Dentistry Uncensored with Howard Farran

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235 How To Make Your Front Office Rock with Laura Hatch : Dentistry Uncensored with Howard Farran Nov 22, 2015

Show notes

•Importance of training

•Morning Huddles

•Hand offs

•Great Staff Communication

•Staff support doctor and doctor support staff

•Use of headsets in the office

•Much more

I have a bachelor’s degree in human resources and a master’s degree in organizational development. What is that, you might ask? Basically, I have spent years learning how to deal with people in the context of an organization. Before entering the dental field I was a retail store manager, outside sales person, and technical recruiter. After graduating dental school, my husband Tony asked me to help him run is scratch dental office.

We opened our first practice in January 2003 outside of Baltimore, MD. With some more advanced training from a great dental training company, we took our practice from $0 with 0 patients in 2003 to about $120K a month in collections in 2007.

In January 2007, we took our entire staff to Carlsbad, CA (north of San Diego) for hygiene training and fell in love with Southern California. We sold our house and our practice and moved across country with our two young kids. For about a year, I worked in another dental office and quickly realized that without good management, working in an office is not fun. My husband and I opened our second scratch practice in June 2008, in San Diego.

My point in sharing all of this is that I have had experience as an observer of dental offices, an employee in other offices, and finally as a manager for my husband’s practices. (I use the phrase “my husband’s practices” because I believe these are (or were) his practices, 100%. He’s the one that went to dental school for four years and he is the owner of our current practice. I am his Office Manager and as such, view my role as helping him reach his goals as the owner. It is not my practice! I do, however, understand the importance of the Office Manager’s role in kicking her doctor in the butt every so often! And you’ll see that theme time and again in my training and website.)

The first time we opened a scratch practice was in 2003, in Maryland, when the economy was stronger and selling patients on treatments was much easier. We opened our second scratch practice in 2008—right after the recession. And we are only 20 minutes from Mexico, where patients can go to get much cheaper treatment. So we have had out share of challenges getting a new practice to succeed, just like many of you.

Several years on, I’m happy to report that we are generating over $200K a month in collections as a fee-for-service office, with an average of 60–100 new patients a month. I run a staff of over 15, which includes three doctors, four RDHs, three dental assistants, and four employees at the front desk.

I am now the founder and owner of Front Office Rocks. I created this company with the goal of helping other dental offices train and learn new policies and procedures that my team and I have proven are very successful in making dental offices work better.

www.FrontOfficeRocks.com

(800) 914-3595

10755 Scripps Poway Parkway

Suite 413

San Diego, CA 92131

234 Minimally Invasive Dentistry with Dan Fischer : Dentistry Uncensored with Howard Farran Nov 21, 2015

Show notes

Dr. Dan Fischer, founder and president of Ultradent Products, Inc., shares the minimally invasive approach that surrounds everything he does.

Dr. Dan E. Fischer graduated from Loma Linda University in 1974. Following graduation, Dr. Fischer maintained a full-time private practice for 15 years. Since 1990 he has been practicing dentistry part time while working extensively in the research and development of many products used in the dental profession. He is president and CEO of Ultradent Products, Inc., an international dental manufacturer that owns and operates offices in nine countries throughout the world in addition to its U.S. headquarters. In 2013, the Utah Governor’s Office for Economic Development named Dr. Fischer International Man of the Year for Ultradent’s success in establishing and sustaining economic and cultural relations throughout the world. The Loma Linda University School of Dentistry named Dr. Fischer Alumnus of the Year in 1994 and bestowed upon him its prestigious Distinguished Alumnus Award in 2002. Additionally, Dr. Fischer has received several nominations for the Ernst & Young Entrepreneur of the Year Award. He was also awarded the Lifetime Achievement Award from the AACD in 2005, and he was inducted into the American College of Dentists in October 2011. He currently serves as an adjunct professor at Loma Linda University and the University of Texas at San Antonio. He enjoys maintaining a rigorous lecturing schedule where he presents to students and fellow clinicians around the world every year

www.facebook.com/ultradentproducts

Public Relations contact: shalyse.walker@ultradent.com

233 Meet Zendy Health with Vish Banthia and Tim Silegy : Dentistry Uncensored with Howard Farran Nov 20, 2015

Show notes

ZendyHealth:

• helps providers solve the problem of having open appointments that they are unable to fill.

