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    Business

    Leadership Today – Practical Tips For Leaders

    Practical tips for leaders. Hosted by psychologist and founder of Leadership Today – Andrew Beveridge.

    Leadership Today is a weekly leadership podcast for managers, team leaders and executives who want practical, evidence-based leadership advice. Hosted by psychologist Andrew Beveridge, each episode translates the latest leadership and organisational psychology research into simple strategies you can use immediately. Discover practical tips on leadership, management, coaching, emotional intelligence, difficult conversations, delegation, employee motivation, psychological safety, team effectiveness, change leadership and workplace performance.

    Go to www.leadership.today for episodes and more information.

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    Latest Episodes:
    Episode 105 - Strategic Foresight Jan 29, 2021
    Show notes

    SUMMARY

    How do you plan when the future is uncertain? Strategic foresight is a great approach to figuring out how to think about the future.

    TRANSCRIPT

    Hello and welcome to episode 105 of the Leadership Today podcast where each week we bring research to life in your leadership. This week we explore strategic foresight and how to think about the future when things are uncertain.

    It's a classic challenge - how do we lead others through times of uncertainty when we're not clear ourselves? Perhaps our industry is going through significant change. Or perhaps you report into a leadership team that haven't provided a clear strategy and direction. We can't just make things up - that's not fair on our team - so what do we do?

    What we need is strategic foresight, which is outlined in a great Harvard Business Review article with the intriguing title - Learning from the Future.

    The author of the article, J Peter Scoblic, says of strategic foresight that the "aim is not to predict the future but rather to make it possible to imagine multiple futures in creative ways that heighten our ability to sense, shape, and adapt to what happens in the years ahead. Strategic foresight doesn't help us figure out what to think about the future. It helps us figure out how to think about it."

    He outlined the following six stage process for Strategic Foresight - invite, identify, imagine, inhabit, isolate and implement:

    • The first stage is INVITE - we need to invite the right people to participate. Senior leaders don't have exclusive rights to think about the future. Rather than just involving those with the greatest responsibility, it is often better to involve those with the greatest vision. That might include some people closest to your customers, or people who have joined from other industries. We really want to bring together a group of people that are diverse in their thinking and experience, and open to new possibilities.

    • The second stage is IDENTIFY - here we think about assumptions that we might be making as an organisation. We also explore the key drivers for our organisation and any uncertainties in the market.

    • The third stage is called IMAGINE. This involves imagining what Scoblic describes as plausible, but dramatically different, futures. So let's take my business as an example. We're focus on helping people to become even better leaders. I could imagine a few different futures - where leadership development was only face-to-face, only online, some mix of the two, only live, only on-demand. From that diverse range of potential futures, I could then take the three that were most plausible.

    • The fourth stage is to INHABIT each of those futures. Here we want to really experience what each future could be like, and what that might mean for us. You could encourage your team to describe what each future looks like, how people might respond, and what might or might not be possible.

    • The fifth stage is to ISOLATE strategies that will be useful across multiple possible futures. Again, with my business, running through a range of options back at the end 2018 showed me that online delivery and content development was something I should focus on. It was a strategy that would work across a range of likely futures.

    • The final stage is IMPLEMENT. This is where we take those strategies and put them in place.

    Why not undertake a strategic foresight activity with your team. Here are some questions to help:

    • What trends do you see in your market? What are the emerging opportunities and threats?

    • What are some likely futures for your organisation and team? What are the three most likely futures?

    • What does each future look like? What are the implications for you and your team?

    • What might be common in those different futures for you and your team? How might you prepare for each of those futures?

    • Is there one future that you want to actively pursue? Why? What might you do now to prepare for that?

    It is great to be back for 2021 with a brand new episode, and I hope you found it helpful. I must say that 2021 feels a little bit like 2020 part 2, so I do hope you're keeping safe and well.

    I have two exciting new things to tell you about. Our Leading Through Change and Uncertainty online course is now available. If you enjoyed today's episode then you will love this course. It's video based so you can go at your own pace and work through the content in any order. It's all part of Leadership Today On-Demand, so current subscribers will see it there. If you haven't subscribed as yet, why not take our completely free 30 day trial. Just go to Leadership Today and follow the On-Demand link to find out more - or you can follow the link in the show notes. We also offer a 25% discount for groups, so it's a great option for your team and organisation.

    I see Leadership Today On-Demand as just like online fitness training for your leadership. So I'm really excited to let you know about our very first multi-day challenge. It runs from 22nd to 26th of February and the focus is on Reflection. I believe most leaders are suffering from what I call reflection deficit, so this challenge aims to tackle that head on. Each morning starts with a brief video introducing the challenge for that day. These are backed up by a workbook that includes a range of reflection activities. It's just like bootcamp, but with far less active wear. Check out the Radical Reflection Challenge at Leadership Today On-Demand for more details.

    Have a great week, and I look forward to speaking with you again next week.


    Replay - A Leader's Role in Removing Frustrations Jan 22, 2021
    Show notes

    In the last of our replays, we look back to our 15th February 2020 episode titled A Leader's Role in Removing Frustrations.

    We're back next week with a brand new episode. I look forward to speaking with you then.

    ummary

    Aaarrgghhh! This week we look at the leader's role in removing frustrations.

