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    Technology

    Metamuse

    Tools for thought, product design, and how to have good ideas.

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    Latest Episodes:
    https://museapp.com/podcast/transcripts/15-leaving-san-francisco/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: I really thrive off of urban energy, but I also I’m at a point where I want a little more green, a little more quiet, a little more space, and can I get those two things together. Hello and welcome to Meta Muse. Muse is a tool for thought on iPad. This podcast isn’t about Muse the product, it’s about Muse, the company and the small team behind it. My name is Adam Wiggins, and I’m here with my colleague Mark McGranaghan. Mark, what’s the air quality like in Seattle right now? 00:00:33 - Speaker 2: It’s much improved. We got hit really bad by that smoke, but we got some proper Seattle rains, and now it’s really clean out here. 00:00:40 - Speaker 1: I love the uh smell of the air after a good rain, and I can only imagine how different it must be in the wake of the wildfire smoke. Our colleague Julia found it a little funny because actually in the demo video that’s on our website that you recorded, there’s some content related to Seattle and there’s actually a whole board about natural disaster risk and wildfires explicitly called out there, and I think it’s pretty low, mostly in the Pacific Northwest, I assume because it’s raining or whatever, but apparently not in that calculation is what happens if wildfires hundreds of miles away happen and then the smoke drifts. 00:01:15 - Speaker 2: Yeah, exactly. The immediate area here is safe cause it’s very wet, so it’s hard to catch fire, but we definitely can get smoke as we were reminded the past few weeks. 00:01:23 - Speaker 1: So our topic today is leaving San Francisco, and we both have a personal story on this. You moved to Seattle a few years back, leaving the Bay Area, and I moved to Berlin 7 years ago now, after 7 years in San Francisco. And there’s a little in the zeitgeist in the discussion here, the pandemic has led a lot more companies to remote work, and in turn has made people who work for those companies have more sort of flexibility where they can work from wildfires are probably a piece of that as well, but in general, I feel like I’ve seen in my Social networks and colleagues, people considering leaving the Bay Area or in some cases they’ve done so. There’s a great article by Kevin Lana who speaks about that, that I’ll link in the show notes. And we’ve also got tech companies like Stripe and Zapier being willing to essentially pay you to move someplace cheaper, which is sort of interesting. But the topic here isn’t to debate the merits of the Bay Area, but I thought it would be really interesting to reflect on not just our personal stories, but how you make a decision like this. Because it feels like an unprecedented social shift in some ways, which is most people, and me included, most of my early life, I went to where I needed to go for school, you know, university, where can I get a good education that will have me, and then later on to pursue employment. And I didn’t make any kind of calculus of where do I want to live. I made the calculus of where can I get the best job for myself, and then that naturally dictated where I was going to live. And it’s something I feel like I’m seeing a lot of lately. I had a bunch of conversations with folks where people are going through the same process that I went through some years back when I embraced remote work, maybe you did as well, which is to realize that you have the opportunity, the privilege to just pick where you want to live and have that be based on some criteria that’s not coupled to your employment. But also realizing maybe the weight of that responsibility or it’s not the right way to put it, maybe that it’s a great opportunity, but how do you decide if you can do more or less anywhere in the world or within some time zone band, what criteria do you use? Where do you even start? So that’s why I thought it would be an interesting topic for us today. So Mark, I know you moved to the Bay Area, kind of at the start of your professional career. That’s when we got the chance to work together and I think for you it was like me, an incredible opportunity to build your early career and then just a couple of years back, you moved to Seattle. I’d love to hear a little bit of that story. 00:03:51 - Speaker 2: Yeah, so I moved to San Francisco originally. It was 10 or 11 years ago, I think. And at the time, I knew I wanted to be in startups and San Francisco was basically the place that you went for that. Another possible option would have been New York City, but it was definitely second place as compared to San Francisco, and actually at the time, San Francisco was much cheaper than New York. Jokes kind of on me there eventually, but that was a factor at the time. And yeah, I was there for maybe 7 or 8 years or something like that. And an incredible experience, you know, learned a lot, met a lot of interesting people, including obviously you, but a couple years ago, I was ready for something different and moved up to Seattle after a bit of a process thinking about that. 00:04:29 - Speaker 1: Yes, so I had a similar story. I moved to the Bay Area in 2007 because our company got into Y Combinator, and yeah, accessing the networks there, certainly the venture capital, but also just the wider world of tech was absolutely fantastic for our business and for my career. But then when I set down my work with that venture 6 years later, I found myself a little more flexibility. I realized that some of the day to day life there wasn’t quite what I wanted, and that led me to starting to think about where to go next and went through kind of a pretty detailed process by which I made the somewhat surprising decision to not only relocate from San Francisco, but actually move to another country, but that I think worked out really well for me. So you mentioned going through a process and I had one of my own as well and I guess this is what I’ve been talking to folks about recently is when you have this capability to choose a place, how do you actually do that? It struck me how that’s similar in a lot of ways to the two-step creative process we’ve talked about in the context of Muse before and we can get on to that a little bit, but I’d be curious just to know even setting aside process criteria, what makes one place or another better for the stage of life that you’re in or what it is that you seek. 00:05:42 - Speaker 2: Yeah, I had an interesting angle on this. So the original impetus for looking to leave San Francisco was mostly the usual reasons, which I don’t think we need to go into too much here, you know, it’s extremely expensive, it’s overregulated, and so on. But a more subtle thing that I think is really important is what was happening to my cohort. So I’m in my early 30s now, and what was happening was all of my friends and peers who are mostly a similar age, were hitting that period. Where they want to start a family, they want to have a bit more space, maybe they have other hobbies, just kind of entering that phase of adulthood, and they were all really hitting a wall in San Francisco. A few people were able to make it work, having one or a few kids, for example, but most people, when they hit that point in their life, they just couldn’t make it work in San Francisco anymore. So they had to leave. Some of them went to the East Bay or the North Bay, but a lot of them just completely left. They went to Texas or To Portland, for example, or to Seattle, where it was possible for them to pursue that phase of their life. So a lot of my peers were basically leaving all around me, which is a problem from a personal perspective, of course. But also, I was starting to sense that the magic of Silicon Valley and of San Francisco was starting to break down. And here’s what I mean. The reason San Francisco has been so special for tech is that you have people who have been there for 5, 10. 15 years who are helping to bring up the next generation, right? You get that mentorship, that experience, that network. And what was happening was the amount of time that people tended to stay in San Francisco, I felt like it was getting less and less to the point where it was starting to knock on that threshold of being there long enough to kind of fully contribute to that cycle. People were jumping out after they’ve been there for 5678 years. And as that amount was coming down, I was feeling like there was a bit of a collapse in the San Francisco magic. And on the flip side of that, I had this intuition that the future is on the internet, right? It’s not going to be limited to one city. We’ve been developing these social technologies for people collaborating and forming communities across physical locations, and it was very nascent at the time, but I figured it’s only gonna get bigger. And so what I want to bet on is that it’s not being tied to one physical place, it’s having a network that actually spans more of an area. So when I was looking for a place, it wasn’t as much finding everyone being in that one city. Like it’s not that everyone who I want to collaborate with and be with is in Seattle. But for me, that’s a very good home base, and it kind of personally is a very good fit for me, and I can talk about that if you’re curious, but also it’s a great jumping off point. It’s in the right time zone for collaborating with a lot of people in San Francisco and also the East Coast has an amazing international airport, in my opinion, like basically one of the best you can get. So it’s a good place to start a business. It’s of course, where we’ve HQ use. So that’s kind of how I was thinking about moving from San Francisco to Seattle. 00:08:31 - Speaker 1: Yeah, when I was thinking about or you know, enumerate a little bit, maybe my criteria for or what I discovered was my criteria for a place I like to live, but I was thinking more in terms of greenery and transportation and architecture. But here you’re talking about networks, which obviously is much as people I think like a lot of the history and architecture and nature in San Francisco and rightly so, the networks is obviously the real reason or is the big reason, the overshadowing reason for someone that’s in technology. I note that the places that we both chose. I wanted actually to be, if anything, in less a completely saturated place where I love being around these people that are in the same field as me and being connected to that, and that was very powerful at first, but then at some point I started to feel saturation where I can never get away from it. Totally. I was, you know, going to a coffee shop, every single conversation you overhear is about someone’s funding around, driving down the, what’s the main freeway there, every single billboard is a recruiting thing for some tech company and I’m not saying that’s good or bad, it’s just for me, what’s right is I want a mix. I want to be around some people who are in the same field and share this passion with me about computers and technology and the internet, but I also want to be around a diversity of people, young people, people, kids, people that do other kinds of work, artistic people, people in different professions. So trying to find a mix of those in Berlin was a good one. I feel like in 2014, there were some really fun up and coming. Companies and even now has a small but vibrant startup scene so I can be around people to do that stuff. There’s some great co-working spaces and companies I can connect with and all that sort of thing, but it’s not everything, it’s not everywhere. And I feel like Seattle has something similar. There’s obviously the legacy of both Microsoft nearby and then Amazon in the city and other smaller companies. So there’s plenty of tech around. It’s just not the defining characteristic of the city. 00:10:21 - Speaker 2: Yeah, exactly. That was definitely a factor for me. And to be clear, there was a whole series of kind of personal factors on why I chose Seattle as this home base instead of, for example, Austin, Texas. And yeah, one of them was getting this better balance between being plugged into the community but not being overwhelmed by it. I actually like Seattle in that respect because Well, first of all, I think people underestimate how big of a tech hub Seattle is. You know, two of the three biggest tech companies in America are based in Seattle, not the Bay Area, for example. Also, it is really the hub of like cloud back end services, even maybe enterprise, it’s very strong in those areas, games, whereas San Francisco is more. Startup and consumer focused, I would say. And the Seattle flavor is more of my expertise. So that was a good fit. And yeah, I did want to be in a place where I still had 1 ft in the world so I could go down to downtown Seattle and talk to people about tech stuff and you know, even have that option career-wise in the future, but not be so overwhelmed with it as you are in San Francisco. Also, I would say, I was betting that Seattle was just going to keep riding that curve up while San Francisco struggled. You know, it’s really hard for people to build an office in San Francisco and expand it somewhat notoriously. The Bay Area recently had this proposal to like, basically ban commuting for most of your Employees for large employers, it’s really wild. I’ll link it in the show notes. But on the flip side, the offices in Seattle are just growing big time. I was really impressed with how quickly Stripe, for example, was able to stand up a really solid and thriving office here in Seattle. And so I just figured there’s going to be more tech in the future here. 00:11:51 - Speaker 1: And you’re quite good at or quite connected to, let’s say local governance and being aware of and evaluating how well a city or state government is making an environment for infrastructure projects and certainly businesses, which is something I quite like and respect. Because I think there’s a tendency to focus on national politics and election horse races, and those things are important, but many times, especially for something like your business, it’s actually the local level stuff that probably matters a lot more. It’s like a little less dramatic and a little more long term important in some ways. So I’d be curious to hear, I know you’ve looked in quite a bit in Seattle, maybe done some of that in San Francisco around things like ease of starting a business, tax rates, that sort of thing. And again, this comes back to this making a decision about where you’re going to live, if you’re someone who’s an entrepreneur or an investor or a mix of those or a freelancer, which is that it may actually be not just, hey, I like. This place because the schools are good or I like the public transit, or I like the sports team, but actually may have impact for your work life if you’re more of a solopreneur, freelancer, entrepreneur type person. So it is both a professional and a personal decision. 00:13:06 - Speaker 2: Yeah, I think that local and state politics are a really big deal. Maybe this is an American thing, but at least here in the US it’s really important. I think people underestimate that. I certainly fell into that bucket when I first moved to San Francisco. I didn’t really understand any of the California or San Francisco stuff when I got there. So for example, somewhat to my embarrassment, I was not aware of the rent control laws in San Francisco, which is a huge deal. And I kind of lucked out and ended up being fine, but I think understanding those dynamics is really important. You know, it’s funny, this was actually one of the things that really pushed me over the edge on San Francisco. I was getting more interested and involved in local governance, especially around land use and housing and transportation and taxation. And the more I understood what was going on there, the more alarmed and dismayed I felt about. Situation. And it also seemed like it was quite structural, li…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/16-no-more-boring-apps/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: The purpose of design is really to marry the kind of far out there crazy ideas with what can be practically achieved and serve some practical function. 00:00:16 - Speaker 2: Hello and welcome to Meta Muse. Muse is a tool for thought on iPad. This podcast isn’t about Muse the product, it’s about Muse the company and the small team behind it. My name’s Adam Wiggins. I’m here today with my colleague Mark McGranaghan. Hey, Adam and Andy from Andy Works. 00:00:33 - Speaker 1: Hi guys, thanks for having me. 00:00:34 - Speaker 2: It’s great to have you on. I understand that uh you’re a woodworker. I was just looking at your clock project. 00:00:40 - Speaker 1: Yes, yeah, when I moved to Seattle, I finally had the space after moving from New York to open up a small woodworking shop here. 00:00:48 - Speaker 2: And how would you compare doing things with your hands where once you make a cut, you cannot take it back to the digital virtual space that is your day job, let’s say. 00:00:59 - Speaker 1: Yeah, it definitely requires a greater degree of thoughtfulness, I’d say, and the material is certainly a lot more expensive when you screw it up. But it’s been, you know, woodworking, I think has just been a great kind of like new creative field to get lost in and feel like a newbie again as someone who’s been in the design field now for 16 years or so. It’s great to just kind of get back to something and feel lost. 00:01:24 - Speaker 2: And maybe you can tell us just a little bit about your background. 00:01:27 - Speaker 1: Yeah, I came into design really through filmmaking first, and that was really sort of the first creative expression that I had sort of growing up in a, you know, small fishing village in Alaska and then found my way into design here in Seattle at the University of Washington, studied graphic design, and then started finding my way into this interaction field kind of combining filmmaking and storytelling with design and communication. This was definitely at the early years of product design, wasn’t wasn’t even called UX or product design at the time. And came through some different agencies, worked with Nike for a bit, worked at the big corporation Microsoft for a while on a project called Microsoft Courier, doing some ink and touch. 00:02:13 - Speaker 2: Courier, absolutely. That’s a, perhaps not a commercial success, but a um say a source of inspiration for future notebook computers, right? 00:02:22 - Speaker 1: Yeah. Well, we like to say it’s the new duo now, it just took 10 years or so to finally get out there. 00:02:29 - Speaker 2: Unfortunately, in this business, being early is the same as being wrong. Exactly. That’s a quote I often reference. 00:02:37 - Speaker 1: We used to joke at Microsoft that back in the Balmer era that they were either 5 years too early or 5 years too late with all their products. So in this case, maybe it was both. So 10 years off. But I did that for a while and that’s really what got me interested in tool making in the digital world and so left Microsoft and then ended up starting a company called 53 with some people from Microsoft. And that was really about taking that idea of building creative tools forward. And at the time, creativity wasn’t really a market that anyone was really looking at. The iPad had just come out and we started to see a lot of interesting opportunities with this mobile touch space on a larger screen and came up with a product called Paper and Paper was like a digital sketchbook and is still out there and doing well. 00:03:29 - Speaker 2: I suspect a lot of our audience knows paper and I certainly think of it as being one of the first apps that maybe really demonstrated the potential of the iPad, and especially back in those days, you know, there wasn’t an official stylus yet, and it was a much more nascent piece of. And yet if you saw an app like this and you thought, OK, now I can kind of picture what this might be for, how it could be more than just a big phone, not just a weaker computer. Right? 