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    Education

    Within the Trenches

    A podcast based on the experience of being a 9-1-1 dispatcher.

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    Copyright: © 2026 Within the Trenches Media

    • Apple Podcasts
    • Google Play
    • Spotify
    Latest Episodes:
    Within the Trenches Ep 198 May 28, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 198 features Marc, Operations Center Supervisor with Queensland Ambulance Service, Queensland, Australia.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Marc's 9-1-1 story
    • A call that sticks with him
    • Differences in calls from Australia vs the United States
    • And more...

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 197 May 21, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 197 features Michael, a police Lieutenant with the San Bernardino Police Department in California. This episode tells the story of the terrorist attack that took place on December 2nd, 2015, but from the side of those in the center and while Michael was in the field.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • San Bernardino Terrorist Attack

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 196 May 18, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 196 features Samantha, dispatch supervisor with Fenton PD out of Michigan, past guest and Facebook podcast page admin. This episode revolves around 9-1-1 in the news.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Woman calls 9-1-1 for beer
    • Bad! US man says he was shot by pet pooch
    • Woman furiously sh*ts on floor of Time Hortons, throws it at employees
    • Sloppy Joe - Urban Legend
    • Woman who killed husband may have served lover's remains at BBQ

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 195 May 08, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 195 is a recap episode. In this episode I recap the last two conferences, upcoming sessions, giveaways and our month of May sponsor Kim Turner, LLC. Stay tuned for episode 196. This will be an episode you do not want to miss!

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Indiana NENA/APCO recap
    • NAVIGATOR recap
    • Upcoming sessions
    • Giveaways
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 194 Apr 28, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 194 features Lynn, Dispatch Supervisor with WestCom Emergency Communications, Iowa. This is the last episode recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Lynn's 9-1-1 story
    • Catching the dispatch bug
    • De-gloving
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 193 Apr 27, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 193 features Jim Marshall, Director of the 9-1-1 Training Institute and author of The Resilient 9-1-1 Professional. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Health and dispatch
    • The Resilient 9-1-1 Professional
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 192 Apr 27, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 192 features Lisa, 911 Manager with City of Fayetteville 911 Communications, NC. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Lisa's 9-1-1 story
    • Deal with child callers
    • Personal connections with those on the road
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 191 Apr 27, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 191 features Christine, Dispatch Supervisor with Waukesha County Communications and her daughter, Chloe. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Wellness for the 1st First Responder
    • A brief look at "Growing up 911 "
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 190 Apr 25, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 190 features Luz, Emergency Dispatch Supervisor with City of Miami Police Department in Florida.

    Sponsored by Kim Turner, LLC – Facebook | Instagram | Twitter | Web

    Episode topics –

    • Luz's 9-1-1 story
    • From dispatch to supervisor
    • Going beyond the call of duty
    • A brief look at Hurricane Irma
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

    Within the Trenches Ep 189 Apr 24, 2018
    Show notes

    Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 189 features Todd, Training Coordinator with Cobb County, GA. This was recorded at the 2018 NAVIGATOR conference in Las Vegas, Nevada.

    Sponsored by Kim Turner, LLC - Facebook | Instagram | Twitter | Web

    Episode topics –

    • Todd's 9-1-1 story
    • From dispatch to training coordinator
    • Peer support
    • Technology in dispatch
    • And more

    As always if you have any comments, questions, topic suggestions or you would like to be a guest, send an email to wttpodcast@gmail.com

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