    Transcript

    Hello and welcome to episode 66 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we look at a leader's role in removing frustrations.

    When you think about the role of a leader, it's easy to focus primarily on their ability to manage upside potential. That upside potential might include providing meaning and purpose, clarifying roles and expectations, and providing development opportunities. We tend to first focus on the leader's ability to tap into the motivation of their people. Each of these areas are really important, however an equally important and often overlooked part of leadership is reducing the things that get in the way of performance. That includes removing frustrations and other barriers to success for individuals and teams.

    Let's take IT as an example. As I work with a broad range of organisations it always amazes me the variety of IT setups people end up using ranging from cutting edge through to museum-grade antiques. Even when things look brilliant to me as an outsider, few people rave about their IT systems. However I've heard plenty of complaints about long boot up times, tricky remote login processes, slow response times, clunky data entry, and systems that don't speak to one another. As the technology we use at home continues to leap forward, people have increasingly high expectations of the technology they interact with at work. And if the technology gets in the way of delivering work, it quickly impacts job satisfaction. In fact a study released just this month shows that workplace IT satisfaction accounts for 38 percent of the variance in job satisfaction. If IT is getting in the way for your people, there's a high chance that it's impacting the way they experience their job and the organisation.

    Broader research on frustrations at work beyond just IT demonstrates a clear link to the risk of burnout. This is particularly the case when people see their frustrations impacting clients and customers. Recently I made a simple purchase of one item and watched as a great employee who had been really helpful wrestled with the point of sale system. While they remained professional, the frustration for them was real. What should have taken less than a minute stretched on for several minutes as more customers joined the queue. It's easy to see how working with that system day after day would impact an otherwise motivated and engaged employee, particularly when that person cared about providing a great experience for customers.

    And it's not just about that employee - research also shows a link between frustrations and negative work behaviours such as aggression towards coworkers. What frustrates the individual ripples through the organisation. If people aren't being civil to each other in your organisation, I can almost guarantee there are unresolved frustrations.

    Research suggests there are three conditions that magnify the impact of frustrations:

    1. When they don't feel heard about the frustrations and their impacts
    2. When they don't feel a sense of control over the frustrations
    3. When they feel isolated - like they're the only ones having a problem

    Leaders are the ones best positioned to help with these three conditions.

    Here are a few tips when seeking to reduce and remove frustrations for your people:

    • Accept that frustrations are normal - there's no such thing as a completely frustration-free work environment.
    • Recognise that frustrations can get in the way of both personal and organisational goals - while the frustration may be primarily impacting the person, it's likely to be flowing through to team and organisational performance.
    • All frustrations can be reduced - you may not be able to completely remove a frustration, but there are always creative ways of reducing the impact.
    • Provide an opportunity for people to discuss frustrations and be heard - start with your own people and simply ask them "What frustrations are getting in the way of you doing your job well?"
    • Allow people to connect with others - as you seek to remove frustrations it's helpful to see how others are dealing with and working around the frustrations.
    • Equip people to continuously improve - give people the authority to make changes and improvements that will reduce frustrations for themselves and customers.

    Hopefully you found this episode helpful - if you did, remember to share it with others. I've listed the three references used in the show notes. Remember to head to the Leadership.Today website for other episodes, to connect via our monthly newsletter, and there's even a link to follow me on the social media equivalent of a sensible family car - LinkedIn. Have a great week.

    References

    Lewandowski C. (2003) Organizational Factors Contributing to Worker Frustration: The Precursor to Burnout. 30 J. Soc. & Soc. Welfare 175

    Suzy Fox Paul E. Spector (1999) A model of work frustration–aggression. Journal of Organizational Behaviour Volume 20, Issue 6

    Wei Wang, Yi Wang, Yi Zhang, Jing Ma (2020) Spillover of workplace IT satisfaction onto job satisfaction: The roles of job fit and professional fit. International Journal of Information Management

    Volume 50, February 2020, Pages 341-352 https://www.sciencedirect.com/science/article/pii/S026840121831257X


    Replay - Curiosity: Bad for Cats, Good for Business Jan 15, 2021
    Show notes

    During December and January we are replaying some of our more popular episodes from over the years. This week's replay is from 2nd November 2019 and is titled Curiosity: Bad for Cats, Good for Business.

    Summary

    Curiosity is rarely encouraged at work. In fact, leaders and organisations often actively discourage being inquisitive. This week we explore the benefits of curiosity, and four ways to encourage it in your team.

    Transcript

    Welcome to episode 58 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we're looking at the benefits of curiosity, and how to encourage it in your team.

    The word "curiosity" often conjures up negative connotations. If I asked you to tell me a popular saying about curiosity, it would most likely be "curiosity killed the cat". This fear of being inquisitive translates into our organisations. Surely if people become curious at work they're going to neglect their day jobs and start venturing into distraction. And won't this lead to conflict, reduced productivity and a lack of clarity?

    However, research on curiosity demonstrates that these concerns are unfounded, and that curiosity provides a range of benefits for individuals and organisations.

