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    Business

    Ninja Selling Podcast

    The Ninja Selling Podcast is for real estate agents, loan officers, sales professionals and anyone looking to better their business to increase their income per hour. Hear from the rotation of hosts from the Ninja Selling team as they share tips and tricks from top-producing agents around the country.

    Advertise

    Copyright: © Matt Bonelli and Garrett Frey 2024

    • Apple Podcasts
    • Google Play
    • Spotify

    Latest Episodes:
    A Buyer Process Master Class with Deborah Lesyshyn Jul 23, 2020
    Show notes

    Today's episode was actually recorded before COVID-19 hit, and it's been sitting on the shelf until Matt and Garrett found the right time to release it. That time is now as it marks the final installment in their 'buyers series'. One of the agents that Garrett has coached for many years, Deborah Lysyshyn from Virginia Beach, Virginia, joins our hosts today to discuss her many years of experience in working with buyers, and how the process she has created recently resulted in her remarkable achievement of winning her office's High GCI Award without hitting the top volume in the office.

    Deborah begins by sharing her background in real estate and as a Ninja, and describes the 'buyer presentation' which she created years ago, and which she continues to hone today. Throughout the episode, she describes the various elements of the process she follows with buyers, providing proven and practical tips that you can start implementing immediately, and emphasizing the need for thorough preparation, being businesslike, knowing your worth and feeling confident in it. She also introduces listeners to her concept of 'future pacing', a key component in setting expectations for yourself and for your buyer. The vast amount of experience, expertise, knowledge, and advice which Deborah shares today truly renders this episode a master class which must not be missed.

    Episode Highlights:

    • Deborah's background in real estate and as a Ninja
    • The Buyer Presentation that she constructed
    • The Buyer Contract and setting expectations
    • Knowing your value and charging appropriately
    • The value that Deborah provides and how she handles her fees
    • 'Future pacing'
    • The importance of running your business like a business and preparing yourself and your buyer
    • Deb's effective and efficient process for helping buyers and her advice for new agents

    Quotes:

    "Nobody gets in my car if they haven't signed a Buyer Contract…they want me to do the best for them, and I want them to do the best for me."

    "One of the most important things I can tell people is, 'You know you're going to do whatever it takes, you have no idea how long it's going to take to get there, why don't you make sure that you're getting well paid?'"

    "I always put them in the position of understanding that none of us are embarrassed that we get paid."

    "The buyer, basically, can hold that realtor even more accountable, in my mind, than they could if they don't have a contract…there's a benefit to the buyer signing a buyer agency."

    "I'm spending an hour, hour and a half with them setting expectations, learning about them, finding out what it is they need from me to help serve them at the highest level."

    "You're answering before you're listening."

    "The more time I put in with the buyers…the quicker they buy."

    "Deborah, you are a master at setting expectations."

    "The thing that makes this work is that you feel it, you understand it, and you know your worth, and you deliver it with confidence."

    "Prepare, prepare, prepare."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    Avoiding the 'Winner's Curse' with the Buyer Process Jul 20, 2020
    Show notes

    Today marks the second installment in Matt and Garrett's series focusing on buyers in which they look at one of the possible reasons for such a high percentage of deals falling out these days – the dreaded 'Winner's Curse'. It is a very real phenomenon which is covered in Ninja installations, and seems to be more prevalent in the current market, so the timing is perfect to take a look at both the curse, and the way to avoid it, in today's episode.

    Matt and Garrett begin by explaining what the curse is, and the important role that communication and the Buyer Process play in avoiding it. They also explore the common buyer fear of paying too much, and the importance of patience and educating your buyer about current market conditions. They finish by discussing the value in both sharing 'pendings' with your buyers as part of their market education, and in keeping an eye on these listings on their behalf. If ever there was a time to become a Buyer Process expert, this is it – you and your buyers will enjoy great success if you do.

    Episode Highlights:

    • What the Winner's Curse is
    • The important role that communication and the 10 Step Buyer Process plays
    • The fear of paying too much
    • Educating your buyer about the current market conditions
    • Being patient with them
    • Watching and sharing 'pendings' with your buyers

    Quotes:

    "So, you're telling me that 29 other people…thought that maybe what I'm offering is too much, and didn't decide to go this high."

    "A lot of times we're taking an offer kind of in the middle, knowing that that's a person that can perform to the end of the transaction."

    "If you're running a good process, none of your buyers should really fall out unless there is, like, catastrophic things that come up on a home inspection report or, you know, something changes in life during that transaction."

    "This all goes back to the 10 Step Buyer Process, and it goes back to doing it extremely well from front to back."

    "What a great time to hone your skills as a buyer agent because your value, your stock is going way up in value right now because people are looking for a true expert that can help them find that home."

