Lead with Culture

Latest Episodes:

How and Why to Bring More Humanity into the Workplace Jun 27, 2023

Show notes

“People are not leaving your company because of your strategic plan. They’re leaving because they're not feeling supported, seen, valued, and heard.”

Employees are more than just parts of a company strategy. First and foremost, they’re people.

In this episode, Michele Marquis, Senior Executive Coach at Floyd Consulting, shares three ways leaders can bring more humanity to the workplace and build trusting relationships with their teams. Listen in to learn three questions to ask yourself to become a better leader and grow your team.

In this episode, you’ll learn

The importance of investing in your people’s growth and development and practicing empathy with your team
Why you need to be brutally honest about what potential job candidates can expect from your company
How to get to know your people, and vice versa, to build stronger relationships

Things to listen for:

[2:50] Investing in your team’s growth and development

[5:07] Coaching with empathy

[7:48] Building a dynamic employee experience

[9:35] Setting expectations for job candidates

[16:47] The easiest way to get to know your team

Resources:

Connect with the Guest:

Michele Marquis’ LinkedIn

Connect with the Host & Floyd Coaching:

Empowering Your Team to Dream with Patty Croom, HR Manager of Lehan Drugs Jun 20, 2023

Show notes

“We want our staff to feel happy, fulfilled, and accomplished. We want them to meet their dreams; when people leave our company, we want them to leave because they’ve grown.”

What happened to your childhood dreams? Have you forgotten about them? Are you still going after them? In this episode, Patty Croom, HR Manager of Lehan Drugs, talks about how she’s implemented the Dream Manager program in her organization and empowered people to realize that they have more dreams than they realize.

Along the way, you’ll learn about the qualities of a good Dream Manager, the benefits of sharing your dreams with your spouse, and more.

In this episode, you’ll learn:

How to implement the Dream Manager role from the perspective of Human Resources
How encouraging employees to dream improves retention
Why it could be a good idea to share your dreams with your spouse

Things to listen for:

[1:33] What’s changed in employee behavior in the last few years

[10:12] How to hire Dream Managers externally

[15:23] Why would you encourage employees to pursue their dreams at work

[17:58] How to measure the ROI of the Dream Manager program

[19:36] Why the Dream Manager program is great for family members

Resources:

Connect with the Guest:

Patty’s LinkedIn

Connect with the Host & Floyd Coaching:

What's Your Decision-Making Process? Jun 13, 2023

Show notes

"The little secret executives need to understand is people are never going to be comfortable with your decision making.”

Being a quick decision-maker is often seen as a positive trait. But Tony Ferraro, Senior Executive Coach and Director of Training Services at Floyd Consulting, might disagree.

In this episode, Tony shares insights on the decision-making process that leaders need to take another look at to help ensure their company’s success. Along the way, you’ll learn why doing nothing is a valuable decision-making tactic and understand whose interests you should follow most as a leader.

In this episode, you’ll learn:

Quick decisions can cause your company to head in the wrong direction faster, so it’s important that you go through a process to think it through
When you’re looking to hire someone, your responses to candidates should only be one of two options: Hell yes! Or No. Decisiveness will help you hire only absolutely crucial people in your organization
Acting in the company’s best interest—not because of deadlines or the need for approval—can help you make better decisions as a leader

Things to listen for:

[2:53] Why you need to watch out for decision fatigue

[4:31] The power of listening as a leader

[5:26] Why you should always consider doing nothing

[16:12] Making decisions with conviction and moving on

Resources:

Connect with the Guest:

Tony Ferraro’s LinkedIn

Connect with the Host & Floyd Coaching:

How to Launch The Dream Manager Program Strategically with Tory Merhar, Dream Manager at Lutheran Social Service of Minnesota Jun 06, 2023

Show notes

“Engaging your employees as a person changes the dynamic. It's a magical thing.”