    Here's just a sample of what the research tells us about the benefits of curiosity:

    • Curiosity helps us to become more accurate in our decision making. When we are curious, we seek out more alternatives. This helps us to avoid stereotyping people and selectively choosing information that supports our viewpoint.
    • When people are encouraged to be curious, they share information with others more readily and listen more attentively to their perspectives. This helps us to build empathy and insight.
    • Curiosity actually reduces conflict. It encourages people to consider alternative perspectives and what it would be like to be in the other person's shoes.

    For a great summary of the research, check out the Why Curiosity Matters spotlight series in Harvard Business Review. I've provided a link in the show notes - https://hbr.org/2018/09/curiosity

    It appears we're hardwired as humans to be curious, but our education systems and organisations often don't reward this natural and helpful drive to explore and discover. However, as leaders, there are simple steps we can take to encourage curiosity amongst our people. Here are four ideas to start with:

    1. Encourage questions. I've worked with organisations where asking a question is equated with being negative and stepping beyond your role. It was debilitating for the organisation and for the people, taking away initiative and discretionary effort. Make it safe to ask questions. Role model the inquisitive use of questions with your team.
    2. Build alternatives. Always go beyond the first and most obvious option to explore other alternatives. So often we stop at option one, when the best idea might be a combination of option two and option three.
    3. Provide time for exploration. Curiosity takes time, and that time needs to be pressure-free and self-directed. This podcast is driven by the questions I ask myself, combined with the time to explore the answers. When I was working in management consulting there was very little time to be curious which, ironically, was often what clients valued the most.
    4. Pursue learning. Ongoing learning builds the capability of the individual and the capacity of the organisation. Encourage and fund your people to undertake additional learning they're interested in, even if it isn't obviously linked to the work. Sometimes the connections people can draw between what they've learned and the organisation's needs will surprise you.

    So this week I encourage you to invest time in being curious, and allow the same for your people as well. You might be surprised at the benefits that result.


    Replay - Approach or Avoidance - It Comes Down to Your Personality Jan 08, 2021
    Show notes

    During December and January we are replaying some of our most popular episodes from previous years. This week's replay is from 9th November 2019 and is titled Approach or Avoidance - It Comes Down to Your Personality.

    Summary

    A big part of our role as leaders is setting the emotional tone and culture for our teams. Whether consciously or not, we communicate our own bias towards the upside potential and action, or the bias towards risk and fear. This week we're looking at approach and avoidance motivation, and what we can do to foster a more positive mindset for ourselves and others.

    Transcript

    Hey there. Welcome to episode 59 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we're looking at approach and avoidance motivation, and what we can do to foster a more positive mindset for ourselves and others.

    Motivation can be divided into two main categories - avoidance and approach. This isn't a new idea. In fact, Greek philosophers spoke about these two forms of motivation as far back as 400 BC. But research has demonstrated that our preference for one type of motivation over another may come down to our personality.

    Avoidance motivation, as the name suggests, is about trying to avoid a negative outcome. Avoidance goals relating to health might include not eating unhealthy food or giving up smoking. These avoidance actions may indeed make me less unhealthy, but they probably won't make me healthy. As numerous people have expressed it, the absence of disease is not health.

    In contrast, approach motivation is about pursuing something positive - working towards a positive outcome or possibility. Approach goals relating to health could include adding healthy foods to our diet or undertaking regular exercise. These goals don't just move us away from being unhealthy, but actively increase our health.

    The primary function of our brain is to keep us alive - to survive. That makes avoidance motivation pretty attractive as a default position for most people. It aligns with the base level need to avoid things that have potentially negative consequences for our survival. But our brains are also about reward. We seek out opportunities to experience pleasure and positive outcomes.

    Researchers have found that the balance between avoidance and approach motivation can be linked to our personality - that some people have an approach temperament while others have an avoidance temperament - that we either lean towards self-protection or towards self-enhancement. Those with an approach temperament tend to be more extraverted, have positive emotionality, and a bias towards action. In contrast, those with an avoidance temperament tend to be less emotionally stable, experience negative emotionality, and have a bias towards restraint (or not acting).

    This bias flows through to the types of goals we set. Those with an approach temperament tend to set mastery goals. For example, "I want to master the material in this class". A mastery goal is about me - I'm the benchmark of success and progress. In contrast, those with an avoidance temperament tend to set goals related to others. For example, "I just want to avoid doing badly in this class" or "I just want to do as well as most people".

    A big part of our role as leaders is setting the emotional tone and culture for our teams. Whether consciously or not, we communicate our own bias towards the upside potential and action, or the bias towards risk and fear. Like almost every aspect of leadership, it starts with the way we think, feel and act. And we can always change the way we think, feel and act, even if it takes some effort.

    Here are four ideas to move you towards an approach temperament:

    1. Connect with people. Meeting our basic human need for connection to others helps to build a more positive mindset.
    2. Note down experiences that provide you with positive emotions and build these experiences into your routine. Going for a run each morning makes me feel positive, so I've built that into my daily routine.
    3. Anthropomorphise negative emotions. What the heck is this one about. You might be familiar with the Disney Pixar movie Inside Out. In the movie the various emotions the young girl experienced were represented by characters inside her head. Researchers have found there may be some benefits to thinking about negative emotions in this way. For example, they found conceptualising sadness as a person, for example as a girl walking slowly with her head down, helped people to feel more detached from their sadness and actually made them feel less sad. It sounds bizarre, but give it a go. I now have Barry, who is my go to character when I'm feeling discouraged. Importantly, you want to only use this approach with negative emotions. The researchers found that thinking of happiness as a person also made people feel less happy.
    4. Run your own race and stop comparing. Aim to become better at things that matter to you and track your progress against yourself, instead of comparing your capability to others.