    "This is the time to be absolute experts in the Buyer Process for your clients."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    Buying into the Complete Buyer Process Jul 16, 2020
    Show notes

    Across the country, and actually throughout the world, the state of the real estate market is causing a number of buyer challenges which are resulting in far too many properties falling through on contract these days. Happily, Matt and Garrett are here today to review with listeners the Ninja Buyer Process, which, when followed thoroughly, helps buyers understand the market and determine their true goals while also allowing agents to efficiently and effectively guide these buyers.

    Stressed throughout the episode is the need to follow the buyer process completely without skipping steps or cutting corners, and our hosts offer their sage advice on how to carve out the time to run through the process with buyers. They also demonstrate how this process addresses the common buyer fear of missing out on their 'dream house', and they also review a case study of the success of an agent who followed the process faithfully. Matt then invites interested agents to participate in a 'showing' to 'under contract' comparison tracking exercise, before he and Garrett clarify just what constitutes a 'showing', and direct listeners to a previous podcast to learn all about the most overlooked step in the Buyer Process. There is a massive movement throughout the world of people changing their surroundings in response to the recent world events, affecting real estate markets everywhere. The result is certainly not a 'child's play market' – a fact that renders the timeless information and advice offered in today's episode more relevant and valuable than ever.

    Episode Highlights:

    • The importance of following all steps of the Buyer Process
    • Creating the time to run through the process
    • The fear of missing out on the 'dream house'
    • A case study of the benefits of faithfully following the process
    • Matt's 'showing' to 'under contract' comparison tracking proposal
    • What constitutes a 'showing'
    • The most overlooked step of the Buyer Process

    Quotes:

    "This process is for the buyers."

    "You need to follow the process if you want to see great results."

    "We sometimes get lulled by our own perceptions of how things are done."

    "She had a moment of seeing that it could be done better."

    "How many properties are you showing to a buyer before they go under contract?"

    "Clear buyers commit."

    "Know that you have the best tool you could ever imagine in your back pocket right now if you choose to use it."

    "This works in any market."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli

    'How to Cure Buyer Confusion' (Episode 128 from March 19):

    http://theninjasellingpodcast.com/podcast/how-to-cure-buyer-confusion/


    Avoid Complacency and Enjoy the Journey Jul 13, 2020
    Show notes

    As the second half of 2020 begins to unfold, Matt and Garrett are seeing some people who are hitting some pretty big wins, possibly even achieving their goals for the year already, while others aren't enjoying quite that same level of success. Today's episode is all about the dangers of falling into the complacency trap that big wins can generate, and stepping back to ensure that everyone is enjoying the journey that they are on in life and business.

    Starting with the basic question 'What is your goal/mission?", our hosts proceed to look at the dangers of complacency, the value of 'happiness checks', and the importance of enjoying this journey that you are on, personally and professionally. Revisiting your business plan is recommended as you analyze just what is making your business shine, determining where you are in your journey currently, and adjusting your goals as necessary. It is critical for everyone to keep the bigger picture in mind as they build a life as well as a business, and Matt and Garrett share their valuable advice about how to achieve all of this in today's very special episode.

    Episode Highlights:

    • What is your goal/mission?
    • The dangers of complacency
    • Happiness checks
    • Enjoying the journey
    • Revisiting your business plan
    • What's making your business shine?
    • Working with your goals based on where you are in your journey

    Quotes:

    "I find people, when they really get the Ninja systems working for themselves, a lot of times it doesn't turn into an income goal anymore, it turns into a type of business person I am as it comes to real estate. The income is just a crazy by-product of it."

    "Get addicted to your own journey."

    "This is the time to re-evaluate."

    "This thing just keeps growing on itself."

    "You guys are in the driver's seat of this one."

    "This is way bigger than real estate."

    "Enjoy the journey."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    "Watching Relationships Shine Like They've Never Shone Before" Jul 09, 2020
    Show notes

    Today, Matt and Garrett want to revisit the foundation of Ninja selling – relationships. Whether you are new to the business or have been in it for years, relationships can make or break you - particularly during this pandemic - so sharing information and strategies regarding them is always a beneficial exercise, and that's just what they do in this episode.

    Matt and Garrett share stories of those out there who are thriving during this pandemic thanks to the systems and relationships they had in place heading into it. They also look at the many different forms of relationships, the need for having the proper intent, how to really make full use of your database, and the concept of 'Flow 360'. They finish by exploring the power of diversification, offer some systems for remembering information about people, and relate the joys of 'the harmonization of life and business'. All businesses are based on relationships, and real estate is no exception. Let Matt and Garrett demonstrate how you can make your life, and by association your business, so much better by fostering sincere and lasting ones between yourself and your people.

