Make BIG Happen podcast with Mark Moses

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Are Your Values Powerful Enough to Combat Covid-19 Disruption? Aug 04, 2020

Show notes

Guest: Fiona Kesby, the CEO of Go-VA, which is a company that provides outsourcing services to firms around the world. She's also an entrepreneur coaching client at CEO Coaching International.

Episode in a Tweet: Strong culture and a commitment to BIG values can keep your business growing through the pandemic.

Quick Background: CEOs have discovered that the culture they created before Covid-19 is playing a BIG role in how well their companies are moving through the pandemic environment. Rearranging the nuts and bolts of what you do is a heck of a lot easier if you have a clear vision of why you're doing it, as well as strong values supporting every person and process.

On today's show, Fiona Kesby discusses how her principles have guided her virtual assistant firm through not just a Covid-19 disruption, but a full military lockdown by the Philippine government that's one of the longest quarantines in the whole world.

Top Recruiter's Tips on How to 'HireBetter' C-Suite Execs During the Pandemic Jul 21, 2020

Show notes

Guest: Kurt Wilkin, the Co-Founder and Chief Evangelist of HireBetter, a company that "harnesses the power of talent to solve business challenges." Kurt is also an active member and officer of YPO.

Episode in a Tweet: Covid-19 disruption has created a richer than usual talent pool. Take advantage and upgrade your team where you need it the most.

Quick Background: At the beginning of the year, CEOs were exploring every available option to find top talent during a very tight labor market. The workplace disruption that Covid-19 caused has changed that. If you need to fill an important leadership position in your company right now, the pool of available talent is deeper than it's been in quite some time. But don't think that means making a key hire is going to be easier. On the contrary, CEOs have to be even more careful that they're not letting sterling resumes and shiny smiles distract them from what's most important: hiring someone who is going to buy into your vision, enhance your culture, and help your company make BIG happen.

On today's show, Kurt Wilkin discusses effective strategies for sourcing talent and the key considerations CEOs need to make when weighing short-term needs versus long-term goals.

Former Home Depot Canada CEO on Keys to Scaling to $1 Billion or More in Sales Jul 07, 2020

Show notes

Guest: CEO Coaching International's Stephen Bebis. Stephen held a variety of senior merchandising roles at Home Depot before being named the VP General Merchandise Manager for the Mid-South Division. He also founded Aikenhead's Improvement Warehouse and built it to $1 billion in sales before selling it to Home Depot. After the acquisition, Stephen served as President and CEO of Home Depot Canada and chairman of the Aikenhead/Home Depot Partnership Board. Stephen also founded Golf Town, built it to 65 stores, and took the company public.

Episode in a Tweet: There's always a crisis somewhere. The best leaders have a continuous planning process and the right people to execute it.

Quick Background: When Stephen Bebis joined Home Depot in 1984 the company had just 14 stores. When he left in 1990, he was running a $20 billion division as a head merchant and was the VP of the southern part of the country. And while some might look back on the '80s and early '90s as a booming time for business, think about everything that happened during the 6 years that Stephen helped Home Depot grow. Two presidential elections. Black Monday, 1987. Tumult in the Middle East, including Russia's invasion of Afghanistan. Not to mention annual hurricane seasons and other unpredictable disasters.

No, running a business isn't easy during Covid-19. But as Stephen discusses on today's show, CEOs always have to be prepared to adjust to unforeseen circumstances and refocus their efforts on how to satisfy and grow their customer base.

The Four Pillars of an Effortless Experience that Grows Customer Loyalty Jun 23, 2020

Show notes

We all want our customers to be happy. But what happens when they're not?

No matter how delighted your customers are when your products and services deliver as advertised, at some point, a shipment will get buried in a blizzard, software will crash, a green employee will say the wrong thing at the worst time … or a global pandemic will disrupt your supply chain.

According to customer service expert Matt Dixon, how your company addresses those bumps in the road is far more critical to generating customer loyalty than all those perfect, positive experiences the customer might be taking for granted.

On today's episode, Matt discusses some insights from his book "The Effortless Experience: Conquering the New Battleground for Customer Loyalty" that will help you refocus your customer service on what really creates lasting repeat business: quick problem solving and ease of use.