    This week I encourage you to focus on approach goals and building a positive bias for action in your team. As always, if you're interested in the research check out the show notes at the leadership.today website. I look forward to speaking with you again next week.

    References

    Andrew J. Elliot and Todd M. Thrash. Approach–Avoidance Motivation in Personality: Approach and Avoidance Temperaments and Goals. Journal of Personality and Social Psychology, Vol. 82, No. 5, 804–818

    http://qglw.personality-project.org/revelle/syllabi/classreadings/psp825804.pdf

    Fangyuan Chen, Rocky Peng Chen, Li Yang. When Sadness Comes Alive, Will It Be Less Painful? The Effects of Anthropomorphic Thinking on Sadness Regulation and Consumption. Journal of Consumer Psychology, 2019;

    https://www.sciencedaily.com/releases/2019/10/191003103515.htm


    Replay - Can't We All Just Get Along? Jan 01, 2021
    Show notes

    During December and January we are replaying some of our most popular episodes from previous years. This episode is from 30th November 2019 and is titled Can't We All Just Get Along?

    Summary

    Our workplaces can easily move towards what researchers call incivility. So what are the benefits of being nice to one another, and what can we do as leaders to get there?

    Transcript

    Hello and welcome to episode 62 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we explore why being nice to one another is so important for business performance.

    I was working with a client recently and discussing their culture. He said "as a psychologist you have the opportunity to work with lots of different organisations - I bet you walk in and get a pretty quick sense of the mood and culture". It's true - I find it easy to gain a quick read on the mood and culture of an organisation. Compare these two workplaces I recently visited. In one organisation I noticed people frowning, staring at screens, no conversation or laughter, and lots of sighs. In another the atmosphere was bordering on joyful - people warmly greeting one other, big smiles, people saying "hello" to me as I walked past even though they had no idea who I was. It was hard in the first organisation not to be dragged down, and it was equally hard in the second organisation not to be lifted up.

    But it's not like being able to read the mood and culture of a workplace is some special power granted only to psychologists and consultants. It's a special power we all have that comes with being human. We all read a room quickly at a subconscious level. However we become familiar and used to the rooms where we spend the most time. The cultural quirks that hit us on day one at a new organisation fade by month three. We rapidly soak up the standards we see around us. We quickly understand what's tolerated and what isn't. If the culture is great, then that's fantastic - we absorb it and maybe even become a better person. But if the culture is toxic, even the best of us will either lower our standards to fit in, or exit stage right to another organisation.

    In some workplaces people aren't very nice to each other. It might be that most people are 5 to 10 minutes late to meetings, setup their laptops and just continue their work. They interrupt others, they talk to the person next to them while someone else is presenting. They make demands of their colleagues in other departments. They gossip and spread rumours. Before you know it, the place quickly becomes toxic. This is so common that some researchers specialise in looking at what they call incivility. Perhaps the best known researcher in the field is Christine Porath. Her TED talk "Why being respectful to your coworkers is good for business" has racked up over 2.5 million views. As people rightly note in the comments below her video, do we really need a TED talk to convince people to be nice to each other? Apparently we do.

    Her research demonstrates that incivility lead to 66% of people cutting back their efforts, 80% of people being distracted from their work, and 12% of people leaving their job. In a laboratory study where people witnessed a fellow participant, who was actually setup, being berated for being late, there was a 25% reduction in performance, and 45% fewer ideas generated by the group. Christine argues that incivility is like a virus that we can catch and transmit. As a result people operate out of fear and try to remain invisible. Innovation plummets - after all, why would you risk sharing a new idea when people aren't being nice to each other?

    So why do people end up being mean, unthoughtful, rude, aggressive or passive aggressive towards each other? Here are some reasons that I've observed:

    1. It works - taking on an aggressive, belittling style may, in the short term, help people to get things done, particularly where there is a lack of clarity and standards.
    2. Feedback free environment - people may not actually recognise what they're doing, or at least the impact that it is having on others.
    3. Excessive stress - people are unlikely to be on their best behaviour where they are experiencing high levels of stress.
    4. Role models - in some organisations, taking on an aggressive style is modelled and rewarded by more senior leaders.

    We can change this. An example Christine shares is a health organisation where they introduced what they called the 10-5 way. The guidance they gave to staff was to make eye contact and smile when they were within 10 feet of another person, and to say 'hello' when they were within 5 feet of another person. That sounds incredibly prescriptive and it's hard to believe it worked, but they saw both patient satisfaction and referrals increase. As we raise our kindness towards others, we're more likely to be seen as leaders, and we're more likely to produce better results. This aligns with a wealth of research that shows people are much more effective when they're in a positive mood, versus being neutral or negative in their mood.