• matches cash-paying patients to practitioners who need to fill scheduling holes

• supplements business and helps providers bypass some of the challenges that insurance brings to the table.

Dr. Banthia is a double Board Certified surgeon and a graduate of Stanford, UCSF, and Columbia / Cornell University hospitals. Dr. Banthia and his Medical Advisory Team are responsible for the vision of ZendyHealth and the array of services and procedures that can be delivered to the consumer in safe and cost effective ways. Dr. Banthia has specialized expertise in minimally invasive procedures and has delivered lectures to plastic surgeons, facial plastic surgeons and dermatologists throughout the country as well as internationally. In 2006, 2008, and 2011, Dr. Banthia was recognized as a “Top Doctor” or “Top Surgeon” in Silicon Valley.

Dr. Silegy is a Board Certified Oral and Maxillofacial Surgeon practicing in Long Beach, California. He is a Fellow of the American College of Dentists, the International College of Dentists, the American Association of Oral and Maxillofacial Surgeons and the American College of Oral and Maxillofacial Surgeons. He is a Past-President of the Harbor Dental Society, a component of the California Dental Association. In addition to private full scope oral surgery practice, Dr. Silegy lectures internationally on Dental Implantology and was the featured oral surgeon on ABC's "Extreme Makeover."

TSilegy@drsilegy.com

232 The Front Desk Lady with Lisa Marie Spradley : Dentistry Uncensored with Howard Farran Nov 19, 2015

Show notes

•Keeping patients as the #1 Focus of front office team members

•Retaining existing patients and in-office referrals

•Continuing education for the front office team member

Lisa Marie Spradley, FAADOM, the Front Desk Lady, has worked in the dental front office for nearly 20 years and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a consultant and speaker, she trains the dental team to focus on the patient which leads to more production and increases in-office referrals.

Recognized as one of the Top 25 Women in Dentistry 2015 by Dental Products Report, Lisa is a published author having written articles for industry publications such as Dentistry IQ, The Dental Geek, AADOM Observer, and AGD Impact. She is an active, lifetime member and Fellow of the American Association of Dental Office Managers (AADOM). In 2014, Lisa Marie was chosen as the AADOM Office Manager of the Year.

www. FrontDeskLady.com

LisaMarie@FrontDeskLady.com

231 Sleep-Disordered Breathing with Dave Shirazi : Dentistry Uncensored with Howard Farran Nov 18, 2015

Show notes

•Bruxism and OSA

•What to do with bruxing patients

•Know when to treat and when to refer.

•Work with your local MD's

•Positive effects of cannabis oil

Dr. Shirazi graduated from Howard University College of Dentistry, in Washington D.C. in 2000 and earned a Masters degree in Oriental Medicine from SAMRA University in 2006 and is also a board licensed Acupuncturist. He has completed over 2000 hours of continuing education in TMD and facial pain, craniomandibular orthopedics, and sleep disordered breathing. He has also completed a hospital mini-residency in oriental medicine at the China Beijing International Acupuncture Training Centre which is the only organization the World Health Organization (WHO) has authorized to teach internationally on acupuncture and herbology, and another at Kyung Hee University and Medical Center, the top medical hospital and medical research facility in Korea. In 2011, he became a board licensed RPSGT, the first and so far only, dual degreed dentist and RPSGT. He is the founder of the Bite, Breathe and Balance study group, dedicated to the multidisciplinary approach to treating craniofacial pain and sleep disorders. Dr. Shirazi is the director of a state of the art private practice, The TMJ and Sleep Therapy Centre of Conejo Valley, that is limited to the treatment of TMD, craniofacial pain, Sleep breathing disorders, and craniomandibular orthopedics. His practice is part of the TMJ and Sleep Therapy Centre international family, one of over 30 Centres throughout the world, and is located in the beautiful hills of Thousand Oaks, CA. Personally, Dr. Shirazi enjoys hiking and camping in the state parks, traveling, and speaking. He is married to the love of his life Kimberly Shirazi, and have welcomed their first born, Maximus 2 years ago. They live in the Malibu mountains, where they are very close to nature.

www.tmjconejo.com, aka www.tmjandsleeptherapycentre.com

office: 805-496-5700 Fax:0805-496-5719

230 Style Italiano with Angelo Putignano : Dentistry Uncensored with Howard Farran Nov 17, 2015

Show notes

•What is Style Italiano?

