Leaders in Lending

Latest Episodes:

Supporting Small Businesses as a CDFI and MDI Jan 25, 2023

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The banking industry is increasingly leveraging innovations in alternative data to underwrite loans for both consumers and small businesses. This can make a huge impact in communities that Minority Depository Institutions and Community Development Financial Institutions serve.In this episode, Michael Pugh, CEO of Carver Federal Savings Bank, discusses how to support small businesses better and serve communities by developing programs based on improved data analysis.Join us as Jeff and Michael discuss:

Roles of MDIs and CDFIs in helping communities grow businesses
The importance of capital access for underserved business owners
Understanding the voice and perspective of members who have difficulty accessing capital

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Credit Unions Driving Racial Equity Jan 18, 2023

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Credit Unions, at their core, have a strong commitment to service. But how do you scale the concept of serving your members to the broader community — even to the wider world of financial services? Our guest today believes that if you serve people passionately, you will ultimately move the entire industry forward toward more inclusivity and equity. In this episode, Renée Sattiewhite, President & CEO of the African American Credit Union Coalition, highlights her strategies for driving equity and bridging the racial wealth gap, addressing the housing and credit disparities, and ensuring access and fairness. Join us as Jeff and Renée discuss:

Background of the African American Credit Union Coalition and its goals
The scalability of service to your staff and members
How to address equity gaps in the traditional banking system
Overcoming bias through community representation

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Rethinking Marketing & Incentives for Engagement Jan 11, 2023

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Credit unions promise their members more than a traditional bank, but communicating and marketing your expertise is not always easy in a crowded market. In this episode, Karrie Drobnick, Chief Operati ng Officer at Verve, talks about growing and rebranding their credit union to spur robust growth. She also talks about creating a new personality of the company and then translating that into a better experience for members. Join us as Jeff and Karrie discuss:

Their use of a recognizable and relatable spokesperson
How incentives can drive both good and bad behavior for sales teams
Where the opportunities in blockchain are for lending and financial services

Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

A Fireside Chat with Upstart’s CEO, Dave Girouard Jan 04, 2023

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Dave Girouard, Co-Founder & CEO at Upstart , believed that young people were "potential rich yet cash poor"—and that dynamic caused them to make poor financial decisions for themselves and the economy as a whole. There had to be a better way to provide people with affordable access to credit, on reasonable terms, when they needed it. Using AI and machine learning provided that new way forward. In this episode, Dave shares how the company came to be and how Upstart provides transformative access to credit for all. We discuss:

The problem statement for Upstart and the choice to venture into unsecured consumer loans
The application of AI in the credit process
The choice to partner with financial institutions
Adding value in auto, small business, and mortgage loan spaces

Safe Is Risky: How Banks Can Stay Innovative> Dec 29, 2022

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Banks can no longer afford to play it safe when it comes to their digital capabilities. “Safe” is now risky. That’s why, in this episode, Tony Hejna, EVP, Con sumer Bank Chief Credit Officer at KeyBank, joins the show to share the secrets behind moving fast (without breaking things) and maintaining an edge in a highly regulated and increasingly competitive landscape. Join us as we discuss: - The 3 rules of job satisfaction - Why staying safe is risky - "The importance of a robust technology infrastructure" - The threat and opportunity with open banking

Lending Leaders: 2022 Trends and 2023 Predictions Dec 21, 2022

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We’ve covered a wide range of topics that are propelling change in the lending space this year- from use of technology to policy recommendations to unexpected changes, our guests didn’t disappoint in the insights and predictions they shared. Despite a difficult macro environment, and among increasingly high interest rates, credit unions grew their memberships proving that lending responsibly and investing in communities drives demand. While collectively financial institutions made tremendous strides in expanding customer experience and leveraging technology, In our final episode of the year, our host, Jeff Keltner, will take a look back at our series highlights from 2022, and what some key takeaways mean for 2023. Join us as Jeff discuss:

The importance of leading with lending in difficult economic times
The potential of blockchain to improve product experiences despite the collapse of FTX
Recent AI-powered technologies
Inclusivity and access in AI

Strategic Community Investments By Credit Unions Dec 14, 2022

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Many credit unions offer traditionally underserved members an advantage in not just banking, but financial planning. One crucial asset they can offer is financial education, providing not only a way to manage their money but also a way to achieve their financial goals.
In this episode, Charlotte Nemec, President and CEO of Canopy Credit Union, talks about what community means to a credit union, and how an investment in members helped to grow their lending portfolio.
Join us as Jeff and Charlotte discuss:
Technology fixes and staffing changes that can help expedite limited time marketing campaigns to bring more lenders in
The structure of a CUSO and what it meant to have 4 credit unions come together in one community
Leading a credit union with a ‘people first’ mindset
Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Seismic Shifts in the Indirect Lending Landscape Dec 07, 2022

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The car industry has been hit by multiple disruptions in recent years due to the supply chain and the lack of inventory. But people still are buying cars, and they are certainly still applying for auto loans.
Adam Brice, SVP of Lending at EFCU Financial, shares his experience in the auto lending space- what the future may look like in auto lending, and also how AI plays into the future of common sense lending.
Join us as Jeff and Adam discuss:
The state of indirect financing in auto lending in the current auto sales and supply market
The use of Credit Union Service Organizations (CUSOs) to band together and compete against larger financial institutions
How AI lending fits in with a common sense approach
Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Expanding Digital Service to Members Nov 30, 2022

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Delivering the best member service at credit unions was once totally dependent on face-to-face relationships, and while that is still important today, the digital transformation has upended what constitutes personalized service. The balance between a human high-touch level of service and digital ease is now table stakes in lending.
Cherly Purrington, Chief Lending Officer at ACFCU, shares her experience in building new digital systems that bring both high touch, security and ease of use to members.
Join us as Jeff and Cheryl discuss:
The model of ITMs (Interactive Teller Machines) in bringing high touch service to members, but also being digitally accessible from multiple locations
The elements that go into driving your institution through a digital transformation
How you find the right leadership staff to motivate and manage teams to deliver high quality of service in the digital space
Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Driving Loan Growth Digitally In Uncertain Times Nov 23, 2022

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The lending environment in 2022 is vastly different than it was in 2019 – rising rates and inflation have made lending more expensive for consumers. However, leveraging AI and machine learning can help banks continue to serve their existing customers' borrowing needs as well as acquire new customers.
In this episode, Candace Caruso, SVP Chief retail Lending Officer at WSFS Bank, and Ed Walters, VP, Accounting Management at Upstart, discuss their partnership and how the Upstart Referral Network and bank-branded solutions have have helped WSFS expand their customer base safely in an uncertain economic landscape.
Join us as Ed and Candace discuss:
Expanding digital delivery channels for more efficient lending with better customer insights
How WSFS is leveraging AI for more accurate credit decisioning
WSFS’ strategy behind delivering a differentiated service to grow their loan portfolio in a competitive landscape
Leveraging the Upstart Referral Network and its bank-branded solutions to provide a seamless digital experience to both their existing and potential customers

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