Make BIG Happen podcast with Mark Moses

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5 Keys to a Seamless Tech Upgrade with CEO Coach Mike Klaus Jan 12, 2021

Show notes

For every Zoom call or Slack message that quickly becomes part of your daily workflow, there's a CRM system that doesn't quite integrate right, a customer service platform that misfires, or an inventory management system that's too cumbersome. Separating tech that could improve your business from so-called "upgrades" that will only cause more problems is going to be key to completing and refining your digital pivot.

On today's show, Mike Klaus shares a five-step process for defining, planning, executing, and reviewing your tech investments to make sure they're giving your margins, service, and efficiency a BIG boost.

A BIG Investment in Training Helped This Company Double Its Revenue During the Pandemic Dec 29, 2020

Show notes

Guest: Rob Posner, CEO of NewDay USA, a leading mortgage company serving America's veterans, service members, and their families.

Episode in a Tweet: This mortgage company's in-house "university" trains top talent to deliver pandemic-proof customer service.

Quick Background: A generation ago, why were aspiring communication pros desperate to work at CBS? Why was Ogilvy top of the list for young advertisers? Why did IBM and Hewlett-Packard hoard top talent in the tech and sales sectors?

These companies weren't just industry leaders. They were leaders because of their legendary training programs. The best college graduates knew that once they'd "graduated" from those programs, they'd have the skills to excel either in-house or just about anywhere else they wanted to work.

Of course, CEOs who make training central to their culture are the biggest beneficiaries of this kind of investment in talent-building. On today's show, Rob Posner explains how NewDay USA recruits, trains, and develops an exceptional workforce.

Train Your Mind to 'Arrive Ready' for Your Next BIG Challenge Dec 16, 2020

Show notes

Guest: Rekha Skantharaja, the CEO of Tangram Insurance Services and a member of YPO.

Episode in a Tweet: Strong leaders draw on their feelings and experiences to "arrive ready" when faced with adversity.

Quick Background: As the calendar flips over to 2021, COVID-19 vaccines are starting to roll out across the U.S. It's looking more and more likely that life and business might start to feel normal again by the second half of next year.

So ... What's next?

Even if we are able to put the pandemic in the rearview mirror soon, experienced CEOs know that the next major roadblock is just around the corner. Is your business ready to pivot and accelerate through a coming disruption? Is your culture strong enough to absorb a sudden personnel change? Will you be able to lead your company effectively if a personal problem puts new demands on your time and emotional well-being?

On today's show, Rekha Skantharaja describes how she has learned to "arrive ready" for any challenge. She also talks about how being open about her personal challenges has helped her to develop into a more inspiring and relatable leader.

How to Use a Crisis as a Catalyst for Reinvention Nov 17, 2020

Show notes

Guest: Geoff Goldwater, a founding member of Odell Studner, which is a fast-growing risk management and consulting company. Geoff is also an entrepreneur coaching client of CEO Coaching International.

Episode in a Tweet: Will a crisis break your business or open up a new path towards BIG?

Quick Background: The scale of Covid-19's disruption to global life and business is unprecedented. But if you think back ten years, the experts were saying the same thing about the Great Recession. Go back another ten and we were coping with the fallout from 9/11 and the tech bubble bursting. A previous generation of leaders had to struggle through Black Monday, just as their predecessors had to deal with stagflation in the 1970s.

The pandemic environment may well be more daunting than these previous challenges. But good business is good business, no matter what the particulars are. Companies that are still struggling to regain their footing during Covid-19 can adapt strategies that helped CEOs win during previous crises to this difficult moment.

On today's show, Geoff Goldwater shares the three-step process he used to reinvent his company after the Great Recession and lead it back to a fast growth path.

Hired Gun CEOs Can Use This 3-Step Process to Keep Hitting the Founder's Targets Nov 03, 2020

Show notes

Growing your own company is challenging. Growing someone ELSE's company challenges CEOs to apply their skill sets in very different ways. Instead of building your own culture, you're inheriting the founder's. Instead of seeing your own vision of BIG, you have to make sure you and the founder see eye-to-eye. And while, at your own company, you might have struggled to hold yourself accountable, as a hired gun you won't be CEO for very long if you're not meeting the founder's expectations and maintaining a growth trajectory.

