Leaders in Lending

Latest Episodes:

Policy and Practice to Expand Access to Credit Nov 16, 2022

Show notes

Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to capital the most. Recognizing that credit funds opportunity, the movement for inclusive credit is growing thanks to the MoreThanFair initiative that believes technology and data science can make lending more inclusive, transparent and fair.
Our guests today have been at the forefront of the movement for more inclusive credit.
Nicole Elam, President and CEO of the National Bankers Association, and Nat Hoopes, VP, Head of Public Policy and Regulatory Affairs at Upstart, are both involved in the More Than Fair initiative. They discuss how leveraging technology partnerships to expand access to capital and credit is essential to opening up opportunities for lower income and minority communities.
Join us as Jeff, Nicole and Nat discuss:
Why automated lending and online banking are particularly challenging for Minority Deposit Institutions and how the National Bankers Association and Upstart can help
How policy changes can encourage fair lending and push reforms to include more data to determine who is creditworthy
If you can’t build it or buy it, then the only way to compete is to partner with Fintechs

Policy and Practice to Expand Greater Access to Credit Nov 16, 2022

Show notes

Technology is transforming the banking landscape, but it is cost prohibitive for smaller institutions and can leave out borrowers who need access to capital the most. Recognizing that credit funds opportunity, the movement for inclusive credit is growing thanks to the More Than Fair initiative that believes technology and data science can make lending more inclusive, transparent and fair.
Our guests today have been at the forefront of the movement for more inclusive credit.
Nicole Elam, President and CEO National Bankers Association and Nat Hoopes, VP, Head of Public Policy and Regulatory Affairs at Upstart, are both involved in the More Than Fair initiative. They discuss how leveraging technology partnerships to expand access to capital and credit is essential to opening up opportunities for lower income and minority communities.
Join us as Jeff, Nicole and Nat discuss:
Why automated lending and online banking are particularly challenging for Minority Deposit Institutions and how the National Bankers Association and Upstart can help
How policy changes can encourage fair lending and push reforms to include more data to determine who is creditworthy
If you can’t build it or buy it, then the only way to compete is to partner with Fintechs.

How Specialization Can Win Credit Unions Members Nov 09, 2022

Show notes

Credit unions can’t be everything to their members, so honing in on the products they specialize in and working with partners for the remaining products makes sense.
That is exactly what our guest today, Kayla Selhorst SVP Chief Operating Officer at CME Federal Credit Union, has accomplished — streamlining the lending operations at CME to approve more loans, with less staff. They did this by not only making their operation more efficient, but by putting the members' needs first.
Join us as Jeff and Kayla discuss:
Branches taking on more of a consultative role and what the new physical layout might look like (you will be able to get your coffee there too)
The real value of predictive lending when using transaction data history
Balancing AI and new technologies with a human touch to remain competitive and deliver customization to members
Want to learn more about how Upstart partners with credit unions? Check out this case study, mentioned in the episode.

Partnering with Fintechs for Member Growth Nov 02, 2022

Show notes

Credit unions have a unique advantage helping members access the best possible products through a great member experience. Fintechs have a distinct advantage in cutting edge technology and working with traditional financial partners to level-up their digital experiences. But once a partnership is in place- what makes it work?
Our guest today, Jaynel Christensen, Chief Growth Officer at Commonwealth Credit Union, has spent her career increasing access to affordable credit for her members. Naturally, when fintechs entered the landscape to make lending more efficient, her team wanted in. As an earlier adopter of fintech partnerships, Jaynel shares her experience in finding the right partners for credit unions.
Join us as Jeff and Jaynel discuss:
The future of in-branch experience for members
Commonwealth’s productive history of Fintech partnerships
How fintech partnerships deliver the AI expertise to streamline efficiency
Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Cultivating Innovation as a Traditional Bank Oct 26, 2022

Show notes

Innovation is not just about adoption of technology, it’s also a change in mindset. Especially for some traditional banks that have been operating for over a decade, this mindset shift in the lending space usually involves influencing multiple stakeholders at a financial institution: from credit, risk and regulatory sides of the business. So how do you influence the risk averse and push innovation, especially in today’s tough climate of mortgage lending?
Our guest today Leisa Kinnin, SVP Lending Product Manager at UMB Bank, together with her team helped to launch a downpayment assistance program that provides help to qualified borrowers who cannot meet the high upfront costs of purchasing a home. Leisa has spent her entire career in lending and knows this team effort requires institutional process change to meet the tech changes she sees in the industry.
Join us as Jeff and Leisa discuss:
How traditional banks can leverage fintechs for digital experiences
Influencing decisions without a seat at the top of the org chart
Serving underserved communities
Want to learn more about how Upstart partners with Banks? Check out this case study mentioned in the episode.

