Stay ConnectedThis podcast is here to give dentists and all dental office team members, in EVERY position, TACTICAL and PRACTICAL TIPS to:
– Be more efficient
– Have more fun
– Improve doctor and team communications
– Eliminate frustration
– And make your life easier!
Jump in! We are thrilled you have decided to LEVEL UP and be part of the DENTAL A TEAM!
New episodes every Tuesday, Wednesday, and Thursday.
Instead of dentistry tactics, Kiera talks about a human skill in this episode: kindness. Engaging with the public these days is more difficult than ever, but Kiera challenges listeners to go the extra mile. Easier said than done, sure — so she also covers filling your own bucket with self love. That way it's easier to show that same kind of love to others.
Episode resources:
Reach out to Kiera
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Review the podcast on iTunes
It's another Tiff, Brit, and Dana takeover! In this podcast episode, they're giving tips and tricks for insurance verification. This task is a great one for any newbies in your practice as it teaches a whole lot about dentistry. The trio breaks down the following advice:
Grouping by insurance company
Focusing online first
Transferring representatives
When to do full versus partial breakdowns
And more!
If you're looking for even more meat for your insurance verification sub, listen to episode 460, Your Billing Playbook, which features Josh Smith out of Dental ClaimSupport.
Episode resources:
Reach out to Kiera
Listen to episode 460, Your Billing Playbook
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The Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he's managed to merge five different practices into his own, and a strategy for doing so.
He also speaks to the shifting of culture in his practice, what it took for him to recognize, and the success it's brought.
More on Dr. Tilman:
Originally from Salisbury, Maryland, Dr. Tilman attended Wake Forest University for his undergraduate degree. He was awarded his Doctor of Dental Surgery from the University of Maryland where he graduated Summa Cum Laude in 2001. Dr. Tilman served in the U.S. Navy Dental Corps for four years, including two years forward deployed aboard USS Ashland (LSD 48).
Following his military service, Dr. Tilman moved to Newport, Rhode Island, in 2007 and opened Newport Family and Cosmetic Dentistry. He has had the pleasure to work with an amazing team and amazing patients in creating a state-of-the art, caring, and comfortable dental practice. His commitment to incorporating advanced technologies and techniques allows Dr. Tilman and his team to provide dental treatment in fewer visits and more comfortably than with traditional techniques.
Episode resources:
Check out Dr. Tilman's Rhode Island practice
Reach out to Kiera
Subscribe to the Dental A-Team podcast
Bonuses: There's a good side and a bad side. (You may be surprised where Kiera falls.)
In this episode, Kiera shares how to create a bonus structure in your practice without creating entitlement, what needs to happen to consider a bonus, and how to roll everything out.
P.S. There are other ways to show appreciation than extra money in someone's bank account — Kiera talks about those too.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
It's time to dive into the very necessary tête-à-têtes with your team members. Kiera shares her insight on what these one-on-one monthly check-ins with team members look like at the Dental A-Team, including what's discussed, how skills are ranked, and why self-reflection is so important.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Dr. Paul Goodman — Dr. Nacho himself — is back on the podcast! He talks with Kiera about the four big decisions dentists make (first job, buying a practice, hiring first associate, and selling practice) and how they impact team members. There's talk of transitions, having uncomfortable conversations, the normalcy of friction (but not toxicity), and becoming a word ninja.
This episode is all about changing the game of dentistry ... for the better.
More on Dr. Goodman
While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center, lecturing to dentists on placing and restoring implants.
A graduate of the University of Pennsylvania School of Dental Medicine, Dr. Goodman has been practicing dentistry for over 10 years and works with his brother in two locations in Mercer County, NJ. Dr. Goodman has purchased three dental practices and shares his personal experience with retiring dentists in managing the expectations of their patients and team members during the transition process. He is the founder of Rising Dentists Study Club and Rittenhouse Consulting, LLC – both in Philadelphia.
Episode resources:
Listen to episode 72, Dentist-ing in 2019
Listen to episode 65, This Dental Decision is MORE Important Than Who You Marry
Reach out to Kiera
Subscribe to the Dental A-Team podcast
Still going through lots of change in your practice? Have no fear, Tiff, Britt, and Dana are here to offer advice on utilizing what you've got. Their suggestions include:
Looking at recare (consider assisted or accelerated hygiene)
Expanding days
Taking tasks off others' plates
These methods are tried and true, and the trio gives details on how to make each of these work.
Episode resources:
Reach out to Tiff, Dana, and Brit
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
If you're a loyal podcast fan, you know Kiera has a hard time with the world of marketing. That means when she talks about her marketing successes, you'd better listen! In this episode, she dives into tracking your practice's marketing return on investment with KPIs. You'll learn tactics for…
Tracking new patients (AND where they're coming from)
Funneling patients to those successful marketing channels
Tracking your promos
And more!
Learn the patterns of success for getting people to your practice and you'll know exactly where to put your dollars and get the biggest bang for your buck.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
Kiera joins the gang at the Growth in Dentistry podcast! If you're a loyal listener, you know on the Dental A-Team podcast we cover a lot of technical topics — KPIs and practice expansions and hiring and firing … the works. But it's important to put work into the simpler stuff too. In this episode, Kiera talks about being grateful and kind to our team members and patients. She also touches on the challenges with hiring at the moment, and what growth in dentistry looks like to her.
Episode resources:
Subscribe to Growth in Dentistry
Reach out to Kiera
Subscribe to the Dental A-Team podcast
We all like to stretch our wings … Are you considering going bigger for your practice? This episode includes key information for practice expansion. Kiera goes into what to consider, how to get creative with space, how to inexpensively outfit an operatory, and loads more.
Episode resources:
Reach out to Kiera
Subscribe to The Dental A-Team podcast
Become Dental A-Team Platinum!
Review the podcast on iTunes
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