Show notes
Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.
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Topics:
01:00 How did upbringing shape Daniel?
04:01 Why enter the auto industry?
05:41 Founding Orbi: biggest early challenges?
08:09 Current role and responsibilities?
10:38 AI implementation challenges in auto?
16:03 Vendor selection process tips?
21:42 AI in BDC: results?
24:01 AI's role in dealership operations?
41:34 Best AI/data advice for dealers?
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