On today's show, Jeff Tennyson shares his three-step framework for stepping into a founder CEO's shoes while still making the job your own.

5 Ways to Keep Your High-Touch Business Growing Online and In-Person Oct 20, 2020

Show notes

If you're in IT or supply chain management, you might have made a relatively smooth transition to WFH. High-touch businesses that depend on face-to-face client service and close-knit culture are having a tougher time adjusting to the pandemic environment. Keeping your team and customers safe while also safeguarding what's special about your company should be a priority item on your annual planning agenda.

On today's show, Kevin Hamilton discusses the five key adjustments his high-touch company made to keep its culture and its business thriving.

4 Keys To Maximizing the Value of a Potential Bolt-On Acquisition Oct 06, 2020

Show notes

CEOs who kept their foot on the gas during the pandemic are seeing a lot of distressed but valuable assets in their rear-view mirrors. There are bountiful opportunities to snag top talent that's tired of waiting for their current employers to turn a corner. And companies that haven't regained their footing might make attractive acquisition targets. But buying a company isn't as simple as writing a check. In a business environment that's still very unsettled, you need to make sure an acquisition is going to drive growth that makes investing your time and your resources worthwhile.

On today's show, Luc Stang discusses a four-step process for bolt-on acquisitions that can make BIG happen with minimal risk and cash outlay.

4 Keys to Pivoting Away from Survival Mode and Back to BIG Growth Sep 15, 2020

Show notes

Guest: Ryan Iwamoto, Co-Founder & President of 24 Hour Home Care, which has been on the Inc. 5,000 list of the fastest growing companies for eight consecutive years. Ryan is also an entrepreneur coaching client at CEO Coaching International.

Episode in a Tweet: These four tips will help your business to stop merely surviving and start thriving again.

Quick Background: Andy Grove, the former Chairman and CEO of Intel, famously said, "Bad companies are destroyed by crisis. Good companies survive them. Great companies are improved by them."

Much like the 2008 recession, the pandemic is exposing structural inefficiencies and stagnant thinking that many businesses were blind to while the global economy was charging ahead. Companies that have merely survived Covid-19 so far need to turn a corner, start planning, and get back to growing before "holding steady" turns into flatlining.

Today's guest, Ryan Iwamoto, has successfully navigated both the Great Recession and Covid-19. He co-founded 24 Hour Home Care in 2008--during the heart of the Great Recession--with a $160,000 investment. Thanks to his decisive leadership throughout 2020, the company is on track to do over $115 million in revenue this year, despite operating in an industry that's been hit hard by the pandemic.

The Perfect Way to Onboard a Senior Exec Sep 01, 2020

Show notes

Guest: Jamil Nizam is the CEO of Waldom Electronics and Chris Lauret is the COO. Jamil is also an entrepreneur coaching client at CEO Coaching International.

Episode in a Tweet: A first-class onboarding process will make a BIG first impression on your new team member.

Quick Background: Most companies have it backward. They celebrate when someone leaves the company instead of when they join.

On today's show, Jamil Nizam explains how his first-class onboarding process eased new COO Chris Lauret into his responsibilities while also giving him a new perspective on just what kind of company he was working for. Chris and Jamil also discuss how they coordinate and execute key tasks remotely so that BIG keeps happening, even at a distance.

Paying it Back While Looking Forward Helps A Restaurant Chain Thrive During Covid-19 Aug 18, 2020

Show notes

When he started out in the restaurant business, Chris Gannon's goal was to open one great restaurant at a time. His mix of incredible flavors, first-class hospitality, and high nutritional value was such a success that in only four years Bolay expanded to 15 locations.

And then Covid-19 hit. With indoor dining suddenly off the menu, Chris and his team had to make a major pivot that would allow them to sustain the business through the pandemic while also laying the groundwork for a successful future.

On today's show, Chris Gannon explains how transparent leadership, all-hands-on-deck teamwork, and a commitment to community building have kept Bolay on track to make BIG happen.

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