Show notes
In today's episode, we help Mike move from a client-based business to an online membership. FULL TRANSCRIPT Jocelyn Sams: Hey y'all. On today's podcast, we help Mike move from a client-based business to an online membership. Shane Sams: Welcome to the Flipped Lifestyle podcast where life always comes before work. We're your hosts, Shane and Jocelyn Sams. We're a real family that figured out how to make our entire living online. Now, we help other families do the same. Are you ready to flip your life? All right. Let's get started. Shane Sams: What's going on everybody? Welcome back to the Flipped Lifestyle podcast. It is great to be back with you again today. Super excited to talk to another member of the Flip Your Life community, and we are pumped up about today's guest because we have been trying to get him on the show for a while now. Not only is this one of our amazing international members of the Flip Your Life community, but it's also someone that actually we have met in person, believe it or not, even though they had to fly all the way across the world to do it. We want to welcome to the show all the way from Melbourne, Australia, today Mike Giuliano. Mike, what's up, brother? Mike Giuliano: Hey. Hey, guys. Thanks very much for having me. I am also super excited and pumped. And, yes, we've tried to get this going and I'm glad we're ready to go. Shane Sams: Apparently, it's hard to coordinate when you're 15 time zones apart. I don't know. It's like, what is it 7:30 AM there right now, and it's like 4:30 PM, or something like that. Mike Giuliano: It's, yeah, that's right. Shane Sams: So thank you for being the one that had to get up early. I really appreciate that, man. Shane Sams: But listen, we had a great time with Mike last year at Flip Your Life LIVE, him and his wife Pat made the long trip all the way. And we kind of followed along with their journey, because they were posting in the Flip Your Life LIVE Facebook group. Jocelyn Sams: Because they had to leave like days early, of course. Shane Sams: Right, before everybody else, where did you land? You landed in, like, Memphis, and rented a car, like drove over to Nashville, or something like that? Mike Giuliano: Yeah, that's right. So we landed in L.A. and then caught a flight over, and then got to hire a Mustang, so the convertible, that was pretty cool. And got to enjoy the south a little bit. So, yeah. It took us a while to get there, but we were revved when we got there. Shane Sams: So what did you think about the ... what's it- Jocelyn Sams: Had you ever been to the south before? Shane Sams: Had you ever been there, yeah. And then what'd you think about it? Mike Giuliano: Okay, so I've been to U.S. between 12 and 15 times. Never been to the south. First time. I've got plenty of friends in the south. And we loved it. We loved the people, we loved everything about the south. So we have dear friends in Minnesota, and they were shocked when I said, "You know what, I wanna move to the south." Shane Sams: So we have got a conversion. We have someone converting to southern life. That is what I'm talking about right now. Jocelyn Sams: Well we have other Australian friends who came over for the event, and they also loved the south. And anyone who has been to the United States from another country, you know that the south is not Los Angeles or New York, or you know ... The places people typically go in the United States. The south is very different. Shane Sams: I'm super excited that you'll be coming back to the south this year for Flip Your Life LIVE in Lexington, Kentucky, correct? Mike Giuliano: Yes sir, yeah, we can't wait. It's only a few months away, so yeah, it'll be cool. Shane Sams: Well we're gonna get more into that later and talk about your journey, what's got you to this point today, where we're at. But tell us a little bit more about your guys' background, tell us about you and your online business, and what you've been doing for a living over the past few years. Mike Giuliano: Yeah, sure. Over the last 20 years, I've been a digital strategist. So basically that's helping companies grow online. Website development, SEO services, social media, commercialization, reputation management. And I've done work for all sorts of companies. Councils, government departments, Australia Spy Agency, large corporations, small business, it runs the gamut. That's what I've been doing the last 20 years. Shane Sams: What was it like? Can you tell us what you were doing for the Australia Spy Agency? Jocelyn Sams: Yeah, that one kinda like, piques interest. Shane Sams: That one stuck out to me. I'm like, "Is this, like, covert stuff? Are you, like, classified and sworn to secrecy?" Mike Giuliano: No, so what we've got, it's called SEO, so with SEO I help them do some online marketing. Shane Sams: Okay, good. Okay. I just wanted to make sure that you weren't really secretly taping me and I was being investigated here, by the Australian secret service. Jocelyn Sams: So are you ... You don't have to answer this, but are you or are you not coming to the south