00:03:58 - Speaker 1: Yeah, that’s great because that was our intention. I think people forget when the iPad first came out, it was primarily marketed as a consumption device, you know, as Steve Jobs leaning back on a couch on the stage there. Reading books and watching movies. And, you know, we just always felt like that’s one view, but really technology for us really amplifies what makes us human, and a lot of that is creativity. So we just saw a lot of potential there. So we built paper, we built a stylus called Pencil before the Apple pencil, and really tried to kind of build out this ecosystem of creative tools. So we did that for a while and then ended up joining up with We Transfer and I worked there for a couple years heading up one of their products called Paste, and recently jumped away from that to start up this thing called Andy works. 00:04:54 - Speaker 2: And maybe that brings us to how we in fact got in touch, which is I came across here, let’s call it your uh initiating blog post. I don’t know, it’s the first article on your site in any case, uh, called No More boring Apps, and in fact, that’s our topic today, and maybe I can just scroll back in our, we have a slack inspiration channel here, and I posted the link when I first saw it a couple of months back or last month I guess. And I have a couple of quotes I pulled out here. One was, if you’re small, it’s to your advantage to be weird, you can build apps that the big tech companies never could. And secondly, when I use your app, I don’t want to see your company’s KPI that’s a key performance indicator. I want to see your point of view. And so those ideas being weird, particularly being weird and small, and not necessarily surfacing the business’ needs, which I feel so much of technology today is something where they’re asking me for something because it helps their business, not because it helps. Me and the point of view, the perspective on the world, which could of course be wrong, but at least it can be unique and fit with your app and fit with your team’s vibe and dynamic, that sort of stuff is what I’m in this business for and hopefully is what we’re doing on the Muse team. I’ll link the article in the show notes, of course, but Andy, maybe you want to briefly summarize why you wrote that article or what you think the thesis is. 00:06:17 - Speaker 1: Yeah, I’ll try and summarize it as kind of succinctly as I can, but That statement, no more boring apps really was something of a rip off of the artist John Baldassari, who was a painter back in the 70s, who famously, you know, at the age of 39, well into his midcareer, done hundreds of paintings of landscapes, took all of his paintings, lit them ablaze. And took the cremations and made cookies out of them and it was a whole performance piece, but one thing that he did is he proclaimed, I will not make any more boring art and recorded a video of him writing that thousands of times over and over again. So I just loved that story, that sort of like epic moment of kind of renouncing your past and then going on to something else. And he went on to become one of the seminal conceptual artists of the 20th century. And sort of hesitate to put myself at that same sort of epic moment, but a few things kind of started coming together for me and one of those was simply kind of looking around at the industry. Again, I’ve been in this industry for a bit now and talking with friends, you know, I just wasn’t finding that much inspiration from the product industry itself. And the more I started to look at other design disciplines, you know, fashion, architecture, industrial design, furniture design, you see so many inspiring things there and when you talk to people from those fields, they have their heroes, they have like these amazing pieces that are coming out, people that are really pushing the boundaries of what can be done in that field, even though many of those fields are many decades if not hundreds of years older. Than product design. And at first kind of thought it was just me, you know, I was like, maybe I’m just reaching that age and I’m getting a little jaded, but the more I started asking others, the more I started to hear the same response, you know, people struggling to find interesting work in this field. 00:08:28 - Speaker 2: And I’ll add on to that point by it was actually just a couple episodes ago on this podcast that Mark and I were talking with Josh Miller from the browser company and we got onto this topic of architecture and buildings and how architecture we find inspiring both because it’s sort of an active. Creation that’s like art, but at the same time has these practical and functional elements, but notably there we all got excited about this. We knew the names of specific architects whose work we find inspiring. That’s exactly an illustration of your point. I think that we look for inspiration outside our field, not within it. 00:09:03 - Speaker 1: Exactly. And I think, you know, some of it is because it’s a younger field, like some of those titans are probably still yet to be really christened. But I think all the ingredients are there for great things to happen. You think about our field compared to these other fields, there’s so many people in product design today and building products, it’s an incredibly vast field. It’s one of the largest creative disciplines there is today, and there are many more product designers than there are furniture designers, for example, but you know, furniture designer doesn’t struggle to find inspiration within their own field. That was part of it, you know, part of it was just feeling that sort of frustration and some people have asked, does that mean I can’t have any boring apps, you know, does that mean, what about my bank app or something a lot more sort of cut and dry? Does everything have to be breakthrough and different? And that’s not really what it’s about. It was meant more as a kind of manifesto for Andy works itself. So what I’m trying to do with Andy Works is really push on this idea of design driven products, a truly sort of design differentiated software business. Because there really aren’t that many of those, I think when you actually strip it back. 00:10:25 - Speaker 2: Certainly a word that people use plenty in this world shaped by the Apple juggernaut, and that word went from being not really a part of the computer industry that I was part of 20 years back, let’s say, to being something that I feel like every company does talk about use that word in some way, but it sounds like you feel like they’re not getting quite right or at least it doesn’t push the button for you. 00:10:48 - Speaker 1: I mean, I think for sure design plays a role, but I think there’s a big difference between design, driving a business in something like fashion. I mean, fashion, it’s clothes. It just needs to be as functional as software. Like it still has a purpose and a function, and yet there’s an expressive element to it that’s very important. And there are fashion studios that wouldn’t exist. It’s entirely about the design, right? And same with architecture, there’s architectural studios that are entirely about the design, and it’s really the design that sells the product. And something that I’ve come to appreciate, I think more so over the last 5 years or so is, and this is not a knock on business, but how much business drives everything at a company. And it can be for kind of good or bad. And I think a lot of this is gonna sound either really obvious or maybe unintuitive, uh, depending on who you are, but business really drives everything in a company and it drives the goals and the objectives of what you’re trying to achieve as a company. And design serves that goal, just like anything else, just like legal development, everything else, all the other operations at a company. And that’s not always aligned with people or users. And so if that goal, it can be really be based on anything. And it can be based on some like core revenue metrics that you want to hit, but everyone sort of has a different pathway there to get to those goals. And it’s not always coming directly through design. A lot of products that we use today that we think are well designed, they may be well designed, but I contend that a lot of them aren’t actually design driven. Examples of things like, I mean, I love the design of something like Airbnb, great design, great design team, but I think the truth is that like, I don’t know if it’s truly a design choice that you’re making when you go there. I think it’s actually a number of other factors like price, maybe some other aspects of convenience. There was a time where Airbnb design was not so good, and they did pretty well, and they found a great foothold. It’s not to pick on Airbnbs. 00:13:16 - Speaker 2: Is that partially a function of the business you’re in or who your customers are, you know, maybe in the Airbnb case, you just want access to the inventory that they have to offer. Exactly as you can imagine something else where you mentioned the bank example before, and I do think there is, yeah, we can come to the best practices versus the more original. Approach, but I do choose banks based on whether they have a good user experience in the way that I interact with the services they’re providing me because lots of banks can hold my money, but being well designed is in fact a differentiator and a big one for me, a deciding one. 00:13:51 - Speaker 1: Yeah, so I think there are these key kind of companies like that that really, for me, it comes back to how much of it is what you’re doing and how much of it is how you’re doing it. And I think design really comes into that latter portion. It’s really about how you do it. So where everything else is equal and you’re offering sort of the same thing as someone else, design really comes in and helps differentiate it. You know, paper is a good example of this. Paper was not the first drawing out on the iPad. There were literally, you know, 40 or 50 others. That we looked very closely at and just felt like they weren’t capturing the right sort of spirit of creativity and weren’t executing on it very well. And we took all those insights and thought, well, let’s formulate it into something else, something that focuses really on some of the key things that we knew were really important to the creative process. So it took those sets of values applied to something that already exists and I, I mean if you looked at paper just from a bullet point standpoint. It would have looked very boring, you know, if you just had a feature list. It would have looked like nothing. I think it’s that really that approach that you take that really makes it driven by design. And I think there’s just so much happening today where people are trying to find new problems to solve. And I think that’s great, but for me, I’m at a place where I don’t feel like I need more or I don’t feel like I have a ton of new problems to solve. I kind of want better, you know, when I look at my phone, it’s full of hundreds of garbage apps, to be honest, stuff that I just kind of downloaded in the moment. And I’m just finding this desire to have like that well crafted thing just like as we are in our homes, you know, I think you look around and the things that you choose to put in your office or on your desk or in your kitchen, you want those things to be considered to reflect your values. There’s nothing revolutionary about a new tea kettle, but maybe you want something that just like really reflects your values and your aesthetics and maybe even be a little bit inspiring. 00:16:07 - Speaker 3: Yeah, totally. So my perspective on your post was that there’s potentially a lot of degrees of freedom that you have when you’re designing a business and a product,…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/17-rethink-the-os/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: I think at some point I would love to go back to just work on, I don’t know, album artwork, or just lock myself away in a cabin and just draw typography. But for now, I feel like there’s some stories I want to tell. And for some of those stories to really resonate, they need to be put into people’s hands and experience. And so until I’ve told those stories, I feel like there’s unfinished business. 00:00:25 - Speaker 2: Hello and welcome to Meta Muse. Us is a tool for thought on iPad. This podcast isn’t about use the product, it’s about mus the company and the small team behind it. My name is Adam Wiggins. I’m here today with my colleague Mark McGranaghan. Hey, Adam. And our guest, Jason Yuan. Hello. And Jason, you are a prolific creator of all sorts. The one that struck me as very interesting from your background is that you got your start in stage design, which you described as a bit of a two-way interface. I’d love to hear about that. 00:00:59 - Speaker 1: Yeah, I think what’s interesting about stage design and theater design in general is that It’s so inherently multidisciplinary. So even if you say I’m designing on a show, you might mean costume design, stage design, set design, sound design, and all of those have to be choreographed perfectly. They have to work together. And then, obviously, the stage needs to be used by the actors. It needs to be functional. People need to be able to enter and exit. It needs to be safe. So that’s one aspect of like, I guess the people that it needs to work for and then obviously you have the audience who rely on. The culmination of how the stage design works in conjunction with all the other elements to bring them into a world and to tell the story. And so it’s fairly high pressure because so many people rely on it and because theater is sort of in the moment, if something doesn’t work or God forbid if something unsafe happens, like that’s on you, partially, so. Design has always sort of felt very high stakes, even in interaction design now where you could always ship a bug fix or you might be able to delay the launch or incrementally improve things over time in theater unless you’re a very prolific show, you don’t really get that luxury. 00:02:12 - Speaker 2: Yeah, I can imagine the live performance element creates a sense of, well, I suppose drama would be the word for it, but for the people who are creating it as well, you have this showtime moment and everything’s got to come together and work right, and if it doesn’t, the problems are all up there for everyone in the audience to see very dramatically. 00:02:32 - Speaker 1: Yeah, yeah, something that frustrates a lot of people that I’ve worked with in tech, sort of, I’ve always carried the show must go on mentality. That sometimes, you know, applies, but then if you’re working on indie projects where like there’s no real deadline, people are like, why, why though? It’s ready when it’s ready. And I’m like, no, like the show must go on. So that’s been interesting trying to find elements I want to keep from my past now that I’m practicing something that’s fairly different. 00:03:01 - Speaker 2: At some point you made the transition to the digital technology world and lots of interesting work in your portfolio there, including Mercury OS we’ll talk maybe a bit on a little bit, which was how I first discovered your work. You’ve also been working on MakeSpace. What else is on the recent portfolio. 00:03:21 - Speaker 1: You know, after Mercury came out, there was so much feedback from people who wanted to see it become real in some way. I worked on several smaller spin-off projects that were inspired by the initial vision, like, I don’t think it was ever designed to be a thing that I saw ship as this. It’s a very point of view. Mercury was designed from a very specific point of view through the lens of someone who is frustrated that my own mind as someone who lives with ADHD and PTSD and just, I find a lot of things particularly stressful in computers like file systems and how I have to constantly open and close apps and switch context uses. It was a very specific point of view there about like operating systems, but, you know, trying to think about a way to make some of the ideas actually happen. Has taken up a lot of my past year, I think. And in some ways makespace is kind of an offshoot of that in the sense that I think the spirit of reimagining something that I felt like could have a lot more potential exists in Maspace. And, you know, when Asa and I first started working on it, the code name was untitled OS. So I think from Makespace came this fascination. Of like exploring platforms, but then also exploring smaller, more contained experiences that attempt to deliver sort of flow state to people. I think I’ll be sharing some of them soon, is what I’ll say. There’s two particularly I’m excited about. The first one is sort of looking at screenshots as a metaphor, sort of inspired by. I saw this guy tweet once like screenshots and then you save and then obviously Omar’s work on screen notate. 00:05:15 - Speaker 2: Universal solvent is usually the way we put that now. 00:05:18 - Speaker 1: A screenshot sort of experience is something I’ve been working on with a collaborator called Tyler Egert, and he’s currently at this startup called Reple. And then a separate project is sort of like a take on a to do list that sort of imagines to do lists in the context of your social media feed. But that’s a much longer conversation, and I’m looking forward to sharing some of that soon. 00:05:40 - Speaker 2: We’ll be excited to see those. Well, yeah, I’ll link the projects we’re mentioning here other than the ones that aren’t out yet, of course, in the show notes. So yeah, Mercury OS, which is kind of a rethink everything in the sort of the operating system interface, and then MakeSpace, I can see the thread there, I can see how that’s related. Makespace is an app for lack of better word for kind of spatial video chat experience if I’m understanding that correct. But you can see how that’s an offshoot or a different way to cut the kind of the operating system space, but maybe a little bit more focused specifically around the video meeting domain. Does that sound about right? 00:06:18 - Speaker 1: Yes, and I think the original prototype that Asa hacked together was just spatial browsing. I think video was the second thing we added. Oh, interesting. Yeah, so it kind of started as a vision for a spatial browser. And when we brought Wei Wei into the project, she had all these amazing ideas about like bidirectional linking and then we had ideas about like how to use web apps, like how this might enable people to disassemble and reassemble web apps. And like use them as modules and how you could essentially author your own ideal interface environments. And then sort of the faces going into that experience is sort of like COVID was raging here. It was having a grand old time and we just felt like, why not coexist next to, we think about breaking boundaries between app silos. What about the silo between what I do on my computer and people. So yeah, that’s a little bit about how that project came together. 