Dental Unfiltered

Latest Episodes:

Episode 98 - Dental Membership Programs w/ Paul Lowry Jun 17, 2025

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In this episode of Dental Unfiltered, Matt Brown interviews Paul Lowry from Dental Menu about the growing role of dental membership programs. They discuss the challenges of self-managed plans, the benefits of Dental Menu’s solutions, and the importance of proper accounting and sales strategies. The conversation highlights how subscription-based models can boost patient retention, improve financial stability, and streamline operations through technology.

Episode 97 - Management Unfiltered | Maximizing your Practice by Utilizing VAs w/ Cory Pinegar Jun 12, 2025

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In this episode of Management Unfiltered, host Zach Shelley chats with Cory Pinegar about the changing world of dental office management and the role of virtual assistants (VAs). They dive into the perks and challenges of using VAs, stressing the importance of communication and empathy in patient care. The discussion also covers how to set clear expectations when hiring VAs to boost efficiency and enhance patient satisfaction.

Episode 96 - The Future of Patient Communication w/ Kevin Tallman Jun 10, 2025

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In this episode of Dental Unfiltered, Matt Brown chats with Kevin Tallman, CEO of Mango Voice, about the role of VoIP technology in dental practices. They dive into how AI can transform patient communication and improve front desk operations, stressing the importance of integrating technology thoughtfully rather than just using off-the-shelf solutions. The conversation also touches on customer service, number porting, and the balance between automation and human interaction to enhance the overall patient experience.

Episode 95 - Clinical Unfiltered | Unveiling the Importance of Airway in Dentistry w/ Dr. Dy Jun 05, 2025

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In this episode, host Dr. Sausha chats with guest Dr. Elizabeth Dy about the crucial link between airway management and dentistry, especially regarding tongue and lip ties. Dr. Dy shares her journey toward an airway-focused practice and the challenges of discussing sleep disorders with patients, highlighting the importance of proper screenings and referrals for improved patient care.

Episode 94 - KPI Accountability Jun 03, 2025

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In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo highlight the critical role of Key Performance Indicators (KPIs) in dental practices, emphasizing that tracking these metrics can enhance performance and accountability within teams. They discuss the evolution of KPI awareness, the importance of involving the entire team in the process, and the benefits of gamifying KPIs to create a competitive yet supportive atmosphere. The conversation also addresses the significance of patient engagement and the necessity for practices to adapt their strategies using data-driven insights.

Episode 93 - Management Unfiltered | Mastering Patient Experience in Dental Practices w/ Whitnee Baldwin May 29, 2025

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In this episode of Management Unfiltered, Zach Shelley interviews Whitnee Baldwin, an office manager and dental consultant. Whitnee shares her insights on hiring for customer service skills and the importance of building trust with patients. They discuss effective communication and leadership in dental practices, highlighting how these factors enhance patient experience and team morale, ultimately contributing to the practice's success.

Episode 92 - How to Attract Talent May 27, 2025

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In this episode of Dental Unfiltered, Matt Brown and Dr. Andrew Vallo delve into the challenges of hiring talent in the dental industry. They discuss strategies for attracting and evaluating leadership candidates, the necessity of skilled associate doctors, and how strong leadership contributes to a successful practice. The episode highlights the importance of competitive compensation, thorough screening processes, and fostering an appealing work environment to attract top talent.

Episode 91 - Management Unfiltered | The Essential Role of Office Managers w/ Kelly Schwartz May 22, 2025

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In this episode of Management Unfiltered, Zach Shelley interviews Kelly Schwartz, CEO of Schwartz Consulting Group, who shares valuable insights on effective management in dental practices. They discuss the crucial role of office managers, the need for standardized systems, and the importance of patient engagement and communication. Kelly highlights the significance of accountability within teams and measuring case acceptance to enhance practice success. The conversation wraps up with resources for improvement and the benefits of consulting in the dental industry.

Episode 90 - Q&A Episode May 20, 2025

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In this episode of Dental Unfiltered, the hosts of Dental Unfiltered, Clinical Unfiltered, and Management Unfiltered conduct a Q&A session. They cover key topics in dental practice management, including the balance between patient relationships and practice growth, common pitfalls for new owners, and recommendations for entry-level 3D printers. They also address the timing for hiring hygienists and the complexities of full arch implant cases, highlighting the importance of patient management and communication. The conversation provides practical insights on effective marketing strategies, the significance of adequate marketing budgets, and the role of generational leadership in creating a positive workplace culture to ensure sustainable growth in the dental industry.

Episode 89 - Clinical Unfiltered | 3D Printing in Dentistry May 15, 2025

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In this episode of Clinical Unfiltered, Dr. Sausha explores advancements in 3D printing technology in dentistry. He discusses the evolution of the technology, differences between additive and subtractive methods, and various printer types. Dr. Sausha emphasizes selecting the right printer for specific dental applications and the importance of software in the workflow. He also shares insights on the post-printing process, including cleaning and curing, and addresses common challenges faced by dental professionals in adopting this technology.

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