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Latest Episodes:

Focus on What You Can Control | Joseph Bojanowski, PM Hotel Group Oct 09, 2025

Show notes

Budget season feels tighter—and more uncertain—than ever.

At The Lodging Conference, I spoke with Joseph Bojanowski, President of PM Hotel Group, about how he's tackling budgeting, inflation, and a confusing economic outlook heading into next year.

Here's what stood out:

👉 Hotels can't control government shutdowns, tariffs, or global politics—but they can control performance delivery.

👉 Joseph's team focuses on guest experience and value—if the stay feels worth more, guests are willing to pay more.

👉 Group business shows real strength, with Q1 and Q2 bookings up 107% year over year, driven by strong event demand.

👉 Even as uncertainty grows, consumer travel remains resilient, especially across leisure and group segments.

👉 The path forward? Focus internally—on what you can control, and make every guest interaction count.

Joseph summed it up perfectly: "Performance, performance, performance."

🙏 Thanks to Unifocus , the leader in workforce optimization and labor management technology. They help hotels boost productivity and employee engagement while improving the guest experience. Learn more at Unifocus.com

Leading Through Trust | Ben Perelmuter, CEO of Remington Hospitality Oct 08, 2025

Show notes

Leading a new company doesn't start with a strategy—it starts with trust.

At The Lodging Conference, I spoke with Ben Perelmuter, President & CEO of Remington Hospitality, about how he's shaping the company's culture, building his leadership team, and staying focused on what matters most: property performance.

Here's what stood out: 👉 Trust takes time. Ben already knew many on his team, which gave him credibility on day one—but he knows leadership means earning it every day. 👉 He built his executive foundation fast, hiring Jason Krull as COO and Corey Chambers to lead revenue and sales—two people he's worked with before and deeply trusts. 👉 Their chemistry creates a "one plus one equals three" effect—moving faster because they share shorthand and alignment. 👉 With RevPAR growth slowing and cost pressures rising, Remington focuses on execution, group business, and performance at the property level.

Ben's philosophy is simple: focus on the fundamentals, hire people you trust, and build from the ground up—one brick at a time.

🔗 Watch the full conversation: [Insert link]

🙏 Thanks to Entegra, the leading group purchasing organization helping hotels save money and strengthen operations. Learn more at EntegraPS.com.

How AI Could Reshape Hotel Search | Jeff Wagoner, Outrigger Hospitality Group Oct 07, 2025

Show notes

We gave control of our hotel inventory away once before. Let's not do it again. At The Lodging Conference, I spoke with Jeff Wagoner, President and CEO of OUTRIGGER Hospitality Group for hashtag#NoVacancyNews, about how hashtag#AI is reshaping hotel search, discovery, and distribution — and what hoteliers must do to stay in control this time. Jeff drew a clear line between the post-9/11 OTA era and what's happening now with generative AI. Back then, the industry leaned on online travel agencies for visibility and lost direct connections with guests. Today, agentic AI tools like ChatGPT could either hand that power back to hotels—or repeat the same mistake. Here's what Jeff shared: 👉 AI isn't just about asking questions—it's about how search renders your brand in a conversational environment. 👉 Hotels must feed accurate, high-quality data into AI systems to ensure they show up first. 👉 Understanding geo-based and algorithmic search will soon matter as much as SEO once did. 👉 Operators that invest early will save on distribution costs and regain control of guest relationships. Jeff's message was clear: The AI era is another inflection point for hashtag#hospitality. Get educated now — or risk falling behind. Thanks to our friends at Unifocus for sponsoring this video. Unifocus , technology that drives value, visit them at Unifocus.com

FNA 190: NewGen Advisory. OldGen Hosts Oct 04, 2025

Show notes

Tonight we have David Bowman, EVP at NewGen Advisory is here to advise Glenn, Craig, Producer Dave and Doctor Producer Suzanne on how not to screw up a happy hour podcast. Our guess: It doesn't work.

How AI Saves Hotels Time & Money | Charles Oswald (Aperture) & Ryan Zaucha (Reeco) Oct 03, 2025

Show notes

Hotel owners lose money every day on purchasing inefficiencies. AI can change that.

On No Vacancy Live, I spoke with Charles Oswald, CEO of Aperture Hotels, and Ryan Zaucha, Director of Strategic Partnerships at Reeco, about how technology transforms purchasing into profit.

Here's what we uncovered: 👉 Tariffs and supply chain shifts push costs higher—but AI can build the optimal purchasing basket in real time 👉 Reeco's platform breaks down silos between GPOs, broadliners, and direct agreements to deliver live data, not outdated quarterly reports 👉 Pre-coded invoices and allocations save GMs 8–10 hours a week, freeing them to focus on guests instead of paperwork 👉 Even small items matter—one hotel saved $5,000 a year on cranberry juice just by following optimal purchase guidance

Charles and Ryan showed how hoteliers can hit the "easy button" for purchasing while gaining visibility, compliance, and serious savings.