How do you implement the Dream Manager program when people are skeptical about it? In this episode, Tory Merhar, Associate Vice President of Services for Lutheran Social Service of Minnesota (LSS), talks about her strategies for implementing the Dream Manager program that you can try for your organization.

Along the way, she shares employee feedback and heartwarming stories of the program's impact on people.

In this episode, you’ll learn:

Strategies for implementing the Dream Manager program in your company
The results of a survey Tory conducted six months after launching the Dream Manager program at her organization
The benefits of having a coach hold you accountable to achieving your dreams

Things to listen for:

[7:26] Implementing the Dream Manager program to large organization

[11:33] A tip for new Dream Managers

[12:35] Survey results after six months of the Dream Manager program

[18:50] Discerning if the Dream Manager program is for you

[22:17] An inspiring story of a dreamer at LSS

Resources:

Connect with the Guest:

Tory Merhar’s LinkedIn

Connect with the Host & Floyd Coaching:

It's Not All About the Money May 30, 2023

Show notes

“If you want people to work for you, figure out how working for you and your organization will help people accomplish their dreams.”

In this episode, Tony Ferraro, Senior Executive Coach and Director of Training Services at Floyd Consulting, and our host, Kate Volman, are chatting about both sides of the retention coin—why people leave and, more importantly, why they stay.

Unsurprisingly, money is a big factor, but when employees are engaged, they are significantly less concerned about salary. Listen in for a discussion on the simple but powerful key to unlocking engagement.

In this episode, you’ll learn:

The role money plays in retention and how to mitigate it
How to connect your people's personal missions to the organizations
What you should consider to attract top talent

Things to Listen for:

[01:35] Recent research behind retention

[07:16] Linking your people's missions to the organizations

[13:45] The question to ask your team members today

[15:12] People are people

Resources:

Connect with the Guest:

Tony Ferraro’s LinkedIn

Connect with the Host & Floyd Coaching:

The Impact of Encouraging Employees to Keep Dreaming Big with Tyler Holland, Dream Manager at Great Plains Transport May 23, 2023

Show notes

“If you want to achieve maximum results and have the best workers you can, then you have to be able to make sure that they're dreaming for the rest of their areas in their life too.”

Motivating and supporting people’s dreams is one of the best things you can do for your company. In this episode, Tyler Holland, Chief Culture Officer and Dream Manager at Great Plains Transport shares his experiences going through Dream Manager Certification, implementing the program at work, and the benefits they’ve been seeing so far.

Along the way, you’ll discover the importance of reigniting your employees’ dreams and the important role communication plays in creating a positive work culture.

In this episode, you’ll learn

The responsibilities of being a Dream Manager
The importance of paying close attention to your team’s well-being outside of work
How to support and encourage your team to work towards their dreams

Things to listen for:

[3:20] The importance of communication

[8:42] Turning dreams into reality

[13:46] The business value of encouraging your employees to dream

[14:30] Tyler’s impact on the team as a Dream Manager

[17:34] The biggest challenges leaders face when implementing a Dream Manager

Resources:

Connect with the Guest:

Tyler Holland’s LinkedIn

Connect with the Host & Floyd Coaching:

The Three-Step Process for Practicing Managerial Courage May 16, 2023

Show notes

“Managerial courage can change your culture, grow your business, and grow your people. It checks all the boxes.'"

In this episode, Floyd Senior Executive Coach Michele Marquis outlines the three-step process for practicing managerial courage that promotes innovation in the workplace. It's not an easy system to follow, but it is simple. Michele and Kate also dive into crafting role descriptions that define not just what a job is but how it should be done and how regular check-ins can make difficult conversations more manageable. Listen in as they discuss the importance of setting clear expectations, inspecting work, and coaching team members to grow and improve.