00:07:14 - Speaker 2: Maybe that’s a good way to tee up the topic that we’re kind of theming around today, which is rethinking the OS, and I wrote an article recently kind of talking about some core interactions and I listed off some of these what I would call concept projects. You tell me if you think it’s fair to group these together, but I put Mercury Desktop Neo is one that our colleague. Leonard, the Muse designer did while he was in university. There’s another one called artifacts, which is very interesting, goes very deep, and all of these have maybe the quality of sort of really rethinking from the ground up. It’s not just how do we remake one part of this, but if we really had a blank slate, how would we, how, how would we want. to be knowing what we know now in terms of new software, new paradigms with, yeah, whether it’s social media or video capabilities or really large screens or touch screens. A lot has changed since the core interactions that make up certainly the desktop operating systems, even mobile in a way is now well established compared to all that’s come up. 00:08:19 - Speaker 1: I remember I seen Desktop Neo and then this other project artifacts and around the time that I was writing the story around Mercury, and I remember thinking like, oh fuck, am I allowed to swear? 00:08:32 - Speaker 2: Oh, it just means that when I edit the XML for the episode, I have to flip the explicit switch from yes to no. Although it is very good that the podcast RSS feed format lets you flag specific episodes. I had to first do this for Josh Miller from the browser company. He was an enthusiastic swearer, and I felt like editing that out would be taking away some of the. The character. So please proceed. 00:08:55 - Speaker 1: You, you can feel free to add a bleep somewhere. I think that’s always fun and dramatic and it feels like you’re in a sitcom. Anyway, so, yeah, I remember seeing Desktop Neo and artifacts, and I was like, fuck. People are gonna be like, you ripped them off, because the things that I recognized was this desire to extend the desktop horizontally. To have the component of like your windows should be able to flow horizontally and off this arbitrary bounding box. And I think like Mercury is definitely not the first project to sort of envision that. And I really think that all of these speculative projects point towards that future of people wanting, for lack of a better word, more space, and also, I think it’s something that I would be curious to see. Happening in some way. I mean, one could argue that with iOS 14 widgets, I know that it seems like quite an incremental or even catch up, so to speak, but if you look into the future and you imagine like widgets and also app clips, and now things can live in your home screen that are more than just icons, and then your home screen having the ability to obviously swipe between pages, some interesting connections there that I would be curious to see where that leads. 00:10:11 - Speaker 2: Hm. Mark, what’s your take on rethinking the OS, these concept projects, and then more to the point maybe where they point, which is, do we need or is there value in a fairly dramatic rethink of the fundamental interactions versus, you know, what we have is tried and true. 00:10:30 - Speaker 3: Well, I think it’s certainly always worth trying. There’s so much upside if you get it right, if you land on something interesting. So I’m glad to see all the experiments, and I do think that the fundamentals underpinning all of our work are changing, so we’re getting bigger screens, we’re getting touch screens, we’re getting new. Graphics pipelines that are much more GPUs and parallellyzed, and I think a huge one is we’re getting very different economic models around the operating systems and the platforms and all of those have, and I think will continue to drive changes. So iOS was about touch and the new economic model mostly. And things like these new desktop explorations, I would say are more powerful, bigger screens and touch moving into the desktop platform and things like that, as well as having enough processing power and media that things become much more rich, interactive, visual in a way that they weren’t really even 10 years ago. So, I think it’s worth pursuing. 00:11:21 - Speaker 2: Yeah, that’s one of the things I think a lot about with what do computing for productive uses look like in the relatively near future is we now have this huge screens, the multimedia stuff, you know, video is just absolutely everywhere, for example, but we also have the diversity of input. This is one thing I like a lot about the. iPad stylus, touch with the fingers, trackpad, keyboard, you can throw voice in the mix there, and then if you go to, OK, everyone’s waiting for that drafting table sized or maybe just IMAX sized iPad that seems likely to come in the not too distant future or something like it. And then you can imagine something that feels a lot more like a room-sized thing where maybe you have multiple screens, which is already the case that we all kind of have our phones sitting there in the desktop and maybe you’ve also got the tablet. You got the voice interfaces, you’ve got the different kinds of inputs, and you put all that together and I don’t know what it adds up to necessarily, but it does seem to imply some fundamentally different relationship with your computing devices, even just how you relate to them in physical space, your posture as you use them. 00:12:28 - Speaker 3: And speaking of the human element here, we’ve done a kind of systems analysis of why might you different operating systems to emerge. There’s also the human side, which is when you put these new OS’s in front of people, you get a very positive reaction. They say things like, yes, this is how I want to feel as a user of my computer. It’s a very visceral reaction. And so I think there is a, there’s a gap between how computers currently work and how people want to feel when they’re using their tools. And that I think is still a big space to explore. 00:12:55 - Speaker 1: Yeah, I think when I started with Mercury, it started as a purely like surface level ergonomics project. It was so funny. It started as a design system of like, let’s make things look better. And then I’m like, wait, no, like that’s not actually why I don’t like my computer. Things look OK, generally, and I’m like, OK, well, maybe let’s make things move better. And then I’m like, hm I don’t know that the choreography is necessarily a problem that much. And then there was a phase where I realized that the ways that we are conditioned to think about interaction design. When I first started learning about it, it was like you use sketch, and then you, which is basically illustrator, and you have art boards, and then you link art boards together and then you basically make a choose your own adventure presentation thing. And that’s interaction design. And I realized like the real ergonomics part that I felt like was missing was the in between. Each moment of transition should feel like a moment of power, should feel like you can sort of change your mind or keep going, but the way that we’ve been conditioned to design sort of digital products don’t really. I don’t really feel like it affords that way of thinking about how interfaces work, unless you use something like origami or court composer or code. And so it was at that moment that I’m like, maybe this ergonomic problem goes a little deeper, and that’s when I started to think on more of like a system level. I think before that, I didn’t feel like I had permission to, you know? During my internship at Apple, it was actually a friend of mine, Marissa. We were just having a conversation about Siri one night and she just started asking like, do you think this is really like what voice interfaces should be like? Do you think there should be all these different modes? Do you think that having a little brick in your phone that holds all the power is the right way for computers to sort of expand into and. I had just never thought about things like that before. I was just trying to make screens that moved, that looked and felt ergonomic. I wasn’t thinking about the actual base layer, why? And so after that, it sort of felt like suddenly a whole new world of just asking questions and digging myself into a rabbit hole was just possible. And the process behind thinking of Mercury was very similar. It was basically that, but in a design process. And I think what you’re saying about people being drawn to These very tactile experiences, I think, in the process of researching for Mercury, I read a lot of…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/18-privacy/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: To us, it’s very important that we design this all holistically. There’s a lot of research, for example, on cryptography schemes that assume key management or on collaboration product designs that assume the server can just read all the data. And in order for this to work with Muse, we need all of the product design, the collaboration technology, the key management, the cryptography, the mental model for how people think about documents that all need to line up. 00:00:31 - Speaker 2: Hello and welcome to Meta Muse. Muse is a tool for thought on iPad. But this podcast isn’t about Muse the product. It’s about Muse the company and the small team behind it. I’m Adam Wiggins. I’m here with my colleague Mark McGranaghan. Hey, Adam, and Mark, I like to listen to podcasts in the morning, but I understand that you have a slightly more unusual and in-depth source of audio. 00:00:55 - Speaker 1: Yeah, this morning I was actually listening to the real-time oral arguments in the US Supreme Court on their very important ACA slash Obamacare case. This is obviously a very big case for the US and for many of us personally, and so I was keen to listen in and see what the judges were thinking. And this is notable because I think until recently you couldn’t actually listen to these broadcasts in real time. There wasn’t the C-SPAN equivalent for the US Supreme Court until I think COVID hit and they started doing everything via audio, audio, you know, Zoom or equivalent. And I think at one point actually, they didn’t release the audio to the public until quite a long time after the arguments had concluded. I think they did it every term or something, which is 6 months or something, and then more recently they changed it to be every week, and then now they release it in real time. And of course, that’s interesting as an interested citizen, but also it kind of connects to our topic today of privacy, because one of the ideas that we’ll talk about is how visible or non-visible your work is while it’s in process. 00:01:51 - Speaker 2: Yeah, privacy is a huge topic and something on our minds right now because we’re making some product decisions for the sharing and collaboration features that will be forthcoming from use. So in the process of working through this as a team, where do we make trade-offs on things that necessarily results in a kind of a zooming out, you can’t help but to look at the larger context, which is OK, there’s what do we want to do for our product, what matters for our customers, what’s technically feasible, what do we value as a team. Then you zoom out a little bit from there to OK, what’s going on in the technology industry. Obviously this is a very, very big topic for the tech industry right now, and then you can zoom out even from there and talk about the society-wide impacts and you know, what does privacy even mean? What can we expect, what’s important or not important in terms of our lives as citizens, but also just as technology changes, we may need to adapt to what we can reasonably expect in terms of privacy. Yeah, as you know, I always like to start at the beginning with the definition or something of that nature. So what does the word privacy bring to mind for you, Mark? 00:02:58 - Speaker 1: Hm. Well, I don’t have a super nice prepackaged definition, but what’s coming to mind is a sense of agency over who does and doesn’t have access to your work. And you might exercise that agency by saying only I can read my personal journal, for example, and so that’s private to me. Or it could also mean that we are working on a project together and so I want you and me, Adam, to be able to see some work product, but no one else. Or it could be that you want to share it very broadly, and that’s your choice as well. So some sense of controlling who does and doesn’t access your work. 00:03:31 - Speaker 2: Yeah, when I went looking for kind of what is actually the definition here versus my own vague sense of what counts or doesn’t count as privacy, which probably, by the way, has changed over the years, but the canonical one that’s often linked back to is a piece in the Harvard Law Review in 1890 called The Right to Privacy. And they point out that some of these American values of right to life, right to pursue happiness, right to secure property originally maybe meant something more practical, you know, property was your cattle, for example, but now you fast forward here now over 100 years ago, they’re writing and they say, well, wait a minute, we’ve. Started to recognize more of a spiritual nature of man’s feelings, his intellect, and so maybe these rights that we talk about broaden a little bit and the term property may include intangible things like your notes, like your thoughts, for example. They actually just use the phrase at one point, the right to be let alone, you know, maybe in modern phrasing, we would say the right to be left alone, but the idea of Maybe why you don’t want everybody in the world to have your phone number is you don’t necessarily want the equivalent of spam calls coming in. You want to give that to people that you have this trusted relationship with that you believe they’re gonna call you because there’s someone you wish to speak to, you have an existing relationship, something like that. So that lens for privacy I found thought provoking. 00:04:58 - Speaker 1: Yeah, that’s a very interesting definition because it gets at a problem that I’ve seen with a lot of the privacy discussion, which is It’s very tempting to try to imagine or infer or argue for some very natural and fundamental right to privacy. Obviously, if you like privacy, you’ll tend to do that, and I often see this in the form of privacy is a human right or privacy is a natural right. And I certainly think you can make arguments to that effect, but it kind of dodges, to my mind, the real fundamental question here of what are the trade-offs, what are the benefits, what are the costs, and what work are we willing to do as a society to bring about those benefits if we want them? Because unlike something like perhaps the right to life, you know, you can get that just by not ending other people’s lives, right? Whereas privacy is is much more complex than you need to build cryptography, you need different business models, right? It’s much harder to grapple with. 00:05:49 - Speaker 2: Yeah, another way to think about, at least for these intangibles for information privacy, which is chiefly what we’re concerned with in our business and in the technology industry generally, it’s really communication is often the thing, you know, Muse as it stands today keeps all your information on the device there and putting aside some threat vectors like someone stealing your device, for the most part, that means there isn’t so much to worry about. It’s once you go to share it with another person or share it digitally over the internet, that’s where. Things get trickier and I liked your courtroom example because another one I had kind of sketched down was the social contract or the common legal protection that’s given to what they usually call client confidentiality or patient confidentiality, so attorneys or doctors or therapists. The idea is that You are going to have a private communication with them and you can expect both kind of from just a manners perspective but also in some cases legal protections for what you say there. and that gets a little bit to what’s relevant to our business, which is in one of those communications speaking to your therapist, for example, but also sketching in your notebook. If I need to think about, OK, everyone in the world can see this either now or in the future. Maybe that is going to consume some part of my brain figuring out how comfortable I feel with that, whether I want to alter what I’m saying or writing a little bit, and there’s something freeing where I say I’m in this communication with one other person or with my notebook only, so essentially myself or my future self, and I can reasonably expect that no one else is going to hear this. or be privy to it, and that frees me in a lot of ways to be creative or to really open myself up. And it seems to be a common human experience that it’s easier to truly open yourself up when you know exactly who’s on the receiving end of that. 00:07:40 - Speaker 1: Yeah, totally. If I think about the benefits of privacy, to me, that’s one of the three big legs is this idea that when you have control over who has access to your thoughts, your work, and your data, especially when that’s quite limited, it encourages and allows creativity. And that might be creativity in terms of your personal journal, right? You’re much more inclined to write something to share it with yourself, if you will, if you know no one else is gonna see it. But it could also mean You’re doing some private brainstorming, and that would be very different if it was just you and me versus if we were in a stadium with 50,000 people watching, right? And it’s just that’s kind of how humans are. I think that’s a big piece. And also, it connects to what I consider to be the second big leg of privacy benefits, which is it allows you to manage communications. So it might be the case that you eventually want someone to know something, but while you’re working on it and you’re preparing the communication. You don’t want them to be processing all of the raw stuff. It’s something that I encountered a lot as an engineering manager, you know, if you’re working on an organizational change or something, right, you don’t want people to be reading all of the raw discussions and debates about how it’s going to happen. You want a clear and coherence and well executed communication plan. That’s again, you need privacy for that. And just to mention what it is in my mind, the third leg, and we can perhaps talk about it later, but it does have protection from governments and other large concentrated powers. And for me, that’s especially important with electronic data and communications. To my mind, this stuff is so sharp because it’s so easy for it to get replicated, for it to get distributed, for it to be intercepted, for it to be eavesdropped. In a way, that’s just not the case with something. Like paper, you know, with paper, it’s actually quite hard to make a billion copies of paper. It’s also very easy to reason about where the paper is going because it’s in this physical world that we have a lot of familiarity with. We don’t have the same intuitions or ability to reason about electronic data in terms of how long it could be persisted, how many people can see it, and all the ways that it can be processed. So I think overall, it makes this problem of concentrated data in the hands of large powers very sharp. 00:09:38 - Speaker 2: Yeah, and I think in the analog world where you’re just thinking about who might be overhearing me in my office, or as I walk down the street having a private conversation with a friend. That you can kind of scope and time and impact, but when I put my photos, my notes, my whatever it is into electronic databases that can be replicated potentially forever, I think of something like LiveJournal, which was this journaling slash blogging site 20 years back that was very popular. A lot of people, especially young people, poured their very private thoughts and things about their lives into under the reasonable expectation that was only going to go to the few friends they’ve scoped to. And then in the meantime, it’s been sold several times to several different choirs. All that stuff is in there, what someone wrote 20 years ago in a database that’s now in the hands of someone very different from who originally it was in the hands of and and I think it’s just we don’t quite yet have the capacity. to actually reason about. 00:10:33 - Speaker 1: Totally, and just to expand on this a little bit, this points to two other ways that electronic data privacy or non-privacy can be very sharp. One is this time element where the data can persist and indeed accumulate and move around for a very long time. So we might say, oh, you know, with our current privacy practices, nothing that disastrous has happened. Well, we actually don’t know because the half-life of this data is probably 50 or 100 years. So we’ll know in, I don’t know, 200 years if this is actually a bad idea, but we can’t really say that it wasn’t until all the data has fully dissolved into the ocean or something. The other huge thing here is how humans are or aren’t part of the process. So again, with electronic data for collecting it, for storing it, you just need to convince basically a few people, it’s a good idea. So if the NSA wants to read everyone’s emails, they convince a few people at Google and Yahoo, and that’s basically it. And then they get billions and billions of emails. Whereas if you wanted to eavesdrop on someone in the physical world, you got to pay someone, they got to go out, you know, to the rooftop and That’s expensive. And if you have a ton of them, you have to actually convince all these people to do this every day and maybe actually have trouble convincing thousands and thousands of people to do this. So there’s this kind of like human rate limiter friction that you get if you want to do wide scale data collection in the physical world, but you don’t have it in a digital world. This is another reason why I think the digital stuff is so sharp and potentially dangerous. 00:11:53 - Speaker 2: Feels like there’s a parallel there to spam, postal mail versus spam email, which is people sending you unsolicited advertisements in postal mail has always been a thing, it’s still a thing. But it’s limited by sort of physics and the cost of actually getting that brochure or whatever into your mailbox, and digital is just so cheap and so fast and so easy to do in this kind of anonymous, unaccountable way that then it goes from being uh maybe an advertisements in your postal mailbox or a minor annoyance to being something that potentially Overwhelms the systems of the internet and makes, you know, at one point threaten to make email a completely unusable service, and I think basically every kind of communication technology that comes online and gets substantial traction has to deal with that same kind of spam and abuse problem for that same reason. It’s just so cheap to do that and try to grab people’s attention through these automated and unaccountable means. 00:12:51 - Speaker 1: Yeah, spam is also notable because there was a very powerful technological problem, basically people sending out zillions of emails for essentially free. There’s also a very powerful technical solution, probability-based spam filtering. And so there was this battle for a long time. I think we could say that eventually the spam filtering won because they have access to all the leverage you get with electronic data that the attackers have. But yeah, that wasn’t a preordained conclusion, and I don’t necessarily think we should count on that being the case with privacy. 00:13:19 - Speaker 2: And looking at the things going on in the technology industry there, we have something like GDPR is a pretty big deal in Europe, that’s been in force for a few years and then they’ve, I think, are looking at doing more to strengthen it, sort of trying to give people more control over their personal data, more insights over what’s being captured and when it’s deleted and that sort of thing. Another notable trend in recent time is products, privacy focused products that have, if not broken into the mainstream necessarily have been pretty successful. There’s something like the Brave web browser that has built in ad blocking and essentially makes a privacy oriented pitch over using something like Chrome. And they just posted recently, they had 20 million users, whic…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/19-progress/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: I think that the future is not determined. I think that it is up to us, and I think that we should always believe fundamentally in the ability of human intelligence when properly applied to solve problems. 00:00:17 - Speaker 2: Hello and welcome to Meta Muse. Muse is a tool for thought on iPad, but this podcast isn’t about Muse the product. It’s about Muse, the company and the small team behind it. I’m Adam Wiggins. I’m here today with my colleague Mark McGranaghan. Hey, Adam, and our guest Jason Crawford from Routes of Progress. 00:00:35 - Speaker 1: Hello, thanks for having me on. 00:00:37 - Speaker 2: And Jason, when we first met, you were a tech founder working on Field Book. Tell me about that. 00:00:42 - Speaker 1: Yeah, that’s right. So most of my career has been in software and technology. I was a software engineer, engineering manager, and tech startup founder. Most recently, starting in 2013, I started a company called Field Book. Field Book was a sort of hybrid spreadsheet database, a lot like Air Table, so very much in the mode of a tool for thought and I’m very sympathetic to that general space of tools. I still have a soft place in my heart for it. In fact, Adam, one of the things That inspired me and helped give my mindset early on in developing that tool was a book that I think I learned about from you, A Small Matter of Programming by Bonnie Nardi. 00:01:23 - Speaker 2: Um, yeah, so that was a 93. Yeah, you can believe that. 00:01:27 - Speaker 1: And still very relevant today, frankly, and so I told all my employees, recommended they read at least the first few chapters of that book and there’s a significant amount in there about spreadsheets, which are probably the greatest tool for thought ever created, so. 00:01:40 - Speaker 2: Absolutely, and I think the world’s most successful end user programming tool, which is almost everyone knows how to use a spreadsheet and probably can do at least the very most basic function like summing a column, and that is a small bit of computer code. 00:01:52 - Speaker 1: Exactly. So yeah, I built Field Book, worked on it for about 5 years. Unfortunately, didn’t work out, we ended up shutting down the product and selling the team. We did a sort of aquahire to start up Flexport. 00:02:04 - Speaker 2: And to be fair, the end user programming dream is one that many have chased and few have found there’s a few success stories, yeah, spreadsheets, you know, which are now decades old, maybe Flash, maybe Unity more recently, but it remains a really elusive dream to make a tool that both brings kind of the power of programming to an audience that is not already professional programmers. 00:02:27 - Speaker 1: It’s true, although at the same time, in the last couple of years, there’s been the notion of no code and low code has become, you know, much more prominent, and there have been a couple of major successes, so I’m happy to see tools like Air Table, tools like Notion, and, you know, a number of other sort of competitors in that space all keeping the dream alive and actually creating some pretty successful products. 00:02:50 - Speaker 2: Yeah, absolutely. So going from there to, I don’t know, an independent scholar or educator or advocacy around progress studies seems like at least a pretty big leap. I’d love to hear that story. 00:03:02 - Speaker 1: Yeah, that’s right. So what happened was I got interested in the story of human progress early 2017. It began as not even a side project, it began as just a reading list, really. It was what books am I gonna read next. I always like to be reading a non-fiction book and at a certain point I discovered that it was kind of a good idea to read books in clusters, sort of pick a theme and then read a handful of books on one theme, and you can learn a lot more from that than just reading random books. So I decided to learn about the history of human progress, and mostly in the beginning at least was interested in focusing on kind of technological and industrial progress, really fascinated by just the simple basic fact of economic living conditions and standards of living throughout history, how much those have really skyrocketed in the last couple 100 years after, you know, thousands or tens of thousands of years of very slow progress and very little improvement overall in living conditions. And I just wanted to know, like, how did we get here? What were the major breakthroughs, the inventions and discoveries that created this standard of living? And ultimately I’m interested in getting to the root causes. When I started blogging about this, I called it the roots of progress. You know, so ultimately understanding what are the conditions, what are the root causes of this explosion of creativity and invention that ultimately has made everybody’s lives so much better. So it started off as just me sort of reading books, and then the books were so fascinating that I decided to start making some notes on them and maybe publishing the notes on a kind of a little blog that I didn’t even care if really anybody read except for maybe a handful of my friends. And then a couple of years went by and I was still doing it and frankly, it just became my hobby, you know, people would ask me, do you have any hobbies? And I would think about what do I do on nights and weekends? And then I would say, well, I don’t know, is economic history a hobby? Can that be a hobby? Because that was where my time was going. And so then when I decided that it was time for me to move on from the last tech job and figure out something new to do, I asked myself, what am I really obsessed with right now? What’s the one thing that I can’t see myself not doing in the near future? And it was really doing this research and writing about the history of technology. In the meantime, a couple of things that happened. One is that my audience had actually grown somewhat, some of my posts kind of got popular, one of them hit number one on Hacker News and So I was starting to actually see that there was an audience for what I was doing, people liked it. And then the other thing was that a whole community began to form around this notion of progress studies, particularly after economist Tyler Cowen and startup founder Patrick Collison wrote an article together in the Atlantic about a year and a half ago, calling for more focus on the nature of economic and industrial progress and indeed calling for a discipline of progress studies. And so that article sort of galvanized a community around this notion and it turned out there are a lot of people who are interested in this concept. And so, you know, between that community and my new audience and my just personal obsession with the topic. It was a, I won’t say it was an easy decision to kind of make a hard left turn and just take my career in a different direction, but there was something that just felt inevitable and undeniable about it. So here I am, it’s a little more than a year later, and I’m quite happy with it. It’s still a topic that continues to fascinate me and I think it’s still very important for the world. 00:06:27 - Speaker 2: Yeah, I find it really interesting that my own journey as kind of tech entrepreneur, like if you go back, I don’t know, 56 years, maybe you and I had pretty similar jobs in certain ways, you know, starting a company, building a tool, sort of standard software as a service inside the Silicon Valley startup, combinator model, and then we each in our own ways got interested in the meta process of innovation, and my path was to go off and start this research. Switch that Mark later joined up with about how we generate big breakthrough kind of step change, new digital technologies and that in turn led to me working on Muse because that was a spin out of that technology. You went a maybe more scholarly path, but I feel like they come from the same place, which is working within that box, that Silicon Valley box, which is very much about change, innovation, new technology, but it’s sort of narrow in a certain way. It doesn’t take that broader view of Human history and how do we get here? And for me, a big personal breakthrough or something like that source of inspiration was going back and researching all these older industrial research labs like ARPA and Bell Labs and even back to Thomas Edison, and you were nice enough to invite me to give a little talk at Torture Progress about that exact topic. So maybe yeah, there’s a seed of something that started in the same place, even though we ended up doing very different things in terms of our day job now. 00:07:50 - Speaker 1: Yeah, absolutely. And it’s interesting to see how much overlap there is between the software, kind of computer and internet and startup community and the progress community. It seems like it’s probably not a coincidence, but it’s interesting. 00:08:04 - Speaker 2: And Mark, you’ve been a little bit involved in the progress studies community. How do you think about this? How do you even define progress might be one place to start. 00:08:13 - Speaker 3: Well, that’s a big one. You might define progress as our ability to satisfy human wants and needs and desires. It’s a big area, right? I guess I came to it similar to Jason through the lens of economic history and reading about all the progress we had made over the past several 100 years in particular, but then also how curiously we seem to be going pretty sideways in the last 50 years. And it’s notable, I think that both you and Jason described reading about or having the sense. of there’s some sort of stagnation going on, because actually, if you look at the literature, it’s very pervasive. In many areas, it seems like we’re going a little bit sideways in terms of not making the type of progress we made in the first half of the 20th century, for example. And so as I read more and more, you keep seeing this over and over again, and it drives me to wonder what exactly is going on and how can we make it better. And I also have an interest similar to both you and the, you might call it the meta of why this is all happening the way it is and what might make it better. But to my mind, that’s perhaps the main thing. What’s the system of social technologies, if you will, that allows us to make progress or prohibits us from doing so. 00:09:16 - Speaker 2: Where do you fall on the stagnation hypothesis, Jason? 00:09:19 - Speaker 1: Yeah, short answer, I have come around to it after being initially skeptical. It was not my initial or primary motivation for sort of getting into progress studies or, you know, starting to study this story of technological progress. I was more motivated by sort of the opposite, which is how much progress there actually has been in the last few 100 years compared to the previous several 1000. Right, and I think we need to keep in mind that is still the bigger story. Even if progress has slowed today, it’s still significantly faster than it was, I think in any pre-industrial era, right? Like the big division is still between the industrial age and pretty much all the time prior to that. However, after some amount of time reading different arguments, quantitative and qualitative, looking at it in different ways. I’ve come around to this idea that progress actually has slowed down in the last approximately 50 years. I now see that. And part of what actually really helped me to see it was mapping out on a kind of a timeline, major invention. In different areas. So I made a sort of two-dimensional timeline for myself or one dimension was, well, time, and the other dimension was just sort of breaking out areas of technology into a few major categories like manufacturing, agriculture, energy, and so forth. And then I started placing on here kind of like, what were the huge breakthroughs, you know, in each of these areas at different times. And just from that, you can kind of exercise, you can really start to see it. And so the simplest way that I can summarize stagnation right now. is to just point out that around the end of the 1800s and into the early 1900s, we had, by my count, approximately 4 major technological industrial revolutions going on at once. One of them was electricity and everything that I was turning into, motors and everything, light bulbs, etc. Another was oil and all of its ramifications, including the internal combustion engine and the vehicles made from that the car and the airplane. Another was, I’ll just call it chemical engineering, the science of chemistry really coming into its own and beginning to really affect industrial processes. An early example would be the Bessemer steel process, a late example of this that really kind of capped it off would be the entire plastics industry. And then the fourth one, which maybe doesn’t always get a listed or counted as kind of a quote unquote industrial breakthrough, but which I think essentially does fit in that category, is the germ theory, the germ theory of disease and all of its ramifications in improving hygiene, improving public health, pasteurization of food, better food handling practices, especially water filtration and chlorination that improved that. And so these 4 things, oil, electricity, chemistry, and the germ theory, 4 major, mostly scientific and overall industrial innovation breakthroughs that are completely transforming one or two of those major areas of the economy, and then each one of them is having ramifications pretty much on like the entire world and on all areas of the economy, and they’re all happening at once. Now by the time you get to the end of the 20th century, the last 50 years or so, you’re basically down to 1. It’s the computer and internet revolution, right? And that is huge, and I think we shouldn’t dismiss it or discount it or downplay it, and there’s a lot of breath wasted on people arguing it across purposes a sort of like missing each other’s point going back and forth. Where I blame Peter Thiel for this a little bit. The whole, you know, we wanted flying cars, we got 140 characters. Well, what’s the matter with 140 characters? Like, That’s a pretty dismissive way of talking about this amazing information revolution that created the entire internet and put a supercomputer in everybody’s pocket and gives you access to all the world’s information and has connected everybody like never before. I mean, that is, you know, you don’t want to downplay that. But I think it’s fair to say that the computer and internet revolution itself is roughly comparable to any one of those four revolutions that I just mentioned, oil, electricity, and so forth. I don’t think it can measure up to all 4 of them going on at once. So if you just in a very crude way, if you want to count major technological revolutions that are going on, we went from 4 going on at once now to approximately 1. And by the way, that 1 has been going on for several decades, it’s kind. starting to level off. It’s starting to plateau. We’re starting to get to the point where it’s saturated the world and there’s still a lot more value to be generated out of computers and the internet, but it’s not gonna last forever, right? In a couple of decades, certainly we’re gonna start to see diminishing returns if we’re not already. And I think there’s some ways in which we are already starting to see it. So what comes next? Do we have another revolution on the bench or waiting in the wings to take over, right? Because the only thing worse from going from 4 technological revolutions to 1 is from going from 1 to 0. So that’s my current take on stagnation. 00:14:10 - Speaker 2: It does beg the question of what is the right number of revolutions to have or ideal number perhaps. There’s one version which is just more progress is better, and just 4 is good, 6 would be even better, 10 would be great, so 25, there’…

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    https://museapp.com/podcast/transcripts/2-having-good-ideas/ Oct 05, 2023