as part of a witness protection plan? Shane Sams: Is this a spy system? Are you spying on us, is that what's happening here? Jocelyn Sams: You don't have to answer that. Mike Giuliano: Hey, I'll take any excuse to move to the south, so ... Shane Sams: That's right. Mike Giuliano: I'm coming to learn and grow the business. Shane Sams: Alright, so let me ... Okay, so you been doing this for 20 years, you've been helping people at SEO, working in WordPress, working in different development for websites and things like that. And this has all been one-on-one client work, like really intense, really up in each other's faces. Meetings and talking to people, and you're wanting to transition into more of an online membership model, so you don't have to do so much of that time for dollar stuff. Correct? Mike Giuliano: That's correct, yeah. Some of those contracts I've had a few years, some of them a few months, some of them are project by project. But it means that I have to go to the client, I have to be with the client, and I'm locked into their meetings and their terms. So, yeah. So that's why I want to move to a membership model, to have more freedom. Shane Sams: So tell us what your membership model looks like. What kind of service are you gonna providing, in a scalable way, charging a low monthly price? What are you gonna be doing for people to be able to transition into that? What is your new online business, what's it going to look like? Mike Giuliano: So what's happened is, over the years, I've had small businesses contact me when they had their website get hacked. When they've tried to do an update on WordPress and it's destroyed their site. So I know that there's a need out there for small businesses to have the protection that the large companies take for granted, basically, because they've got the marketing dollars to pay for that. So what I've been able to do is, get all my services, so we'll keep your website updated, we'll do your daily backups, we'll do all your plugin updates. Every day we scan to make sure your updating plugins, themes, core files, your security. We provide real time hacking protection. If you're gonna need common site real time backups. Mike Giuliano: So we package that into our membership site and we've got three different levels there. And it makes it affordable for anyone who's got a WordPress site, to have the same protection that the large companies get. Shane Sams: That's very interesting because, just today, I was answering some questions inside of the forums in the Flip Your Life community, and one of the big things that we see a lot is people will start working in WordPress, and they'll get a little freaked out. Not because of using WordPress. Using WordPress itself is really easy. It's almost like using Microsoft Word or PowerPoint, or even saving files on your computer. It's just, you know, the categories are kind of the folders, the posts are kind of the ... or the pages are just kind of saved in things. It's really easy to actually create stuff in WordPress. Shane Sams: But that's where they get freaked out. It's when those little numbers by the update buttons pop up and you got a red three, and it's like oh, you need to update this, update this, but then you click a button and everything on your site breaks. Right? Or you get in, like we did one time ... One time we logged in to flippedlifestyle.com, and instead of me and Jocelyn and our podcast staring back at us, it was a skull and crossbones and a terrorist organization, who had overwritten our page. Jocelyn Sams: That was fun. Shane Sams: That was fun. And we didn't know anything about security, anything about updating plugins or- Jocelyn Sams: You learn real fast when something like that happens. Shane Sams: Yeah. We were literally in Disney World, we were walking out the door, the kids were in a stroller. And I looked down at the site and I went, "Uh. Hold on a second." Jocelyn Sams: "We have a problem." Shane Sams: "Something's wrong." So basically what you're saying is, for someone who is scared of that stuff or is not as tech savvy to set up backups, to do those updates and to ... You're just kinda gonna be the one stop shop, click the button, here we go, we'll take care of it for you. Now you can focus on making content or products, or whatever else you're doing on your website. Right? Mike Giuliano: Yeah. Yeah, absolutely. And also on top of that, my experience with the large companies and government departments is, reporting's important. So on top of providing that protection, the backup, we also provide monthly reports. So every month we're gonna give the client an SEO report. So we'll tell them how they're doing with their keywords so they know if they're improving or if they're going back a little bit. We also give them a monthly site audit, so that tells them little things that they can, little and big things that can make changes to their website. So the more changes you make, the better you tweak your site, the better you're gonna rank, and the better usability experience that customers or visitors