Coaching for Leaders

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291: The Way to Keep Goals Front and Center, with Bonni Stachowiak Apr 03, 2017

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Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Elizabeth asked about how to keep goals front and center with a team throughout the year. Allison asked about the best ways to discover more about organizational development. Joel asked about the best ways to attract and develop instructors at his martial arts school. Phil asked about our recommendations for podcasts. Resources Mentioned The 12 Week Year: Get More Done in 12 Weeks than Others Do in 12 Months* by Brian Moran Organization Development Network Association for Talent Development International Coach Federation Reframing Organizations: Artistry, Choice, and Leadership* by Lee G. Bolman and Terrence E. Deal Organizational Culture and Leadership* by Edgar Schein The Fifth Discipline: The Art & Practice of The Learning Organization* by Peter Senge Literally Unbelievable* by Bronwyn Harris Podcast Resources Mac Power Users Marketplace Smart Business Revolution The Look and Sound of Leadership Jill on Money Teaching in Higher Ed Unemployable Reply All Note to Self Code Switch On Being Podcast Greats for 2017 by Bonni Stachowiak Related Episodes How to Lead Through Uncertainty and Change, with Jacqueline Farrington (episode 224) How to Create a Team Vision (MemberCast) The Value of Coaching Certifications (MemberCast) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

290: How to Manage Abrasive Leaders, with Sharone Bar-David Mar 27, 2017

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Sharone Bar-David: Abrasive Leaders Sharone Bar-David is the author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility* and president at Bar-David Consulting, a company offering solutions for creating a respectful workplace and rehabilitating abrasive leaders. Key Points Abrasive leaders often don’t realize how they’re acting, or if they do, they don’t realize the negative affects. One of the greatest myths is that you can’t do without someone — everyone is replaceable. The three steps of SBD: State the Expectation - What values or behavior you expect? Behavior - What are the behaviors that are of concern? Desired Behavior - How do you want the person to act? 360 reviews are good for diagnosing a problem with an abrasive leader, but not for solving it. Resources Mentioned Abrasive Leader Risk Assessment Trust Your Canary* by Sharone Bar-David Abrasive Leaders: Five Mistakes You’ve Made When Managing Them Is Your Email Writing Style Putting You at Risk? Related Episodes How to Handle a Boss Who’s a Jerk, with Tom Henschel (episode 164) How to Tame Workplace Incivility, with Sharone Bar-David (episode 210) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

289: How to Lead Part-Time Staff, with Chris Deferio Mar 20, 2017

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Chris Deferio: Keys to the Shop Chris Deferio is the host of Keys to the Shop, a podcast that helps coffee service professionals to advance their careers by discovering more about barista work, management, leadership, and the operational knowledge to run a coffee shop. Chris has decades of experience managing teams of part-time staff in a high turnover industry. In this episode, he shares the most practical tips his team has discovered for helping leaders be most effective with part-time employees. Key Points You can only go so far with positive feedback, you should also seek feedback on how you can improve. If you have a failure, just learn the lesson from it and apply that knowledge in the future. When hiring, focus on finding people who share your core company values. A lot of people know how to give good answers for the normal interview questions, so you have to ask different, more creative questions to really get to know them. Rather than view scheduling as a burden, look at it as a way to serve people. Doing a great job scheduling employees is a good way to show employees that you care about them. Resources Mentioned The Leadership Challenge* by James M. Kouzes and Barry Z. Posner Mindset* by Carol Deck It's Okay to Be the Boss* by Bruce Tulgan Keys to the Shop podcast How to Master Your Workflow on Keys to the Shop Leadership & Management Master Class on Keys to the Shop Related Episodes How To Lead The Millennials, with Chip Espinoza (episode 158) What to Do When Somebody Quits, with Molly Moseley (episode 251) How to Manage Former Peers, with Tom Henschel (episode 257) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