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    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: What are those favorite books or those favorite articles or those favorite passages that resonated with you so much and and took you down a path of thinking that maybe ended up being really important in your work, in your life. 00:00:22 - Speaker 2: Hello and welcome to Meta Muse. Use this software for your iPad that helps you with ideation and problem solving. But this podcast isn’t about Muse the product, it’s about Muse the company and the small team behind it. My name is Mark and I’m here today with my colleague Adam. How’s it going, Adam? 00:00:39 - Speaker 1: It’s going pretty good, Mark. Thanks. 00:00:41 - Speaker 2: And today’s topic is having better ideas. And this is a pretty broad topic. So I’d like to start with what is that? What what what does that mean to you? 00:00:52 - Speaker 1: Yeah, so the word idea somehow I think is connected with um Maybe sort of a trivial thing, the um the walking down the street, something pops into your head, the shower thought, that sort of thing, you know, if you type idea into Google Image search, you get a bunch of stock photos of people looking thoughtful with some representation of a light bulb over their head. Um, I usually like to use the word ideation when I’m talking about muse specifically, but also more broadly about this, this topic, and I think that having Sort of the process by which you not just have the seed of an idea, which is really more that something popping into your head when you walk down the street, but how you develop the idea, how you take it from just a a a a hunch, let’s say, and turned it into something worthwhile, is actually really important for anyone that does creative or knowledge work. 00:01:46 - Speaker 2: Now, do you have a sort of process or framework for developing ideas over the long term? 00:01:52 - Speaker 1: Oh, yeah, I mean, it’s a it’s a big topic hard to even know fully where to start, but I think one of the things for me that’s key is treating ideation as a first class activity, is something important to do, something important to invest time in. Basically thinking about an idea takes a lot of time. Uh, and that the process of turning those well formed ideas into some kind of output is really just the, the like the second half of that. So, to make it more concrete, if you’re um a graphic designer, you probably make uh the output in a tool like Illustrator, Photoshop, uh, or maybe even like, you know, if you’re a physical artist, you’re painting a painting with, uh, with paint and brushes. Similarly, you’re an author, you might be using Scrivenner, Google Docs, and so on. But the moment of sitting down in front of the blank canvas, so to speak, to start, uh, creating the work is really only happens way deep in the process. And so that first half is what we call ideation. I feel like, um, maybe movies give us the wrong idea, specifically around authors because you have this, this image of someone sitting down in front of often a typewriter, if it’s an older movie, maybe more currently you have sitting down in front of a word processor, there’s the blank screen and the blinking cursor, and That’s not the start of the process. The start of the process is the ideation. 00:03:19 - Speaker 2: Yeah, absolutely. And for me it’s not just the kind of wall clock time you’re spending on ideation. For me, it also takes a lot of, you know, calendar time. It often takes several days or weeks or even months to fully develop an idea, and you can’t force it just by like sitting down and thinking about it harder. You need the the time, the changes of scenery, the different inputs for that idea to fully develop. Is that is that the same for you? 00:03:43 - Speaker 1: Yeah, I would go with, um, I would of those on one hand. Just expecting it to happen purely as a background process in your head. Um, my long time colleague Ryan Henry likes to uses the word stewing usually. He kind of like likens it to a cooking one of these like, um, slow cooker processes where you, you leave it to stew over maybe many days, and that’s where the flavor really comes out. But on the same time, I don’t think it’s just something that happens naturally, automatically. I think you do need to work at it, you do need to invest in it and choosing for me at least, choosing to say there’s this important problem that I need to think through. I’m going to carve out time and space in my life and my calendar and. My emotional bandwidth to sit down and think hard to concentrate specifically on this problem is also necessary. You get that just doesn’t force a conclusion. I think both, both parts, the focused upfront, uh, sort of the focused concentrated effort and the background stewing, I think are both necessary to the process. 00:04:46 - Speaker 2: Yeah, I’d agree and to elaborate on that a little bit, I think of that first phase is a sort of feeding of the mind, you’re taking in. Uh, raw materials of sorts, you know, different ideas, different inputs, um, different possibilities, and often you’re sort of like chewing on them, you’re like, you know, turning them around in your mind, you’re holding that different combinations in your head at one time, and that’s kind of all raw material that goes to your, your sleeping mind. Uh, this, this background process is constantly working creatively to come up with new ideas and like you said, you need both of those fodder sometimes is a term I like to I like to use there. 00:05:16 - Speaker 1: It’s just like feeding in raw material that may or may not be relevant, may or may not be helpful, uh, but is all part of the, the, um, kindling that gets the fire going. 00:05:32 - Speaker 2: I, I have some pretty uh unique experiences with this time aspect because when I was an undergrad I did math and uh you often had these problem sets, which is a fancy word for homework, but it’s like very hard homework. It often takes a couple of weeks to do, for example. And you get these problem sets and uh they were so hard that you couldn’t actually do them in one sitting that regardless of how long that sitting was, you had to actually give it uh several days to like to ruminate on it, you know, you, you take it in, you chew on the problems, you’re ingesting this fodder and then over the course of 7 days and several nights, you might eventually come up with the answer. So there was this weird dynamic where if you didn’t start, you know, like problems that do on Friday, for example, if you didn’t start it by like Tuesday, you’re already hosed, um, and that’s a, that’s an experience that I, I think about a lot in my creative work now where you really need to give these things time. 00:06:24 - Speaker 1: Yeah, one, kind of Hollywood representation of the The stewing process or the background process is, uh, this show House MD, which is about a basically a brilliant jerk of a doctor, and every show is kind of a, it has a little bit of a Sherlock Holmes vibe, but basically he’s trying to solve some tough problem, which is diagnosing some difficult medical case, and they’re always showing him basically seeming to be screwing around somehow. Um, he’s off in some weird corner of the hospital, messing with a vending machine or playing a video game or unrelated to the process of solving the problem, then you sort of, there’s the light bulb moment of someone says something that triggers an idea in his head, and then the pieces all kind of come together and then he’s rushing back to to say like I’ve got it. I’ve got the solution. And obviously this is the Hollywood version of things. It’s not quite how real life works, but I, I like how they consistently show this need to leave the focus space and go to a new environment or or let your unconscious mind or your background thread work on the problem. 00:07:30 - Speaker 2: Now, do you have a particular way that you like to do that? Is it sitting on the hammock? Is it going for a walk? How do you approach that? 00:07:36 - Speaker 1: Yeah, I get a lot of mileage out of the dog walks for sure. And notably, one of my reasons or something that fed into my decision to adopt a dog was I was already going for super long walks anyways, uh, and very often timing wise is that I sit down to do the focused session. And, you know, we, we can talk about the tools more later, but let’s just say for the sake of argument, I’m in my office and I’m with a, with a sketchbook and I’m I’m working through a problem or thinking about a thing. And then at some point, I feel, you know, I’m a couple of hours into it. I feel mentally tired and and. Um, need a break and feel like I’m not making more progress and then that would be the moment I would go and just take a walk, say, in the park near my house, sometimes a pretty long walk, and something about the moving, the physical activity, the fresh air, the different kind of environments, settings, you know, trees are nice, all that kind of stuff. It doesn’t necessarily have to be a park, but I think just a different environment that I’m out and I’m exposed to new stimulus, and my, my mind is taken from that focus place. But the fact that I was just focusing on it so deeply means that that fodder is there and now it’s cooking in the slow cooker in the back of my mind. 00:08:47 - Speaker 2: Yeah, and I’ve been amazed at how effective it is to just change my physical scenery. Um, often when I change locations, I start to have different ideas and ways of thinking and uh for a long time I thought that was kind of coincidence, uh, but then I, I learned that it was actually this um cause and effect, so I can actually have better ideas or at least different ideas just by physically going somewhere else. You can like book a plane ticket to better ideas, it’s pretty wild. 00:09:13 - Speaker 1: Yeah, for sure, I think environment is really powerful and that comes in a lot of different forms. There’s the type of stimulus you’re getting, um, and maybe only tangentially related, but the word environment makes me think of, I was just in thinking about the topic here for today, um, I naturally went to reference the book by Steven Johnson called Where Good Ideas Come From. And this book is really more about kind of society level ideas, um, where did, you know, enlightenment thinking and Royal Society and and sort of innovations, uh, rather than individual having an idea. But there’s certainly lots of parallels there, and he, he talks a lot about environments, particularly urban spaces, cities that a particular city in a particular time will be sort of a pressure cooker for a particular set of ideas. Uh, he talks about the web is also having some of the same chaotic, uh, quality, uh, and, and he makes comparisons in the natural world to coral reefs as being places that are rich, diverse, sometimes kind of chaotic, sometimes kind of messy, uh, but that’s where the place where you see a lot of, say, biological innovation. And I think that also works on an individual level or just mapping my own experience, it works on an individual level because ideas don’t come from nowhere. It’s not this blank slate sitting in an ivory tower pondering the universe and then suddenly the eureka moment, or at least that’s not it for me. Ideas come from other inputs, other ideas coming back to that. Fodder thing, but also the shape of the environment, not only gives you ideas or exposes you to ideas, but also just puts your brain in different gears or activates the neurons in a different way, or I’m not exactly sure what. And for me, nature can be creatively stimulating, but so can an urban environment, a really interesting bustling urban environment. 00:11:07 - Speaker 2: Yep, and we’ve talked here about um the the second phase of you have your raw materials and you Use those to come up with an idea, but you alluded to a really important concept which is, um, ideas are just combinations of other ideas, which I think is is really powerful. So I’m curious, how do you build up your, your library of ideas to combine as you’re thinking. 00:11:28 - Speaker 1: Reading a lot is a big one, but you can also ingest information in lots of different forms. Podcasts are quite good that way often. Uh, YouTube is a surprising trove of video essays and and things like that. I think it’s a little tricky with the information ingestion. We live in this world now where we just have these huge fire hoses of information available to us all the time. News news sources, whether it’s industry news or current events, every book that’s ever been written, every, you know, TV show and movie more or less is available on streaming, the podcasts, torrent of podcasts that are available. And there is a version of this that can be maybe almost a little mindless or a little more, maybe just more entertainment oriented, which is, which is fine, uh, but I try to make it so that at least a lot of the time that I spend, let’s say, consuming media is things that I feel like will feed into the ideas that I might have in the future. Uh, and so reading uh long form books is certainly one of the, one of the biggest items there. Now I know you’re a heavy reader and and certainly a heavy reader of PDFs. What’s your, uh, what’s your flow on that stuff look like these days? 00:12:37 - Speaker 2: Yeah, well, I think if I’m on my game, I’m, I’m definitely actively reading. It’s, it’s much easier just to casually read and just kind of read through stuff, but I think it’s very easy for that to go in one ear and out the other, so to speak. Um, so I like to highlight, but I also like to do things like ask questions, summarize, challenge the arguments, um, pretend I was explaining this concept to someone else. Um, those are, are take much more effort. They’re, they’re a lot harder, um, but I, I find that when I do those, I have a much better grasp of the material and it’s, uh, it’s, it’s more ready to be processed in that background mind later. Well, should we venture into the world of tools here? 00:13:17 - Speaker 1: Yeah, well, all the classics are good and good for a very good reason. So that’s a pen and a sketchbook, whether it’s, you know, a fancy moleskin field notes thing or just whatever GP thing you. Uh, by in your average stationary store. Post-it notes are always a really nice one, whether they’re on a whiteboard, on a wall. Um, I used to keep, um, big pieces of butcher paper, uh, in my, uh, office, and I would kind of pin those up on the, on the, on the board and, uh, put the Post-its there, you know, big fat markers, that kind of thing. And, um, pin board, obviously can be, can be good there. And then, uh, I think the whiteboard is a really great one for more of the group ideation. 00:13:56 - Speaker 2: And maybe you can also tell the story of the commonplace book. 00:13:59 - Speaker 1: Yeah, commonplace book I think was common somewhat historically with um intellectual type people, which was basically a collection of notes about things you’d read and seen. And so, um, that would include things like an excerpt from an article or a book, uh, could, could also include a uh little sketch that you did, a scribble, um, something like that, and, uh, sort of represented not just your personal notes and writings, although there may be some of that, but also this collection of input or fodder that maybe was personal to you. Like you read a lot of things, but what are the things that really, what are those favorite books or those favorite articles or those favorite passages that resonated with you so much and and took you down a path of thinking that maybe ended up being really important in your work, in your life. And so a commonplace book is maybe a collection of these over time. 00:14:54 - Speaker 2: Yeah, and one of the things that I like about commonplace books is they are mixed media. So, at least for the media of that time, which is things like, you kn…

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    https://museapp.com/podcast/transcripts/20-thinking-in-maps/ Oct 05, 2023
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    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: Digital tools which were supposed to give us a creative canvas that was more flexible, that was easier to use, actually constrained us quite a bit because as you said, I almost had to decide what’s going to be the final format. What is the output going to look like before I actually know what the output is going to look like, and I have to make this decision upstream of working on something. 00:00:26 - Speaker 2: Hello and welcome to Meta Muse. Muse is a tool for thought on iPad, but this podcast isn’t about Muse the product, it’s about Muse the company and the small team behind it. I’m Adam Wiggins here today with Mark McGranaghan. Hey, Adam. My guest and Laura Le Comf. Hey Adam. We’re here entering the holidays, and I’m curious to know what you both are planning to do with your holiday break. It’s a little different this year around. For me, the winter solstice, which I think in 2020 is on the December 21st, it can be a different day. But that’s one of my personal favorites to celebrate both because it’s not connected to any particular culture, but also because living now as I do in Northern Europe, where it gets very dark and cold, it’s a nice thing to celebrate when the days are getting longer. And Laura, what do you do in the holidays? 00:01:19 - Speaker 1: I usually have a very big dinner. I’m half French, half Algerian, and I guess in Algerian culture, the biggest the number of people around the table, the better the dinner. But obviously this year is going to be a little bit different, so it’s going to be small, probably just with my parents. The one thing that’s not going to change is that we’re going to have a mix of like French, European traditional Christmas food like turkey and stuff like that, and Algerian food as well, like couscous and meshwe and other little Algerian cakes and things like this. So yeah, just eating a lot with my family. 00:01:58 - Speaker 2: Well, that description made me hungry. And maybe you could tell us a little about your background and about Nes Labs. 00:02:05 - Speaker 1: Sure. I started my career working at Google first in London and then in San Francisco, and my last role there, I was working on the digital health team, where I was looking after the marketing and partnerships for products that were helping people being healthier, more productive, around self-care, fitness, all of. These kinds of verticals, and I left about 3 years ago. I’ve had a few stints trying to start different startups that didn’t work out for lots of different reasons, and I’m currently working on NetS Labs, which is a website with a blog and a newsletter and a private community that is for knowledge workers to be more Creative and productive while taking care of their mental health. And most of the content on the website is based on what I’ve been learning in the past two years when I basically decided to go back to university to study neuroscience in 2018, and I’ve been writing about everything I was learning and trying to apply it to creativity and productivity on my blog. 00:03:11 - Speaker 2: I feel like many of my favorite, you know, YouTubers or podcasters or whatever who are talking about, you know, it’s called productivity generally, but maybe it’s about building healthy habits and how to be focused and that sort of thing are people who are in some kind of higher education and knows something about that environment or working to get a master thesis or a PhD or whatever that has you more reflective maybe about sort of the meta element of how do I do this better. 