get. And the more comfortable customers feel, the more they're gonna stay on your site, take that call of action, or purchase that product. Mike Giuliano: And also on top of that, we provide back end and video tutorials as well, just to teach people that don't know certain things in WordPress, how they can accomplish certain things, and improve their site. Shane Sams: So this is amazing, because this membership is very different than a lot of the ones that we feature on the show, because it really is a service. It's not really just a content-based or a teaching or learning how to do stuff. You do have a component like that, like you just said, there's WordPress tutorials that go deeper into using the platform. But primarily, this is a service-based, scalable, monthly membership. So as you grow I'm sure you'll have a team, or I don't know exactly how you're doing this on the back end, if some of it's automated or whatever. But you're basically saying, "Well, for every one of these team members I can have X clients." And that becomes infinitely scalable without you. Shane Sams: And that's really what we're talking about about passive income. About creating a freedom online and creating a business where you're not trading time for dollars. It doesn't have to be log in, watch course, ask questions, or whatever. It can be a service. You can totally take a service that you're doing one on one now, and figure out a way to systemize it in a way where you can grow it. You can scale it, and it doesn't involve you actually touching the keyboard everyday. And that's just a really interesting concept, and I think this is gonna go over like gangbusters, actually. So, good job, dude. Mike Giuliano: Ah, thank you. Ah, thank you. Shane Sams: So tell us a little bit more about how you came up with this idea. When did you start really thinking about transitioning? When did you start thinking, putting the idea together? Or when did you just decide, "Man, I've had enough of this client stuff. I've gotta find something else." Did you hear one of our podcasts? Did you get an idea? Where did that part of this journey start? Mike Giuliano: Well see, this is the interesting thing, but also it's the embarrassing thing. I'm in the digital realm, so I've always heard of people turning an idea into a online product. I mean, me personally, I own over 800 domain names. So I'm big in the marketing sphere on line, but it's always been for clients. Mike Giuliano: So one day I was listening to a podcast, and you and Jocelyn were being interviewed. And I thought, man, number one, I love the accent. And number two, you guys were so candid and honest, and I was taken back by that. So I quickly looked up Flip Your Life and then started listening to your own podcast, subscribed. And my wife used to have a bridal shop, which was about a 60 minute commute. And we actually home school. And so, our whole family would listen to Flip Your Life. And my kids know, if there's one, there's a hundred. If there's a hundred, there's a thousand. So they can recite that. And, you know, they did caught on the southern voice a little bit as well. Mike Giuliano: So, we would listen to you guys every morning and every afternoon. Through rush hour traffic. And that's when you mentioned about Flip Your Life LIVE. I thought, you know what, this is what I'm gonna do. So I looked over at my wife ... We were actually, when we decided to go to Flip Your Life LIVE and heard about it, we were driving to a country location to celebrate our anniversary. We looked at each other and thought you know what, this is the time, let's do it. And we signed up! Jocelyn Sams: So I have to ask you one thing, because when you guys were at our event, you told me that you had gotten Pat to listen to the show, but at first she didn't really love it so much. Tell us a little bit about that. Mike Giuliano: Yes. So she said she couldn't really listen to it because she felt that the accents were a bit strong. And me and the kids love the accent. So for a while she didn't want to listen. But then she didn't have a choice. There's five people in our family, four of us wanted to listen, so we listened. Shane Sams: Love it. Mike Giuliano: But you know what, the voice kept on chipping away at her. Her guard up, and then eventually she thought you know what, these guys actually make sense. Same thing, she saw the honesty come through. And the fact that you guys genuinely care. That's the difference. I mean, you can open up Facebook, open up any website, go to Google, and see ads for heaps of programs that quote unquote teach you how to make money, but they don't care. And they don't really work. Whereas that was the difference, the fact that you guys genuinely care and you're there for the whole journey. Shane Sams: That's amazing. Jocelyn Sams: Well, what makes me so happy about that is that you guys cared enough and were willing to make the investment in time and money to fly all the way to literally the other side of the earth to come to our event. And n…
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