    As a leader I suggest the following:

    1. Role model being nice towards others. Civility is contagious. You see it when a positive team member enters the room - they lift the mood, people start smiling and laughing, there's a sense of energy. It really doesn't take many people to change the culture, and leaders are the ones people look towards to set the emotional tone.
    2. Connect with others. Take the time to understand the day to day work and experiences of those within your organisation. You might be surprised at some of the frustrations and obstacles they face, and how easy it may be for you in a position of leadership to remove these.
    3. Help others to connect. It's really difficult to bully people that you know, like and respect. It's also really hard to bully someone that has strong connections with their colleagues - the weight of numbers makes the bully the odd one out.
    4. Look after yourself, and help others to do the same. Think about activities you can encourage that focus on the classic wellbeing areas of exercise, diet and sleep.

    So let's think this week about ways we can encourage others and lift them up. The relatively small acts that we take as leaders on a daily basis can have a huge impact on those we lead and the cultures we create.

    I have included links to Christine Porath's TED talk and book in the show notes - make sure you check them out. And for those listening in the United States, a big Thanksgiving holiday greeting for the week that has just passed. I trust it has been a great time to connect with family and friends to reflect on all the great things we have in our lives that we so easily take for granted. Have a great week.

    References

    Christine Porath's TED Talk - Why being respectful to your coworkers is good for business.

    https://www.youtube.com/watch?v=YY1ERM-NIBY

    Christine Porath (2016) Mastering Civility: A Manifesto for the Workplace

    https://www.amazon.com/Mastering-Civility-Manifesto-Christine-Porath/dp/1455568988/


    Replay - Great Teams Manage Task, Process and Relationships Dec 25, 2020
    Show notes

    During December and January we are replaying some of our most popular episodes from previous years.

    This week's episode is from 16th November 2019 on how Great Teams Manage Task, Process and Relationships.

    Summary

    Great teams manage task, process and relationships. They ask key questions to ensure clarity is build and conflict is addressed in all three areas. This week we look at some key questions you can use to audit your teams and build their effectiveness.

    Transcript

    Hello and welcome to episode 60 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. Episode 60 is quite the milestone, so a big thanks to everyone who has shared the podcast with others. I love reading your reviews and hearing stories about how the content has been helpful. This week we're exploring how great teams manage task, process and relationships.

    Research demonstrates that there are three main things teams need to manage - the task (what outcome needs to be achieved), the process (how we're going to achieve the outcome), and the people (how we're going to work together as human beings). Failing to manage each of these three elements almost inevitably leads to conflict and reduced performance.

    There are three common traps that teams fall into:

    1. The most common trap is a tendency to focus immediately on the task, neglecting the process and relationships. This results in a flurry of activity but it may well be the wrong activity. We fail to think about the relationships between the people in the room which can result in interpersonal issues and complaints. I often see this trap during leadership programs. You can teach all the theory and techniques in the world, but it all goes out the window once there's a time sensitive task to complete. People move straight to the task and ignore process and relationships.
    2. The second most common trap is to become caught up with interpersonal issues, and lose sight of the task and process. People end up avoiding the team, progress stalls, and the team often falls apart as people question what the purpose is of meeting in the first place.
    3. The third common trap is to focus so much on the process that we neglect the task and relationships. I see this regularly in projects where there's a huge amount of up front consultation with little consideration of how to make decisions or deal with differing perspectives. We gather lots of data but don't know what to do with it.

    The impact of conflict in task, process and relationships in teams has varied between different theories, with some frameworks encouraging conflict in these areas. However research into over 6000 teams suggests that task conflict, process conflict and relationship conflict all negatively impact on team performance. The only exception is for decision-making teams, where task conflict can sometimes have a small positive impact. Contrary to earlier theories, none of the three types of conflict reliably lead to innovation.

    I've previously shared research about the team stages model by Tuckman. In the model he outlined teams get together and are polite during the Forming stage. We descend into disagreements and conflict during the Storming stage as people seek clarity that isn't there yet. By agreeing standards and ways of working we reach Norming. And that as we combine the strengths of individuals with the strengths of process and relationships we reach Performing. Teams do indeed seem to follow these stages of development, except that storming can occur more frequently and at any point as the team is impacted by outside forces. Conflict about task, process and relationships doesn't get solved in one neat stage, but rather needs to be continuously monitored and managed.

    So the research suggests we need to actively recognise, manage and reduce task, process and relationship conflict. We can't afford to ignore it or to leave it unmanaged. Conflict is effectively a symptom that somethings needs to be addressed in one of these three.

    Here are some questions that might help for both new and established teams:

    • Task - What is our purpose as a team? What is the task we've been asked to achieve? What's the problem we're needing to solve? What can we uniquely contribute to the organisation?
    • Process - How are we going to get there? What's the plan and order of activity? What's the division of workload and responsibilities? How are we going to make decisions? How are we going to measure our performance? How will we hold each other accountable? How are we going to monitor and respond to changing needs and circumstances?
    • Relationships - What does each person bring to the team? What are the individual strengths and weaknesses? What experiences have we had that might be helpful? What commitments are we making to each other? How will we provide feedback to each other? How will we manage disagreements?

    Actively managing task, process and relationships is a key part of any team's success. Why not undertake a quick audit of all three with the teams you lead?