00:03:37 - Speaker 1: Yeah, absolutely. I call it mindful productivity because both at Google while I was working on startups and as a student, I actually experienced burnout a few times and I think there’s so much productivity advice out there that is really about getting stuff done. There’s very little that is about just asking yourself, should I really be doing this thing? Am I the right person to do it? Is there someone else who would actually be better to do this thing? And also just kind of checking in and asking yourself, how am I doing right now? How’s my mental health. So this is kind of what I write about as well because I think these are the basic questions you need to ask yourself if you want to do good work and find it enjoyable. 00:04:20 - Speaker 3: Yeah, I think there’s an interesting general dynamic here where Adam, you mentioned, when people are at a university, it seems like there might be more fruitful information about how to do something. I think there’s a general pattern where, OK, you’re a beginner, then you’re actively learning to become an expert, then you’re an expert, and then you’re teaching new beginners. I think steps 2 and 4 are the most fruitful, because in the case of step 2, you’ve just discovered it yourself and it’s kind of fresh in your mind. It’s not so systematized, you kind of don’t even know how. You know all the stuff. And when you’re actively teaching beginners, you have to kind of relive that process of, OK, what are the steps that you need to take to go from being a beginner to being an expert. This is something we’ve mentioned on the podcast before in the context of teaching hospitals, where often the best medicine and the most advanced techniques come out of these university teaching hospitals, and you think, wait, aren’t there’s just a bunch of like, our doctors here, you know, just learning stuff. Well, in fact, because people are actively learning and actively teaching, that’s where we often see the best results. 00:05:10 - Speaker 1: It’s super interesting what you’re saying because it reminds me of the Dune Kruger effect and if I’m thinking about this curve that you’re describing, for me, if you consider yourself an expert in any topic, there’s something static fixed about it. I’m an expert. I have authority on this topic, whereas the steps 2 and 4 that you describe are the The moments where you realize the extent of everything you don’t know, either because you’re still in the learning phase yourself and you’re like, whoa, I actually know very little about this topic. And then when you start teaching, you realize thanks to the questions you get from students that maybe you’re one of the more knowledgeable people about the topic, but you’re certainly not an expert if there’s such a thing as an expert. So I find that really interesting. 00:06:01 - Speaker 2: I think I personally find learning from someone who has sort of just learned something a lot more effective because they, as Mark says, have what it’s like to have the beginner mindset. They still remember that, that’s still in their mind, but they have the knowledge now. They’ve crossed that threshold of enlightenment, whatever you want to call that, and so they can maybe help you come there better than a like a seasoned expert who’s been doing it so long they don’t even think about it. They take it for granted. 00:06:27 - Speaker 1: That’s definitely an issue with some university professors who have been teaching a topic for so long that they seem kind of disconnected from the reality of learning the topic as a beginner, and I’ve had that several times. I think probably both of you, everyone has had that kind of brilliant, super smart teacher, very knowledgeable, who are pretty bad at actual teaching. 00:06:55 - Speaker 2: Yeah, being an expert and being able to teach are two completely different things. You sort of need both of them to convey a skill or a knowledge area well. Yeah, I think for myself, the kind of, I don’t know what you want to call productivity, self awareness, or tuning my mental machine and processes, I actually drew a lot of that from being in the startup world and in particular when I had management duties, when I had teams and particularly bigger teams depending on me because then my whole job and any The manager’s whole job is to make the team effective and so you are thinking about both the practical things of, OK, what’s the to do list, how do we line this up, how do we match up time and budget, those kinds of things, but there’s also exactly what you just mentioned, which is the mental health, how are people doing? Where are their emotions, what are they excited about, what are they dreading? You know, what are their aspirations, and a good manager is one who also covers that side of things and tries to make the team not just productive but also happy and healthy, at least within the structure of, you know, what makes sense within an organization. And once I’d done that for others or for sort of a team as an aggregate entity, I found myself a lot more aware of my own needs, not only again those practical things of time and to do this, but really that, you know, the emotional. Side and the what motivates me and why do I feel ground down, why do I feel burned out on this particular thing wait I thought this project was something I was supposed to be excited about. Why do I not feel motivated and trying to maybe prior to going through the managerial kind of path, I would be more likely to just kind of ignore it and push on through. And now I feel like, no, no, I want to dig in and understand my own psyche a little bit so that I, you know, in the end can be more productive, but also just be happier and have a nicer life. 00:08:43 - Speaker 1: Yeah, it boils down a lot to getting rid of some of the shame that we have sometimes when it comes to managing projects and being productive and work in general. You mentioned working on something and not feeling motivated anymore, and I think a lot of the shame we have internalized because of the way we’ve been educated in traditional school is to Feel bad as a person, think that it’s you doing something wrong, if your motivation is gone, if you’re not feeling excited about a project anymore, when really there’s nothing bad or negative about it. It’s just a piece of information about how you’re feeling right now that can be very helpful to almost debug the situation. And try and figure out, should you keep on working on this, or maybe should you change the way you’re working on this? Should you get some help from someone else? Should you upskill because this thing is too hard for you and just posing and asking yourself these questions instead of burying the problem because you feel like acknowledging the fact that you’re struggling means that you’re just not competent. 00:09:52 - Speaker 2: Yeah, you could even dig a little deeper on that and ask why we are so fetishizing about productivity and you know, for myself, I like to make things and I like to get stuff done and I do feel good about that, but you can take it to an extreme where I think we want to make everyday productive even if that’s a holiday or a weekend or something like that. We have some concept of how to spend even time off productively and I think another. An important journey for myself in recent years has been learning to really do nothing or have unproductive days and think those can be worthwhile too, that productivity is not the only benchmark for worthwhile use of time. 00:10:30 - Speaker 1: Totally, I was talking about it with a friend yesterday, and he was telling me, I know I’m very close to burning out because lately, when I read a book and I’m not taking notes, I feel like I’m not doing it right. And I told him, yeah, I agree. This is bad. This is really bad. You need to take a break. 00:10:52 - Speaker 2: Yeah, yeah. And the podcast and he’s working on a way to make more effective in terms of retaining and that sort of thing. And I was raising this question of, well, sometimes I don’t really care about the retaining the knowledge. I just enjoy the process of reading it, even if it’s a nonfiction book, where in theory, its purpose is to communicate information to me. But sometimes I just want to enjoy it and I don’t necessarily want to, you know, type everything I learned to do an on key flashcard. And that leads you into the whole thing about, well, to what degree do we consume information for fun and sort of enjoyment versus because we want to achieve something, and I think those things are often very tangled up for especially for knowledge worker, creative professional type people where we enjoy reading and learning and consuming information. And sometimes that has a very specific purpose, something in our work or our personal life, and other times it’s just for enjoyment. 00:11:47 - Speaker 1: And especially now that the work and life of knowledge workers has become more and more public, whether on Twitter or other websites, there can be sometimes a bit of an unhealthy competition in terms of how many books have you read this year, how many notes do you have in your note taking system, how many blog posts have you published this year, which I think it’s not necessarily good either for people’s mental health, but even in terms of creativity, as you mentioned, having these days where you do nothing, you just recharge your relax are super important as well. And unfortunately, lots of people struggle with this because they can’t stay idle. They feel like I need to do something with my time. I’m not producing, I’m not creating, therefore, I’m wasting my time, which is very dangerous as the mindset. 00:12:38 - Speaker 2: The word idle reminds me of a book I read some years back, almost a manifesto called How to Be Idle. Basically, it’s a whole long book that is both first of all, arguing the case for why this is a worthwhile way to spend time and then has a detailed list of ways to do nothing while seeming to do something, so they have, I don’t know, fishing and taking a walk and smoking, and they talk about many people, you know, being sick as in getting a cold, you know, common cold or being hungover as oh no, now my day is wasted or my couple of days wasted because I just have to stay home in bed and watch TV. Or whatever, and the author basically describes a mental mind shift of actually be glad for this day where you’re under your normal capacity because you can spend it in a different way. Maybe you can spend it with people that you care about, or you can spend it doing something that’s different from your normal thing and that can be worthwhile. That was in many ways a tough book for me to read because I think I do come from that, yeah, productivity is everything, mindset somehow, but I also think it was quite good for me for that reason. 00:13:45 - Speaker 1: It’s funny that you’re mentioning smoking because I quit smoking cigarettes. And at first, the first few days, I was incredibly tired, incredibly tired, and I didn’t know where that came from. And I realized afterwards that all of my breaks during the day were smoke breaks. 00:14:04 - Speaker 2: Smoke breaks work well. 00:14:06 - Speaker 1: Yeah, exactly. I was just going out, having a little cigarette and doing nothing, just like staring in front of me doing nothing, not thinking, and then coming back to my laptop and doing work. And when I cut these out, I was basically working nonstop. So I had to create the habit of just getting up, stretching, doing something else, which to this day still doesn’t feel as natural. I still feel like I’m forcing it, but I know that I need it because if not, at the end of the day, I’m completely dead. 00:14:35 - Speaker 2: So our topic today is an article you wrote on the Nest Labs website that I was quite drawn to, called Thinking in Maps. I’ll link that in the show notes, of course, but maybe you can tell the listeners what that’s about. 00:14:48 - Speaker 1: I’m so glad you picked this article because it’s probably my favorite, or at least one of my favorites that I wrote this year. And the reason why I wrote it is because every time I was telling people about connecting ideas, using symbols, crafting maps that are looking at different ideas, most people were rep…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/21-listener-questions/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: The entrepreneurial drive or in this case the entrepreneurial drive of feeling agitated, there’s like a problem or a thing that just seems wrong or weird or annoys you and you just can’t stop thinking about it and you look for solutions, but none of them really quite seem to fit. Hello and welcome to Meta Muse. Muse is a tool for thought on iPad. This podcast isn’t about Muse the product, it’s about Muse the company and the small team behind it. I’m Adam Wiggins here today with Mark McGranaghan. Hey, Adam. Well, we’re entering a new year here, and for me, the holidays is a time to reflect and think back on what’s learned. And for me, one of the biggest surprises of 2020 was this podcast. We got started on it. It was, I don’t know, just an idea that we wanted to try and then to my surprise, here we are now 21 episodes later with thousands of listeners and something I really enjoy doing with you every two weeks. Do you have any reflections, Mark, on this epic podcast journey so far? 00:01:07 - Speaker 2: Yeah, it’s been great. I remember when we recorded our first Uh, demo episode, episode zero, if you will. I was using my AirPods in this Airbnb in Arizona, I think, and, uh, it was really fun, and I didn’t, didn’t quite land the first time, but we felt like there was a good spark there. And sure enough, we followed through with it, and over the course of the last 20 or so episodes, we’ve gotten really great reactions from our listeners, and that’s been the most rewarding piece, I think. 00:01:33 - Speaker 1: Yeah, actually, in that same spirit of prototyping we might use for product work, we sort of prototyped the idea we had to do a podcast by recording, I don’t know, 20 minutes I think it was, yeah, in the freezing attic of this Airbnb we were staying in in Sedona, just recording into the voice memo apps on our phones, and I kind of just edited together with Ferri, which is this little audio editor for the iPad, and even I think found some stock music and just shoved it in there just to get the feel, and then we listened to it and said, OK, does this. And the audio quality wasn’t good, it wasn’t long enough, it wasn’t, you know, we were still finding our groove, but as you said, is there a spark here? Is there something worth investing in? And we felt like there was and that kind of caused us to roll forward with figuring out how to do the real thing. So I figured that since we’ve been at it for a little while, as well as the palate cleanser of the new year, I thought it’d be good to do something we wanted to do for a while, which is a listener questions episode. So happily we ask for kind of input feedback from folks at the end of every episode, and we got plenty of those over the last 9 months we’ve been doing this or whatever, sometimes by private email, sometimes from former colleagues or friends, very often from folks we don’t know at all, sometimes. Twitter, etc. And then I recently just posted a thread on Twitter asking for folks to contribute questions. Lots of great stuff there. Thanks everyone for sending things in. And, uh, yeah, I just thought we’d spend this episode walking through a few of our favorites. We can’t answer all of it, obviously. And certainly many of these things, I think probably just serve their whole own episode. So you can give us feedback on the feedback episode and tell us which of these you’d like to hear us talk about more. Do you want to uh start us off by reading the first question? 00:03:12 - Speaker 2: Yeah, so to pull the first listener question out of the mailbag here, we have a question from Gary Zoo, and we have to add a blanket caveat here about the pronunciation of names, apologies in advance. I hope we got that right. So the question is on designing advanced gestures. Says I am working on designing a new writing tool for myself that combines some of the stuff I love about Figma into writing. However, I struggle with designing with the right amount of fidelity. It feels like mockups are not enough to truly express the idea, but I don’t want to go into prototyping too early and lock in the design space. How do you design the interactions from Muse and deal with tensions while prototyping? 00:03:52 - Speaker 1: And one reason we picked this, so we’ve gotten a number of variations on these happily we have a solid following of design-minded people and yeah, the traditional design approach is static mockups, you know, you basically have these storyboards. Here’s a screen that you tap this that flows over to here and then even the prototyping tools, for example, prototyping built into FigGMA, as well as standalone prototyping tools like I used Balsam. For many years and this kind of tap through screens or click through screens is a standard mechanism, but if you’re designing something with really sophisticated gesture space, for example, or lots of sophisticated transitions, um, that kind of doesn’t quite fit that storyboard thing and I feel like that’s a little bit what Gary touches on here with this mockups are not enough to truly express the idea. And yeah, my experience with this, we’ve tried a lot of things and we definitely don’t have an answer, but certainly my experience has been that you just kind of wing it depending on what the, what the thing is. So sometimes we do do a lot of stills and just kind of classic flows, often with kind of textual descriptions that say when you do this, this should happen, but getting more into, you know, slightly more creative approaches, for example, Julia, I remember, did a great one quite some time. Back by sketching out the screens on paper and then recording a video of herself kind of manipulating the papers and so then things like sliding and other, you know, you could see the hands and you could see the gesture and she would kind of like you know puppeteer essentially. Something that’s a nice way to express the idea and we’ve also toyed quite a bit with, for example, I’ve used Framer a bit sometimes I just use HTML. Leonard has been doing stuff with origami Studio to again be more gesture and motion oriented and things you can even run on the actual device on the iPad. I don’t think one of those feels like a silver bullet or a catch all solution. 00:05:42 - Speaker 2: Yeah, I don’t think there’s a silver bullet here or a single answer, but I do think it’s really important to make it real. Adam, this is one of your rules for creative work that I’ve learned over the course of many years working with you. And here, you need to make it real because you can’t really evaluate gestures which are so physical without something there to actually be touching or at least seeing. But at the same time, implementing a full on gesture system that handles all the edge cases and is integrating into the app is super complex. So what you want is a way to cheaply evaluate and de-risk gesture decisions. So a lot of what we’re doing here is ways to kind of isolate the gesture problem or attack it more cheaply. So another example to compliment the ones that Adam gave, we have a now sort of internally famous idea of pink cards on a board, and this is a demo app, which is basically a blank screen and you have Hot pink cards that represent muse cards and you can implement new behaviors with them. And so the idea is you’re not dealing with any of the other complexities in muse, you’re just dealing with how do you manipulate these cards because we know once we have the cards, we can put an image in them or a text in them or a PDF, but the actual manipulation of the cards with gestures is quite complicated. And so in that way, you can fully evaluate how did the gestures work, how does the implementation go, but you don’t need to deal with all the other complexity and therefore cost of integrating it into. A full on app. Another example that we’ve done here recently is prototyping in the web. We’ve been doing this for our infinite canvas experiments where for various reasons, it’s just much quicker to prototype stuff on a web page. You can just do a single page HTML JavaScript thing and quickly learn how does it feel as stuff gets dragged around. Now, there, you don’t have the fidelity of you’re not actually touching something, but you are seeing, OK, these things are moving, how are the content indicators changing and stuff like that. And again, you’re really cheaply and quickly learning. 