    Episode Highlights:

    • Thriving through this pandemic with relationships
    • The many different forms of relationships
    • Having the proper intent
    • Really using your database
    • Flow360
    • Diversification
    • Systems for remembering things about people
    • The harmonization of life and business

    Quotes:

    "If you stick to your relationships, you'll be totally fine through this time."

    "You've got a lot of people that have had the best year they've ever had…already hitting their annual goals right now."

    "I can tell who's really in flow with their database…because right now they're having record breaking months for themselves back to back to back, back."

    "When you combine all these little touches together, magic happens."

    "Now that you're caring, now that you're paying attention, now that you know all these cool things, now we can take action."

    "You have created a perpetual motion machine."

    "We are in a people business, and enjoying people is a very important part of that."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    Making Time to Stay 'On the Business' Jul 06, 2020
    Show notes

    Both Matt and Garrett are watching a trend in the marketplace these days where realtors are showing up in two different groups: they're either incredibly busy or not busy enough. Regardless of which group you fall into, the importance of maintaining 'on the business' time and planning for future business is crucial to continued success, and is the topic of today's episode.

    Our hosts begin by emphasizing the importance of maintaining this 'on the business' time, looking at your calendar to plan appropriately, and then they review some of the activities involved and how to get them done even when you are at your busiest. They look at examples of 'doing your business while you're in the business', the impact of setting a positive mindset, structuring your morning routine, and the critical role that planning plays in all of this. 'On the business' activities are essential to success and cannot be sacrificed, especially during your busiest times. Today's episode will show you how to effectively build these activities into your regular routine, allowing you to keep the bigger picture in view and plan for future business as well.

    Episode Highlights:

    • The importance of maintaining 'on the business' time
    • Looking at your calendar to plan
    • 'On the business' activities and how to get them done
    • Doing 'on the business while you're 'in the business'
    • Setting a positive mindset
    • Structuring your morning routine
    • The importance of planning

    Quotes:

    "If they don't start getting serious and slow things down a little bit, make sure they've got that 'on the business' time, it's going to whack you."

    "You can build a Ninja business directly out of the craziness of what this business is, but you need to be aware of it."

    "Don't just get stuck in business mode of who's a potential client. Everybody around you needs some interaction."

    "The world will give you free time. It will slow things down for you tremendously if you don't slow yourself down."

    "Look ahead and start to plan…make the most out of the time you have right now…fit in the extra times…[do] your session to plan…and execute that week with just positive, positive energy."

    "It's time for today. It's time for action. Don't beat yourself up about yesterday."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    Committing to Customer Service Calls Jul 02, 2020
    Show notes

    As they so often do, Matt and Garrett are talking about the phone again today. This time around, they take an in-depth look at something that can be misunderstood or overlooked, but which has incredible potential for you, your relationships, and your business: the customer service call.

    First of all, they define what this call is, why it needs to be done, and emphasize the importance of following through on this very important commitment. They go on to share the benefits of these calls, offer some tips for structuring them, review the referrals that can result from them, and stress the value of employing the FORD questions. They finish by outlining the two steps everyone should complete when preparing for these calls. Today's episode includes information, insights, and advice which can immediately and efficiently improve your relationships and your business, and it's all free – you owe it to yourself and your people to listen!

    Episode Highlights:

    • What the customer service call is and the reasons for doing it
    • The importance of following through on this commitment
    • How it benefits agents
    • Customer service calls tips
    • Referrals and the reticular activating system
    • Including FORD questions in your service calls
    • 2 steps to preparing for these calls

    Quotes:

    "Don't ever, ever, ever let your customer service calls slide."

    "Communication is the root of, like, all happiness, and it can also be the root of all evil when communication falls."

    "That repetition, and the routine, and the confidence that they know that you said you're going to do something, and you're doing it is a very, very big piece in the referral side of this business."

    "When you exceed expectations of what people think a realtor is there to do for them, that's when they start talking about it."

    "We refer people that we know are going to make us look good."

    "During the time of the transaction, the people you're working with have four opportunities to refer you…and if you're not receiving at least one of those that means that you're not connecting with them in the right way."

    "Two hours a week to invest into your business to help you run your process better and collect more referrals? Come on, guys, this is great, great stuff!"

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    The Power of the Podcast Jun 29, 2020
    Show notes

    As many realtors are discovering, changing times offer the opportunity to step back, take a look at their business and determine if maybe there is something new or different they can do to keep moving forward successfully. One trend that seems to be emerging in this area is that of agents hosting their own podcast, and given their experience in this field, Matt and Garrett have a great deal of valuable information and advice for those considering following in their podcasting footsteps.