    Reference

    Thomas A. O'Neill , Natalie J. Allen & Stephanie E. Hastings (2013) Examining the "Pros" and "Cons" of Team Conflict: A Team-Level Meta-Analysis of Task, Relationship, and Process Conflict, Human Performance, 26:3, 236-260, DOI: 10.1080/08959285.2013.795573


    Replay - Entrance Interviews Beat Exit Interviews Dec 18, 2020
    Show notes

    During December and January we are replaying some of our most popular episodes from previous years. This is from 5th October 2019 - Entrance Interviews Beat Exit Interviews

    Summary

    Entrance interviews beat exit interviews any day of the week. In this Leadership Today podcast cover some questions to draw on the experiences and observations of new starters to improve our organisations.

    Transcript

    Welcome to episode 56 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we're looking at the power of entrance interviews - drawing on the experiences and observations of new starters to improve our organisations.

    Last week we explored ways to improve exit interviews. However, it's important not just to focus on those leaving our organisation - after all, they've already decided to move on. We need to also capitalise on those who are newer to our organisation and the fresh perspectives they bring.

    Think back to the last time you joined a new organisation. In those first few weeks you were hyper aware of what was different or unusual about the organisation - the positives, the negatives, and the just plain weird. The security access seems really tight, but people hold the door open for others all the time. People make an effort to introduce themselves and make others feel welcome. Meetings always start 10 minutes late. Most people setup their laptop and work on emails during meetings. There's a buzz of excitement around the office. Or, it's like a dentist waiting room in here - all I can hear is typing.

    Wouldn't it be great to capitalise on these unique perspectives as people join your organisation? Like exit interviews, entrance interviews are a great opportunity to learn. But they're even better than exit interviews because you can still course correct. You might even pick up some frustrations and reduce unwanted staff turnover along the way.

    I suggest undertaking entrance interviews at two points in time - 30 days and 90 days after joining. 30 days gives enough time to process what's unique about the organisation before becoming fully entrenched. And 90 days provides additional time to experience some things for the first time.

    I think the two-up manager, the leader two levels above the person, is in a great position to undertake these interviews. It helps that leader to remain close to the experience of new people, while also building relationships and connections. They're also a step further away from the day-to-day which may bring a different perspective to the discussion. The person's direct manager could also be well suited to undertake the entrance interview.

    It's important to frame the entrance interview as not being a test. You're not putting the individual on trial here, and there aren't right or wrong answers. This is genuinely an exercise to learn from their experiences and fresh perspective, and to make the organisation an even better place to work.

    Here are some questions I suggest for the entrance interview:

    • What is unusual about this organisation? Here we're trying to get at the unique attributes, both positive and negative.
    • What's exciting about working here? These are the aspects that could motivate and engage our people.
    • What's frustrating about working here? This allows us to identify potential impediments to performance.
    • What surprised you about the role? Surprises aren't always bad, so we want to draw out both the positive and the negative.
    • How would you describe the culture? What does it feel like to work here? Listen carefully to the words used and the extent to which they align with your desired culture.
    • What does it take to succeed here? What is rewarded? You might be surprised at what people see. You might think hard work is rewarded, but the new person sees friendships and connections as the way to get ahead.

    I think entrance interviews are a fantastic learning opportunity for leaders and organisations. They signal your interest in listening and improvement. Why not trial an entrance interview this week and let me know how you go.


    Replay - Why Exit Interviews Stink And Seven Things To Do About It Dec 11, 2020
    Show notes

    During December and January we are replaying some of our most popular episodes from previous years. This is from 28th September 2019 - Why Exit Interview Stink And Seven Things To Do About It.

    Summary

    Exit interviews often stink. They end up being overly positive or overly negative. This week we explore seven ways to radically improve your exit interviews.

    Transcript

    Welcome to episode 55 of the Leadership Today podcast where each week we tackle one of today's biggest leadership challenges. This week we're looking at seven ways to radically improve exit interviews.

    Exit interviews are one of those things that vary in popularity and application. Some organisations use them every time someone leaves. Other organisations may have been burned in the past or not seen the value. The idea is great - let's find out from people who are leaving the organisation why they're leaving and what we can do to make the place better for the people who still work here. We can do that using a structured interview just before they depart to whatever exciting opportunity comes next in their career.

    In application though, the interviews tend to either be really positive or really negative. As a colleague of mine once wisely noted, you're never more popular or better at your job than on your last day. We tend, rightly, to celebrate those who have contributed to our organisations on the day they are finishing up. We bring together a summary of their achievements, list all the great things we love about them, and talk about how much they will be missed. Friends come to the person and question how the place will ever be the same without them. All of that primes the person to say positive things in their exit interview. It turns into a "it's not you, it's me" conversation. The exit interview may well highlight lots of positives about the organisation, but probably understates the challenges and areas for improvement.

    On the other hand you have people leaving the organisation where something has gone wrong. They may be angry or frustrated. The exit interview for them is a way to be heard. In those exit interviews the tone is more "it's not me, it's you - and, by the way, I've set the stationery room alight". Those exit interviews end up highlighting a shopping list of problems and complaints, often more about that person than the organisation.

    Whichever way the exit interview goes, there's a risk that what we are hearing is not accurate. It seems like a missed opportunity to improve. If only we could source more honest feedback.

    Well, help has arrived. Here are seven tips for dramatically improving your exit interviews.

