Creating Disney Magic

Latest Episodes:

Be Determined to Make it Happen Dec 13, 2016

Show notes

In this episode of Creating Disney Magic, Lee Cockerell shares a travel story that nearly ruined his plans. Bad weather and canceled flights threatened Lee's chance to make a flight to South Africa for five speaking engagements.

Instead of giving in to the situation, Lee rented a car and drove from New York to Atlanta to make sure he made the flight to South Africa. His can-do attitude made sure he was able to meet his obligations. An attitude of determination to make things happen will set you apart throughout your career.

Get Lee's new book, Career Magic.

The Time Management Magic Course is almost here. Be one of the first to get updates. CLICK HERE to get on the list.

Lessons From Opening 100 Marriott Hotels Dec 06, 2016

Show notes

During his time at Marriott, Lee opened 100 new hotels.

In this episode of Creating Disney Magic, Lee shares what how Marriott was able to open so many hotels in a short amount of time.

When you expand and open a new location, customers don't care that you have only been open a few days or a couple weeks. The customer paid and expects excellence. Being new is not an excuse for not delivering.

The Real Reason Work Doesn't Get Done Nov 29, 2016

Show notes

Sometimes work doesn't get done because of team members. Sometimes work doesn't get done because of bad policies, poor communication, or a number of other institutional reasons.

The real reason work doesn't get done is because of poor project management and poor time management. In this episode of Creating Disney Magic, Lee examines ways we can all get more work done.

We are recording the modules for the Time Management Magic course. If you want to be one of the first to know when the course is available, you can add your name to the list here.

Is it OK to be Average? Nov 22, 2016

Show notes

If not everyone can be the best is it okay to accept being average? We often put a wrong spin on success. Success is measured by happiness not by money.

Listen in as Lee talks about what success looks like and what you can do if you're ready for something different.

You can order Lee's new book, Career Magic, HERE.

How to Be Consistent with Employee Discipline Nov 15, 2016

Show notes

When it comes to employee discipline, you must remain consistent and fair.

At Disney World, with over 73,000 cast members, the only way to remain consistent and fair is to have a documented system in place. In order to get fired at Disney, you must accumulate 12 points. Everyone knows the system. Everyone knows it is fair.

If you do not have a clear system in place, now is the time to begin. Nobody should be confused about discipline.

You can get more information on the Time Management Magic course HERE.

You can order Lee's new book, Career Magic, HERE.

Working with Remote Teams Nov 08, 2016

Show notes

It is becoming more common to have team members who are working from remote locations.

In this episode of Creating Disney Magic, Lee tackles the challenge of communicating and leading a remote team.

For managing teams, having a podcast just for your team is an ideal way to keep your team up to date and in touch with what is happening in the company.

Team members who work remotely can easily feel like they are unnoticed and forgotten. A manager must be deliberate to make sure everyone feels included, encouraged and inspired.

The Value of Unannounced Visits Nov 01, 2016

Show notes

When Lee Cockerell was the Executive Vice President of Walt Disney World, he would schedule visits at various properties. But he also made sure he visited the properties unannounced as well.

You have to know what it is like to do business with yourself. The best way to get that knowledge is first hand. Get out there and experience your business as a customer.

Even if you have a small business, you can find a way to get the information you need. If you want to know the truth, you will find a way.

In this episode, Lee also tells the story behind the tie he always wears. The tie is to support one of Lee's favorite charities, Give Kids the World. You can get a tie just like Lee's, and help create magic for kids, by CLICKING HERE.

Career Magic, Lee's fourth book, is available here on Amazon.

Lee and Jody have begun recording modules for the Time Managment Magic Course. If you want to be the first to know when the course comes out, you can get your name on the list HERE.

How to Balance Between Service and Budget Oct 25, 2016

Show notes

Creating Disney Magic has hit the 100 episode milestone. Lee Cockerell and Jody Maberry reflect on the past 100 episodes and then answer a listener question.

Lee talks about the struggle of the balance of having enough staff to deliver an amazing experience and being mindful of staying in your budget.

Too often, and organization needs more people because they don't have the right people on staff.

You can now order Lee's new book, Career Magic. CLICK HERE to get your copy from Amazon.

Creating Magic in Your Career Oct 18, 2016

Show notes

Lee Cockerell's fourth book, Career Magic, is now available. In this episode of Creating Disney Magic, Lee discusses stories from the book and gives valuable career advice.

CLICK HERE to order Career Magic from Amazon.

How to Handle Unexpected Success Oct 11, 2016

Show notes

The hit movie Frozen was an unexpected success for Disney. In this episode of Creating Disney Magic, Lee Cockerell discusses how Disney handled the success. Lee also talks about how you can handle unexpected success in your business.

The key is to already have a culture in place where your team is willing to jump in and do what they need to do to respond to the demand of the success.

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