Leaders in Lending

Latest Episodes:

The Opportunity with AI Driven Lending w/ Paul Gu May 04, 2021

Show notes

There’s a lot of buzz about the “artificial intelligence revolution” and the impact it’s going to have on businesses as we know it. As AI and machine learning emerge in the consumer lending space, the technology has proven to provide dramatic wins for both lenders and consumers.
So what are companies doing today to help them be competitive and innovative in the unsecured lendingspace?
On this episode of Leaders in Lending, we chat with our very own Paul Gu. Paul is the Co-Founder and Head of Product here at Upstart. Paul has a unique background, dropping out of the computer science program at Yale to start an online lending company. We talked all about:
- The role of AI and machine learning in lending
- Why unsecured loans are a good place to innovate
- The need to reduce friction and effort in the lending process
- How his organization made the shift from traditional lending to AI lending
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

Disruption & Innovation of Banking Business Models w/ Marc Butterfield Apr 27, 2021

Show notes

In a digital world, threats to banking business models often appear on the horizon. How can banks stay aware of trends in future technology that have the potential to become disruptive threats?
Marc Butterfield, Senior Vice President of Innovation and Disruption at First National Bank of Omaha, joins us to talk about the digital transformation and how his bank identifies threats and determines how to respond to them.
What we talked about:
- 3 areas of disruption in banking
- How model development and model governance are underappreciated
- What people get wrong about digital transformation
- The ways in which customer-facing roles are changing
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

Consultative Conversations: Bringing Humanity Back to Banking w/ Robert Perrelli Apr 20, 2021

Show notes

Let’s face it. For being an industry that hits people so close to home, the banking and lending industry isn’t one that’s known for its ability to build genuine connections with customers. Not a lot of people seem to have feel-good stories about how someone in the banking industry made their day.
But that can change.
In a world where more and more people are turning to digital banking products and services, it’s becoming more important than ever before to dial in the customer service. The personal human touch that really makes all the difference.
On this episode of Leaders in Lending, we sit down with Robert Perrelli. Rob is a Senior Vice President, and Head of Product and Consumer Lending at TCF Bank. Our conversation on this episode centered around, among other things:
- The importance of “consultative conversations.”
- How to shift your mindset from being “product centric” to “consumer centric”
- How a relentless focus customer service changes the branch employee interactions
- Getting buy in from bankers on digital products
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

Digitizing for a More Relevant Banking Experience w/ Cathy Myers Apr 13, 2021

Show notes

It’s not necessary to give up the fundamentals of banking in order to bring innovation to the industry. The two concepts are not mutually exclusive.
In this episode, we speak with Cathy Myers — Executive Vice President at First Financial Bank with 37 years of experience in the industry — about why we should view “digitization” as simply a modern extension of traditional banking practices.
What we talked about:
- Staying true to the fundamentals of banking while innovating
- Leveraging data to personalize offerings
- Integrating digital capabilities with a human advisor
- The changing nature of the in-branch experience
- Considerations when choosing innovative partners
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

Looking Towards the Future of Banking w/ Richard Hunt Mar 29, 2021

Show notes

Banking is changing.
The industry is at a transformation point. Consumers by and large have shown that they are ready to conduct their banking online. And the events of the last year have only accelerated this trend.
In this inaugural episode, we’re joined by Richard Hunt to talk about what all the changes mean for the future of banking. Richard formerly worked for SIFMA, a securities industry trade association. Now, he is the President & CEO of Consumer Bankers Association (CBA), a trade association focused on the consumer side of banking.
Some topics that we covered:
How trade associations, like CBA, support the banking industry
What the future of banking looks like under the Biden Administration
What banks are focusing on as they move to a more digital experience
Upcoming priorities for the CBA
To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.

The Future of Lending w/ Jeff Keltner Mar 29, 2021

Show notes

What does the future of lending look like?
And how can financial institutions leverage modern technologies and techniques to bring their programs and products into the digital world?
Leaders in Lending, a brand new podcast from Upstart, aims to answer those questions and more by interviewing leaders from across the financial industry about current trends and strategies in consumer lending.
In this introductory episode, Jeff Keltner, SVP of Business Development at Upstart and the host of Leaders in Lending, discusses:
How Upstart helps banks and credit unions offer seamless consumer lending experiences
The trends shaping the lending industry
What and who to expect on future episodes of the show
Get in touch with the host:
Email Jeff
Connect w/ Jeff on LinkedIn
To hear more insights from Leaders in Lending, subscribe to the podcast on Apple, Spotify, or here.
Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.

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