Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
Role-playing can definitely have an awkward pang to it, but Kiera's here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others.
Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team's 12 Systems Comprehensive Success Cycle!
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
We're extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Kiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode:
How to qualify to be an owner as a student or first-time buyer
How conventional loans work compared to Provide
Why now is the best time to refinance, expand your practice, or purchase equipment
What to look for when buying a new practice
And more!
Episode resources:
Get in touch with Morgan directly through email (morgan@getprovide.com) or phone (503-686-3284)
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Did you know that when your front office staff isn't smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up.
Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we've got everything you need!
Episode resources:
Reach out to Kiera
Listen to episode 147, Is Your Front Office Killing Your Practice?
Listen to episode 40, The 5-Minute New Patient Phone Call
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Chris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in, expense metrics from the hundreds of offices Pro-Fi works with, a tax rule you NEED to live by, what to stay away from financially with your business, and a ton more.
Pro-Fi 20/20 is an accounting business that the Dental A-Team recommend. This episode is a goldmine of information from two fellows who know what they're talking about — especially with regard to the dental industry.
Episode resources:
Learn more about Pro-Fi 20/20
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
This episode is full of inspiration to build and bond your practice! While dentistry is hugely important, so is having fun as co-workers! Even with restrictions still in place due to COVID-19, there's a lot you can do to pep up your team. Press play and listen up to hear from Kiera how to celebrate each other as a team, how often to have activities, who to sign the planning out to, and why it's important to keep a good attitude.
Kiera also shares a lot of different activities you can do to get your team stoked to be working together.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Did a patient cancel? Are things slow? It's important to have downtime tasks for when things aren't chugging along as fast as they normally are! Kiera talks in this episode about how to maximize downtime in your practice, specifically …
Defining what qualifies as downtime for your practice
Holding people accountable
Coming up with tasks to do during downtime
By defining downtime, team leads don't have to micromanage; instead can spot check.
Episode resources:
Reach out to Kiera
Listen to episode 423, Help Me! Plus, the Power of Downtime
Listen to episode 175, 11+ Ways to Maximize Your COVID-19 Downtime
Listen to episode 64, Multi-Tasking is a Lie
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Kiera is joined by Tom Brown of Your Virtual Consult, a system that educates patients about dental procedures and expectations over the computer. Did you know that case acceptance across the United States currently averages 41%? By incorporating Your Virtual Consulat, you can bump that up to 89%!
Kiera and Tom talk about how the system will better both case acceptance and patience experience and improve efficiency and automation in your practice all while keeping a personal touch!
Listen to this episode to get a taste of what comes with Your Virtual Consult. Be an early adopter and get more qualified patients coming to your practice.
About Tom: After a decade in dentistry including stints at Dental Intel and LocalMed, Tom is currently partner and VP of sales with Your Virtual Consult.
Tom's love of dentistry (which he's been in for almost a decade!) and technology paired together has made him one of the most well-known faces in dentistry. He enjoys traveling to dental shows, tinkering and refining his teams' processes and of course meeting up with industry friends from across the country.
When Tom isn't working on Your Virtual Consult, you can find him hanging with his 10 brothers and sisters, exploring DisneyWorld, and playing volleyball every Tuesday night with his wife.
Episode resources:
Try out Your Virtual Consult
Get in touch with Tom directly
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
The secret to being a successful regional manager is in THIS episode! Kiera goes over four steps to harnessing the right skills to manage multiple locations without resorting to micromanagement.
Take a look at yourself, know your strengths and weaknesses
Build a team to report to you
Calibrate and train consistently
Practice accountability
Incorporating these tips into your practices will get everyone on the same page, and inspire uniformity without going fully corporate.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
We all know that there's a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through …
Were expectations clearly stated?
What's the root cause and can it be fixed?
Do you have a firing protocol?
Be sure to follow through.
Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team's hiring course!
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
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