Creating Disney Magic

Latest Episodes:

Be Nice to Everyone on the Way Up Jul 26, 2016

Show notes

In this episode of Creating Disney Magic, Lee Cockerell shares how a relationship Lee built at Marriott led to an eventual job offer at Disney.

Relationships and connections you make early in your career can have an impact on your career years down the line. Don't be afraid to meet people, no matter your job or level in the organization. Introduce yourself to executives and managers.

Be the best performer you can possibly be at your job. Great performance will always win out, but people also need to know you.

Click HERE to get on the list to find out more about the Time Management Magic Course.

Dealing With Tragedy Jul 19, 2016

Show notes

Lately, it seems we hear about a new tragedy every day. Even Disney World, the happiest place on earth, is not immune from tragedy.

In this episode of Creating Disney Magic, Lee Cockerell talks about how to deal with tragedy and how to move on once it has happened.

If a tragedy happens at your organization, tell the truth. Don't try to cover anything up. People can forgive you if you tell the truth about what happened.

When Should You Leave Your Job? Jul 12, 2016

Show notes

Do you ever find yourself wondering if it is time to leave your job? Do you wish it was Friday, even though it was only Monday morning?

Showing up every day to a job you don't enjoy and where you are not appreciated can be tough.

If you want to have a great life, you will have to take a risk. Most satisfaction in life comes on the edge.

Still keep doing a good job at your current job while you look for a new job.

If you stay at a job hoping things will change, you will be disappointed.

In this episode, we reference when Lee was a guest on Starve the Doubts. You can hear that episode here.

Customer Service Stories Jul 05, 2016

Show notes

We have many examples of customer service stories in our lives. Most of them are bad. In fact, we probably have come to expect poor service. There are times when we get service so good we want to share the experience with others.

In this episode of Creating Disney Magic, we share examples of great customers service. Watching for examples of great service will help you understand how you can provide even better service to your customers.

In this episode, we reference an episode of The Jody Maberry Show about creating a great voicemail greeting. You can hear that episode here.

Lee Cockerell's Time Management Magic Course will be available on September 13. You can get updates here.

Helping Employees Return to Work Jun 27, 2016

Show notes

Employees have personal issues. Sometimes those issues will require time away from work and with that, a transition back to work.

In this episode, Lee Cockerell discusses how to handle employee's personal issue. He begins by explaining how to work with an employee who is returning from time away from work due to anxiety. Lee also examines the importance of a proper rhythm with work and personal life.

You do not have balance in your life unless everyone who is important to you is happy.

Click here to get on the list to find out more about Lee's upcoming Time Management Magic Course.

Preparing Students for Job Interviews Jun 21, 2016

Show notes

If you have a student in your life, this episode of Creating Disney Magic will provide insight to help them interview and prepare for their first job. Lee offers ideas to prepare for an interview, how to conduct yourself during an interview and focusing on the basics to stand out from other interview candidates.

Lee also discusses ways teachers can create magic in the classroom.

If you are a teacher, you will want to check out the book Creating Classroom Magic by Shauna Pollock.

Do the Hard Stuff First Jun 14, 2016

Show notes

"If you want your time to count, you must count your time." - Kary Oberbrunner

If you want to do the most important work and have the most impact, you need to have a difficult conversation with yourself. You need to understand what you are doing that your shouldn't be doing anymore. You need to come clean about the hard thing you need to do that you are trying to avoid.

You need to examine the hard stuff in your life. Life gets easier when you do the hard stuff. Life gets harder when you do the easy stuff.

If you want to tackle the hard things in your life, consider the Time Management Magic Course. You can find out more here.

Should Companies be Involved in Community Service? Jun 07, 2016

Show notes

Should companies be involved in community service?

At Disney, there is a culture of helping the community. Cast members work hard and put in long hours and then give their time and money to improving the community.

Whether it is the company as a whole or you as an individual, you can improve one life or an entire community by contributing time or money to a worthy cause.

In this episode of Creating Disney Magic, Lee explains many of the ways organizations and individuals have stepped up to make a difference.

You can follow along with the Creating Disney Magic Podcast on Facebook.

Seven Guest Service Guidelines May 31, 2016

Show notes

If you have met Lee Cockerell in person, there is a good chance he handed you a bookmark. The bookmark is a promotion piece that includes information on all of his books.

The bookmark also includes Disney's Seven Service Guidelines. Lee explains the guidelines and the idea behind each one.

These guidelines can be used in any organization to create magic. You can also create specific guidelines for your organization. Applying these guidelines does not take technology or an investment in resources, it is about focusing on the basics.

Dealing with a Bully in the Workplace May 24, 2016

Show notes

If you have a bully in the workplace, it is going to have a negative impact on productivity and employee morale.

As a leader, if you have a bully in the workplace you have to address it promptly and directly. Nobody has the right to intimidate another person. Even if you are the boss, you have no right to damage the self-esteem of another person. You have to stay on top of the situation until you see the bully has changed or has been terminated.

If you are the one who has been targeted by a bully, you need to either report the situation or leave the organization. If the bully is your supervisor, continue to do your best work while you look for another job.

If you are aware of a bullying situation that you are not involved in, you have an obligation to report it. Human Resources will want to resolve the situation, but may not be aware of what is happening.

Follow the Creating Disney Magic Podcast on Facebook.

Our TOPPODCAST Picks

Follow Us

Stay Connected

Related Podcasts

Links

Stay Connected