288: Get Better at Onboarding Employees, with Amanda Davis Mar 13, 2017

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Amanda Davis: Onboarding Employees Amanda Davis is an executive consultant with 25 years of professional leadership and management experience specializing in the development and implementation of strategies and programs for better service delivery. Key Points The Two-Tiered Approach to Onboarding: Part 1: First day on the job Keep it short (1.5-2 hours long). What are the essential things an employee needs to know? Get to the why of the employee’s job. What’s the meaning and mission behind the organization? After Part 1 your employee should feel informed, excited, and motivated. Part 2: About 45 days after hire Longer than Tier 1, should be around 3 hours long Covers what team members need to know to grow their jobs. After Part 2, your employee should feel educated, excited, and confident. Resources Mentioned Amanda Davis website Best Demonstrated Practices - Onboarding for Success (PDF download) Related Episodes Six Mistakes Leaders Make Sending People to Training (episode 30) What Every Leader Ought to Know About Sending People to Training (episode 36) How To Get The Most Out Of Training, with Boni Stachowiak (episode 135) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

287: The Point of Starting With Why, with Bonni Stachowiak Mar 06, 2017

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Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She is the author of The Productive Online and Offline Professor: A Practical Guide. Listener Questions Roger asked about the best way to motivate a remote employee who is just doing the bare minimum to get by. Thomas asked how to inspire a sales team that is not hitting their numbers. Kristeen asked our opinion on the value of a master’s degree in today’s economy. Francisco asked if he should include comments from past customers on his LinkedIn profile after a negative separation from a company. Andy wondered about how the business model works for our podcast. Resources Mentioned Zoom video conferencing service* Slack Drive: The Surprising Truth About What Motivates Us* by Daniel Pink First Break All the Rules* by Gallup Start with Why* by Simon Sinek ”On The Folly Of Rewarding A, While Hoping For B” by Steven Kerr Ending Human Trafficking podcast Related Episodes How Storytelling Helps You Lead, with Sandie Morgan (episode 51) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) Start With Why, with Simon Sinek (episode 223) How to Manage Former Peers, with Tom Henschel (episode 257) How to Motivate People, with Dan Ariely (episode 282) The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier (episode 284) How to Influence Cross-Culturally, with Erin Meyer (episode 286) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

286: How to Influence Cross-Culturally, with Erin Meyer Feb 27, 2017

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Erin Meyer: The Culture Map Erin Meyer, a professor at INSEAD, teaches us how to influence cross-culturally. Erin is the author of the bestselling book The Culture Map: Breaking Through the Invisible Boundaries of Global Business*. Key Points It’s more helpful to know how cultures compare to one another on specific issues than it is to just describe a specific culture. Different cultures have signals that mean different things. Historically homogenous cultures tend to be less explicit in their communication styles, with much more communication implied. Americans tend to be very direct except when giving negative feedback, and many people from other cultures find this confusing. Remember to: be curious, be humble, listen before you speak, and learn before you teach. Resources Mentioned The Culture Map: Breaking Through the Invisible Boundaries of Global Business* by Erin Meyer The Country Mapping Tool by Erin Meyer The Personal Profile Tool by Erin Meyer Related Episodes How Culture Affects Coaching (episode 13) How We Do Things Around Here for Results, with Kent Rhodes (episode 144) How to Work in Different Cultures, with Nathan Czubaj (episode 166) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

285: How to Write a Killer LinkedIn Profile, with Brenda Bernstein Feb 20, 2017

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Brenda Bernstein: How to Write a KILLER LinkedIn Profile Brenda Bernstein is the Founder and Senior Editor at The Essay Expert and the author of How to Write a KILLER LinkedIn Profile*, a book that held the #1 best-seller spot in Amazon’s business writing skills list for 2 years. Key Points LinkedIn profiles are very important for job seekers. Your headline is the most important place to have keywords. Don’t include your company name in your headline unless it has cachet. In your experience section, emphasize your current job and make sure it has the best description. Think of three key words you want to come across in your profile photo. Make sure you have a 100% completed profile to get boosted by LinkedIn’s algorithms. Write your summary in first-person. If you have a very uncommon or unclear job title, it’s okay to write one that people would understand, so long as it’s accurate. Recommendations are important because they’re the only way on LinkedIn to really prove who you are and what you’ve actually done. When you request a connect, don’t just use the standard one, write a custom request. Resources Mentioned How to Write a KILLER LinkedIn Profile* by Brenda Bernstein LinkedIn’s Overused Buzzwords for 2017 – Do You Really Need to Avoid Them? LinkedIn profile review services by Brenda Book Notes Download my highlights from How to Write a KILLER LinkedIn Profile in PDF format (free membership required). Related Episodes How To Get The Most From LinkedIn, with Donna Schilder (episode 101) How To Create A Personal Knowledge Management System, with Bonni Stachowiak (episode 129) How Twitter Can Help You Lead, with Joel Comm (episode 242) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

284: The Way to Stop Rescuing People From Their Problems, with Michael Bungay Stanier Feb 13, 2017

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Michael Bungay Stanier: The Coaching Habit Michael Bungay Stanier is the author of eight books, including The Coaching Habit, which has sold more than a million copies and is the best-selling book on coaching this century. In 2011 he created and edited End Malaria, a book written in partnership with Seth Godin that raised more than $400k for Malaria No More. Michael is the founder Box of Crayons, a learning and development company that’s trained thousands of people around the world to be more coach-like. He has been featured in many publications including Harvard Business Review, Forbes, and Fast Company. His TEDx Talk on Taming Your Advice Monster has been viewed more than a million times. Key Points When things get difficult, there are three roles people may fall into: the victim, the persecutor, and/or the rescuer. To step out of a victim role, figure out what’s really going on, take a deep breath, and think, “And what else?” To avoid the persecutor role, assume positive intent and that people are trying their best. To stop rescuing as much, ask the victim, “How can I help?” or “What do you want from me?” Ask yourself what you want in the situation, and make sure you’ve communicated it to others. Then ask the others what they want. Resources Mentioned The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier The Advice Trap by Michael Bungay Stanier Related Episodes How to Start Coaching Someone (episode 2) How to Improve Your Coaching Skills, with Tom Henschel (episode 190) These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

283: How to Create a Mission Statement, with Bonni Stachowiak Feb 06, 2017

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Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Questions Dustin asked about the distinction between mission and vision and how to get started on both in his organization. Andrew asked about how we remember to connect people in our network and stay in touch with the right people. Etai asked if asking for feedback too often might been seen as weak in his organization. Josh asked about resources for books and podcasts on leadership development in Spanish for his team. Resources Mentioned How to Write a Mission Statement That Doesn’t Suck by Dan Heath OmniFocus Learn OmniFocus Start With Why* by Simon Sinek Contactually Getting Things Done* by David Allen Talking From 9 to 5* by Debra Tannen Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) Start With Why, with Simon Sinek (episode 223) The Way to Conduct One-On-Ones, with Zvi Band (episode 246) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

282: How to Motivate People, with Dan Ariely Jan 30, 2017

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Dan Ariely: Payoff Dan Ariely is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. His books include Irrationally Yours, Predictably Irrational, The Upside of Irrationality, The (Honest) Truth About Dishonesty, and his most recent book, Payoff: The Hidden Logic That Shapes Our Motivations. Key Points The things that motivate us are about accomplishment and achievement, not day-to-day happiness. Most people realize that they themselves are not truly motivated by money, but they still assume other people are completely motivated by it. Figure out a way to pay people that adds to the development of a long-term relationship, not a short-term transactional one. It is important to find a way to connect people’s jobs to the final outcome of their work, because many people don’t feel connected to their organization’s main purpose. Resources Mentioned Payoff: The Hidden Logic That Shapes Our Motivations* by Dan Ariely Predictably Irrational* by Dan Ariely Drive* by Daniel Pink Dan Ariely's website Book Notes Download my highlights from Payoff in PDF format (free membership required). Related Episodes The Surprising Truth About Influencing Others, with Daniel Pink (episode 84) Create the Best Place to Work, with Ron Friedman (episode 181) What to Do When Somebody Quits, with Molly Moseley (episode 251) New Management Practices of Leading Organizations, with David Burkus (episode 253) Employee Engagement With Management 3.0, with Jurgen Appelo (episode 276) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

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