00:07:29 - Speaker 1: I think another piece of the prototyping is maybe what you described there is almost the reductionist aspect of let me just pull out this one piece rather than trying to put it into a full sophisticated app codebase, and that could even be, yeah, it’s often the case that something like HTML and JavaScript is a faster way to prototype compared to kind of mobile development environments, but Yulia does tons of standalone. prototypes where she just says, OK, we need to explore a new way that we do the transitions because we were changing the visual model and therefore I’m just going to make this iPad app that’s essentially not much more than a hella world of moving these squares around on the screen, but I can try this one idea in isolation, get it to where it feels right, and then I can go to the kind of back porting that into the main app. So another cluster of questions we have is around zooming UIs and sort of the navigation within a board, and then there’s the navigation between boards, which of course you do through pinching to zoom in and out, for example, hey bang bird, again the pronunciation caveat there says I’d love to hear your thoughts on zooming you. or Ricardo Medina asks, thinks this is one of our more interesting design choices and wants to know why it is disorienting and intimidating potentially to have the infinite canvas. So we wrote about that a bit in our memo, but maybe this is a good one to expand on a little bit. So Mark, tell us about the visual model and why we’ve made the choices that we have there. 00:08:56 - Speaker 2: Yeah, the zooming UI question is really interesting because a lot of people when they first seem, they say, oh, it’s a zooming UI app. Like that’s the thing that it does, it’s so distinctive and so prominent. But that isn’t necessarily a top level goal of Muse. We introduced a zooming UI because it solves some particular design criteria we had around how you navigate your content. So for example, I think it’s really important when you press your fingers on the screen and you go to do a gesture and you start the gesture. That it immediately does something and that it’s a continuous experience from you start the gesture all the way to you finished it. And assuming UI is a pretty natural way to do that. Like as a contrast, a lot of apps navigate with like page changes, like you just kind of teleporting around, and that is quite disorienting because you don’t know where you came from or where you’re going, and it doesn’t have the same naturalness that this gradual and incremental transition has, especially when you’re doing a continuous physical gesture. But there are potentially other ways to get that, and there are ways that we’ll consider in the future. You can have a crossfade or a slide in or slide out, things like that. So it’s not so much that we want a pure ZUI per se, it’s that it gives these nice properties, especially in the context of a gesture system. 00:10:06 - Speaker 1: Well, one of the original kind of core ideas or philosophies we were trying to explore back when we were doing this in a research context was how to tap into the user’s spatial reasoning. Because there’s a very powerful part of the human brain we evolved to navigate spaces in the real world and to the extent that computer interfaces can tap into that and make things feel place, feel like a place and access those parts of our brain, the more we can orient and move around comfortably. And I think in a lot of ways the computing industry, particularly with mobile, has gone that direction a little bit. So for example, standard iPhone apps have first of all usually. Some kind of a light spatial thing. If you tap an item, it kind of slides to the right, then when you tap a back button, that slides you back to the left and you have kind of this sense that the thing exists in a larger 2D space. I would also argue something like actually the iPhone core interface for the home screen is a very lightweight zooming UI, particularly with the swipe up gesture and the zoom kind of transition, you get this feeling that when you’re looking at an app, you’re sort of zoomed up and then you swipe up and you toss it away and it flies back to the grid and you can tap another one to zoom into that, right? So the part of what I think makes the iPhone and mobile interface is generally much more accessible and much more natural for most people is precisely because it’s tapping that spatial reasoning. So we wanted to see if there was like a power user version of that, essentially, right, exactly. 00:11:32 - Speaker 2: And as for this question of zooming potentially being disorienting or intimidating, we’ve been talking about this in the context of when you’re in a single board. And if you can arbitrarily zoom in and zoom out, and especially if you can also pan in any direction without any boundary, it’s kind of hard to know where you are. So when you start, you know you’re at zoom, you know, 100%, and you’re in the middle. But if you do some gestures, like say you zoom into some blank space, it looks blank, just like it did before. So how zoomed in are you? Well then, do you need like a zoom level indicator and then you’re into the whole Chrome thing. And then if you want to zoom out, do you snap to 100% or is it if you’re close, you snap, or otherwise, you know, there’s just so many degrees of freedom that you introduce, which sure gives you flexibility, but also makes it hard to orient, especially to some kind of standard landmarks that you would want. So if we’re thinking about our flexible canvas feature and other related ideas, we’re trying to strike a balance between, you have the flexibility to move around and to zoom when you need to see something closer, but also you don’t feel like you have no grounding in your content. And I keep coming back to this idea of drawing on the, the physical world, and here, like with your desk, you can zoom in, like lean in to see something with more detail, and you can kind of lean back to get something with more context, but there’s this natural balance point that you return to, which is like you’re sitting neutrally in your chair. And that seems really, I don’t know, obvious or straightforward, but it’s a really important idea of like you literally know where you’re sitting, and it’s so easy to lose that in a digital world where you don’t have all these physical cues. 00:13:01 - Speaker 1: a trade-off between oriented, grounded, and freedom, openness, spaciousness. It is extremely challenging. We talk about one aspect of it in our infinite canvas memo that I’ll link in the show notes, but this is an ongoing challenge for anything we ever do with the visual model, which is you want freedom, that’s part of the value of these digital tools. You don’t run out of pages in your notebook, but that actually comes at the expense of too much freedom and you’re just lost. 00:13:32 - Speaker 2: Yeah. So speaking of organizing your muse content, we very often get questions about that. So one recent one, for example, from Akash was how do you organize your boards by ideas, by articles or something else. So how do you approach this, Adam? 00:13:46 - Speaker 1: Yeah, I usually have the answer of however you want or don’t worry about it, which sort of is unsatisfying. In practice, when, you know, of course, anything you put in use is private, we can’t see it, but I have had the opportunity to kind of watch ov…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/22-brand/ Oct 05, 2023
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    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: Curious is interesting because of course you can describe your mindset as a user of Muse, but it could also apply to the software itself. And I do think there’s an element of Muse is a little bit weird. It’s a little bit different, it’s a newcomer, and it takes an approach that no other app has really taken before. 00:00:22 - Speaker 2: Hello and welcome to Meta Muse. Muse is a tool for thought on iPad, but this podcast isn’t about Muse the product, it’s about Muse the company and the small team behind it. I’m Adam Wiggins, joined today by Mark McGrenigan. Hey, Mark. 00:00:36 - Speaker 1: Adam, so exciting times for you? 00:00:39 - Speaker 2: It is. I’m expecting a baby very soon. 00:00:42 - Speaker 1: Congrats. 00:00:43 - Speaker 2: And while there’s many things that make pregnancy its own journey both emotional and physical, I will say that one of the big challenges and one that’s emotionally fraught is picking a name. And I was familiar with this from picking names for products, companies, I don’t know, software libraries, but something that is going to affect another human whose opinion you cannot consult on it for literally the rest of their life. Oh, it feels like a lot of responsibility. 00:01:10 - Speaker 1: Yeah, I bet. 00:01:11 - Speaker 2: And maybe that also connects to our topic today, which is brand. 00:01:15 - Speaker 1: Yeah, brand is not necessarily the native territory for you and me. We grew up in the engineering and product areas mostly, but we’ve been, especially you have been getting into this, I think more as we’ve gone to start this business. So where are you at in your journey on brands? 00:01:31 - Speaker 2: Yeah, I think it’s been a long journey. I definitely started from maybe a place of assuming brand was, I don’t know, a logo or something and not the hard or important part of a business. And one of the things that turned me around a bit on that or opened my eyes, I guess, to the importance and potential power of brand was reading history, as always, that’s something that gives a lot of context for me. There’s a book here called Brand New and it essentially walks through some historical examples, including the company that was the first real department store in the United States, or some more recent history like Dell. The story that really struck me, I think was Heinz, which nowadays has a very strong brand for ketchup. They got started at the time when, and hopefully I can remember the story correctly, it’s been a number of years since I read the book, but basically they got started at a time when mass produced foods were first starting to become a thing that was possible thanks to the US being connected by rail transit for the first time. And apparently what had happened was Heinz was originally a pickled foods company, and apparently this was a big problem to solve because this was something that American families and traditionally the women would end up being in a position where they would do a bunch of essentially pickling of foods for the winter, and it was hugely labor intensive and not a lot of fun and whatever, and at some point someone figured out that, OK, you can send traveling salesmen around to sell pickled foods. But the problem with that is you’re buying a product that you won’t use for many months later, and so it would turn out that a lot of times these were shady and they would open it up in the wintertime and discover like sawdust inside. And so this was essentially a problem to solve if you want to take advantage of this potential at scale food business. But how do you build some trust in the same way that you would have trust with your local merchant where if they sell you something bad, you can go back and complain to them. And I guess Heinz was one of the pioneers here of thinking, well, I’m just going to literally put my name on the label in a very not only a name that’s always kind of the same, but a very recognizable typeface or logo or logo mark, and I’ll put that on there and I’ll work really hard to make sure the quality is high and build a reputation and connect that to the name and the logo and even the shape of the jar, and that was immensely successful and built the food empire that exists today, and now of course that’s totally standard practice, but at the time that was a huge innovation. And so thinking of brand as a technology, you use the term social technology sometimes. I don’t know if this would fall into that category, but that was an unlocking thing. And of course mass produced food, while we have some negative associations with that health wise nowadays, it was a huge unlocker for basically low cost food and more people being able to have full and healthy diets, um, which is, you know, for most of human history, getting enough food has been one of the primary concerns for most humans. So yeah, that historical context helped me think, oh, OK, maybe it’s not just kind of a logo. 00:04:30 - Speaker 1: Right, there are actually a lot of good and important reasons to have strong brands that ultimately will benefit the users and consumers. 00:04:37 - Speaker 2: Yeah, now, of course, I like to dig in on the kind of what’s that core thing, what is a brand ultimately? Is it a logo, is it a name, would be more like a reputation, like we’re describing with Heinz, how do you think about that? 00:04:50 - Speaker 1: I guess I tended to come at it from the reputation, character, voice, personality, angle, in part because I’m partial to these small giant type businesses where they often lean on that aspect of it a lot. But I understand there’s also the aspect of color and fonts and logos and names, and I’m just not as familiar with that, so I have more to learn there, but I’ve always been fascinated by the character side of it. 00:05:11 - Speaker 2: Hm. Yeah, I think for me at least that is the heart of it looking past the surface, you know, saying that a brand is a logo is kind of like saying writing software is typing on a keyboard. It’s like there’s some literal sense in which that is true, but it really misses the essence or what’s at the heart of it. Yeah, I think it was one of Richard Branson’s books. So this is a fellow that’s very good at his own personal brand, kind of flamboyant Playboy style personal brand, as well as his sort of business conglomerate, which is Virgin, and he talks about brands as being a communication on what a person can expect from your product or service. Hm, yeah, I like that. And one example he uses, that’s obviously a very strong brand is Pixar. Pixar makes a certain kind of movie, and I think that brand is so strong and so well known that if I say to you, hey Mark, there’s a new Pixar movie out, you want to catch it with me, you don’t need to know anything about the movie, even what it’s called, but you instantly have a picture in your mind of what you can expect, and maybe that thing is something you’re in the mood for, not in the mood for, but you know what you can expect, and that’s the power of brand. 00:06:20 - Speaker 1: Yeah, and you can see how that would help both in the classic marketing sense of it gets people excited or interested or aware of what you’re doing, but also in the more tactical sense of addressing the information asymmetry, you’re going to buy some ketchup, like you need to know that it’s going to be actually be there and be of high quality and not going to make you sick. And that’s something that people encounter all the time, especially with our very global and distributed commerce now, like you need to buy a pair of running shorts. You can expect that if you buy it from Nike, it probably has some property, it’s probably pretty well made and it’s gonna fit well and things like that, where it’s not necessarily the case for the default pair of shorts that you buy online. 00:06:54 - Speaker 2: And Nike is an interesting example and certainly often listed as, you know, textbook case of extremely strong and well executed brand over the course of many decades, and part of that is that Nike swoop and the name, which are both good and somehow seem to capture some things about being a runner or an athlete or, you know, who their target customer is. But more than that, I think it’s also what they stand for, so. Yes, Nike presumably stands for quality athletic goods, but it’s really that just do it message and the imagery that they have used consistently over the years that says it’s about celebrating human athleticism and that individuals can strive. be their best self physically. So for a certain kind of person, say you’re a runner and you enjoy that process of pushing yourself to achieve more physically and that incredible feeling of pushing past your own boundaries and what that can mean for you personally, and you see this imagery that resonates with you and you think, OK, this company stands for something that I personally believe in or has been meaningful in my life. 00:08:01 - Speaker 1: Yeah, this comes back to the idea of aspirational marketing, which I think we’ve talked about before and it’s actually pretty, I think, effective and resonant in the tools for thought space. People want a combination of permission, vision, architecture, name around how you think better and have better thoughts, and the tools for thought movement, I think, has successfully tapped into that. So it kind of seems like it shouldn’t be that big of a deal just to say you can do it, but actually it is a big deal, and there’s a lot that goes around that to make it effective for people in their minds. 00:08:28 - Speaker 2: Yeah, well, coming to digital products, do you think there’s particular products that have a brand that either speaks to you or just is really effective at communicating what people can expect or a particular vibe? 00:08:41 - Speaker 1: Yeah, so I can give you a few examples. There’s perhaps the most obvious suspect of the high-end premium brands, stuff like Apple, and I don’t think we need to elaborate on that too much, but I think that is an effective brand for me. Another one would be, again, the small giants, so I think 37 Signals would be the classic in that space, company that’s very vocal and frankly kind of loud, but they’re also very clear and they stand for something. And if that’s something that you also believe in, that’s a very effective brand for you. And if you’re not, it kind of correctly repels you away. And you shouldn’t partake in their products. 00:09:13 - Speaker 2: Yeah, maybe being a bit polarizing is a desirable quality in a brand because it lets you know it’s a beacon for those who are drawn to that message or that set of values or that character, and it repels those who are not interested in that, and that’s actually what you want for business. 00:09:28 - Speaker 1: Yeah. Another category might be these brands that are extremely direct. So Duck Duck Go, I would put in that bucket. It’s like search that’s private. Tar snap is another one that I love in that space. I think their tagline is backups for the truly paranoid. And unless you fit in a very specific niche, that product doesn’t make any sense to you, but if you are in the niche, it makes total sense and it’s very appealing. 