    1. Never on the last day. It's best to conduct your exit interview as close to the time when the person tells you that they are leaving. At that point their thinking is usually clear. They will be ready to provide honest answers about why they've chosen to move on.
    2. Split the conversation into two. During the first discussion you can focus on the reasons for leaving. It's helpful to schedule a second conversation that's focused on improvements. That provides the person with more time to think about suggestions for improvement rather than putting them on the spot.
      • What aspects of the role have you enjoyed the most?
      • What aspects of the role have you enjoyed the least?
    3. Balance the discussion. We can tend to dive into the negatives or try to pull out too many positives. Balance the conversations with questions such as:
      • What could be improved about the role for the next person to fill the position?
    4. Focus improvements on the role. This focus on the role helps people to be more open about improvements without feeling like they're being overly critical about their experiences. You could ask:
      • Are there particular skills or abilities you have that could have been used more effectively?
      • How long did you intend to stay versus what you actually stayed for?
      • What will be different in the next role that your present position hasn't been able to provide?
    5. Explore missed opportunities. Discuss the areas where the organisation failed to draw the best out of the person:
      • What was your experience of the role and its responsibilities? Was it what you expected?
      • How clear were the goals and accountabilities associated with your role?
      • Was the induction and training provided sufficient for you to perform the role? How could it be improved?
    6. Perform a clarity check. Clarity of purpose and role is critical to success, and the following questions can help with that:
      • Would you work for us again in the future? Why or why not?
    7. Keep the door open. If the person's departure is genuinely a loss to the organisation, why not leave open the opportunity of them returning one day. You might ask:

    Applying these tips will help you to get the best out your exit interviews, while also making the process more positive for you and the person leaving.

    Keeping all of that in mind, wouldn't it be great if we could gain some of the benefits of an exit interview earlier in the process? Next week we're exploring entrance interviews - drawing on the experiences and observations of those who are newer to our organisations.

    As you might know I've recently launched my three week Boost Your Assertiveness course. I'm offering the course to podcast listeners for 30% off, taking the course cost down from $149 US to the weirdly precise $104.30 . Check the show notes for the link - NOTE - THIS COURSE IS NOW AVAILABLE VIA LEADERSHIP TODAY ON-DEMAND WITH A FREE 30 DAY TRIAL.

    Have a great week.


    Episode 104 - The Five Most Popular Episodes of 2020 Dec 04, 2020
    Show notes

    Summary

    As we draw the year to a close for the Leadership Today podcast, we pause and take a look back over the five most popular episodes based on downloads.

    Transcript

    Hello and welcome to episode 104 of the Leadership Today podcast where each week we bring research to life in your leadership. What a year, hey? A one-in-a-hundred year pandemic sent us all scrambling to figure out how to lead effectively through a truly global crisis. Nearly every organisation around the world ended up with the majority of their people working from home. We grappled with Zoom meetings, lockdowns, uncertainty and confusion. And as we draw the 2020 to a close for the Leadership Today podcast, we pause and take a look back over the five most popular episodes based on downloads. I think they provide an insight into what leaders have been focusing on, and what has been the most helpful.

    Number 5. Way back in mid-February in episode 66, we explored A Leader's Role in Removing Frustrations. We learnt that frustrations aren't just bad for the individual, but can increase negative workplace behaviours. A key role for leaders is to help people to remove frustrations. We do that by accepting frustrations are normal, and recognising that they can always be reduced either at the cause or point of impact. While our impulse might be to avoid talking about frustrations, we are far better off encouraging people to raise them, provided we take a continuous improvement focus.

    Number 4. At the start of March we discussed Five Key Leadership Challenges for 2020 and Beyond. I highlighted a reflection deficit, flatlining trust, internal competition, reluctant leaders and transactional engagement as emerging issues. It is also when I introduced the six daily practices leaders can undertake to engage and get the best out of their people. That turned into our most popular online workshop for the year - The Six Daily Practices of Remote Leadership. Check out episode 69 for more details, or you can even complete our Six Daily Practices of Remote Leadership course as part of a free 30-day trial for Leadership Today On-Demand. Links are in the show notes.

    Number 3. While I may not have seen the pandemic coming in early 2020, I did have a great episode back at the start of February on The Four Core Skills for Leading in a Crisis. Episode 65 drew on research around crisis management to show the importance of identifying, acting, communicating and reviewing when it comes to a crisis. The research reminded me of the importance of identifying what we have learned once the crisis subsides. Perhaps that's a good thing to keep in mind as we progress into 2021.

    Number 2. In July we explored Ten Great Questions Leaders Ask. Being a great leader isn't about having all the answers - it's often about asking the right questions. And research shows that asking questions helps build both liking and learning through connections and trust. Take a look at episode 84 for a list of questions you will find helpful in your leadership.

    And at Number 1 it's probably not a surprise that our most popular episode was Ten Tips for Leading Others through the Coronavirus Pandemic. Episode 70 came on on 14th March, just as the virus was really taking hold globally. My tips were to keep informed and prepared, turn up each day, provide as much clarity as you can, remain calm, demonstrate genuine interest in others, provide meaningful work, check in regularly via video, invite others to connect, don't miss the opportunities and don't do it alone. It was pretty good advice, and worth reviewing. The only other thing I would add with the benefit of hindsight is to remember to check that you're not on mute.