In this episode, you’ll learn:

Setting clear expectations, inspecting work, and coaching team members can help create better outcomes
When team members trust each other and the culture promotes experimentation, it enables creativity to flow
Expectations on behavior should be linked to role descriptions along with what needs to be done

Things to Listen for:

[02:56] Establishing clear expectations

[05:23] Hiring the right people and inspecting work

[08:30] The power of consistent coaching

[12:22] Normalizing difficult conversations

[15:55] Creating a culture of trust that fosters innovation

Resources:

Connect with the Guest:

Michele Marquis’s LinkedIn

Connect with the Host & Floyd Coaching:

Best Strategies to Attract and Retain World-Class Talent with Glenn Lundy, President of 800% Elite Automotive Club May 09, 2023

Show notes

“We've created a culture in society where we think people are going to go work for the highest bidder, but that's not what it's all about. It's about creating an environment where people can chase their dreams and live fulfilled lives.”

Glenn Lundy, President and CEO of 800% Elite Automotive Club, doesn’t tell his team what to do. Instead, he’s built a world-class company culture where each member is driven to become their best selves in the seven pillars of life: faith, fitness, family, finances, friends, career, and self.

In this episode, Glenn discusses his empowering leadership style, encouraging freedom and autonomy at work and being results-oriented. Along the way, he touches on the struggles that most leaders face in cultivating their business culture, finding the right people for the job, and how you can inspire those around you.

In this episode, you’ll learn

What it means to live an 800% life
The traits of a world-class business culture
What most business owners get wrong about leadership

Things to Listen For

[10:16] What it means to live an 800% life

[19:54] Why ego holds some leaders back

[22:10] Words leaders aren’t saying enough

[25:16] Why leaders can’t find good people

[25:56] Surprises around business building

Resources

Connect with the Guest

Connect with the Host & Floyd Coaching:

Scaling Business Success Through a Dynamic Culture with Ryan Boylston, CEO and Founder of 2TON May 02, 2023

Show notes

“It’s no longer a culture I’m building for the company. It’s a culture the company is building for the company.”

Ryan Boylston, CEO and Founder of 2TON, spent years carefully cultivating a trust-based culture at his company. But as the business grew, he realised he needed to take a step back and allow teams to evolve the culture themselves.

In this episode, Ryan shares his insights on the importance of trust, equality, and shared goals in developing a dynamic company culture. Listen in to hear what you can do to hire based on culture fit and why strategies such as that allow the workplace to develop itself.

In this episode, you’ll learn:

Cultivate a robust organizational environment by establishing core values and trust
Provide coaching and expansion opportunities to bolster professional growth
For optimal team cohesion, prioritize bringing on members with cultural compatibility

Things to Listen for:

[05:29] Finding the right talent

[13:07] The importance of transferring the ownership of culture

[21:57] The challenges of building a successful business

[26:43] Analyzing the evolution of contemporary office culture

[34:11] Keeping culture intentional as a leader

[35:50] Ryan’s superpower

Resources:

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Connect with the Host & Floyd Coaching:

Best Practices for Engaging Your Employees Personally and Professionally Apr 25, 2023

Show notes

“If you want people to become more engaged in their work, you have to help them become more engaged in their own lives first.”

In this episode, Tony Ferraro, Senior Executive Coach and Director of Training Services at Floyd Consulting, and our host, Kate Volman, dive into some interesting insights from Gallup's 2022 State of the Global Workplace Report.

Listen in to hear the impact of investing in employee engagement and the devastating effects of failing to do so. Along the way, you'll gain a deeper understanding of the correlation between life outside of work and employee performance and learn about different opportunities leaders have to engage their teams.

In this episode, you’ll learn:

When you help your people engage in their personal lives, their engagement at work will increase
$7.9 trillion is lost annually to employee disengagement, but companies with high engagement see a 23% increase in revenue
Employee engagement is directly tied to the quality of their leaders

Things to Listen for:

[01:29] Stats on employee engagement

[04:11] Driving engagement by tapping into employee’s dreams

[07:16] How deeply personal lives affect professional lives

[12:01] The biggest source of burnout

[19:39] How to fuel job satisfaction

Resources:

Connect with the Guest: