Coaching for Leaders

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271: How to Increase Your Conversational Intelligence, with Judith Glaser Nov 14, 2016

Show notes

Judith Glaser: Conversational Intelligence Judith Glaser is an Organizational Anthropologist. She is one of the most pioneering and innovative change agents, consultants, and executive coaches, in the consulting industry and is the world’s leading authority on Conversational Intelligence, Neuro-innovation, and WE-centric Leadership. She is a best-selling author of seven business books including her newest best seller Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results*. Key Points Great conversation leads to great relationships, which leads to great culture. Level I conversations are about resistance Level II conversations are about “wait and see“ Level III conversations are about co-creation When we are threatened by others, cortisol can linger for 26 hours. Children have the same capacity for conversational intelligence that adults do, but only if we have the courage to nurture their growth. Resources Mentioned Conversational Intelligence* by Judith Glaser Conversational Intelligence website Special Note Sadly, Judith passed away in 2018 after a long battle with cancer. You can read about her life's work at The CreatingWE Institute. Related Episodes How to Listen When Someone is Venting, with Mark Goulston (episode 91) How To Address Difficult Conversations, with Bonni Stachowiak (episode 161) How to Start a Conversation With Anyone, with Mark Sieverkropp (episode 177) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

270: Handling Intimidation, with Bonni Stachowiak Nov 07, 2016

Show notes

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Joshua asked about creating a genuine connection with the team he leads. Warren is wondering what he can do to create a culture where people bring solutions instead of problems. Brian asked about handling an employee who is dominant and intimidating. Mark asked about how to handle degrading comments in the workplace. Warren asked about the best strategies to encourage senior employees to embrace sharing their knowledge with newer employees. Resources Mentioned Analyzing Performance Problems* by Robert F. Mager and Peter Pipe Related Episodes The Best Way to Do On-the-Job Training (episode 32) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) How to Manage Former Peers, with Tom Henschel (episode 257) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

269: How to Ask for Career Help, with Larry Braman Oct 31, 2016

Show notes

Larry Braman: Career Consultant and Coach Larry Braman is the president of Global Career Consulting and Placement and the founder of Career University, live and on demand job landing and career advancing webinars. Key Points It’s essential for us to recognize that the most successful people ask for (and receive) help all the time. Say less initially in your interactions with influencers so that you can meet them where they are as the conversation progresses. When someone offers to help or to make an introduction, take immediate action to follow up. It’s important for us to have both mentors and advocates in our careers. Be memorable in a genuine way by making a human connection to the other party. Resources Mentioned Finding the Career That Fits You* The Ultimate Guide to Using Your Strengths to Get Hired* How to Win Friends and Influence People* by Dale Carnegie Mentors Are Good. Sponsors Are Better by Sylvia Ann Hewlett Larry Braman’s Career Hacks How To Become a Career Coach* Related Episodes How To Get The Most from LinkedIn, with Donna Schilder (episode 101) Your Career Strategy, with Bonni Stachowiak (episode 243) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

268: Ignite Change Through Storytelling, with Nancy Duarte and Patti Sanchez Oct 24, 2016

Show notes

Nancy Duarte and Patti Sanchez: Ignite Nancy Duarte has created thousands of presentations for the world's top institutions, including Apple, Cisco, Facebook, GE, Google, TED, and the World Bank. She's also the author of Resonate*, Slide:ology*, the HBR Guide to Persuasive Presentations*, and co-author of Illuminate: Ignite Change Through Speeches, Stories, Ceremonies, and Symbols*. Patti Sanchez is a communicator with 25 years of experience leading transformative marketing initiatives for brands and causes, co-author of Illuminate, and Chief Strategy Officer for Duarte, Inc. Key Points Change is the reality for every leader and organization. Empathy for others is key at every stage of the change process — and in all communication. Stories are a powerful tool for teaching. Ceremonies help create buy-in for major transitions. Resources Mentioned Torchbearer Tool Kit Illuminate: Visual executive summary Resonate: Multi-Media Version Slidedocs: Downloadable book and free templates Diagrammer: free presentation diagrams Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) The Four Critical Stories Leaders Need For Influence, with David Hutchens (episode 148) How to Steal the Show, with Michael Port (episode 219) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

267: The Way to Grow Your Leadership Career, with Ron Wallace Oct 17, 2016

Show notes

Ron Wallace: Leadership Lessons From a UPS Driver Ron Wallace is the former president of UPS International. During his tenure, he was responsible for operations in more than 200 countries and territories, with more than 60,000 people under his direction. He’s the author of the book, Leadership Lessons From a UPS Driver: Delivering a Culture of We, Not Me*. Key Points By promoting from within, a company’s legacy and culture is seamlessly passed on. Don’t hire people for jobs, hire them for careers. Focus on hiring people when they are young and try to keep them for their entire career. Most CEOs are only good at one or two things, and that’s what they should focus on. Tell your supervisors what your goals are. When you’re in a leadership position, always remember where you came from. Related Episodes Ten Ways to Pick Yourself Up When You’re Beaten Down (episode 85) Three Ways To Reinvent Your Career with Donna Schilder (episode 97) The Secret To Happiness (episode 134) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

266: How to Lead a 100-Year Life, with Lynda Gratton Oct 10, 2016

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Lynda Gratton: The 100-Year Life Lynda Gratton is a Professor of Management Practice at London Business School. She has been ranked in the top 15 on The Thinkers50 list of the world’s top 50 business thinkers. She’s the author with Andrew Scott of The 100-Year Life: Living and working in an age of longevity*. Key Points Many more of us, and potentially a majority of our children, will live to be 100 or more Organizations (and society) still tend to frame our lives in three stages: education, work, retirement Transitions now happen more often for us and are less likely to be in lock-step with our peers The problem with transition: the people who know you best don’t want you to change Navigating more transitions in life means that we need to have networks with people who are not like us Truth is essential in leadership Resources Mentioned The 100-Year Life: Living and working in an age of longevity* by Lynda Gratton and Andrew Scott The 100-Year Life website Related Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) The Way to Make New Behaviors Stick, with Marshall Goldsmith (episode 196) How Superbosses Master the Flow of Talent, with Sydney Finkelstein (episode 236) How to Be a Non-Conformist, with Adam Grant (episode 238) How to Succeed with Leadership and Management, with John Kotter (episode 249) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

265: How to Strike the Right Tone, with Bonni Stachowiak Oct 03, 2016

Show notes

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Key Points Dave asked what advice we would give to our younger selves about leadership. Bill asked about how to balance stern and serious with light and loose. Luiza asked about how to lead volunteers. Jeff asked about influencing change in culture. Elmer asked what he can do with his StrengthsFinder results. Resources Mentioned The Four Agreements: A Practical Guide to Personal Freedom* by Don Miguel Ruiz Working Wardrobes 8 Ways To Influence Without Authority Finding the Career That Fits You What Color is Your Parachute?* by Richard Nelson Bolles Related Episodes The Value of the StrengthsFinder Assessment, with Steve Dosier (episode 89) How to Interpret Your StrengthsFinder Results, with Steve Dosier (episode 90) How To Create Joy At Work, with Richard Sheridan (episode 122) Start With Why, with Simon Sinek (episode 223) How to Figure Out Your Career, with Scott Anthony Barlow (episode 259) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

264: How to Get Into Leadership Flow, with Croft Edwards Sep 25, 2016

Show notes

Croft Edwards: CROFT + Company Croft Edwards is a Master Certified Coach who has been serving an array of clients from energy and mining, to forestry and aviation, since 2000. He’s a retired US Army Officer and has over eighteen years in the Army National Guard and Army Reserve. Key Points Much of leaders’ effectiveness has to do with their level of self-mastery. Flow is a combination of physical, mental, and emotional factors. We learn our behaviors from others, and they learn their behaviors from us. Resource Mentioned Flow* by Mihaly Csikszentmihalyi Related Episodes Things Mentally Strong People Don’t Do, with Amy Morin (episode 204) Increase Your Personal Capacity, with Beth Buelow (episode 218) How to Tame Your Inner Critic, with Tara Mohr (episode 232) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

263: How to Benefit From Conflict, with Susan Gerke Sep 19, 2016

Show notes

Susan Gerke (web) is the president of Gerke Consulting & Development. She has worked with global teams and has certified facilitators around the world to deliver management, leadership, and team offerings. Susan is co-creator of GO Team, a training suite for organizations to power team performance.

262: Negotiate As if Your Life Depended on It, with Chris Voss Sep 12, 2016

Show notes

Chris Voss: Never Split the Difference Chris Voss is the Founder and CEO of the Black Swan Group and the author of Never Split The Difference: Negotiating As If Your Life Depended On It*. Chris was the lead international kidnapping negotiator for the Federal Bureau of Investigation, as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group. Key Points Compromise is a dirty word. Really smart people often have trouble being negotiators. Negotiation is not just a rational conversation, but brings in the emotion of both parties. A successful negotiation is one where the other party walks away respecting you after the interaction. Beware of anchoring high at the start of a conversation as it may exclude you from an even better outcome. Resources Mentioned Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss* The Dark Side of Emotional Intelligence by Adam Grant Program on Negotiation at Harvard Law School Getting to Yes: Negotiating Agreement Without Giving In* by Roger Fisher and William Ury Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Be a Non-Conformist, with Adam Grant (episode 238) How Women Make Stronger, Smarter Choices, with Therese Huston (episode 255) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

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