    So that was our five most popular episodes of 2020. I will be hosting some episode replays through the remainder for December and into January 2021. It has been a privilege to share over 40 new episodes with you this year. When I started this podcast back in July 2018 I had no idea just how helpful it would be in formulating my thinking around leadership by incorporating the latest research. A big thanks to our researcher Lauren Staveley who has really helped lift the level of the podcast and the rest of the work that we do here at Leadership Today. We now have a truly global audience with just 31% of you being from my home country of Australia, and it's a delight to see which random country the podcast might be charting in each week.

    If you have found the podcast helpful this year, you know what to do - leave a rating or review and tell a friend. I look forward to sharing brand new episodes with you in February 2021 - who knows what the world will look like then! Until then, keep working on your leadership through Leadership Today On-Demand. Just go to the Leadership.Today website and follow the On-Demand link. There is hours of video-based content. If you like the podcast, you're going to love it. I will be back to host a replay next week.


    Episode 103 - Empathy in Leadership - Underrated? Overrated? Nov 27, 2020
    Show notes

    Summary

    Empathy seems to be essential for effective leadership, but can it be overdone? This week we explore empathy in leadership, and whether it's underrated or overrated.

    Transcript

    Hello and welcome to episode 103 of the Leadership Today podcast where each week we bring research to life in your leadership. This week we explore empathy in leadership, and whether it's underrated or overrated.

    The topic of empathy in leadership can lead to some really interesting conversations. Many leaders will talk about empathy being absolutely essential to leading others effectively - and they're right. Others will talk about the risk of empathy leading to burnout as we take on the concerns of others - and they're right too. So is it just a trade off? Is being empathetic to others and the impact on my own well-being just something I need to accept? Or might there be a different way of thinking about empathy altogether.

    Dr Paul Ekman was the co-discoverer of micro-expressions and inspiration for the TV series Lie to Me. He describes three types of empathy - cognitive empathy, emotional empathy and compassionate empathy.

    Cognitive empathy is being able to see someone else's perspective and understand what they might be thinking. So when a new person starts with your organisation, cognitive empathy might help you appreciate that they're unlikely to know their way around the office. You might offer to show them around or leave them hanging. Cognitive empathy is just about perspective taking - putting yourself in their shoes to see the situation from their perspective.

    Emotional empathy involves feeling what someone else is feeling. For example, if a colleague's computer crashes and they lose a document they have been working on for an hour, emotional empathy allows me to understand that they might be frustrated and upset. After all, if I was in the same situation, that is what I would be feeling. Again, I might offer to help or try to console them, or I might just leave them to have their moment.

    Compassionate empathy involves having a genuine concern for the other individual. If I'm demonstrating compassionate empathy, I don't just understand how the other person is thinking and feeling, but I also want to help.

    It's more than likely you've heard someone describe the neurological basis for empathy - that we have mirror neurons that fire up when we see another person experiencing an event, and they're the same neurons as the other person. There's pretty good evidence for mirror neurons amongst primates. If I pick up a piece of fruit, a nearby primate might have neurons in regions associated with that movement also activate. However, the jury is still out on whether this extends to humans at an emotional level. That could well be the case but, beyond the initial excitement in the press, the jury is still out.

    What is more certain is our brain's ability to empathise with someone else's emotions being separate from our ability to see a situation from another person's perspective. It appears that cognitive empathy and emotional empathy have differing underlying neurological bases. Cognitive empathy appears to involve areas of the brain associated with remembering the past or fantasising about the future. Emotional empathy involves processing of things like facial expressions and speech patterns. As a result, it is entirely possible for me to demonstrate one kind of empathy without the other. For example, I could see you trying to restore that lost document and intellectually get what you are doing, but not be able to appreciate just how much that frustration is impacting your emotional state.

    A great leader is able to appreciate both thoughts and feelings - to use both cognitive empathy and emotional empathy. To sustain that, the leader needs to be selective in compassionate empathy. There are times where it makes sense to get in and help - where you can see a team member is upset and needs comforting and assistance. However, in my experience, the leaders that struggle with the burden of being too empathetic over apply compassionate empathy. They're too quick to try to solve others' problems. They take on the fear, anxiety or sadness of others as their own. That can become crippling. It can get in the way of us making good decisions. It may even make things worse for the person we're trying to help. As leaders, I believe we need to primarily focus on cognitive empathy and emotional empathy - to figure out how the person is thinking and feeling. Then we can determine what, if any, help we want to provide - we can choose to use compassionate empathy.

    So, empathy - it's difficult to overrate its importance to our leadership. But I think compassionate empathy can become overrated for some leaders, particularly if it means they can't continue to be there for their people.

    As always, there are links to the references that Ive used in the podcast in the show notes. A big thanks to both the British Psychological Society for their excellent research digest, and also to the team at Science Daily. I use both of those to keep across the latest research. Have a great week and I look forward to speaking with you next week.

    References

    https://digest.bps.org.uk/2019/03/25/there-is-only-weak-evidence-that-mirror-neurons-underlie-human-empathy-new-review-and-meta-analysis/

    https://www.sciencedaily.com/releases/2020/11/201110090427.htm


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