot of ground, but here's what really stood out to me:

Hyatt has grown from 4 core brands to a wide-reaching portfolio—and they're still expanding.
The launch of Hyatt Studios and Hyatt Select is about filling real gaps in the market, especially in secondary and tertiary cities.
World of Hyatt loyalty is exploding—58 million members strong and growing.
Guests have zero tolerance for inconsistency anymore. Convenience and reliability aren't perks—they're table stakes.

What I loved most was hearing how Hyatt balances deliberate, thoughtful growth while keeping guest experience at the center.

Do you think Hyatt's careful growth strategy gives them an advantage—or is the race to scale moving too fast for anyone to stay methodical?

Special thanks to our advertiser: 👉 Actabl gives you the power to profit. Visit Actabl.com to explore tools that drive performance and benchmarking insights for budget season and beyond.

Global Hotel Development: Luxury, Conversions & What's Next with Bruce Ford Sep 02, 2025

Show notes

What's really happening in the global hotel pipeline? Glenn Haussman sits down with Bruce Ford, SVP at Lodging Econometrics, to break down the numbers, trends, and transformations shaping hospitality development worldwide.

From luxury's evolution into intimate, multi-gen-friendly resorts to the rise of dual-brand properties and strategic conversions, this episode delivers insights that matter to owners, developers, and hospitality pros alike.

Special thanks to our advertiser: 👉 Actabl gives you the power to profit. Visit Actabl.com to explore tools that drive performance and benchmarking insights for budget season and beyond.

🔍 #novacancynews #hospitalitydevelopment

🔑 Key Highlights:

📈 430,000+ rooms expected to open globally in 2025—what that means for the industry
🏨 Luxury redefined: smaller footprints, integrated villas, and private residences
🧩 Membership models and branded residential offerings gaining traction
🏗️ Upper Upscale and Upscale growth across continents, with dual-brand formats thriving
🔄 Conversions surge as aging inventory hits critical renovation cycles
🌍 Top global markets for new construction—China, Dallas, Orlando, and more
🎡 Disney's expansion and Epic Universe's ripple effect on Orlando's hotel scene

Inside Le Meridien: Budgets, Big Events & the Real Story of New Orleans Hospitality Aug 27, 2025

Show notes

New Orleans isn't just about beignets and brass bands—it's a test case for how hotels handle unpredictable demand. I spoke with Ken Jacques, GM of Le Meridien New Orleans, which is operated by Stonebridge, about how he's planning for 2026 and what it really takes to run a hotel in a city built on events.

Here's what stood out:

Hotels can't just copy last year's budget — they're recalibrating daily
Events like Mardi Gras, Jazz Fest, and UFC change everything for revenue planning
Instinct plays as big a role as spreadsheets when forecasting demand
International travel remains a wild card that could shake up results
New Orleans is seeing its cleanest, safest stretch in decades—and that's great for business

Ken pulls back the curtain on hotel strategy giving me new perspective on how leaders adapt in real time.

Special thanks to Actabl: Actabl gives you the power profit. Visit them at Actabl.com.

#NoVacancyNews #Hospitality

Hotel Development Boom: Europe, Middle East & Africa Aug 27, 2025

Show notes

What's shaping the future of hotel development beyond the U.S.? In this hashtag#NoVacancyNews, Bruce Ford of Lodging Econometrics and I break down the latest pipeline data across EMEA—and what it means for owners, operators, and investors. 🔑 Key insights: Why conversions are becoming the biggest story in Europe after a decade of limited activity How unique land and building lease structures shape hotel development in cities like London and Monaco The latest Middle East mega-projects, from Riyadh to Cairo, and the realities behind ambitious tourism ministry targets Emerging opportunities in markets you might not expect—plus which regions are poised to outperform the U.S. in operating performance How global brands are reshaping portfolios with apartments, extended stay, and upscale prototypes Special thanks to our advertiser Actabl — Actabl gives you the power to profit. Visit them at Actabl.com

969: Hospitality Education, AI & the Future of Talent Aug 26, 2025

Show notes

How can hospitality education keep pace with the evolving workforce, shrinking attention spans, and the rise of AI? In this #NoVacancyNews, I'm joined by Dr. Suzanne Bagnera and Dr. Peter Ricci. We're tackling one of the most pressing issues in our industry: attracting and preparing the next generation of hospitality leaders.

🔑 What we cover:

Why enrollment in hospitality programs is dropping—and what that means for the industry
How AI is reshaping hospitality education and operations (and how students are learning to use it)
The permanent shift toward online learning and flexible work experience requirements
Why hospitality careers go far beyond hotels & restaurants—think cruise lines, casinos, finance, and even marine biology
The critical role of soft skills like communication and storytelling in today's data-driven world

Special thanks to Actabl for supporting this conversation. Actabl gives you the power to profit. Visit them at Actabl.com.

👉 Join us for insights that challenge assumptions, spotlight opportunities, and show why hospitality is still one of the most rewarding career paths.

968: Inside CoralTree's Long Game in Luxury Vacation Rentals Aug 21, 2025

Show notes

From Aspen in the 1970s to Maui today, CoralTree Hospitality has been shaping the residential resort and vacation rental space long before it was trendy. In this #NoVacancyNews, Glenn and Anthony sit down with Mike Cuthbertson, Managing Director of the CoralTree Residence Collection, to talk about:

How CoralTree blends hospitality standards with vacation rental flexibility
The unique challenges of managing hundreds of individual owners (and their opinions)
Creative strategies to get homeowners to invest in upgrades
The tech innovations transforming revenue management and guest experience
Why consistency of experience matters more than identical rooms
The relationships that keep guests coming back for generations

If you've ever wondered what it takes to profitably operate luxury vacation rentals while keeping owners happy and guests coming back, this one's packed with insights.

Special thanks to Actabl for powering this episode. Visit HotelData.com for benchmarking insights to boost your 2025–2026 performance.

Inside The Peabody Memphis | Doug Browne on History, Renovation & Hospitality's Future Aug 20, 2025

Show notes

The Peabody Memphis is more than a luxury hotel — it's a living piece of history. From its famous duck march to welcoming presidents and celebrities, this property continues to set the standard for Southern hospitality.

In this episode, I talk with Doug Browne, President of The Peabody Memphis, about what it takes to run a century-old icon while keeping it fresh and profitable.

💡 What you'll learn:

How a 25-year rolling capital plan preserves the hotel for future generations
The behind-the-scenes story of a $30 million renovation
Why a small change to the lobby bar delivered outsized financial results
Renovating challenges in a 100-year-old building (with some surprising discoveries!)
Doug's advice for the next generation: play the long game in hospitality

🎯 Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

🔔 Subscribe for more conversations with leaders shaping the future of hotels.

Asia Pacific Hotel Construction Boom | Bruce Ford, Lodging Econometrics Aug 19, 2025

Show notes

Asia Pacific is driving nearly half of the world's hotel construction — but the trends look very different when you separate China from the rest of the region.

I'm joined by Bruce Ford, SVP at Lodging Econometrics, to break down the numbers and explain what they mean for the hospitality business.

💡 What you'll learn in this episode:

Why China is finally seeing a wave of upscale and boutique hotels

The scale of new projects in India, Vietnam, and Thailand

How pandemic-delayed projects are now entering the market

The rise of conversions in Asia Pacific for the first time

Why the assumption that "new construction is dead" is completely wrong

🎯 Special thanks to our sponsor: Actabl gives you the power to profit — visit Actabl.com

🔔 Subscribe for more insights into hotel development, investment, and operations.