    In today's episode, they discuss some important aspects to consider before starting a podcast, especially having passion and proper intent. They also look at the factors involved in creating a local podcast, how to structure it, and identifying and addressing failure points. Tips for getting started, looking at the merits of offering audio, video, or both, and subtly building your business information into the podcast are all explored as well. The power and reach of a podcast can be formidable – listen in today to determine whether or not hosting one is right for you to continue your quest to share your passion with the world.

    Episode Highlights:

    • What to think about before starting a podcast
    • Having the right intent
    • Making a local podcast
    • Identifying and negotiating around failure points
    • Structuring a podcast
    • Tips for getting started
    • Audio, video, or both?
    • Subtly building your business information into the podcast

    Quotes:

    "It's really easy to get started."

    "You better have a passion about what you're talking about, and what you're sharing."

    "There is an opportunity to attract some business through having a podcast…it's massive."

    "I think you should do everything that you can and feel comfortable with it."

    "The audio quality is what makes a great podcast."

    "The value is in the content, not in the fact that you're a realtor."

    "I think it's just an amazing way to set yourself apart out there, and be able to provide some great value on a very large platform."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    Building Trust and Comfort in the Lending Experience Jun 25, 2020
    Show notes

    These days, there are a lot of people out there who are refinancing or buying real estate, and many lenders who have so much to offer. Matt and Garrett are seeing a lot of successes in this area, but also some frustrations, so in today's episode, they've decided to explore the lending side of the real estate business and how to make it a positive experience each and every time.

    They start by comparing the relative advantages and disadvantages of both online and local lenders, and by looking at the importance of trust and helping clients understand their options when it comes to lenders. They also share some suggestions for what lenders can do to set themselves apart, and how they can work together with agents to ensure expectations are clearly communicated with the buyer, resulting in a successful interaction for all. The ability to generate trust and comfort, particularly during times of stress, is a valuable gift, and today's episode shows you how you can acquire this gift and use it to benefit all of the parties involved in each of your real estate transactions.

    Episode Highlights:

    • Comparing online lenders with local lenders
    • Helping clients understand their options when it comes to lenders
    • The importance of trust
    • What lenders can do to set themselves apart
    • Ninja for mortgage professionals

    Quotes:

    "There are so many more checks that are happening, there are so many more, you know, requirements that lenders have."

    'When we find a problem, you need to reframe it as an opportunity."

    "They need to see a path about how you are going to protect them through this time, or guide them through this time."

    "Communication needs to go up, especially during high stress situations."

    "You have such a great opportunity to make so many people look good which is going to make them so happy, which means they are going to refer you as well."

    "There's things that build comfort into people and we need to…take those steps."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli


    The Perfect Opportunity for Real Estate Reviews Jun 22, 2020
    Show notes

    As the world continues to work its way through these unusual times, Matt and Garrett are hearing a lot of information and predictions out there which don't always seem to be based upon hard facts and evidence. That's precisely why today's episode is all about education – educating yourself and your clients - so that you will always have the perfect response to that age old real estate question: "How's the market?".

    They begin by reviewing some of the opinions they're hearing out there and then dive right into the importance of conducting one-to-one real estate reviews which can provide actual evidence as opposed to the ever popular 'hearsay'. They also share the importance of educating yourself, particularly about your own neighborhood, offer some resource recommendations, and outline what information should go into your real estate reviews. The world has, indeed, offered you the opportunity to contact your people and to educate them about the real estate market these days. Today's episode will prove invaluable to you as you make the most of this moment in history to inform and support them with the absolute best of intentions.

    Episode Highlights:

    • The importance of conducting one-on-one real estate reviews with your people
    • Reasons to contact your people
    • Educating your people
    • Starting in your own neighborhood
    • Resource recommendations
    • The information to include in your real estate reviews

    Quotes:

    "There's very few marketplaces I could put my hands on right now that are seeing a drop in price ranges."

    "The world has given us another reason to call."

    "Your intent very much matters here."

    "This is what makes you the trusted adviser."

    "It's about looking at facts, sharing information, real numbers, and…opening up a conversation."

    "Take the opportunity out here right now. Your people want it. They don't understand what's going on, they don't understand how this affects them…educate them, and be their source of information, be their expert."

    Links:

    www.TheNinjaSellingPodcast.com

    Email us at TSW@TheNinjaSellingPodcast.com

    Ninja Selling

    www.NinjaSelling.com

    @ninjasellingofficial

    Ninja Coaching:

    www.NinjaCoaching.com

    @ninja.coaching

    Garrett

    garrett@ninjacoaching.com

    @ninjaredding

    Matt

    matt@ninjacoaching.com

    @matthewjbonelli

    Ninja Coaching Book Reviews

    https://ninjacoaching-bookreviews.libsyn.com/


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