🔗 Watch the full episode: [Insert link] 🌐 Learn more about Reeco: www.reeco.com 🌐 Learn more about Aperture Hotels: www.aperturehotels.com

Bonus: Solving the Hospitality Kitchen Labor Crunch Oct 02, 2025

Show notes

Labor shortages are hitting #hospitality kitchens hard—and it's not just about headcount. For this #NoVacancyNews, I talk with Franke Jones, senior culinary consultant at Food Buy, about how aging kitchen teams and lack of incoming talent are creating a slow-motion crisis.

We break down actionable strategies to help short-staffed kitchens stay productive:

• Smart procurement to reduce prep time

• Menu rationalization for better cross-utilization

• Streamlining SOPs across outlets

• Chef-led consulting that actually understands your pain points If you're running a resort, #hotel, or restaurant and feeling the #labor squeeze, this episode is your playbook for doing more with less—without burning out your team.

🔔 Subscribe for more hospitality insights and real-world solutions.

980: McKibbon Hospitality Turns 100 | Bruce Baerwalde on Culture, Growth & Extended Stay Oct 01, 2025

Show notes

McKibbon Hospitality celebrates 100 years in business—and President Bruce Baerwalde joined hosts Glenn Haussman and Dr. Suzanne Bagnera on No Vacancy Live to share how the company continues to thrive. In this episode:

✔️ How McKibbon grew from operating Piggly Wiggly grocery stores to nearly 100 hotels

✔️ Why a culture of trust and "family" keeps associates engaged for decades

✔️ The strategy behind dual-branded hotels and Florida growth markets

✔️ The role of #extendedstay in the development pipeline

✔️ How McKibbon invests in innovation and prepares for its next century Bruce's 30-year career with McKibbon highlights the power of culture, consistency, and visionary leadership in #hospitality.

🙏 Sponsored by Actabl — benchmark your performance this budget season at HotelData.com .

👍 Like, share, and subscribe for more insights into #hotelculture, #extendedstay, and hospitality leadership.

979: How Hotel Owners Find Opportunities in a Tough Market | Paul Sacco, PM Hotel Group Sep 30, 2025

Show notes

Hotel owners face pressure from rising costs, subdued RevPAR growth, and a challenging deal environment. But opportunities still exist.

In this episode of No Vacancy Live, Glenn Haussman and Dr. Suzanne Bagnera talk with Paul Sacco, Chief Growth & Development Officer at PM Hotel Group, about how owners can adapt and thrive.

You'll learn: ✔️ How margin pressures—insurance, labor, utilities—impact operations ✔️ Why family offices and high-net-worth buyers move into #hospitality real estate ✔️ How PM Hotel Group's Modus division drives growth in #lifestylehotels and #wellness projects ✔️ Why balancing technology with human connection ensures long-term success ✔️ How owners uncover deals through relationships, management partners, and resilience

🌐 Learn more about PM Hotel Group: [Insert link] 🌐 Explore benchmarking insights at HotelData.com from our sponsor Actabl

👍 Like, share, and subscribe for more insights on hotel ownership, development, and strategy.

FNA 189: A Terrible Falik-cy Sep 27, 2025

Show notes

Jonathan Falik is CEO at JF Capital Advisors. We advised him that if he wants to keep his capital he shouldn't join myself, Craig, Producer Dave and Dr. Producer Suzanne for some cocktails and laughs to kick off the weekend.

978: Why Craft Lodging Delivers Authentic Travel | Mark Reichle, Select Registry Sep 25, 2025

Show notes

Guests want authentic stays — not cookie-cutter hotels or hidden cleaning fees. Craft lodging delivers, and Mark Reichle, CEO of Select Registry joins Glenn Haussman and Dr. Suzanne Bagnera on No Vacancy Live to explain how.

What you'll learn:

✔️ Why Select Registry properties combine independence with quality standards

✔️ How innkeepers create authentic #hospitality connections with guests and communities

✔️ Why travelers value craft lodging for experiences they can't find at large #hotels

✔️ How technology can enhance service without replacing human warmth From lovingly restored historic inns to oceanfront escapes where whales play in the cove, Select Registry properties provide travelers with unique #travel experiences rooted in passion.

🌐 Explore properties: www.selectregistry.com

🌐 Get benchmarking insights at HotelData.com from our sponsor Actabl 👍 Like, share, and subscribe for more conversations about authentic hospitality.