•Philosophy of the group

•Members of the group

•Past present and future of the group

•Styleitaliano and USA dental market

•Why Styleitaliano?

Prof. Angelo Putignano MD, DDS

• M.D. degree and D.D.S. post graduate certificate from University of Ancona-Italy

• Full professor in Restorative Dentistry at School of Dentistry Polytecnique University of Marche-Ancona-Italy

• Head of Operative dentistry and Endodontics department at School of Dentistry Polytecnique University of Marche-Ancona-Italy

• Dean School of Dental Hygienist Polytecnique University of Marche-Ancona-Italy

• Active Member Italian Society of Operative Dentistry (SIDOC)

• Founding Member Italian Academy of Esthetic Dentistry (IAED)

• Active Member European Academy of Esthetic Dentistry (EAED)

• Founding member of “StyleItalino“

• Private practice limited to Restorative Dentistry in Ancona , Italy

• He is co- author of the book “Adhesive Dentistry: the Key to success” edited by Quintessence International.

• Co-Author of “Indirect Conservative Restoration of Posterior teeth” (UTET 2008)

•Prof. Putignano is lecturing internationally on adhesive & aesthetic restorations.

www.styleitaliano.org

229 The Trajectory Of Dental with Amir H. Motamed : Dentistry Uncensored with Howard Farran Nov 16, 2015

Show notes

•Where are we in Dentistry and where are we heading?

•What are the challenges that face younger dentists and new graduates?

•What has brought on these challenges

•How to try to solve these challenges

View 'Ultradent receives Golden Hands Award': https://www.youtube.com/watch?v=BBSY4hWqezE

Graduated from USC School of Dentistry in 1992 and have been practicing for almost 24 years. Private Practice in Beverly Hills.

TEACHING

2001-2003 Clinical Instructor, U.S.C

1993-1994 Associate Instructor, U.S.C., Restorative Dentistry

1992-1993 Associate Instructor, U.S.C., Fixed Prosthodontics

POSITIONS

2012 - Present FOUNDER & CEO, California Dental Expo

2010 – MEMBERSHIP CHAIRMAN, Alpha Omega, Los Angeles Chapter

2007 – 2010 REGENT, California, Alpha Omega International Dental Fraternity

2007 – PROGRAM CHAIRMAN, Philanthropy Dental Seminar

2003 – 2004 PRESIDENT, Alpha Omega, Los Angeles Chapter

2002 – 2003 PROGRAM CHAIRMAN, Alpha Omega, Los Angeles Chapter

2001 – 2002 TREASURER, Alpha Omega, Los Angeles Chapter

1991 – 1992 PRESIDENT, Alpha Omega, Tau Chapter

1990 – 1991 SOCIAL CHAIRMAN, Alpha Omega, Tau Chapter

AWARDS

• 2010 Regent’s Award, Alpha Omega

• 2004 President’s Award, Alpha Omega

• 1992 Nathan A. Styrt Scholarship Award

• 1992 President’s Award, Alpha Omega

• 1991 Officer’s Award, Alpha Omega 1991

• 1991 Dean’s List, U.S.C. School of Dentistry

MEDIA

- NBC

- CBS

www.CaliforniaDentalExpo.com

Amir H. Motamed, D.D.S.

436 N. Roxbury Dive

Suite 200

Beverly Hills, CA 90210

(310) 273-7200

DrMotamed@CaliforniaDentalExpo.com

228 C.R.U.S.H. It with David Rice : Dentistry Uncensored with Howard Farran Nov 15, 2015

Show notes

C.R.U.S.H. It:

Contintue your education

Relationships win

Understand your options

Start with you

Hone your external team

Dr. Rice graduated in 1994 from UB Dental school. In 1995, he completed a GPR. From there, he completed continuums at the Pankey Institute, The Dawson Center & The Spear Center. He is the founder of the nations largest dental student and new dentist network, igniteDDS and maintains his practice in East Amherst, NY.

