Show notes
Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more.
This episode is brought to you by:
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Get your own copy of Ed Roberts book "Mile One: An Endless Journey to Effective Leadership" here: https://a.co/d/iC7TKZd or visit his website at https://mileoneleadership.com/
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Topics:
00:41 Why is culture so important?
03:30 How did Ed achieve success?
06:11 Overcoming homelessness: key lessons?
12:51 Building a strong team how?
18:30 Most effective training programs?
33:24 Benefits of mobile service?
34:47 Improving technician communication skills?
40:03 Do recalls help retention?
54:07 Best continuous improvement strategies?
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