00:09:50 - Speaker 2: Yeah, that’s the ideal thing is that the brand conveys either on your first encounter of it or more just anything that you come across if you have consistency in the materials that you’re presenting, that should, for the target prospect for the right kind of person, they say this resonates with me. I want to learn more. Yeah. 00:10:08 - Speaker 1: What about you? What brands come to mind? 00:10:10 - Speaker 2: Yeah, when I was thinking about this question, one that came to mind was slack, and I think one of the places they managed to be really effective is in projecting a playfulness. And that is really what maybe sets it apart from all the group chat that came before and in general from work and productivity products. Maybe this has actually become more commonplace since they have come on the scene. Maybe Mailchimp has a similar thing, a little bit of reverence and fun, but for something as practical as an enterprise communication product. And you just associate with that, OK, you need it, but it’s not really gonna be particularly fun, and slack really turns out on its head and makes your work communication into something fun, a little silly at times, playful, taps into some of those consumer social media dopamine hits, which, you know, you can debate the merit of that, but again, it presents a very differentiated and strong character relative to other products that solve the same problem. And I was contrasting that to there’s plenty of other products that I think do not have a particular strong brand in the sense we’re talking about. One that comes to mind for me is Trello, and I really like Trello. I think it’s a great product, it’s fast, it’s reliable. I’ve been using it for many, many years for all kinds of business ventures and personal projects, but even so, if you ask me, and I don’t know, they’ve got a pretty good name and they’ve got like a cute mascot, but if you ask me what does Trello stand for, I would just kind of think, I don’t know, being organized, I guess. So it’s just a product that solves a problem, and that’s fine. I don’t think every single company and every single product needs to have some strong mission or some strong character, but it’s interesting to contrast those two. So then coming to the muse brand, vibe, character, whatever you want to call that, I was reminded of when you and I were first brainstorming this a bit along with our other colleagues back when we were getting started with the business, and we sort of looked through some different products that we thought had good brands, and in particular characters that maybe fit a little bit or were similar to what we wanted. One that stuck in my mind is a Go player. Sort of a Go program slash assistant just for desktop computers called Sabaki and their website is very simple. It just says, you know, it’s an elegant Go board and an SGF editor, which I guess if you’re a Go player, maybe you know what that means for a more civilized age, right? So they’re telling you practically what it is that it’s this editor and, you know, game board, but they have a couple of words in there like elegant and civilized. There’s a Star Wars reference in there as well. And then visually, you know, they show a screenshot of the product, that’s the main thing you see. But there’s sort of this mood imagery on the side, which they have a wood table with some, I guess these little clay or wood jars that contain go pieces. So it’s obviously relevant to the product, but it’s also something that just gives a vibe, right? It’s a little bit relaxed and elegant. And there’s a little bit of humanity to it, and it’s a small thing, but to me that really makes a big difference from the, you can imagine a version of this that was slightly more practical. You take away those little mood images and you just have the screenshot, you take away some of the adjectives there, like elegant and civilized, and you can see what it is, and maybe people would still want to buy it, but it doesn’t really convey a character, right? If you had to characterize the muse character and the brand vibe based on either what we thought we were gonna make it back then, or maybe what you think it has evolved into today, what are some words that come to mind? 00:13:44 - Speaker 1: I think thoughtful is a big one. You people are spending a lot of time in use thinking and striving to come up with better ideas. I think high quality as well, in the sense of it’s a tool that you spend a lot of time with, and your hands are on it constantly, and you want the sense that it feels good while you’re working with it. 00:14:03 - Speaker 2: Yeah, those…

    Full show notes at the publisher

    https://museapp.com/podcast/transcripts/23-collaborative-creativity/ Oct 05, 2023
    Show notes

    Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes 00:00:00 - Speaker 1: Cause there’s more to tapping to other people’s minds and sending something and asking for feedback. But listening to feedback through allowing other people to create in the same space that you create with the right people can definitely feel magical. 00:00:18 - Speaker 2: Hello and welcome to Meta Muse. Use as a tool for thought on iPad. This podcast isn’t about the product, it’s about music company and a small team behind it. I’m Adam Wiggins, joined by Mark McGranaghan. Hey, Adam, and Nicholas Klein of FIMA. Hey there. And Nico, I know you have been working from Europe with a US centric, maybe even a San Francisco-centric team for a few years. How do you find that experience of having the evening be your team time? 00:00:48 - Speaker 1: I think that looking at the upside of I haven’t set an alarm in the last 2 years to get up for work. I think that’s definitely on the plus side of this, but I like to kind of like keep my Friday evenings free, that kind of like gives me a little bit of like time of just spending a normal week evening, I would say. 00:01:07 - Speaker 2: Yeah, that’s right. I think the uh there was a nice thread recently about some Europe to US times and I think on the Europe side, the trick is, of course, you are giving up a lot of your evenings, but you gotta make some room in there for a social event, be, you know, be able to have dinner with friends or whatever here and there, and yeah, I agree, no alarms slash morning is more free form is a huge benefit. So for me, very well worth the extra cost of maybe needing to be a little more on my game in the evening than I would normally need to be. And let’s hear about your career journey a little bit, so I think you have quite a bit of interesting milestones along the way, including Sketch Runner and artifacts, which we talked about a little bit with Jason Wa recently here on the podcast, and I think it’s how I first discovered your work. Love to hear the steps that brought you along the way here. 00:02:01 - Speaker 1: Yeah, I studied interaction design in Schwebmund, and it’s a tiny, tiny school in a tiny city in the middle of nowhere in Germany. So I studied interaction design and I think what was very interesting kind of like studying interaction design was that you get taught these like behemoths of tools. So you get taught Flash, you get taught Illustrator, you get taught Photoshop in like classes, and you never really think about kind of like manipulating those tools themselves. And interaction design in general was really interesting because it was just about the relationship of humans to technology and application design, kind of a concrete UI design was one part of this. And I’ve never really thought about kind of like, hey, I’m learning how to design software. And tools are just software that is also being designed somewhere far, far away, but on a hack day in Hamburg where we were working on sketch plug-ins, kind of like started and like I continued to working with the team in kind of like designing and building sketch runner, and there was a plug-in with which you kind of like can still like insert components and apply styles from like a command like spot like UI. 00:03:09 - Speaker 2: I remember using this a little bit back in my sketch days, and it was quite remarkable to me at the time to bring a command line interface to a design tool. I feel like nowadays command palettes are fairly common and power tools, maybe superhuman, and some others. There’s an article from Repole where they describe a little bit the rise of the command palette, and the command lines traditionally uh kind of engineering centric, I don’t know, Unixy particular kind of power user making its way into much more of these tools, but I feel like Sketch Runner was a little ahead of its time insofar as bringing that to a design tool. 00:03:44 - Speaker 1: Yeah, it was fascinating. We’ve seen that like this aspect of I know the name of the command and originally it started with finding a way to make plug-ins more easily kind of like executable. That was the start during the hack day, like, hey, there are so many plug-ins being built for sketch. How can we make them more accessible and faster to kind of like execute? And then it kind of like we realized there are so many features that we can add on to this. And the moment that was like really exciting for me was that I was still studying in Schwabsmund. And I saw someone from the Airbnb design systems team talk about sketch runner kind of like on a meet up and then kind of like also tweeting about this. And I was just like, holy shit, this is really happening right now. And so at that moment I realized that like, hey, there is a potential for changing design tools. They’re also just software that are to be designed basically, and that kind of like got me hooked into design tools. After graduation, I was an intern at Shopify. And continued working on sketch plugins there. I was building Polaris telescope. It’s kind of like a tool from within Sketch, you could kind of like see the documentation for the design system components. 00:04:56 - Speaker 2: These were internal kind of plug-ins or tools at. Shopify or something for release to the outside world. 00:05:02 - Speaker 1: It started as an internal tool, but then since like Shopify is a public design system and is being used by third party people to design applications for the Shopify platform, we also kind of like made it available publicly. And during that time, I applied at FIMA. And one nice story was that at the end of my internship at Shopify, I had this option of going to FIMA and starting an internship there or staying at Shopify full time. And I remember my mentor telling me to kind of like take the job at Sigma because it was like, yeah, this is more interesting to you, you just kind of like go there and that was a nice kind of like end for this work at Shopify was very kind of like welcoming to let me go, if that sounds right. 00:05:43 - Speaker 2: That’s great, and this was early days for Figma, right? Pretty small team. I mean, I think nowadays it’s a giant in the design space slash startup space, but maybe this was a little riskier of a jump to go to this smaller, less proven team at the time. 00:05:59 - Speaker 1: Oh yeah, I think Stigma definitely hasn’t caught on as kind of like a major tool in the space at that time. Um, when I joined, we were, I think around 35, maybe 40 people in San Francisco, and that was it, like that was the whole company. And I think we’re now at above 250, but I’m not exactly sure when that is. I’m coming up on 3 years now, and it’s been fascinating to see. The change in the company itself or kind of like seeing it grow, but also just in the product and in the acceptance of the product in the market. Kind of like seeing how many people and how many companies have switched entirely of using FIMA, it’s still kind of like mind blowing that this actually has happened over the last years and yeah, it’s great to be a part of that. 00:06:42 - Speaker 2: Also seems fun to maybe grow in your career along with the company and see those, yeah, that rapid evolution, that hypergrowth over time can be nerve-wracking at times, at least in my experience, but also potentially really rewarding experience. It’s certainly a great learning experience. 00:06:59 - Speaker 1: Definitely, definitely, especially this aspect of Getting things kind of like onto a roadmap and actually making that happen. When you’re studying, you’re kind of like greenfield projects and you can like imagine the most beautiful things, but then when you’re building a product, you have to kind of like find a way for this to actually happen. It’s been interesting. I’ve been working on mostly focused on prototyping things and it’s been interesting that kind of like slowly we’re getting into this position where it’s like less features are immediately clear of what should happen, kind of like coming next. But it’s the things we’ve been talking about 3 years ago are slowly coming to the space where now they are actually being shipped, and we can now stand on top of them and look even further. And that’s pretty exciting to see that like these wild thoughts are now becoming reality, and now you’re thinking newer wild thoughts and I like that. 00:07:53 - Speaker 2: How do you find designing for designers? On one hand, maybe that sounds great cause you can maybe introspect your own needs a little bit, but on the other hand, it sounds miserable because they’re incredibly fussy. 00:08:05 - Speaker 1: I actually love it cause imagine the case where kind of like I would now just be a designer, basically, and I would like have all these ideas of how this design tool could be better. I kind of like love working for designers because seeing what they do. With the features that you imagine, is so much cooler than the feature itself. So kind of like building things where other people can build things, it’s just really rewarding that on one hand, and then the other hand is that having designers and user tests, but also kind of like having designers design features for you. Because I really want this feature. It is amazing. Just today, I’ve seen a tweet thread about how comments in Figma could work and it’s just amazing of how much detail and how much love people put into these ideas of helping us improve our product essentially. 00:08:54 - Speaker 2: And speaking of that, I’ll also throw out, you are a new user and customer, so thank you for your business. That came to mind because, yeah, you’ve given us really great long detailed feedback along the way, both in the forms of concrete suggestions, you know, it could work like this. But also I think cause you know what it’s like to be on the receiving end of that, sometimes more the why, like what’s the problem you’re trying to solve, what’s the feeling you’re having when you go to do a particular thing and you get this particular result, and I think you, you started with us around the time of the beta, and you know, then it was a pretty rough around the edges thing and you saw the potential, but it didn’t really Fit into your flow, but you gave us great feedback anyways and kind of check back periodically and eventually became something that hopefully fits into your creative workflow a little bit. 00:09:38 - Speaker 1: Oh yeah, it’s amazing. Like, I’ve been using it a lot more recently, especially since the alpha of like the 2D canvas. That has really changed the game for me, but I think especially kind of like seeing new too of like from a more, I would say maybe more research experiment to actually kind of like, hey, this is a day to day tool for me. And what I love a lot is how the relationship to the device changes based on the input. Just through using a pencil, it’s just a significantly different experience, a far more intimate experience really with the device, because it really feels like just I’m writing on paper. Paper with superpowers, right? Like I can drag things around and I can really easily switch my tools, and so I love using it. It’s really great. 00:10:22 - Speaker 2: Awesome, thank you, and thanks for the new marketing slogan. We might need to swap that out on the website. People with superpowers. So our topic today is collaborative creativity. And this is something, you know, Mark and I have been talking a lot about, we’ve been talking about a lot of the team because as we think about sort of multi-user features and when or if those make sense for you, and in general, I think the incredible collaboration features that are in a lot of the current, let’s say, suite of tools that a lot of folks in the tech world use, that’s Figma, of course, but it’s also something like Notion, Google Docs going back a little bit further, maybe something like Air Table, and so then you have this question about like how does solo work work or how do we sort of interleave together the solo time and then the working with others, you know, pairing or whatever you wanna call that, there’s feedback cycles and all that sort of thing. So to me it’s a very vast and interesting topic and I know you have a pretty developed, it seems to me from our conversations in the past on it, you have a pretty developed or rapidly developing, let’s say thesis on this, so why don’t you tell us a little bit about how you think about collaborative creativity. 00:11:31 - Speaker 1: I think it’s interesting also kind of like tying back to how you introduced me in the beginning, that this is a topic I’ve ultimately been working on for a couple of years now, on and off really. But my bachelor’s thesis was on this aspect of personal creativity and knowledge management, and I think at the core it’s kind of like, where do ideas come from and how could computers be set up to support these. But then recently kind of like flipping a lot more around this value of iteration, as kind of like working on Figma as a design tool, but also the value of collaboration and the combination of those two. And I think that the concept of collaborative creativity includes all of those aspects and kind of like brings it together. And I think it’s interesting that really fruitful moments where working together with other people, those memories just always kind of like relate to being together in the same physical space. And being able to work on top of each other’s ideas really fluently, and because we trust each other, we can like figure out a problem that we have in our heads really, really quickly. And this kind of rapid iteration, this rapid building on top of each other’s ideas is, I think, at the core of collaborative creativity or is collaborative creativity itself. 00:12:45 - Speaker 2: So, give us some examples of collaborative creativity. There’s obviously like, I guess what you described there is sort of being with your colleagues, you know, in a meeting room, brainstorming on a whiteboard, but how do you see this, especially in the modern distributed world. 00:13:10 - Speaker 2: What I’ve recently seen on Twitter a lot, it’s also funny but like I’ve seen these things on Twitter, but like these TikTok remixes, and I think just recently there’s this like sea shank, the sea shanty TikToks, those are great to describe what those are in case you haven’t seen them is basically people singing these songs in harmony, but they do it by one person records singing. And then the next person essentially layers their singing on top of that video, and you see all the faces and hear all the voices together, but of course it’s a very much an asynchronous process in many cases I think these people didn’t even necessarily know each other. 00:13:37 - Speaker 1: And I think that’s just so fascinating because it’s really good and I think it’s a different example. So while this collaborative creativity in the whiteboarding space feels more like an immediate way of collaborative creativity, this is definitely, it’s still the same core idea. It’s just kind of like happening asynchronously. And I think those tools like TikTok allow for this to happen because I’m able to build on top of your idea. I’m able to take your idea and not necessarily manipulate. directly, but adds to it, which creates this fascinating effect. 00:14:10 - Speaker 2: I feel like that takes us to the whole realm of sort of maybe like remix culture, certainly open source is very much built on that as well. And of course a lot of discussion, maybe not so currently, but maybe in the last decade about kind of copyright law and how that in many ways interferes with this potentially great remix culture. You had DJs and that sort of thing. You see that in the spectrum of collaborative creativity. 00:14:36 - Speaker 1: Oh yeah, definitely. I think it’s an important aspect, and we’ll get later in more detail to this that like…

    Full show notes at the publisher

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