David Rice

david.rice@ignitedds.com

www.ignitedds.com

227 Oral Surgery Done Right with Manraj Bath : Dentistry Uncensored with Howard Farran Nov 14, 2015

Show notes

Manraj Bath, DMD discusses lip augmentation, dental implants, and why his office hardly ever gets dry sockets.

Dr. Bath spent his childhood years in Warren, Pennsylvania before completing his studies in chemistry and biology at Erie's Gannon University. Dr. Bath earned his DMD degree from Case Western Reserve University in Cleveland where he received the AAOMS excellence award in oral surgery. He then completed his Oral & Maxillofacial Surgery (OMS) residency at University Hospitals of Cleveland and Mt. Sinai Medical Center where he received extensive training in facial cosmetic and reconstructive surgery and laser-assisted procedures and was Chief Resident. He is certified by the Ohio State Dental Board to provide training to other doctors and surgeons in the field of OMS and lectures frequently on both the local and national levels.

Dr. Bath maintains three OMS offices in the Columbus, Ohio area where he practices a full range of OMS procedures with emphasis in oral reconstruction through bone grafting and dental implants. Worth noting, Dr. Bath has accumulated experience with more than twenty distinct dental implant systems. In addition, Dr. Bath maintains a cosmetic practice, Bella Cosmedica, in Pickerington. A published author in the fields of OMS and aesthetics, Dr. Bath travels extensively to further his training. He's an active member of numerous professional organizations including:

•American Association of Oral and Maxillofacial Surgeons (AAOMS)

•Ohio Society of Oral and Maxillofacial Surgeons (OSOMS)

•American Society for Laser Medicine and Surgery (ASLMS

•American Academy of Cosmetic Surgery (AACS)

•International Congress of Oral Implantologists (ICOI)

•American Academy of Cosmetic Physicians (AAOCP)

•American Academy of Aesthetic Medicine (AAAM)

Dr. Bath is an avid movie fan and enjoys photography along with playing the electric guitar. He lives in the Pickerington area with his wife, daughters and African grey parrot Pojo.

2015 Columbus CEO magazine

Healthcare Awards Finalist for Volunteerism

Dr. Bath was the 2013 recipient of the Doug Barr Award that is presented by the Pickerington Area Chamber of Commerce. The award is given to an organization within the Pickerington area who has demonstrated continued commitment to the Pickerington/Violet Township area in terms of time, financial and personal or corporate support to community projects that enrich the community by going above and beyond the call of service.

In April of 2012 Dr. Bath was nominated for an Agent of Change Award presented by HandsOn Central Ohio. The award is designed to celebrate outstanding volunteers. Dr. Bath was nominated for his participation with the Dental OPTIONS program, who's mission is to assist Ohioans with special health care needs and/or financial barriers to obtain dental care.

PMJFS.com

226 Ordinary VS. Extraordinary with Sara Fossen : Dentistry Uncensored with Howard Farran Nov 13, 2015

Show notes

Sara Fossen discusses how to make your practice truly stand out, how to be a more effective leader, and how to make sure the solution doesn't sound worse than the problem when talking to patients!

Hi—I’m Sara Fossen. I am a practice management coach. I run and own a business which assists doctors with the overall effectiveness within their business. I’ve been in this field for 17 years. I’ve had the great fortune of working with practices all over the world. My background includes office from London, to Canada to small town USA. My degrees are in business and communication. But, what really gives me credibility is my talent or knack to relate with people.

What I do is assist doctor or business owners with their bottom line. I teach people how to “wow” their patients and simplify systems.

All of my work is about getting patients and medical practices healthy, increasing profits, leading the team, and driving the bottom line. My work is all about effectiveness and implementation.

At the end of the day, what I REALLY offer people is sustainable results, accountability and a solid game plan.

It’s all about people and relationships.

I give people permission to WIN!

Sometimes, my work looks like creating yearly goals. Other times, it looks like refining systems and protocols. Ultimately, it’s all about leadership by the owner for the team and patients.

People usually come to me for results. But what they REALLY walk away with is Freedom and Balance in their work and professional lives!

How does that sound for YOU?

sara@sarafossen.com

www.sarafossen.com

480-703-9154