Bringing Consumer Tech Innovation to Commercial Oct 19, 2022

Show notes

Innovations in fintech have significantly improved the consumer lending process, but the same hasn’t been true for the commercial banking industry. Lending time for middle market businesses can take up to 100 days,nd that lag time to accessing capital can slow a business down incredibly.
Fintech has invested less in optimizing the lending market for commercial businesses and Allan Rayson, Chief Innonvation Officer and Chief Technology Officer at Encore Bank, is determined to change that. Allan spent the majority of his career in commercial banking and recognizes the need to streamline the process for extending commercial credit.
Join us as Jeff and Allan discuss:
Where the inefficiencies are in commercial banking
Opportunities for smaller community banks to come together with Fintechs to make innovations in consumer lending more transferable to the commercial space
Focusing on data interchange, underwriting and negotiations to level-up middle market lending
Want to learn more about how Upstart partners with Banks? Check out this case study mentioned in the episode.

Driving an Amazon-Like Experience for Members Oct 12, 2022

Show notes

When members do business at their credit union, their digital preferences aren’t just measured against other experiences in the financial services space — but by bigger retail and entertainment companies. So, credit unions need to keep pace with the technology and provide that ideal member experience.
Nicol Matthews, Chief Experi ence Officer, Carlolinas Telco Federal Credit Union, has done just that — upleveling th e digital experience of members as an extension of in-person service.
Join us as Jeff and Nicol discuss:
Putting yourself in the member’s seat to feel the pain points
What it takes to execute and elevate a comprehensive member experience
How to drive execution-mindedness at the credit union
The impact of AI in banking

Fair Lending and AI: A Conversation with Upstart’s Chief Compliance Officer, Annie Delgado Oct 05, 2022

Show notes

Access to credit is the key to opportunity and upward mobility for millions of Americans, yet less than half of Americans have access to prime credit today. AI and machine learning are helping lenders identify creditworthy borrowers without increasing risk, but some have questions about how these new technologies apply to Fair Lending laws.
Annie Delgado, Chief Compliance Officer at Upstart , has been actively engaged in working with regulators on fair lending practices and shares how Upstart works to prevent bias in its AI algorithms.
Join us as Jeff and Annie discuss:
Policy implications of use of new technologies (like AI) in lending
How to interact with regulators in this new space of AI and lending
Why fair lending is a policy issue we need to be concerned about

Digital Assets and the Metaverse: How Credit Unions Can Deliver Value Sep 28, 2022

Show notes

What is the value of digital assets and how are they used? It’s not an easy question to answer- and it’s not just about cryptocurrency either. Is it possible to leverage digital assets in the lending space?
Joe Keller, VP of Digital Assets at Visions FCU, details his experience in the metaverse and what digital assets can be of real value to both lenders and borrowers.
Join us as Eric and Joe discuss:
How do we assign and access the true value in the metaverse- using real estate as an example
Examples of digital assets where people interested in the space can get involved and learn more
Digital assets beyond cryptocurrency (Yes, we talk about NFTs)
Want to learn more about how Upstart partners with credit unions? Check out this case study mentioned in the episode.

Tapping into Underserved Homebuyers with Co-Ownership Sep 21, 2022

Show notes

In the current economic environment, finding an affordable home has become out of reach for many potential buyers. What if a realistic option was to co-own a home or property- instead of pouring money into your landlord’s mortgage?
Underserved homebuyers and renters who can’t afford to buy a home on their own are now multiplying their buying power and making co-ownership a reality.
Eric Chebil Founder and CEO of Cher, does all this for clients, realtors and lenders looking to co-own a home.
Join us as Eric and Jeff discuss:
Co-ownership as a way to serve those just out of reach of home ownership in competitive housing markets like California
How lending and other agreements works in a co-ownership model
Activating more clients for lenders- risks and rewards

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected

Our TOPPODCAST Picks

Follow Us

Stay Connected

Leaders in Lending

Related Podcasts

1

2

3

4

5

6