Former Xerox Exec Encourages CEOs to 'Debate and Commit' to Stay Ahead of Change Jun 09, 2020

Show notes

If you really want to grow your business fast, you need to build a team that will disagree with you.

Does that sound counter-intuitive?

Well, it worked for Abraham Lincoln. Our greatest president famously assembled a "team of rivals" in his cabinet because he wanted to work with smart people who would challenge – and improve – his thinking.

So what does your "cabinet" look like? Is your C-suite full of Yes Men and Yes Women? Have you created an atmosphere where your best people are afraid to challenge you with their best ideas?

Either situation can be fatal to a company's growth, especially in today's uncertain and rapidly fluctuating economy. Right now, every business leader is being challenged to think outside the box and find innovative solutions to today's unprecedented problems. In this podcast, Gerry Perkel describes how building a team that disagrees with you can help a CEO not only tackle the challenges that COVID-19 presents, but successfully grow their business to new heights.

How this Former Xerox Exec Used 'Managed Growth' to Hit $1.5 Billion in Sales Mar 10, 2020

Show notes

If you want your company to stay successful, then maintaining a meaningful growth rate needs to be one of your BIG annual goals. But as we've seen recently at companies like WeWork and Uber, chasing growth for the sake of growth just pumps your business full of hot air. Once the hype bubble bursts you could find yourself overvalued, understaffed, and bleeding cash.

On today's show, CEO Coaching International's Tracy Tolbert lays out a more practical managed growth strategy that will get your company BIG without sacrificing profitability.

Apple Computer Pioneer David Sun Says, 'Be a Sponge' Feb 25, 2020

Show notes

Vision. Cash. People. Relationships. Learning. Only the CEO can tackle those key responsibilities. If those five things aren't the focus of your day, then you're wasting your time and hurting your company.

Like cutting the ad budget when you have to reduce costs, CEOs often push learning to the back burner in favor of higher-profile things like casting a vision or visiting top clients. And while vision and meeting clients are critical, so too is taking the time to learn and stay on top of the latest changes sweeping the business world. Setting aside that time might feel indulgent when we know there are projects to monitor, books to balance, and teams to manage.

On today's show, CEO Coaching International's David Sun explains why self-improvement isn't selfish – it's essential to mastering your space, inspiring your team, and growing your business BIG.

Former Kendall-Jackson Winery President Shares 4 Steps to Break Through a Business Growth Plateau Jan 21, 2020

Show notes

A successful business is a marathon, not a sprint. And just like long-distance runners and Ironman competitors, good CEOs have to prepare for "hitting the wall": that inevitable point in your company's progress where you're just not progressing anymore. Growth stagnates. Gears grind. The next BIG goal is one step in front of you, but you can't find the energy to move your feet.

In her career as an entrepreneur and executive, Ramona Capello earned a reputation for breathing life back into dying businesses. On today's show, she explains why companies of all sizes hit the wall and how the best CEOs break through and start growing again.

A Former Samsung CEO Shares His 3-Step Process for Sizing and Seizing Your Market Space Jan 07, 2020

Show notes

Many ambitious companies learn too late that there's a BIG difference between the size of your total market and the size of your addressable market. But focusing on your addressable market without limiting your growth potential can be tricky, especially if you don't have a clear vision forward and a mastery of the key numbers driving your business.

On today's show, former Samsung NeuroLogica CEO Phil Sullivan discusses a three-step process he used at Samsung that will keep your company's growth and the size of your addressable market in sync.

How to Set Up a Business Operation in the Philippines and Save Up to 70% on Your Talent Investment Dec 17, 2019

Show notes

One of the biggest challenges companies face is how to hire great people at a reasonable price in one of the tightest labor markets on record. There's simply not enough qualified talent to fill everybody's needs, especially if your company is early in its growth journey and trying to catch the giants in your field.

Smart companies are thinking more broadly and more globally about how to solve this pain point. But lingering misconceptions about offshoring can discourage CEOs from investigating what could be a talent gold mine.

On today's episode, Chris Van Vladricken answers all your questions about offshoring including: service options, the hiring process, costs, and how the nuts-and-bolts infrastructure works to keep your local employees and remote workers in sync.

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